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Jordan Valley Medical Center West Valley Campus

3.6 (1054)

Jordan Valley Medical Center West Valley Campus, founded in 1964, is a 139-bed community hospital located in West Valley City, Utah. The facility has received recognition for patient safety, including the Women´s Choice Award. It offers comprehensive services such as emergency care, orthopedics, cardiac care, and surgical procedures. The hospital is known for its stroke care, having earned the American Heart Association´s Get With The Guidelines - Stroke Gold Plus quality achievement award.

NPI Number : 1366440620

3460 S Pioneer Pkwy, West Valley City, UT 84120

+1 (801) 964-3100

www.mountain.commonspirit.org

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Departments

Occupational Therapy

Physical Therapy

Speech Therapy

Cardiology

Orthopedics

Diagnostic Imaging

Sports Medicine

General Medical Care

Pediatrics

Obstetrics

Appointment Information

Department	Appointment Options
General	- Call (417) 831-0150 to schedule - Online appointment requests available - Walk-in appointments accepted - Same-day appointments may be available
Women´s Health	- Call (417) 831-0150 to schedule - Online appointment requests available
Pediatrics	- Call (417) 831-0150 to schedule - Walk-in appointments at Children´s Express Care
Mental Health	- Call (417) 831-0150 to schedule - Virtual visit options available
Radiology	- Online scheduling for mammograms - Call (801) 617-1919 to schedule other imaging

Visiting Hours

Department	Visitation Information
General Visitation	- Visiting hours: 8 AM - 8 PM daily - No set visiting hours, but restrictions may apply - After 6 PM, enter through emergency department - Limit 2 visitors per patient at a time - Visitors must be in good health - Children under 12 not recommended
Phone Scheduling	Call (208) 455-3995 to schedule an appointment
Virtual Visits	- Available for primary care needs - Use smartphone, tablet or computer - TytoCare, OTTO Health, and Zoom platforms offered
Walk-In Visits	No information provided about walk-in visits
Same-Day Visits	Call (208) 455-3981 for same-day appointments

Important Doctors

Jordan Valley Medical Center West Valley Campus Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Christine McSweeney	Chief Executive Officer	Administration	Strategic Leadership, Hospital Operations
Carlos Vazquez	Director of Environmental Services	Environmental Services	Facility Management, Sanitation
Jake Nancolas	Director of Imaging	Imaging	Radiology, Diagnostic Imaging
Jay Middleton	Director of IT	Information Technology	Healthcare IT, Information Systems
Kaycee Emery	Director of Marketing and Public Relations	Marketing	Healthcare Communications, Media Relations
Nathan Jensen	Behavioral Health Unit Program Director	Mental Health	Behavioral Health, Social Work
Nathanael Budge	Group Director of Strategy	Strategy	Strategic Planning, Business Development
Wendy McClain	Director of Business Development	Strategy	Service Line Management, Growth Initiatives

Average Salary

Department	Service	Average Cost
Cardiology	Basic consultation	$200-$400
Cardiology	Echocardiogram	$1,000-$2,000
Cardiology	Angioplasty	$28,000-$40,000
Oncology	Initial consultation	$300-$500
Oncology	Chemotherapy session	$5,000-$10,000
Neurology	Basic consultation	$250-$450
Neurology	MRI brain scan	$1,500-$3,000
Orthopedics	Initial consultation	$200-$400
Orthopedics	Total knee replacement	$30,000-$50,000
Outpatient	Physical Therapy session	$100-$300
Outpatient	X-ray	$200-$500

Support Programs for Patients

Program/Service	Description
Financial Assistance Program	100% discount for incomes up to 200% FPL; Partial assistance for 200-300% FPL; Catastrophic assistance for 300-500% FPL
Community Medication Access Program (CMAP)	Free medications for uninsured patients 18+ meeting income guidelines
Patient´s Assistance Program (PAP)	Free medications and co-pay savings for those with private insurance
340B Program	Prescription discounts at local pharmacies for Jordan Valley patients
Program of All-Inclusive Care for the Elderly (PACE)	Comprehensive care for seniors 55+ including home care, therapy, transportation
Community Health Workers	Connect patients to resources for housing, food, employment, legal assistance
Transportation Assistance	Help arranging transportation to medical appointments

Payment Plans

Payment Option	Details
In-house Payment Plans	- Available for all patients - Can be approved before procedure - Maximum length up to 60 months - No interest or fees for most plans
Third-party Financing	- Medical credit cards - Interest-bearing products - Interest-free financing options
Financial Assistance	- Available for eligible low-income patients - Can cover all or part of hospital bill
Sliding Fee Program	- For uninsured patients - Fee based on income - Paid at time of visit like a co-pay
Insurance Accepted	- Medicaid - Medicare - Most private insurance plans

Accepted Insurance Companies

Aetna

Ambetter

Anthem

Blue Cross Blue Shield

Cigna

Medicaid

Medicare

Tricare

United Healthcare

Cost Consulting

Department	Financial Services
Financial Assistance	- Charity discount policy for non-elective care - Expanded financial assistance for balances over $1,500 - Sliding fee scale based on Federal Poverty Level - Uninsured discount program
Payment Options	- Accepts Medicaid, Medicare, and most private insurance - Cash pay rates available - Payment plans offered
Financial Counseling	- Assistance with Medicaid applications - Guidance on treatment costs - Information on available financial support options
Billing	- Estimates provided before services - Assistance setting up payment plans - Information on uninsured discounts

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Wheelchair accessible facility - Accessible parking spaces - Ramps and elevators
Assistive Devices	- Wheelchairs available - Patient lifts - Adjustable beds
Communication Aids	- Sign language interpreters - TTY/TDD devices - Large print materials - Braille materials
Priority Services	- Priority registration for patients with disabilities - Assistance with paperwork and forms
Staff Training	- Disability awareness training for staff - Training on use of assistive devices and communication aids

Digital Health Services

Department	Digital Health Services
Behavioral Health	- Virtual therapy sessions via Zoom - Online mental health assessments - Mobile app for mood tracking and mindfulness exercises
Cardiology	- Remote heart monitoring devices - Virtual follow-up appointments - Online heart health education resources
Emergency Medicine	- TytoCare at-home diagnostic devices - 24/7 virtual Urgent Care consultations - Online ER wait time tracker
General Medicine	- Telemedicine appointments via OTTO Health platform - Patient portal for accessing medical records and test results - Secure messaging with providers
Obstetrics & Gynecology	- Virtual prenatal check-ups - Remote fetal monitoring - Online childbirth education classes
Pediatrics	- Virtual well-child visits - Online developmental screening tools - Pediatric symptom checker app
Radiology	- Online scheduling for imaging appointments - Digital image sharing platform - Virtual radiology consultations

Collaborations / Educational Programs

Department	Program
Family Medicine	Clinical rotations for nurse practitioner and physician assistant students
Education	Hands-on medical experience shadowing physicians
Integrated Care	Experience in community-based, integrated care setting
Nursing	Partnership with Joyce University for CNA to RN program
General Medicine	Diverse clinical rotations for medical students

Collaborative Research Projects

Department	Research Projects
Neurology	- American Heart Association´s Get With The Guidelines® - Stroke Gold Plus quality achievement award - Target: Stroke Honor Roll Advanced Therapy award - Stroke Support Group for survivors and caregivers
Cardiology	- HeartView Scan for early detection of heart disease - Clinical trial on efficacy of tulisokibart for ulcerative colitis
Endocrinology	- Clinical trial on survodutide for cardiovascular safety in overweight/obese patients - Study on AZD5004 for type 2 diabetes treatment
Pulmonology	- Clinical trial on verekitug (UPB-101) for severe asthma
Immunology	- Trial on combined COVID-19 and influenza vaccine
Addiction Medicine	- Medication-assisted treatment programs using buprenorphine and naltrexone - Cognitive behavioral therapy and motivational interviewing approaches

Professional Development Programs

Department	Affiliations & Professional Development
All Departments	- American Diabetes Association Education Recognition Program - Centers for Medicare and Medicaid Services (CMS) - College of American Pathologists (CAP) - CommonSpirit Health System - Utah Department of Health and Human Services
Cardiology	- American Heart Association Stroke Receiving Center – UDOH - Cardiac Catheterization Suite
Emergency Medicine	- Level 3 Trauma Center - STEMI Center (Heart attacks)
Neurology	- Stroke Center
Nursing	- Joyce University of Nursing and Health Sciences partnership - CNA to RN program (20-month ASN program)
Wound Care	- Hyperbaric Medicine and Wound Center

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Emergency Medicine	Level 3 Trauma Center	American College of Surgeons
Cardiology	STEMI Center	American Heart Association
Neurology	Stroke Center	The Joint Commission
Laboratory	CLIA Certification	Centers for Medicare & Medicaid Services
Hospital-wide	Hospital Accreditation	The Joint Commission
Hospital-wide	Hospital Accreditation	Healthcare Facilities Accreditation Program (HFAP)

Internship and Observation Programs

Department	Opportunity Type
Behavioral Health	Clinical psychology internship
Medical	Clinical rotations for medical students
Nursing	Clinical rotations for nurse practitioner students
Physician Assistant	Clinical rotations for PA students
Various Departments	Shadowing opportunities

Hospital Academic Awards and Achievements

Department	Award
Cardiology	Target: Type 2 Honor Roll award
Emergency Care	Target: Stroke Honor Roll Advanced Therapy award
Hospital-wide	Get With The Guidelines-Stroke Gold Plus Award
Hospital-wide	Leapfrog Hospital Safety Grade "A"
Stroke Care	Primary Stroke Center Certification

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Family Medicine	Residency
Psychology	Internship
Pharmacy	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Family Medicine	Family Medicine Residency
Pharmacy	PGY1 Pharmacy Residency
Psychology	Clinical Psychology Internship

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Emergency Department	- 24/7 emergency care regardless of ability to pay - Level III trauma center - Board-certified emergency physicians
Financial Services	- Charity Care program for those below 200% of Federal Poverty Level - Expanded charity policy for balances over $1,500 - Uninsured discount policy - Payment plans available - Financial counseling
Patient Benefit Advisors	- Evaluate eligibility for local/state programs - Assistance with Medicaid applications
Billing	- Upfront cost estimates - Accept all major forms of payment - Assistance setting up payment arrangements

Hospital Research Collaborations

Department	Research Partners
Clinical Research	Velocity Clinical Research
Education	University of Utah
Hospital Operations	CommonSpirit Health
Medical Training	Cox Family Medicine Residency
Primary Care	Jordan Valley Community Health Center

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General	- Structured 6-month mentoring relationships - Matches occur twice per year - Up to 300 mentees matched annually - Mentees choose mentors based on interests/goals - Virtual meetings available
Medical Students	- Peer mentoring programs - Faculty mentorship - Research mentorship opportunities
Nursing	- New graduate nurse residency program - Preceptor-mentee pairings - Ongoing professional development mentoring
Residents/Fellows	- Formal mentoring committees (3-6 members) - Committee chair often section/division chief - Meetings 1-4 times during program - Continues until promotion to Clinical Associate Professor
Clinical Faculty	- Structured clinician mentoring program - Mentoring committees with 3-6 members - Focus on career development and satisfaction - Continues until promotion to Clinical Associate Professor

Jordan Valley Medical Center West Valley Campus Nearest Places

Hotels

0.3 km

4.1

Crystal Inn Hotel & Suites - West Valley City

Free breakfast, Indoor pool, Free WiFi

0.5 km

4.2

Embassy Suites by Hilton Salt Lake West Valley City

Free breakfast, Indoor pool, Restaurant

0.7 km

4.3

My Place Hotel-Salt Lake City/West Valley, UT

Free WiFi, Kitchenette, Pet-friendly

0.8 km

4.4

Staybridge Suites Salt Lake-West Valley City

Free breakfast, Indoor pool, Kitchen

0.9 km

4.5

Home2 Suites by Hilton Salt Lake City/West Valley City, UT

Free breakfast, Indoor pool, Pet-friendly

1.0 km

4.3

TownePlace Suites by Marriott Salt Lake City-West Valley

Free breakfast, Indoor pool, Kitchen

Florists and Gift Shops

0.8 km

4.7

Willow Specialty Florist

Local flower delivery, wide selection of arrangements

0.9 km

4.8

Yeli´s Flowers & Gifts

Fresh flower delivery, custom arrangements

0.95 km

4.6

Simply Flowers

Floral arrangements, gift baskets

0.98 km

Avas Flowers

Same-day delivery, wide variety of flowers

0.99 km

4.5

Flower Patch

Local florist, custom arrangements

1 km

4.9

English Country Floral

Unique designs, wedding flowers

Food and Restaurant

0.8 km

4.5

Tuk Tuk´s

Thai, Laotian

0.9 km

4.4

Crown Burgers

Burgers, Greek-American

0.7 km

4.3

Myung Ga

Korean

0.9 km

4.2

Fat Fish

Japanese, Sushi

0.6 km

4.5

Pho 777

Vietnamese

1.0 km

4.4

El Paisa Grill

Mexican, Seafood

Pharmacies

0.2 km

4.5

Pioneer Valley Pharmacy

Prescription filling, Over-the-counter medications

0.7 km

4.3

Granger Healthmart Pharmacy

Prescription services, Health consultations

0.8 km

4.2

Harmons Pharmacy

Prescription filling, Immunizations

0.9 km

3.9

Walgreens Pharmacy

24-hour service, Drive-thru

1.0 km

Smith´s Pharmacy

Prescription services, Grocery store

1.0 km

3.8

CVS Pharmacy

Prescription filling, MinuteClinic

Taxi and Transportation

0.8 km

4.2

Yellow Cab Utah

Taxi service, Airport transfers

0.5 km

Uber

Ridesharing, UberX, UberXL

0.6 km

3.9

Lyft

Ridesharing, Lyft, Lyft XL

0.9 km

3.8

Taxi Las Aguilas

Hispanic taxi service

0.7 km

3.7

City Cab

Taxi service, Airport transfers

0.3 km

3.5

UTA Bus Service

Public transportation, Bus routes

ATMs and Banks

0.3 km

3.8

Wells Fargo ATM

24/7 ATM, Cash Withdrawals, Deposits

0.5 km

4.2

America First Credit Union

Full-service banking, ATM, Loans

0.7 km

4.5

Mountain America Credit Union

Full-service banking, ATM, Mortgages

0.8 km

3.9

Chase Bank ATM

24/7 ATM, Cash Withdrawals

0.9 km

4.1

Zions Bank

Full-service banking, ATM, Business Services

1.0 km

4.3

Cyprus Credit Union

Full-service banking, ATM, Auto Loans

Parking Lots

0.1 km

4.2

Jordan Valley Medical Center SW Lot

Disability Parking

0.2 km

Jordan Valley Medical Center Main Lot

24/7 access, Security cameras

0.3 km

3.8

Jordan Valley Medical Center East Lot

Free parking, Well-lit

Shopping Malls

0.8 km

4.1

Valley Fair Mall

Department stores, specialty shops, food court, All Star Bowling & Entertainment, 15-screen multiplex theater with IMAX

0.9 km

4.3

Jordan Landing Plaza

Apparel, restaurants, entertainment, electronics, discount stores, home furnishings, fitness centers

1.0 km

Fairbourne Station

Luxury residential housing, office space, streetfront retail

Stationery and Copying Services

0.7 km

4.7

PostNet

Printing, shipping, design services

0.9 km

4.1

FedEx Office Print & Ship Center

Printing, copying, shipping services

1.0 km

4.8

AlphaGraphics

Printing, marketing, design services

Car Rental

0.8 km

4.4

Enterprise Rent-A-Car

Economy cars, SUVs, trucks, vans

0.9 km

4.1

Budget Car Rental

Compact cars, luxury vehicles, convertibles

1.0 km

4.2

Hertz

Sedans, sports cars, minivans

Patient Experiences

✅ Summary of Positive Reviews

Patients appreciate the friendly and efficient staff members like Meg and Jess, who provide excellent service at the front desk. The hospital is highly recommended for outpatient behavioral health services, as patients feel listened to and supported by the caring team.

❌ Summary of Negative Reviews

The hospital faces significant criticisms regarding poor staff attitude, lack of attention, and inadequate supply of basic necessities like toilet paper. Patients report facing long wait times, difficulties in billing processes, and rude experiences with receptionists. Many suggest seeking care elsewhere due to these ongoing issues.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Friday: 8:00 AM - 7:00 PM, Saturday: 9:00 AM - 1:00 PM

Laboratory Services

Monday - Friday: 7:00 AM - 7:00 PM, Saturday: 8:00 AM - 12:00 PM

Department Phones

Department	Phone
Main Hospital	(801) 964-3100
Medical Records	(417) 831-0150

Language and Translation Services

English
Spanish
Chinese
Sign Language

Jordan Valley Medical Center West Valley Campus

NPI Number : 1366440620

3460 S Pioneer Pkwy, West Valley City, UT 84120

+1 (801) 964-3100

www.mountain.commonspirit.org

Departments

Occupational Therapy

Physical Therapy

Speech Therapy

Cardiology

Orthopedics

Diagnostic Imaging

Sports Medicine

General Medical Care

Pediatrics

Obstetrics

Appointment Information

Visiting Hours

Important Doctors

Dr. Scott K Aberegg

Dr. Jon Richard Aoki

Dr. Craig A Brasher

Dr. Alton Douglas Burgett

Dr. Marc Babitz

Dr. Sean Bennett

Dr. John Betz

Dr. Katharine Caldwell

Dr. Craig Campbell

Dr. Frederic M. Civish

Jordan Valley Medical Center West Valley Campus Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Jordan Valley Medical Center West Valley Campus Nearest Places

Hotels

Crystal Inn Hotel & Suites - West Valley City

Embassy Suites by Hilton Salt Lake West Valley City

My Place Hotel-Salt Lake City/West Valley, UT

Staybridge Suites Salt Lake-West Valley City

Home2 Suites by Hilton Salt Lake City/West Valley City, UT

TownePlace Suites by Marriott Salt Lake City-West Valley

Florists and Gift Shops

Willow Specialty Florist

Yeli´s Flowers & Gifts

Simply Flowers

Avas Flowers

Flower Patch

English Country Floral

Food and Restaurant

Tuk Tuk´s

Crown Burgers

Myung Ga

Fat Fish

Pho 777

El Paisa Grill

Pharmacies

Pioneer Valley Pharmacy

Granger Healthmart Pharmacy

Harmons Pharmacy

Walgreens Pharmacy

Smith´s Pharmacy

CVS Pharmacy

Taxi and Transportation

Yellow Cab Utah