Our Lady of the Lake Regional Medical Center

Department	Name	Title	Areas of Expertise	Key Responsibilities
Executive Leadership	E.J. Kuiper	President and Chief Executive Officer	Healthcare administration, strategic leadership	Oversees overall hospital operations, strategy, vision, and system leadership
Finance	Mike Gleason	Executive Vice President, Chief Financial Officer	Financial operations, budgeting, hospital finance management	Directs financial planning and performance, stewardship of hospital resources
Legal/Compliance	Tara Haney	Executive Vice President, Chief Legal Officer	Legal counsel, healthcare compliance, risk management	Manages legal affairs, compliance, and regulatory oversight
Clinical Operations	Catherine O’Neal, MD	Chief Medical Officer	Clinical medicine, patient safety, quality improvement	Leads clinical operations, physician engagement, quality and safety initiatives
Medical Staff Leadership	Mary Raven, MD	Chief of Staff, Medical Director of Palliative Care	Internal medicine, palliative care, clinical leadership	Guides medical staff, leads Medical Executive Committee, focuses on patient care quality

Department	Service/Procedure	Average Fee (USD)	Cost Variations	Financial Assistance/Insurance Options
Cardiology	Echocardiogram	1,200 - 2,500	Based on imaging type (standard vs. 3D) and specialist involvement	Insurance coverage, financial assistance programs
Cardiology	Cardiac Catheterization	10,000 - 18,000	Depends on catheter type and complexity of the procedure	Insurance coverage, financial assistance available
Oncology	Chemotherapy Session	1,500 - 4,000	Cost varies based on type and dosage of drugs administered	Insurance coverage, charity care options
Oncology	Radiation Therapy	8,000 - 15,000	Variable based on session count and equipment technology	Sliding scale payment, insurance coverage
Neurology	EEG (Electroencephalogram)	700 - 1,200	Cost depends on test duration and complexity	Insurance accepted, financial aid available
Neurology	Brain MRI	2,500 - 6,000	Based on MRI type (with/without contrast)	Insurance coverage, payment plans
Orthopedics	Knee Replacement	30,000 - 50,000	Cost depends on prosthetic type and hospital stay length	Insurance coverage, bundled payment options
Orthopedics	Fracture Repair Surgery	12,000 - 25,000	Depends on fracture complexity and surgical approach	Insurance accepted, financial aid programs
Outpatient Services	Physical Therapy (per session)	100 - 300	Session duration and therapy type influence costs	Insurance plans, payment options
Outpatient Services	Diagnostic Bloodwork	50 - 500	Varies with test panels ordered	Insurance accepted, discounted self-pay options

Department/Program	Service	Details	Eligibility/Assistance
Financial Assistance Policy (FAP)	Hospital Bill Reduction or Forgiveness	Covers emergency and medically necessary services for uninsured and underinsured patients; full write-off for families at or below 275% of the Federal Poverty Level (FPL); catastrophic/discounted care for higher incomes meeting expense criteria	Uninsured at/below 275% FPL: full write-off; above 275% FPL: discount if bills exceed 20% of annual income; underinsured: discounts based on screening; reduced prescription pricing for eligible
Charity Care (via Dollar For Advocacy)	Application & Advocacy	Assistance with applying for hospital charity/financial aid, bill negotiation or forgiveness	Household generally under 204% FPL for free care, under 322% FPL for discounted care; application help available for all patients
Palliative Care	Long-Term Serious Illness Support	Specialized care teams provide symptom management, coordination of care, emotional and spiritual support	Covered under FAP if medically necessary; additional sliding scale or charity options may be available
Social Support Services	Case Management, Social Work	Support with discharge planning, referrals to community resources, connections to in-home care and day care services, assistance navigating public benefits	Available to all patients, including low-income and those requiring long-term care
In-Home Care Services	Skilled Nursing, Rehabilitation, Hospice	Coordination of in-home health care delivery post-discharge, referral to partnering providers as appropriate	May be covered under FAP or referred to community agencies with income-based support
Day Care Centers / Adult Day Programs	Daytime Supervision, Socialization, Health Monitoring	Referrals to local day care centers or adult day health programs for long-term adult care needs	Social workers assist with applications and finding subsidized or sliding-scale options

Payment Plan Option	Description	Details	Department A-Z
AccessOne Payment Plans	No-interest and flexible low-interest payment plans	- Tailored to individual health and financial situation - Not a traditional credit card - Flexible installment options and payment schedules	Financial Assistance
Installment Payment Agreements	Set up manageable monthly payments	- Can be arranged for uninsured or underinsured patients - Payment arrangements by contacting Patient Accounts - Customizable plan terms	Billing
Interest-Free Payment Options	0% interest plans available	- No interest charges on approved payment arrangements - Subject to eligibility and plan terms	Billing, Financial Assistance
Flexible Payment Structures	Plans adapted to patient needs	- Allows payments based on ability to pay - Designed for high-cost procedures or large balances	Financial Assistance
Online Payment System	View and pay bills online	- Convenient 24/7 access - Option to pay in full or partial, as permitted by arrangement	Billing
Insurance Billing Grace Period	Third-party insurance allowed 60 days to pay claims	- After 60 days, patient billed directly for outstanding amount	Insurance, Billing

Department/Service	Description
Financial Counseling	Financial counselors are available to assist patients with understanding treatment costs, applying for financial aid, and reviewing payment plan options before care begins.
Billing & Insurance Support	Representatives are accessible via phone to provide guidance on bills, insurance coverage, and cost estimates prior to treatment.
Financial Assistance Specialists	Assist insured and uninsured patients in identifying and applying for Medicaid, Social Security, Health Insurance Marketplace plans, and hospital-based community financial aid programs.
Cost Transparency Tool	Online tool to review prices for services, obtain estimates, and understand financial obligations before care starts.
Payment Plans & Discounts	Options for discounts and payment plans are available based on family income and size; application required to determine eligibility.
Emergency Services	Emergency care is provided regardless of ability to pay or financial status.

Accommodation	Details
Physical Accessibility	Wheelchair-accessible facilities, ramps, elevators, and parking spaces dedicated to individuals with disabilities.
Assistive Devices	Wheelchairs, mobility aids, and other medical devices available for use upon request.
Communication Aids	Interpreters for different languages, including American Sign Language (ASL), and written communication solutions for hearing or speech-impaired patients.
Priority Services	Special assistance for navigation through the hospital, expedited services for those with disabilities, and care coordinators for individuals needing additional support.
Staff Training	Regular training programs on diversity, inclusion, and equitable care delivery, including education on accommodating patients with disabilities.

Department	Digital Health Service	Description	Supports Patient Care	Enhances Accessibility	Continuous Monitoring/Follow-up
Cardiology	Remote Monitoring Tools	Devices connect to EHR for continuous cardiac monitoring and remote data sharing.	Enables real-time response to cardiac events.	Remote access to care and monitoring from home.	Continuous data collection for follow-up and intervention.
Emergency Medicine	IntelliSep Sepsis Detection	AI-enabled diagnostic tool for early sepsis detection deployed in the emergency department.	Allows earlier interventions and improved outcomes for septic patients.	Accessible through ED and extended to regional affiliates.	Facilitates tracking and follow-up on high-risk patients.
Infusion Therapy	Connected Infusion Devices	Integration of infusion pumps with bar-code systems and EHR to ensure accurate dosing.	Reduces errors, ensures correct medication delivery.	Bedside verification with bar-code scanning.	Automatic data logging for later review.
General Medicine	Patient Portal	Secure online platform for patients to view health records, test results, and communicate with providers.	Empowers patients to manage their care, schedule appointments.	24/7 online access from any device.	Enables ongoing communication and care coordination.
Primary & Specialty Care	Telemedicine & Online Consultations	Virtual visits with providers for initial consults, follow-ups, and care management.	Reduces need for in-person visits, supports chronic disease management.	Accessible from home or mobile devices.	Facilitates regular check-ins and timely adjustments of care plans.
Pharmacy	E-Prescribing	Electronic prescription submission directly to pharmacies via integrated systems.	Ensures accuracy and reduces prescription delays.	Prescriptions sent remotely, increasing convenience.	Prescribing activity can be monitored and adjusted as needed.
Nursing	Point-of-Care Barcod Scanning	Handheld device scanning for medication and patient ID at bedside, linked to EHR.	Enhances medication safety and compliance.	Portable, used across departments.	Creates a digital log of all medication administration for follow-up.

Department	Programs & Opportunities	Rotations/Classes	Seminars/Practical Training
Pediatrics	Third-year pediatric clerkships (Tulane, LSU); Fourth-year acting internships; Elective rotations	Teaching from residents/staff; Clinical skills; Critical thinking skill development	Direct patient care; Resident-led instruction
Emergency Medicine	Residency Program (LSU Baton Rouge-based) and student rotations	Clinical rotations with LSU faculty	Bedside clinical training
Internal Medicine	Residency Program (LSU Baton Rouge-based) and student rotations	Core clerkships; Elective rotations	Patient rounds; Clinical teaching
Obstetrics & Gynecology	Residency Program (LSU Baton Rouge-based) and student rotations	OB/GYN clerkships; Elective opportunities	Clinical simulations; On-service training
Psychiatry	Residency Program (LSU Baton Rouge-based) and student rotations	Psychiatry clerkships; Consultation-liaison rotations	Patient assessment; Case seminars
High School Programs	A-HEC of a Summer (accredited elective)	Department shadowing; Workshops; Elective credit	CPR certification; Vital sign practice; Field trips; Interactive learning

Department	Collaborative Research Projects	Impact on Healthcare Professionals´ Advancement
Cardiovascular	Collaboration with LSU to develop cardiovascular disease care through the "Collaboration in Action" program, funded by $1.2 million in research investment.	Opportunities for healthcare professionals to engage in advanced cardiovascular research and clinical trials, enhancing expertise in innovative care methods.
Critical Care	Development of the IntelliSep sepsis diagnostic tool, providing early detection within 10 minutes.	Enhanced diagnostic abilities and emergency response proficiency among professionals, reducing mortality rates from sepsis.
Oncology	Access to clinical trials for cancer patients, including advanced therapies and comprehensive care options.	Provision of cutting-edge cancer treatments and multidisciplinary team training for holistic patient management.
Emergency Medicine	Participation in the Quality Scholars Project, focusing on quality improvement initiatives.	Residents and professionals gain research experience by identifying and implementing healthcare quality enhancements.
Pediatrics	Partnership with St. Jude Children´s Research Hospital to provide hematology/oncology services and engage in pediatric clinical trials.	Advanced training in pediatric specialty care, including oncology and trauma, for both physicians and medical staff.
Neuroscience	Research in trauma and neuroscience under the LSU-OLOL partnership program.	Improved knowledge and practice standards for treating neurological trauma, benefiting patients and enhancing professional skills.
Sports Medicine	Research on long-term athlete health and social determinants of health affecting performance.	Contribution to athletic care strategies and growth in sports medicine expertise.
Respiratory Care	Collaborations targeting chronic respiratory disease through clinical research initiatives.	Development of skills in managing chronic respiratory conditions and implementation of preventive strategies.

Department	Affiliated Organizations	Professional Development Programs
Cardiology	Franciscan Missionaries of Our Lady Health System (FMOLHS)	Access to FMOLHS leadership training and multidisciplinary team collaborations.
Graduate Medical Education	Accredited by ACGME	Pursuing Excellence Pathway Innovator Initiative for enhanced learning in patient safety and healthcare quality.
Neuroscience	LSU Health Sciences Center	Training programs in neurological procedures, appointments, and ICU practices.
Pediatrics	St. Jude Children´s Research Hospital, Children´s Hospital New Orleans	Access to pediatric subspecialist training and collaborative research programs.
Research	Academic partnerships with LSU, Tulane University	Clinical trials, innovative research projects, and integrative academic learning.
Trauma and Emergency	Level I Trauma and Stroke Center of Excellence	Rotational trauma training and simulation-based skill development.
Nursing	Baton Rouge Community College	Certified Nursing Assistant (CNA) Sponsorship Program for tuition coverage and clinical training.
Pharmacy	American College of Clinical Pharmacy (ACCP)	PGY2 Critical Care Pharmacy Residency with ICU integration and comprehensive clinical projects.
Oncology	ICANL Accreditation	Training in advanced chemotherapy procedures and clinical trial participation.

Department	Certification or Accreditation	Accreditation Body
Cardiology	Comprehensive Stroke Center	The Joint Commission
Trauma	Level I Trauma Center	American College of Surgeons
Oncology	Peripheral Blood Stem Cell Transplantation Program	National Cancer Institute
Neuroscience	Advanced Stroke Care	The Joint Commission
Pediatrics	Pediatric Residency Program	Accreditation Council for Graduate Medical Education
Nuclear Medicine	Accreditation in Nuclear Medicine	Intersocietal Commission for the Accreditation of Nuclear Medicine Laboratories (ICANL)

Department	Program/Opportunity	Audience	Description
Administrative	Administrative Internship	Undergraduate/Graduate Students	Internship actively integrates and applies healthcare principles to develop broad knowledge of organizational functions.
Allied Health	Physical Therapy Assistant Rotation	PTA Students	Clinical rotations as part of PTA programs, including inpatient rehabilitation experience.
General	Internship Program	Medical, Nursing, Allied Health Students	Generalized internship and shadowing opportunities for students seeking clinical and non-clinical experience.
Psychology	Psychology Doctoral Internship	Psychology Doctoral Students	APPIC-member psychology internship focused on cognitive behavioral therapy and psychotherapy within medical settings.

Award	Department	Description	Date
Get With the Guidelines®-Stroke Gold Plus Quality Achievement Award with Target: StrokeSM Honor Roll Elite	Stroke Care	Recognition for ensuring stroke patients receive the most appropriate treatment based on up-to-date, evidence-based guidelines.	2020
Get With The Guidelines®-Heart Failure Gold Plus Quality Achievement Award	Heart Failure	Acknowledges commitment to proper heart failure treatment based on current scientific evidence.	2020
Target: Diabetes Type 2 Honor Roll	Diabetes Care	Awarded for achieving 90% compliance in diabetes cardiovascular care measures over 12 months.	2020
HeartCARE Center National Distinction of Excellence	Cardiology	Highest recognition from the American College of Cardiology for exceptional cardiovascular care delivery.	2020
Certified Primary Stroke Center of Excellence	Stroke Care	Recognized by Joint Commission for rapid diagnosis and treatment of stroke patients.	2020
Excellence in Early Detection Award	Cancer Care	Awarded by Eon Center of Excellence for innovative AI partnership in lung cancer detection.	2024
Sustainer Leader Award	Performance Improvement	Recognizes exceptional service in implementing the Johns Hopkins AMP Program at the medical center.	2024
St. Clare Mission Legacy Award	Regulatory Services	Award for a lifelong commitment to healthcare excellence and leadership.	2024

Department	Specialty	Program Name
Emergency Medicine	Emergency Medicine	LSU Emergency Medicine Residency
General Surgery	General Surgery	LSU Surgery Residency
Internal Medicine	Internal Medicine	LSU Internal Medicine Residency
Pediatrics	General Pediatrics	Our Lady of the Lake Pediatric Residency
Psychiatry	Adult Psychiatry	LSU Psychiatry Residency
Psychiatry	Child & Adolescent Psychiatry	Established Child Psychiatrist Practice
Otolaryngology	Ear, Nose, and Throat (ENT)	LSU ENT Residency
Cardiology	Cardiology	Heart and Vascular Specialty Care
Neurology	Neurology	General Neurology Team
Endocrinology	Endocrinology	Endocrinology Opportunity
Rheumatology	Rheumatology	Outpatient Rheumatology Specialization
Pharmacy	Critical Care Pharmacy	PGY2 Critical Care Pharmacy Residency

Department	Residency/Specialty Training Program
Cardiology	Internal Medicine Residency with Cardiology rotation
Critical Care	PGY2 Critical Care Pharmacy Residency
Dermatology	Dermatology rotation for LSU SOM residents
Emergency Medicine	Emergency Medicine Residency
ENT	ENT rotation for LSU SOM residents
Pediatrics	Pediatric Residency Program
Psychiatry	Psychiatry Residency
Robotic/Minimally Invasive Surgery	Robotic/Minimally Invasive Surgery rotation
Surgery	General Surgery Residency
Trauma Surgery	Trauma Surgery rotation

markdown | Service/Support Option | Description | Contact/Access | |--------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------| | Financial Assistance Program (FAP) | Covers emergency and medically necessary services for uninsured or underinsured patients. Assistance is based on income, family size, and financial situation. Applications required. | Apply online, by mail, or in person at the Admissions Department. Contact (225) 765-7921 or visit in-person. | | Payment Plans | Payment plans are available for patients to manage medical expenses. | Contact Patient Financial Services at (225) 765-6565. | | Emergency Care Guarantee | Emergency services are not delayed or withheld based on ability to pay. | Emergency Room open 24/7 at 5000 Hennessy Blvd, Baton Rouge, LA 70808. | | Discounted Services | Discounts based on family income and size are offered to uninsured and underinsured patients. Sliding scale discounts apply, with potential for full write-offs of hospital charges under specific income thresholds. | Contact Patient Financial Services or Admissions Department for eligibility details. | | Guidance for Alternative Insurance | Financial counselors assist patients in applying for government programs (e.g., Medicaid) and exploring Health Insurance Marketplace options. | Contact a Financial Counselor at (225) 765-7921 for assistance and application support. | | The Faith Fund | Offers financial assistance (loans and grants) to hospital team members for immediate needs such as repairs or unexpected expenses. | Support mainly for hospital staff. | | Free Assistance for Applications | Confidential help in applying for financial assistance programs, including Medicaid or hospital-specific aid, provided at no cost. | Visit Admissions or contact (225) 765-7921 Monday–Friday, 8 a.m.–4:30 p.m. |

Department	Research Institutions/Labs	Collaborations	Affiliated Universities/Research Centers
Cardiology	Pennington Biomedical Research Center	Long-term health of athletes, cardiovascular disease studies	Louisiana State University (LSU)
Cancer	St. Jude Children´s Research Hospital, LSU Health Sciences Center	Pediatric cancer care and clinical trials	Louisiana State University (LSU), St. Jude Children´s Research Hospital
Emergency Medicine	Our Lady of the Lake Health Quality and Research Team	Development of IntelliSep diagnostic test for sepsis	Louisiana State University (LSU)
Neuroscience	Franciscan Missionaries of Our Lady University	Trauma and neuroscience innovation	Franciscan Missionaries of Our Lady University, Louisiana State University (LSU)
Respiratory Disease	Our Lady of the Lake Health Research Team	Chronic respiratory disease research	Louisiana State University (LSU)
Sports Medicine	Pennington Biomedical Research Center	Health risks in collegiate athletics	Louisiana State University (LSU)
Nursing	Southern University College of Nursing and Allied Health	Workforce development, health outreach programs	Southern University and A&M College

Department	Mentorship and Advisory Programs
Clinical Trainee Mentorship	Structured programs offer guidance on facility policies, clinical skills development, professionalism, and ethical guidance. Fostered through interdisciplinary collaboration and feedback to promote confidence and professional independence.
Graduate Medical Education	Organized mentorship avails clear goals, career planning, and emotional support. Primary teaching site collaborates with faculty for optimal trainee integration and professional progression.
Nursing Mentorship	Nursing mentorship includes structured programs tailored to help new graduates integrate into clinical roles, reduce stress, and improve job satisfaction. Tailored programs facilitate skill-building and sense of belonging.
Cross-Training Programs	Cross-departmental mentoring to enhance adaptability, skill development, and operational stability. Focus on career growth through interdisciplinary exposure and team cohesion.
Leadership Mentoring Network	Cohort-based mentor-mentee relationships focused on leadership, executive presence, and long-term career development. Matching aligns with career objectives and includes ongoing support.
Resident and Fellow Support	Mosaic mentorship model allows trainees access to multiple mentors, addressing diverse needs such as research guidance, clinical practice, and specialized advice.
New Staff Onboarding	Mentorship integrated with orientation to familiarize staff with hospital policies and operations while providing a supportive environment for new hires.
Mentorship for Underrepresented Groups	Special focus on mentorship for promoting inclusivity and addressing specific needs of underrepresented groups, including gender-specific and socio-economically diverse mentoring.