✅ Summary of Positive Reviews
Patients praised the exceptional care at the infusion center, where the staff was described as friendly, efficient, and attentive. Nurses such as Joan, Teresa, Natalie, and Roxy were specifically mentioned for their outstanding service, making patients feel safe and comfortable. Additionally, the nuclear medicine department and cath lab received high marks for their professionalism and comforting approach, leaving patients feeling relaxed and well cared for.
❌ Summary of Negative Reviews
Several issues were highlighted in the negative reviews, including frustrating scheduling and communication problems with surgery and hospital discharge processes. Patients experienced difficulty getting necessary follow-up care due to a shortage of specialists, causing them to forgo essential appointments. Parking challenges further added to their dissatisfaction, creating inconvenience during visits. Overall, the inconsistency in service and care often left patients frustrated and considering alternatives.