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Orem Community Hospital

4.1 (159)

Orem Community Hospital, founded in 1981, is a 24-bed facility located in Orem, Utah. Part of Intermountain Healthcare, it excels in maternity care, consistently ranking in the top percentile nationwide for patient satisfaction. The hospital offers emergency services, same-day surgery, imaging, and outpatient services. It is also recognized for its pediatric and neuro rehabilitation programs.

NPI Number : 1801903240

331 N 400 W, Orem, UT 84057

+1 (801) 714-3320

intermountainhealthcare.org

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Departments

Obstetrics

Same Day Surgery

Radiology

Cardiovascular Services

Laboratory

Rehabilitation

Emergency Services

Pediatric Care

Neurology

Dietary Care

Pharmacy

Respiratory Care

Speech Pathology

Social Care

Appointment Information

Department	Online Appointments	Phone Scheduling	Walk-In	Same-Day
Emergency	No	No	Yes	Yes
Imaging Services	Yes	Yes	No	Yes
Lab	Yes	Yes	Yes	Yes
Lactation Clinic	Yes	Yes	No	Yes

Visiting Hours

Department	Visiting Hours	Visitors Allowed	Age Restrictions
Emergency	24/7	2 at a time	12+ years old
Maternity	9am - 8pm	2 at a time	12+ years old
Medical/Surgical	9am - 8pm	2 at a time	12+ years old
NICU	24/7 for parents	Parents + 2 others	3+ years old

Online Scheduling: Not available

Phone Scheduling: Call (801) 714-3000

Walk-in Visits: Allowed during visiting hours

Same-day Visits: Allowed during visiting hours

Important Doctors

Orem Community Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Lenny Lyons	Administrator	Administration	Hospital Operations, Leadership, Patient Safety
Francis Gibson	Former Administrator	Administration	Hospital Management, Strategic Planning
Joe Mott	Vice President/COO	Specialty-Based Care	Clinical Operations, Quality Improvement

Average Salary

Department	Service/Procedure	Average Cost
Cardiology	EKG	$48
Cardiology	Echocardiogram	$1,500
Cardiology	Stress Test	$1,200
Oncology	Chemotherapy Session	$3,000 - $10,000
Oncology	Radiation Therapy Session	$2,000 - $5,000
Neurology	MRI Brain Scan	$2,500
Neurology	EEG	$800
Orthopedics	Joint Replacement Surgery	$30,000 - $50,000
Orthopedics	Physical Therapy Session	$100 - $300
Outpatient	Office Visit	$100 - $300
Outpatient	Minor Surgery	$2,000 - $5,000
Emergency	ER Visit	$1,000 - $3,000

Support Programs for Patients

Program/Service	Description
Financial Assistance Program	Offers discounts based on financial need and income levels
Home Health Services	Nursing and therapy support provided at home
Hospice Care	End-of-life care focused on comfort and quality of life
Palliative Care	Available in hospitals, clinics, and at home for serious illnesses
Case Management Services	Social workers provide counseling and assistance with care planning
Home Medical Equipment	Delivery and setup of necessary medical equipment at home
Infusion Therapy & Nutrition	IV treatments and nutritional support provided at home
Pharmacy Home Delivery	Medication delivery service
Bereavement Support	Resources for coping with grief after losing a loved one
Advance Care Planning	Assistance with preparing advance directives and care plans

Payment Plans

Payment Plan Option	Details
Interest-Free Payment Plans	Customized plans with no interest charges
Health Services Financing (HSF)	Self-enroll option for large healthcare costs up to $50,000
MyChart Payment Plans	Option to stretch out payments for bills not payable within 30 days
Financial Assistance Program	Based on family size and income; may qualify for discounts
Sliding Scale Program	Discounts based on income level

Accepted Insurance Companies

Aetna

Cigna

Medicaid

Medicare

Molina Healthcare

United Healthcare

Cost Consulting

Department	Financial Services Offered
Financial Assistance	- Financial assistance program for uninsured/underinsured patients - Eligibility based on income and family size - Assistance for those earning up to 500% of federal poverty level - Sliding scale discounts available
Financial Counseling	- Help applying for government programs like Medicaid - Assistance setting up payment plans - Guidance on treatment costs - Information on available financial support options
Billing	- Online bill pay available - Interest-free payment plans offered - Discounts for self-pay patients paying at time of service
Price Transparency	- Pricing estimates available online - Information on billing process provided

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible entrances and rooms - Elevators - Wide doorways and hallways - Accessible parking spaces
Assistive Devices	- Wheelchairs - Walkers - Canes - Raised toilet seats - Shower chairs
Communication Aids	- Sign language interpreters available - TTY/TDD devices - Large print materials
Priority Services	- Priority check-in for patients with disabilities - Assistance with paperwork and forms
Staff Training	- Mandatory training on providing inclusive care - Education on communicating with LGBTQIA2S+ patients - Training on assisting patients with mobility issues

Digital Health Services

Department	Digital Health Services
Cardiology	- ECG remote monitoring - Heart rate and blood pressure tracking app - Virtual cardiology consultations
Emergency	- Online ER wait times - Virtual ER triage
Family Medicine	- Online appointment scheduling - Secure messaging with providers - Telehealth video visits
Maternity	- Virtual lactation consultations - Pregnancy tracking app - Online childbirth classes
Pediatrics	- Virtual pediatric Urgent Care - Child development tracking app - Online vaccine scheduler
Radiology	- Online imaging results portal - Virtual radiology consultations
Surgery	- Virtual pre-op consultations - Online surgery preparation instructions - Post-op telehealth follow-ups

Collaborations / Educational Programs

Department	Program Type	Details
Family Medicine	Clinical Rotation	6-week rotation covering outpatient care across all age groups
Internal Medicine	Clinical Rotation	6-week rotation focusing on adult inpatient care
Pediatrics	Clinical Rotation	6-week rotation in pediatric inpatient and outpatient settings
OB/GYN	Clinical Rotation	6-week rotation covering women´s health and obstetrics
Surgery	Clinical Rotation	6-week rotation in General Surgery
Psychiatry	Clinical Rotation	6-week rotation in Behavioral Health
Medical Education	Didactic Sessions	Weekly lectures and case presentations
Simulation Lab	Practical Training	Hands-on skills practice with manikins and task trainers

Collaborative Research Projects

Department	Research Project	Impact
Pulmonology	Study of inhaled treprostinil for progressive pulmonary fibrosis	Evaluating safety and efficacy of new treatment over 52 weeks
Cardiology	Cardiovascular clinical trials	Advancing treatments for heart conditions
Oncology	Cancer research studies	Developing new cancer treatments and prevention methods
Emergency Medicine	Emergency Care research	Improving emergency response and treatment protocols
Orthopedics	Orthopedic clinical trials	Advancing surgical techniques and implant technologies
Pediatrics	Pediatric orthopedic studies	Improving treatments for childhood bone and joint conditions
Critical Care	Medical and surgical critical care research	Enhancing intensive care protocols and outcomes
OB/GYN	Women´s health studies	Advancing obstetric and gynecological care
Neurosurgery	Neurological clinical trials	Developing new surgical techniques for brain and spine

Professional Development Programs

Department	Affiliation	Professional Development Programs
Anesthesia	Intermountain Healthcare	Continuing Medical Education courses
Clinical Laboratory	American Society for Clinical Laboratory Science	Laboratory Management Certificate Program
Diagnostic Radiology	American College of Radiology	Radiology Leadership Institute
Emergency Department	American College of Emergency Physicians	Emergency Medicine Basic Research Skills Workshop
Inpatient Surgical	American College of Surgeons	Surgical Education and Self-Assessment Program
Obstetrics	American College of Obstetricians and Gynecologists	Annual Clinical and Scientific Meeting
Occupational Therapy	American Occupational Therapy Association	Specialty Certification in Physical Rehabilitation
Outpatient	Ambulatory Surgery Center Association	Certified Administrator Surgery Center program
Pediatric Care	American Academy of Pediatrics	Pediatric Board Review Course
Pharmacy	American Society of Health-System Pharmacists	Pharmacy Leadership Academy
Physical Therapy	American Physical Therapy Association	Orthopedic Clinical Specialist Certification
Respiratory Care	American Association for Respiratory Care	Asthma Educator Certification Program
Social Care	National Association of Social Workers	Certified Social Work Case Manager program
Speech Pathology	American Speech-Language-Hearing Association	Board Certified Specialist in Swallowing and Swallowing Disorders

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Emergency Services	Emergency Department Certification	Centers for Medicare & Medicaid Services (CMS)
Intensive Care	Critical Care Certification	The Joint Commission
Medical-Surgical Care	General Hospital Certification	Centers for Medicare & Medicaid Services (CMS)
Obstetrics	Obstetrics Certification	The Joint Commission
Outpatient Services	Ambulatory Care Accreditation	Accreditation Commission for Health Care (ACHC)
Pediatric Services	Pediatric Care Certification	The Joint Commission
Rehabilitation	Rehabilitation Accreditation	Commission on Accreditation of Rehabilitation Facilities (CARF)
Surgery	Surgical Care Certification	The Joint Commission

Internship and Observation Programs

Department	Opportunity Type
Emergency Services	Observation
Imaging	Observation
Laboratory	Observation
Labor and Delivery	Observation
Maternity Care	Observation
Pediatric Rehabilitation	Observation
Surgical Services	Observation

Hospital Academic Awards and Achievements

Department	Award
Hospital-wide	Gold Seal of Approval from The Joint Commission
Hospital-wide	LGBTQ+ Healthcare Equality Leader designation from Human Rights Campaign
Patient Experience	5% higher than national average patient experience rating

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Labor and Delivery	No formal residency program
Emergency Medicine	No formal residency program
Surgery	No formal residency program
Laboratory	No formal residency program
Imaging	No formal residency program
Pediatric Rehabilitation	No formal residency program
Neuro Rehabilitation	No formal residency program

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Family Medicine	Family Practice Residency Program
Obstetrics	Obstetrics Rotation
Newborn Care	Newborn Care Rotation
Emergency Medicine	Emergency Medicine Rotation
Internal Medicine	Adult Inpatient Medicine Rotation

What are the activities of the hospital for patients without insurance?

Department/Service	Description
Emergency Department	24/7 emergency services available regardless of ability to pay
Financial Assistance	Discounts based on financial need and income levels
Financial Counseling	Help determining eligibility for assistance programs
Medicaid Screening	Assistance applying for Medicaid coverage
Payment Plans	Flexible payment options for medical bills
Price Transparency	Information on costs for procedures and services
Uninsured Discounts	Reduced rates for patients without insurance

Hospital Research Collaborations

Department	Research Partner	Collaboration Focus
Clinical Research	Intermountain Healthcare	Clinical trials, Community health partnerships
Education	University of Utah	Medical education, Training programs
Cardiovascular	Nora Eccles Harrison Cardiovascular Research Institute	Heart disease research
Nursing	Emma Eccles Jones Nursing Research Center	Nursing education and research
Primary Care	Utah Center for Clinical and Translational Science	Translational research, Community health

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Services	24/7 emergency services with goal to see patients within 30 minutes
General	Classes and workshops for health and wellness education
Nursing	Peer and near-peer mentoring for new graduate nurses
Radiology	Mosaic mentorship model with multiple mentors for trainees
Surgery	Surgical Technologist Apprenticeship Program

Orem Community Hospital Nearest Places

Hotels

0.8 km

4.5

Hampton Inn & Suites Orem

Free breakfast, Indoor pool, Free WiFi

0.9 km

4.3

La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo

Free breakfast, Pet-friendly, Fitness center

0.9 km

4.2

Holiday Inn Express & Suites Orem-North Provo

Free breakfast, Indoor pool, Fitness center

1.0 km

4.4

TownePlace Suites by Marriott Provo Orem

Free breakfast, Kitchenette, Pet-friendly

1.0 km

4.1

Comfort Inn & Suites Orem - Provo

Free breakfast, Indoor pool, Fitness center

1.0 km

4.3

Courtyard by Marriott Orem University Place

Indoor pool, Fitness center, On-site restaurant

Florists and Gift Shops

0.5 km

4.7

Orem Floral & Gift

Fresh flowers, plants, gift baskets, wedding flowers

0.7 km

4.9

Bloom and Bramble LLC

Custom floral designs, wedding flowers, sympathy arrangements

0.8 km

4.6

Painted Tree Boutiques

Home decor, fashion, gifts

0.9 km

4.8

Heirloom Art & Co.

Unique gifts, home decor, local art

1.0 km

4.5

The Flower Patch

Fresh flowers, plants, event decorations

1.0 km

4.3

Especially For You Gift Shop

Gifts, cards, balloons, stuffed animals

Food and Restaurant

0.5 km

4.4

Burger King

Fast food, Burgers

0.6 km

4.5

Panda Express

Chinese, Fast food

0.7 km

4.7

Cafe Zupas

Soups, Salads, Sandwiches

0.8 km

4.5

McDonald´s

Fast food, Burgers

0.9 km

4.7

Jimmy John´s

Sandwiches, Fast food

1.0 km

4.3

Rancherito´s Mexican Food

Mexican, Fast food

Pharmacies

0.3 km

3.8

CVS Pharmacy

Prescription refills, vaccinations, health screenings

0.5 km

4.1

Smith´s Pharmacy

Prescription refills, immunizations, health screenings

0.7 km

4.7

Orem Family Pharmacy

Prescription medications, compounding, medical supplies

0.8 km

3.9

Walgreens

Prescription refills, vaccinations, health screenings

0 km

4.2

Orem Community Hospital Pharmacy

Inpatient pharmacy services, medication management

0.9 km

Ridley´s Family Markets Pharmacy

Prescription refills, immunizations, health screenings

Taxi and Transportation

0.8 km

4.5

City Taxi

Taxi service, Airport transfers

0.9 km

4.2

American Taxi Service

Taxi service

0.7 km

4.7

Champion Taxi

Taxi service, Airport transfers

0.9 km

Yellow Cab

Taxi service

0.8 km

4.3

Affordable Cab

Taxi service, Airport transfers

0.9 km

4.1

AAA Taxi Cab

Taxi service

ATMs and Banks

0.5 km

3.8

Wells Fargo Bank

ATM, Full-service banking

0.6 km

4.2

America First Credit Union

ATM, Full-service banking

0.7 km

4.5

Mountain America Credit Union

ATM, Full-service banking

0.8 km

3.9

Chase Bank

ATM, Full-service banking

0.9 km

3.5

U.S. Bank ATM

ATM

1.0 km

Zions Bank

ATM, Full-service banking

Parking Lots

0 km

Orem Community Hospital Parking

Hospital parking, Accessible spaces

0.3 km

Geneva Park Parking

Park parking, Restrooms, Pavilions

1 km

Timpanogos Regional Hospital Parking

Hospital parking, 24/7 access

Shopping Malls

0.8 km

4.4

University Place

Over 150 shops including H&M, Vans, Lululemon, Gap, and Pandora

0.9 km

4.3

The Shops at Riverwoods

Outdoor shopping center with boutiques, restaurants, and entertainment

0.7 km

Orem City Center

Local shops, services, and government offices

Stationery and Copying Services

0.9 km

4.8

Minuteman Press

Printing, copying, signs, banners, promotional products

0.7 km

4.7

AlphaGraphics

Printing, copying, marketing materials, signs

0.8 km

4.5

The UPS Store

Printing, copying, binding, laminating, custom calendars

Car Rental

0.8 km

4.1

Budget Car Rental

Compact, SUV, Luxury vehicles

0.9 km

4.3

Enterprise Rent-A-Car

Economy, Fullsize, Minivans, SUVs

1.0 km

4.5

Orem Toyota Rent a Car

Latest model Toyota vehicles

Patient Experiences

✅ Summary of Positive Reviews

Orem Community Hospital receives praise for its supportive and kind staff, particularly during labor and delivery. Reviewers commend the peaceful and clean atmosphere of the hospital. Patients express gratitude for the personalized care and attention from nurses like Carli, who provided comfort, support, and humor during a stressful time. The hospital is described as a wonderful place for both natural births and emergency C-sections, with medical staff listening to patient wishes and providing necessary care.

❌ Summary of Negative Reviews

Some reviews of Orem Community Hospital describe experiences of inadequate medical care and unhelpful staff during childbirth. Patients report feeling a lack of compassion and encountering avoidable complications, leading to traumatic experiences. There are claims of neglect and dangerous situations that have caused severe distress, advising others to avoid the hospital to mitigate the risk of negative birthing experiences.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Friday: 8:00 AM - 6:00 PM, Saturday: 8:00 AM - 12:00 PM

Laboratory Services

Monday - Friday: 8:00 AM - 6:00 PM, Saturday: 8:00 AM - 12:00 PM

Department Phones

Department	Phone
Emergency	(801) 714-3326
Lab	(801) 714-3219
Main Hospital	(801) 224-4080

Language and Translation Services

English

Orem Community Hospital

NPI Number : 1801903240

331 N 400 W, Orem, UT 84057

+1 (801) 714-3320

intermountainhealthcare.org

Departments

Obstetrics

Same Day Surgery

Radiology

Cardiovascular Services

Laboratory

Rehabilitation

Emergency Services

Pediatric Care

Neurology

Dietary Care

Pharmacy

Respiratory Care

Speech Pathology

Social Care

Appointment Information

Visiting Hours

Important Doctors

Rebecca Baarda

Carol Bell

Caley Christensen

Lori Galvaz

James McClatchy

Melissa Peel

Sarah Ashby

Peter G. Drewes

Zachary Allred

Jawad Almajed

Monica Alvarez Hinckley

Kwabena Ampofo

Matthew Anderson

Nathan Anderson

Orem Community Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Orem Community Hospital Nearest Places

Hotels

Hampton Inn & Suites Orem

La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo

Holiday Inn Express & Suites Orem-North Provo

TownePlace Suites by Marriott Provo Orem

Comfort Inn & Suites Orem - Provo

Courtyard by Marriott Orem University Place

Florists and Gift Shops

Orem Floral & Gift

Bloom and Bramble LLC

Painted Tree Boutiques

Heirloom Art & Co.

The Flower Patch

Especially For You Gift Shop

Food and Restaurant

Burger King

Panda Express

Cafe Zupas

McDonald´s

Jimmy John´s

Rancherito´s Mexican Food

Pharmacies