✅ Summary of Positive Reviews
The positive reviews highlight the exceptional care and professionalism of the staff at Ascension St. John Hospital. Patients and their families commend the nursing team for their attentiveness, kindness, and constant communication during procedures and recovery times. The hospital staff´s supportive nature, ability to keep both patients and families calm, and attentiveness to medical needs are noted repeatedly. The gratitude expressed towards specific staff members, like Tessa, underscores the personal impact they have had on patients´ experiences, leaving them feeling well-cared for and informed.
❌ Summary of Negative Reviews
The negative reviews point to significant concerns with the hospital´s infrastructure and facilities. Patients report issues with broken equipment, such as bathroom facilities and hospital beds, which add to the stress of an already difficult situation. There are also complaints about the cleanliness and maintenance of the hospital environment, including bathrooms and public areas. Additionally, long wait times for emergency services and inadequate amenities, like vending machines, contribute to dissatisfaction. While the staff´s behavior remains positive, the hospital´s physical conditions and service shortcomings are evident areas of concern.