| Department | Name | Title | Area of Expertise/Responsibility |
|-----------------------------|-------------------------|-------------------------------------------------------------|-------------------------------------------------------------------------------|
| Administration | Mark Marsh | President & Chief Executive Officer | Leadership, hospital operations, strategic direction |
| Administration | Mia Suter | Executive VP / Chief Administrative Officer | Administration, organizational development |
| Administration/Finance | Russ Ranallo | Executive VP / Chief Financial Officer | Financial oversight, operational finance |
| Medical Affairs | Francis DuFrayne, MD | Executive VP / Chief Medical Officer | Clinical leadership, quality of care, patient safety |
| Legal | Ward Begley | Executive VP / Chief Legal Officer | Legal affairs, compliance |
| Business Development | Philip Smith | Chief Business Development Officer | Strategic development, growth initiatives |
| Regional Hospital Operations| Beth Steele | Chief Operating Officer & Chief Nursing Officer | Systemwide operations, nursing services, quality and patient experience |
| Medical Group Operations | Mack Howell | Chief Operating Officer / Owensboro Health Medical Group | Medical group operations, multi-location coordination |
| Quality & Patient Safety | Bill Bryant, MD | VP / Chief Quality & Patient Safety Officer | Patient safety, quality improvement |
| Analytics | Gary Clark | VP / Analytics | Data analytics, performance measurement |
| Accounting | Ruby Jacildo | VP / Accounting & Controller | Financial reporting, accounting operations |
| Regional Hospital Operations| Chris Sale | VP / Operations Owensboro Health Regional Hospital | Day-to-day hospital operations, support services |
| Patient Care Services | Joni Sims | VP / Patient Care Services & Chief Nursing Officer, OHRH | Nursing leadership, patient care, quality initiatives |
| Population Health | James Tidwell, MD | VP / Population Health | Community health, population health strategies |
| Medical Center Operations | Ashley Herrington | CEO / Owensboro Health Twin Lakes Medical Center | Hospital management, site leadership |
| Community Hospital Operations| Ed Heath | CEO / Owensboro Health Muhlenberg Community Hospital | Community hospital management, integration |
| Legal | Ramona Hieneman, JD | VP / Associate General Counsel | Legal support, risk management |
| Commonwealth West Workforce | Bart Darrell | VP / Commonwealth West Healthcare Workforce Innovation Center| Workforce development, innovation |
| Twin Lakes Operations | Deneace Clemons | VP / Operations Owensboro Health Twin Lakes Medical Center | Operations at Twin Lakes, process improvement |
| Muhlenberg Hospital Nursing | Kathleen Myer | VP / Patient Care Services & Chief Nursing Officer, Muhlenberg| Nursing leadership at Muhlenberg, patient care quality |
| Twin Lakes Hospital Nursing | Cathy Stewart | VP / Patient Care Services & Chief Nursing Officer, Twin Lakes| Nursing leadership at Twin Lakes, patient care quality |
Board of Directors
| Department | Name | Title | Area of Expertise/Responsibility |
|------------|----------------------|-----------|-------------------------------------------|
| Governance | Gavin Roberts | Chair | Governance, strategic oversight |
| Governance | Dave Roberts | Vice-Chair| Governance, community relations |
| Governance | Susanne Harris | Secretary | Governance, board documentation |
| Governance | Candance Castlen Brake| Director | Community engagement |
| Governance | Laura Chapman | Director | Community relations |
| Governance | Chris Gaddis | Director | Administration |
| Governance | Lanie Gardener | Director | Community affairs |
| Governance | Dr. Dhiren Haria | Director | Medical practice |
| Governance | Nick Hetman | Director | Board oversight |
| Governance | Tom Lilly | Director | Community relations |
| Governance | Anthony McBride, MD | Director | Physician leadership |
| Governance | Tish Correa Osborne | Director | Nonprofit/Community |
| Governance | Phil Riney | Director | Finance/Community |
| Governance | Michael Scherm, MD | Director | Physician leadership |
| Department |
Consultation Fee Range |
Common Procedures & Estimated Charges |
Cost Variations |
Financial Assistance / Payment Options |
| Cardiology |
$150 - $350 |
Echocardiogram: $850 - $2,200
Cardiac Stress Test: $600 - $1,800
Angioplasty: $12,000 - $34,000
|
Varies by test complexity, with higher charges for invasive procedures and specialist interpretation.
Charges for interventional procedures exclude cardiologist and anesthesiologist, billed separately.
|
Financial assistance for eligible patients
Insurance claims filed
Flexible payment schedules
|
| Neurology |
$175 - $375 |
EEG: $900 - $2,100
MRI Brain: $2,200 - $4,600
Neurological Evaluation: $450 - $1,100
|
Cost increases with advanced imaging and specialist review.
Physician and radiologist fees billed separately.
|
Cost estimate tool available
Payment plans
Insurance and Medicaid accepted
|
| Oncology |
$200 - $400 |
Chemotherapy Infusion (per session): $1,200 - $2,800
Radiation Therapy (course): $8,500 - $24,000
Oncology Consultation: $500 - $950
|
Higher costs for multi-drug or advanced therapies.
Extended treatment protocols increase total expense.
|
Financial aid screening
Coordination with insurance
Flexible billing options
|
| Orthopedics |
$160 - $320 |
Knee Arthroscopy: $5,900 - $11,500
Joint Replacement: $28,000 - $54,000
Fracture Repair: $6,800 - $16,000
|
Charges rise with surgical complexity, specialist involvement, and post-op care.
Anesthesia and surgical assistant fees billed separately from base procedure.
|
Payment assistance available
Flexible schedules
Insurance claim filing
|
| Outpatient Services |
$90 - $245 |
X-ray: $90 - $450
Ultrasound: $250 - $980
Physical Therapy (per session): $120 - $390
|
Imaging interpretation billed separately by radiologists.
Multiple sessions may be required for therapies.
|
Access to cost estimator
Payment plans
Self-pay and insurance options
|
| Department / Program | Description | Eligibility/Contact |
|------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------|
| Financial Assistance Program | Free or discounted care for emergency and medically necessary services. Up to 100% coverage for incomes =300% FPL; 80% minimum for =400% FPL. Uninsured get discounts. | Application required; 270-685-7500; financialassistance@owensborohealth.org |
| Financial Counseling | Personalized guidance for meeting eligibility and applying for financial help. Free application assistance, available in English and Spanish. | Business Office: 2511 Frederica St., M–F, 8 am – 4:30 pm |
| Medicaid/Social Security Disability Help | Assistance applying for state/federal programs as part of financial assistance eligibility review. | Contact Patient Financial Advocate |
| Prompt-Pay Discount | 10% discount for quick payment. | Available to all patients |
| In-Home Health Services (Home Care) | Skilled nursing, therapy (PT, OT, speech), wound care, vital sign monitoring, IV therapy, medical social work, behavioral health, fall prevention, chronic disease education. | Daviess/Ohio/McLean/Hancock/Henderson: 270-688-2182; Muhlenberg: 270-754-9340 |
| Transitional Care Center | Short-term, skilled nursing for patients transitioning from hospital to home or other facilities. | Ask through Home Care/Regional Hospital |
| Regional Rehabilitation Center | Inpatient rehabilitation for intensive therapy after illness, injury, or surgery. | Referral required, inquire with care team |
| Palliative Care | Supportive care for patients with serious illness, focusing on symptom management and quality of life. | Ask hospital staff or care coordinator |
| Support Groups | Free support groups: cancer, stroke, Huntington’s, Parkinson’s, surgical weight loss, breastfeeding, new parents, pulmonary, and more. Virtual and in-person options. | Schedules online or call 270-417-5338 (varies by group) |
| Medical Social Work | Social workers provide care coordination, social support resources, referrals, and counseling as part of home care or during inpatient stay. | Included in Home Health or by referral in hospital |
| Free Childcare during Support Groups | Complimentary in-hospital childcare available for participants in select groups (e.g., new parents). | Call 270-688-4775 to reserve space |
| Payment Plan Type | Installment Options | Interest-Free Plans | Flexible Payment Structures | Additional Details |
|------------------------------------|---------------------------------------------------|-------------------------------|-----------------------------------------------|------------------------------------------------|
| In-House Payment Plans | Monthly installments; plan length case-by-case | Yes, typically interest-free | Duration and monthly amount customizable | Approval may be case-specific |
| Third-Party Payment Plans | Varies by provider; some offer extended terms | Yes, some options available | Some require upfront payment or soft credit | May become available after in-house plans |
| Prompt Pay Discount | N/A | N/A | 10% discount if paid in full within 30 days | Applies to first statement, some exclusions |
| Self-Pay Discount | N/A | N/A | 10% automatic; up to 35% with qualification | Applies to uninsured and some qualified cases |
| Financial Assistance Programs | Amount owed reduced 80–100% for eligible patients | N/A | Based on income, family size, bill amount | Application required, up to 400% FPL |
| Uninsured Payment Arrangement | Payment arrangements through financial counselors | N/A | Expected within 30 days unless arrangement | Further discounts for prompt payment possible |
| Custom Flexible Installments | Equal monthly installments arranged with hospital | Yes | Arranged via financial counselor or advocate | No lump sum required; automatic recurring pay |
| Deferred Payment Option | Pay later then start installments | Sometimes | Option to postpone start of payments | For certain procedures and situations |
| Department / Service |
Financial Counseling Service |
Guidance on Treatment Costs |
Financial Support Options Before Care |
How to Access |
| Patient Financial Services |
Financial counseling available Monday–Friday, 8 a.m.–4:30 p.m. at hospital campus and Business Center; assistance with billing questions, payment arrangements, and financial aid applications |
Cost estimate tool for common services; right to written Good Faith Estimate for uninsured/self-pay; phone and email support for price information; CPT code recommended for accuracy |
Financial Assistance Program (discounts, sliding scale, free/discounted care for eligible patients); help applying for Medicaid/Social Security Disability; automatic prompt-pay/uninsured discounts; eligibility based on income/assets |
Call 270-685-7500 or 270-685-7501; Email: financialassistance@owensborohealth.org; In-person at 2511 Frederica St. Owensboro, KY 42301 |
| Financial Assistance Program |
Staff and Patient Financial Advocate available to answer questions and guide application process |
Information on basis for calculating charges, available discounts, and eligibility requirements explained before care |
Applications and policies available online, by mail, or in person in English/Spanish; covers emergency/medically necessary care for uninsured or those unable to pay |
Website, in-person pickup, or direct mail request via phone/email above |
| Cost Estimates |
Guidance provided by Customer Service and financial advocates on estimating costs for treatments/procedures |
Online estimate tool (insurance information required for accuracy); Good Faith Estimate issued for all non-emergency items/services upon request |
Written estimates and explanation of possible out-of-pocket costs; can dispute bills exceeding estimates by $400 or more |
Online tool or call 270-685-7500; Email: financialassistance@owensborohealth.org |
| Payment Options |
Payment plans, prompt-pay discounts, self-pay guidance, and application help for government aid |
Explanation of co-pays, deductibles, and insurance responsibilities before or at time of service |
Uninsured automatic 10% discount; up to 35% total discount if not qualifying for financial aid; prompt-pay discount for most out-of-pocket amounts |
Discuss during financial counseling or registration |
| Department/Area | Accommodation/Service | Details |
|----------------------------------|----------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------|
| Physical Accessibility | ADA-compliant entrances, patient rooms, bathrooms, and suites | At least one hospitality suite and patient rooms with ADA compliance, larger doorways, accessible bathrooms |
| Assisted Changing Room | Dedicated accessible changing space | Includes adult-sized changing table, caregiver space, sanitary supplies; available near auditorium, main building |
| Patient Rooms | Accessibility features | Larger rooms, open layouts, space for bed transfer, nested bathrooms for easier maneuvering |
| Hospitality Suites | Accessible lodging for caregivers/patients | ADA-compliant suite available, private bathroom, accessible amenities, space for caregivers |
| Assistive Devices | Telecommunication devices, TTY phones | TTY contact available for those with hearing or speech disabilities |
| Communication Aids | Qualified sign language interpreters, written formats, language interpreters | Free upon request; written info in accessible formats and other languages |
| Emergency Department | Enhanced communication systems | ERAdvisor mobile tool for real-time updates, CarePoint system for improved EMS communication |
| Priority Services | Guest services itinerary, risk specialist assistance | Guest Services aids with accessible rooms and extended stays |
| Staff Training | Inclusive care and disability training for staff | Training provided in collaboration with disability advocates and agencies |
| Patient Information | Accessible formats | Written materials provided in large print/other formats upon request |
| Grievance Procedures | Risk Management office support | Risk Specialist assists with filing grievances related to accessibility needs |
| Family/Visitor Accessibility | Accessible waiting areas and common spaces | Comfortable, accessible waiting rooms, lounges, and amenities for families |
| Technology Support | Patient education/entertainment systems | Accessible technology in patient rooms for information, education, and entertainment |
| Inclusive Policies | Nondiscrimination and equal access policy | No exclusion based on disability; services for all regardless of ability |
| Department |
Digital Health Service |
Description |
Support for Care & Accessibility |
Continuous Monitoring & Follow-up |
| Cardiology |
Patient Portal (MyChart) |
Secure online access to personal health records, lab results, appointment scheduling, direct provider messaging |
Improves access to information and care management remotely |
Enables ongoing communication, check-ins, and results review |
| Emergency Medicine |
ERAdvisor Mobile Platform |
Real-time updates for patients during ED visits, wait times, lab & imaging status, secure information sharing with family |
Enhances patient experience, keeps patients and families informed during their stay |
Provides up-to-the-minute visit status for patient and family with no sign-up required |
| Ortho-Neuro |
Virtual Nursing Care Model |
Remote nurses support patients and in-person staff, virtual patient engagement, care coordination via digital platform |
Increases access to nursing support, optimizes staff workload, improves patient responsiveness |
Allows regular virtual check-ins and monitoring in real-time |
| Pulmonology |
Virtual Nursing Care Model |
Digital platform for nursing support and remote patient management |
Facilitates timely care delivery, supports patient needs outside standard nurse rounds |
Continuous patient status review and intervention via remote monitoring |
| Hospital-wide |
Virtual Observation Program |
Remote observation system detects early warning signs and triggers interventions |
Improves patient safety and enables timely response regardless of patient location in hospital |
Continuous live monitoring and automated alerts to clinical staff |
| Hospital-wide |
Telemedicine/Online Consultation |
Virtual visits with providers, video consultations, digital follow-up appointments |
Expands accessibility for patients in remote or at-home settings |
Facilitates ongoing care, medication management, and post-discharge follow-up |
| Department |
Program |
Rotations / Practical Training |
Classes / Seminars |
Additional Details |
| Clinical Laboratory Science |
Medical Laboratory Science Program |
- 12-month clinical year with hands-on training
- First 6 weeks: Intensive lectures (full day)
- Remaining 10.5 months: Mornings in clinical rotations, afternoons in lectures
- Areas: Clinical chemistry, microbiology, hematology, immunohematology, urinalysis, and molecular diagnostics (inferred based on standard curriculum)
|
- Lectures by certified medical technologists and pathologists
- Student handbook and structured curriculum
- Classes cover theory to support practical skills
|
- Runs mid-July to late June
- Monday–Friday, 7 a.m.–3 p.m.
- Two weeks vacation and seven holidays
- Affiliated with regional universities
- Leads to certificate and degree credit as appropriate
|
| Family Medicine |
Family Medicine Residency Program |
- Full spectrum training: outpatient, inpatient, newborn to geriatrics
- Multidisciplinary team care with NCQA PCMH model
- Core rotations in family medicine, internal medicine, pediatrics, obstetrics/gynecology, behavioral health, emergency medicine, sports medicine, and electives (inferred from standard family medicine residency structure)
|
- Curriculum includes classroom studies, seminars, and didactic sessions
- Evidence-based medicine, procedural skills workshops, and simulation sessions (inferred)
|
- Accredited, robust teaching hospital
- Emphasizes compassionate, team-based care
- Outpatient and inpatient experience included
|
| Department |
Project/Trial |
Collaboration/Partner |
Description & Impact |
| Behavioral Health |
Mental Health Focus Team Initiatives |
Internal, Community Partners |
Focus teams address community mental health needs through outreach projects, impacting care strategies and advancing professional expertise in mental health interventions. |
| Clinical Research |
Oncology Clinical Trials |
University of Kentucky Markey Cancer Center, SWOG Cancer Research Network |
Access to national cancer trials; supports development of new treatments and advances healthcare professional skills in cutting-edge cancer therapies and research protocols. |
| Community Health |
Health Investments Research Projects |
Various agencies, schools, senior services |
Projects improve health services for children and seniors, facilitating collaborative practice and research experience for staff in population health management. |
| Endocrinology |
Obesity & Diabetes Focus Team Initiatives |
Internal, Regional partners |
Target obesity-related disease research and intervention projects, advancing both patient care innovation and professional education related to chronic disease management. |
| Pulmonology |
Tobacco Use & Smoking Cessation Projects |
Internal teams |
Research on tobacco use reduction; enhances preventive medicine knowledge and clinical skill development in staff for treating tobacco-related illnesses. |
| Substance Use Recovery |
Substance Abuse Focus Team Research |
Community Coalitions |
Clinical and outreach research into substance use prevention and treatment, fostering advanced clinical training in addiction medicine for healthcare professionals. |
| Social Determinants |
Housing & Health SDOH Projects |
Local agencies, Focus Teams |
Research on housing as a health determinant, innovating care delivery and cultivating interprofessional skills to address social factors in patient outcomes. |
| Technology & Quality Improvement |
Operational Efficiency Research |
Project Management, HGA, Construction Partners |
Applied Lean principles, process mapping, and technology assessments to improve hospital workflows, thereby enhancing clinical work environments and professional development. |
| Department |
Affiliation |
Professional Development Programs |
| Cardiology |
Gill Heart & Vascular Institute Affiliate Network, partnership with UK HealthCare |
- Advanced heart failure clinic with UK cardiologist
- Access to advanced cardiovascular care
- Collaborative educational resources and programs with UK Gill Affiliate Network
- Cardiac imaging interpretation & TAVR imaging consultation
- Multidisciplinary heart and lung rehabilitation program
- Training and continuing education for cardiology specialists
|
| Department |
Certification/Accreditation |
Accreditation Body |
| Medical Laboratory Science |
Medical Laboratory Science Program Certification |
National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) |
| Cardiology |
High Performing Hospital - Heart Failure |
U.S. News & World Report |
| Neurology/Stroke |
High Performing Hospital - Stroke |
U.S. News & World Report |
| Orthopedics |
High Performing Hospital - Hip Replacement |
U.S. News & World Report |
| Orthopedics |
High Performing Hospital - Knee Replacement |
U.S. News & World Report |
| Department |
Program/Opportunity |
Description |
Eligibility |
Timeframe |
| General Hospital Departments |
Volunteen Program |
Summer volunteer experience for teens, supervised exposure to clinical and non-clinical hospital areas |
Teens aged 14-17 |
June–July (annually) |
| Nursing |
Nurse Residency Program |
Structured transition program for new registered nurse graduates |
New RN graduates |
Year-round |
| Nursing |
Nursing Careers Open House |
Networking and career exploration event for nurses and nursing students; meet with recruiters and managers from various departments |
Nurses and nursing students |
Single-day event (e.g., February 22, 2024) |
| Multiple—including Nursing, Medical, Allied Health |
Volunteer Opportunities |
Art Cart, Breckenridge Medical Building, Connections Desk, Gift Shop, Infusion Center, Mailroom Runner, Main Information Desk, Mother Baby Waiting Area, Outpatient Surgery Runner, Pet Therapy |
Volunteers (requirements vary, typically high school age and above) |
Ongoing |
| Department |
Award |
Year |
Organization |
| Administration |
Forbes America´s Best-in-State Employers |
2023 |
Forbes & Statista Inc. |
| Administration |
Best Place to Work (Platinum Award, 6th consecutive year) |
2024 |
Owensboro Living Magazine ("Best Of Owensboro") |
| Administration |
President´s Award (Outstanding Employees) |
2024 |
Owensboro Health |
| Materials Management |
ECRI Healthcare Supply Chain Excellence Award |
2024 |
ECRI |
| Nursing & Rehabilitation (Transitional Care Center) |
"Best in Kentucky" for Nursing and Rehabilitation |
2025 |
Kentucky Association for Healthcare Facilities (KAHF) |
| Nursing & Rehabilitation (Transitional Care Center) |
Top 20 Best Nursing Homes in Kentucky |
2025 |
U.S. News & World Report |
| Department |
Icon |
Residency/Specialty Training |
Description |
| Family Medicine |
|
Family Medicine Residency Program |
Three-year accredited residency program for medical graduates; admits 6 new residents per year with rotations in various specialties and primary care clinical experience. |
| Nursing |
|
Nurse Residency Program |
Structured program for new registered nurse graduates, focused on supporting transition to clinical practice in the first year. |
| Pharmacy |
|
PGY1 Pharmacy Residency |
ASHP-accredited Postgraduate Year One (PGY1) pharmacy residency program, recruiting annually and offering clinical training for pharmacists. |
| Department |
Program |
Duration |
Accreditation |
| Family Medicine |
Family Medicine Residency Program |
3 years |
ACGME |
| Pharmacy |
PGY1 Pharmacy Residency Program |
1 year |
ASHP |
| Nursing |
Nurse Residency Program |
1 year |
- |
| Department / Support Option |
Service for Uninsured Patients |
Contact / Access |
| Financial Assistance Program |
- Assistance for patients with no health insurance or burdensome out-of-pocket responsibilities
- Free Emergency and Medically Necessary Care if household income =300% Federal Poverty Guidelines
- Application required; available online and in print (English/Spanish)
|
Patient Financial Services Office
Application online or pick up at hospital
8:00 am – 4:30 pm, Mon–Fri
|
| Discounted Services |
- Discounted or free services for eligible uninsured patients with demonstrated financial need
|
Submit financial assistance application
Inquire at Patient Financial Services
|
| Emergency Care Guarantee |
- Emergency and medically necessary care will not be denied based on lack of insurance or inability to pay
|
Emergency Department (24/7 access)
|
| Payment Plans |
- Payment plans available for patients unable to pay full charges up-front
|
Contact Patient Financial Services for arrangements
|
| Guidance for Health Insurance Options |
- Staff trained to provide support and guidance regarding alternative health insurance options
|
Patient Financial Services
Request assistance during business hours
|
| Application Assistance (Financial Help) |
- Support with completing applications for financial assistance
- Information available in both English and Spanish
|
Patient Financial Services
Paper applications or email: financialassistance@owensborohealth.org
|
| General Patient Support |
- Information Desk: Patient info, amenities, directions
- Multilingual staff available
|
Main Entrance Desk, 24/7
Phone: 270-417-3118
|
| Department |
Partnered Research Institution / Lab |
Type of Collaboration |
Affiliated University / Research Center |
| Cardiology |
Gill Heart & Vascular Institute Affiliate Network |
Clinical and surgical partnerships in cardiothoracic surgery |
University of Kentucky |
| Clinical Trials |
SWOG Cancer Research Network |
Participation in national clinical trials for cancer and other diseases |
SWOG (originally founded under the National Cancer Institute) |
| Oncology |
Markey Cancer Center Research Network (MCCRN) |
Access and participation in cancer clinical research, epidemiology, prevention, and detection |
University of Kentucky Markey Cancer Center |
| Department |
Mentorship/Advisory Programs |
| Family Medicine |
One-on-one mentorship with seasoned medical leaders for leadership skills development |
| Pharmacy |
Mentorship, wellness support, and teaching certificates as part of the residency program |
| Nursing |
Vicki M. Stogsdill Award recipients commit to one year of employment at Owensboro Health |
| General |
Optum partnership for internships, mentoring, and post-graduate hiring opportunities |