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Concord Hospital

2.6 (369)

Concord Hospital, founded in 1884, is a 295-bed acute care facility located in Concord, New Hampshire. It has been recognized as one of America´s Best Maternity Hospitals by Newsweek and earned distinction as a socially responsible hospital by the Lown Institute. The hospital excels in cardiovascular care, cancer treatment, orthopedics, and Women´s Health services, serving as a regional healthcare resource.

NPI Number : 1215988530

250 Pleasant St, Concord, NH 03301

+1 (603) 225-2711

www.concordhospital.org

Get Directions

Departments

Family Health Center

General Surgery

Cardiovascular Institute

Women´s Health

Orthopaedic Institute

Payson Center for Cancer Care

Urologic Institute

Walk-In Urgent Care Center

Substance Use Treatment

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Cardiology	Yes	(603) 224-6070	No	Limited
Family Health Center	Yes	(603) 228-7200	No	Limited
Radiology	No	(603) 230-7274	No	Limited
Urgent Care	No	N/A	Yes	Yes
Urology	Yes	(603) 224-3388	No	Limited

Visiting Hours

Department	Visitation Process
General	- Visiting hours: 7 AM to 8 PM daily - One designated support person allowed - Two social visitors allowed - Clinical clearance required - Self check-in available online before visit
Labor & Delivery	- Two designated support people allowed
Phone Scheduling	- Call (603) 225-2711 to schedule a visit
Virtual Visits	- Video calls available via FaceTime, Skype, etc. - Hospital can provide tablets if needed
Walk-In	- Check in at entry desk - Present government ID - Receive visitor badge

Important Doctors

Concord Hospital Information

Management and Leadership Team

Name	Title	Area of Expertise
Robert P. Steigmeyer	President & Chief Executive Officer	Strategic Leadership, Hospital Administration
Scott Sloane	Senior Vice President & Chief Financial Officer	Financial Management, Strategic Planning
Mary Bakken	Chief Operating Officer	Hospital Operations, Process Improvement
Matthew Gibb, MD	Chief Clinical Officer	Clinical Leadership, Quality Improvement
Christopher Fore, MD	Chief Quality Officer	Quality Assurance, Patient Safety
Erin Collins, RN	Vice President, Nursing Professional Practice and Development	Nursing Leadership, Staff Development
Bruce Carrier	Chief Human Resources Officer	Human Resources Management, Organizational Development
Veronica Rosa, EdD	Chief Advancement Officer	Philanthropy, Community Relations
Jeremy Essman	Vice President, Operations	Operational Efficiency, Facility Management
Bill Dooley	Vice President Operations/Chief Administrative Officer Concord Hospital Medical Group	Medical Group Administration, Physician Relations
Allyson Hicks	Vice President, Finance	Financial Analysis, Budget Management
Lisa Madden, MSW, LICSW	Vice President, Behavioral Health	Mental Health Services, Program Development
Betsey Rhynhart	Vice President, Population Health	Community Health Initiatives, Care Coordination
Kevin McCarthy	Chief Administrative Officer Concord Hospital - Laconia and Concord Hospital - Franklin	Multi-site Administration, Regional Healthcare
Jesus Delgado	Chief Digital & Information Officer	Information Technology, Digital Transformation

Average Salary

Department	Service/Procedure	Average Cost
Cardiology	Basic EKG	$250
Cardiology	Echocardiogram	$1,500
Cardiology	Cardiac Catheterization	$7,000 - $15,000
Oncology	Initial Consultation	$400
Oncology	Chemotherapy Session	$1,000 - $5,000
Oncology	Radiation Therapy	$10,000 - $50,000
Neurology	EEG	$500
Neurology	MRI Brain Scan	$2,000 - $3,000
Orthopedics	Joint Replacement Surgery	$20,000 - $50,000
Orthopedics	Arthroscopy	$5,000 - $10,000
Outpatient	Physical Therapy Session	$100 - $200
Outpatient	X-Ray	$200 - $400

Support Programs for Patients

Program/Service	Description
Financial Assistance Program	Free care for patients with income at or below 225% of Federal Poverty Guidelines
Catastrophic Assistance	For uninsured patients with income between 225-500% of Federal Poverty Guidelines
Prescription Assistance Program	Helps low-income patients access free medications from pharmaceutical companies
Home Care Services	Customized in-home care including nursing, therapy, and personal care assistance
Palliative Care	Specialized medical care focused on providing relief from symptoms and stress of serious illness
Social Work Services	Assistance with financial challenges, emotional support, and care coordination
Nutrition Counseling	Dietary guidance from registered dietitians
Support Groups	Various support groups for patients and families
Complementary Therapies	Services like massage therapy and acupuncture
Transportation Assistance	Help with transportation to medical appointments

Payment Plans

Payment Plan Type	Details
Standard Payment Plan	- Interest-free - Minimum $40 per month or 10% of total balance, whichever is greater - Up to 24 months repayment period
Budget Payment Plan	- Interest-free - For those unable to meet standard plan minimums - Up to 60 months repayment period
Financial Assistance	- Available for uninsured and insured patients - Covers co-payments, co-insurance, and deductibles - Based on income eligibility

Accepted Insurance Companies

Aetna

Ambetter

First Health

Harvard Pilgrim Health Care

Humana

Medicaid

Medicare

Multiplan

Phcs

Tufts Health Plan

United Healthcare

Cost Consulting

Service	Description
Financial Counseling	Available by calling (603) 227-7101 or emailing financialcounseling@crhc.org
Cost Estimates	Provided upon request before receiving care
Financial Assistance Program	Offers full or partial discounts for eligible low-income patients
Payment Plans	Interest-free payment plans available
Charity Care	Free or discounted care for those who qualify
Medicaid Application Assistance	Help applying for Medicaid if eligible
Prescription Assistance	Help accessing affordable medications

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible entrances and facilities - Accessible parking spaces - Elevators - Accessible patient rooms and bathrooms
Assistive Devices	- Wheelchairs - Walkers - Canes - Hearing assistance devices
Communication Aids	- Sign language interpreters - Language interpretation services - TTY/TDD devices - Large print materials
Priority Services	- Expedited registration and admission - Priority scheduling for appointments - Assistance with paperwork
Staff Training	- Disability awareness training - Communication skills for patients with disabilities - Proper use of assistive devices

Digital Health Services

Department	Digital Health Services
Cardiology	- ECG/stethoscope remote monitoring - My Patient Connect portal access - Telehealth video visits
Emergency	- Online check-in - Remote triage via video
Family Medicine	- E-prescriptions - My Patient Connect portal access - Online appointment scheduling - Remote patient monitoring devices - Telehealth video visits
Obstetrics	- My Patient Connect portal access - Remote fetal monitoring - Telehealth video visits
Pediatrics	- My Patient Connect portal access - Online appointment scheduling - Telehealth video visits
Psychiatry	- My Patient Connect portal access - Telehealth video visits

Collaborations / Educational Programs

Department	Program
Family Medicine	4th-year outpatient elective rotation
Adult Medicine	Sub-internship
Internal Medicine	Inpatient rotation
Neurology	Clinical rotation
Obstetrics And Gynecology	Clinical rotation
Pediatrics	Clinical rotation
Psychiatry	Clinical rotation
Surgery	Clinical rotation
General	Morning report teaching sessions
General	Weekly resident teaching sessions

Collaborative Research Projects

Department	Research Projects
Cancer Research	- TAPUR Study: Testing targeted cancer therapies - Clinical trials for new cancer drugs and treatments - Collaboration with ANZAC Medical Research Institute
Genetics	- Studies on genetic factors in cancer and other diseases - Development of personalized medicine approaches
Andrology	- Research on male reproductive health - Clinical trials for new fertility treatments
Bone Biology	- Osteoporosis and fracture prevention studies - Development of new bone density scanning techniques
Respiratory	- Mesothelioma treatment trials - Collaboration with Asbestos Related Diseases Research Institute
Nutrition	- Studies on nutrition´s role in disease prevention - Development of specialized diets for various conditions
Neurology	- Dementia and Alzheimer´s research - Clinical trials for new neurological treatments
Metabolism	- Diabetes and obesity studies - Research on metabolic aspects of mental illness

Professional Development Programs

Department	Affiliation/Program
Medical Education	Geisel School of Medicine at Dartmouth
Hospital Network	NH Accountable Care Partners ACO
Nursing	Nurse Residency Program
Medical Training	Family Medicine Residency Program
Pharmacy	Pharmacy Residency Program
Phlebotomy	Phlebotomy Training Program
Nursing Assistant	Licensed Nursing Assistant Training Program
Surgical Technology	Surgical Technology Program
Medical Research	Northern New England Cardiovascular Research
Cardiovascular	National Cardiovascular Data Registry

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center Accreditation	Society of Chest Pain Centers
Emergency Medicine	Level II Trauma Center Verification	American College of Surgeons
Maternity	America´s Best Maternity Hospitals 2024	Newsweek
Nursing	Magnet Recognition	American Nurses Credentialing Center
Oncology	Comprehensive Cancer Program	American College of Surgeons
Overall Hospital	Hospital Accreditation	DNV Healthcare
Orthopaedics	High Performance in Hip and Knee Replacement	U.S. News & World Report

Internship and Observation Programs

Department	Opportunity
Family Medicine	Fourth-year medical student elective rotations
Internal Medicine	Adult medicine sub-internship for fourth-year medical students
Nursing	Summer nursing internship program
Pharmacy	Pharmacy internships
Project SEARCH	Internships for students with disabilities
Radiation Therapy	Clinical rotations for radiation therapy students

Hospital Academic Awards and Achievements

Department	Award
Emergency Department	Excellence in Nursing Award in Emergency Nursing from New Hampshire Nurses Association
End-of-Life Care	Spirit of NH Award - Outstanding Volunteer Champion
Hospital-wide	America´s Best Maternity Hospitals 2024 by Newsweek
Hospital-wide	Excellence in Patient Safety & Quality Improvement Award from NH Hospital Association
Hospital-wide	Get With The Guidelines - Stroke Gold Plus Quality Achievement Award
Hospital-wide	Most Socially Responsible Hospital by Lown Institute
Hospital-wide	Target: Stroke Honor Roll Elite Plus
Hospital-wide	Type 2 Diabetes Honor Roll

Hospital Specialization and Expertise Opportunit

Department	Program
Family Medicine	NH Dartmouth Family Medicine Residency
Cardiology	Fellowship training available
Emergency Medicine	Residency rotation site
Internal Medicine	Residency rotation site
Obstetrics & Gynecology	Residency rotation site
Pediatrics	Residency rotation site
Pharmacy	Pharmacy Residency Program
Surgery	Surgical Technology Program

Hospital Residency and Assistantship Programs

Department	Program
Family Medicine	NH Dartmouth Family Medicine Residency
Cardiology	Fellowship
Emergency Medicine	Residency
Internal Medicine	Residency
Pharmacy	Residency
Pediatrics	Residency
Surgery	Surgical Technology Program

What are the activities of the hospital for patients without insurance?

Service/Support	Details
Financial Assistance Program	Available for low-income, uninsured or underinsured patients
Emergency Care	Provided regardless of ability to pay
Uninsured Discount	Applied to all uninsured patients
Payment Plans	Available to set up convenient payment schedules
Financial Counseling	Available at (603) 227-7101
Medicaid Eligibility Screening	Assistance determining eligibility for Medicaid
Health Insurance Marketplace Guidance	Information on obtaining insurance through Healthcare.gov
Charity Care	Full or partial discounts for eligible patients
Plain Language Summary	Easy-to-read summary of financial assistance policy available

Hospital Research Collaborations

Department	Research Partner
ANZAC Research Institute	University of Sydney
Cardiology	Dartmouth Geisel School of Medicine
Family Medicine	NH Dartmouth Family Medicine Residency Program
Medical Education	University of Sydney Concord Clinical School
Oncology	New Hampshire Oncology-Hematology
Payson Center for Cancer Care	Radiation Oncology Associates
Trauma Center	American College of Surgeons

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Family Medicine Residency	Faculty mentors assigned to residents
Graduate Medical Education	Structured mentoring program across specialties
Nursing	Nurse Residency Program with mentorship component
Pharmacy	Mentoring for new pharmacy technicians
Advanced Practice Providers	Assigned mentors within specialty for new hires
Medical Students	Clinical faculty mentors for rotations
Allied Health	Preceptor programs for students/new graduates

Concord Hospital Nearest Places

Hotels

0.9 miles

4.5

The Centennial

Free Wi-Fi, Restaurant, Bar

1.4 miles

4.7

The Hotel Concord

Free Wi-Fi, Fitness Center

1.5 miles

Holiday Inn Concord Downtown

Free Wi-Fi, Pool, Restaurant

2.2 miles

4.1

Fairfield Inn Concord

Free Breakfast, Free Wi-Fi, Pool

2.5 miles

4.4

Residence Inn by Marriott Concord

Free Breakfast, Free Wi-Fi, Kitchen

2.6 miles

3.9

Comfort Inn Concord

Free Breakfast, Free Wi-Fi, Pool

Florists and Gift Shops

0 km

4.2

Concord Hospital Gift Shop

Hospital gift shop, flowers, balloons, greeting cards, snacks, toys, toiletries, jewelry, home decor

0.1 km

4.5

HeartGifts Boutique

Specialized items for cancer patients, wigs, skin care products, aromatherapy, adaptive clothing

0.8 km

4.7

D. McLeod Florist

Fresh flowers, floral arrangements, local delivery

0.9 km

4.8

Caring Gifts

Gift shop, home decor, baby boutique, holiday gifts

0.9 km

4.6

Cobblestone Design Company

Florist, home decor, pick-your-own flowers

1 km

4.8

Gibson´s Bookstore

Bookstore, gifts, cards

Food and Restaurant

0.8 km

4.4

The Barley House Restaurant & Tavern

American, Pub, Burgers

0.9 km

4.3

The Common Man

American, Comfort Food

0.7 km

4.1

Cheers Grille & Bar

American, Bar, Grill

0.8 km

4.4

Angelina´s Ristorante Italiano

Italian, Pizza

0.9 km

4.3

The Works Bakery Café

Bakery, Cafe, Sandwiches

0.9 km

4.4

Constantly Pizza

Pizza, Italian

Pharmacies

0 km

4.5

Concord Hospital Inpatient Pharmacy

Hospital pharmacy, 24/7 service

0.1 km

4.7

The Prescription Center

Prescription refills, medical supplies

0.5 km

3.9

CVS Pharmacy

Drive-thru, MinuteClinic, photo services

0.7 km

3.8

Rite Aid Pharmacy

Drive-thru, immunizations, wellness+ rewards

0.8 km

4.9

Granite State Pharmacy

Compounding, home medical equipment

0.9 km

3.7

Walgreens

24/7 service, photo services, immunizations

Taxi and Transportation

0.8 km

4.2

Concord Cab

Taxi service, Airport transfers

0.5 km

Main Street Taxi

24/7 taxi service, Local trips, Airport transfers

0.9 km

4.8

Personal Driver Service

Private car service, Business rides

0.7 km

3.9

C´s Taxi

Taxi service, Local transportation

0.6 km

4.7

Legacy Travel NH

Private car service, Business and personal rides

1.0 km

3.8

Concord Area Transit

Public transportation, Bus service

ATMs and Banks

0.4 km

3.9

Bank of America Financial Center

ATM, Drive-thru ATM, Full-service branch

0.5 km

3.7

TD Bank

ATM, Full-service branch

0.6 km

3.8

Citizens Bank

ATM, Full-service branch

0.7 km

4.5

Merrimack County Savings Bank

ATM, Full-service branch

0.8 km

4.6

Service Credit Union

ATM, Full-service branch

0.9 km

3.6

Santander Bank

ATM, Full-service branch

Parking Lots

0.1 km

Parking Lot A

Hospital parking, Disability parking

0.2 km

3.8

Parking Lot B

Hospital parking, Disability parking

0.3 km

3.9

Parking Lot E

Hospital parking, Overnight parking

Shopping Malls

0.8 km

4.3

Capitol Shopping Center

Market Basket, Marshalls, Burlington, Boot Barn, Five Below, Ulta Beauty

0.9 km

4.2

Fort Eddy Plaza

Hannaford Supermarket, Staples, Planet Fitness

1.0 km

3.7

Steeplegate Mall

JCPenney, Talbots, Hatbox Theatre, Altitude Trampoline Park

Stationery and Copying Services

0.8 km

4.7

Speedy Printing & Copying

Printing, copying, graphic design, binding services

0.9 km

4.8

New Hampshire Print & Mail

Printing, mailing services, wide format printing, promotional products

1.0 km

4.6

Capitol Copy

Printing, copying, banners, business cards, apparel printing

Car Rental

0.8 km

4.4

Enterprise Rent-A-Car

Wide selection of vehicles, Pick-up service available

0.9 km

3.9

Avis Car Rental

Various car types, Avis Preferred program

0.9 km

3.7

Budget Car Rental

Budget-friendly options, Fastbreak service

Patient Experiences

✅ Summary of Positive Reviews

Reviewers praised Concord Hospital for its efficient and seamless patient experience. Staff members were described as professional, friendly, and informative. Facilities were noted to be clean and well-appointed, from the diagnostic services to the café. The hospital´s attention to detail and courteous interactions exceeded patient expectations, contributing to a positive and welcoming atmosphere.

❌ Summary of Negative Reviews

Negative feedback highlighted long wait times, inadequate patient care, and unresponsive staff. Complaints included delayed medical results, billing errors, and discriminatory practices regarding gender identity. Some patients reported feeling mistreated and suggested seeking alternative care facilities due to unresolved issues and poor experiences. Overall, dissatisfaction stemmed from perceived negligence and unfriendly environment.