✅ Summary of Positive Reviews
The positive reviews highlight exceptional care and professionalism by the staff, particularly in the ER. Reviewers appreciated the compassion and competence of specific nurses, mentioning flawless procedures and advocacy for patient needs. The efficiency and dedication of the staff, such as staying late to resolve prescription issues, left a strong impression, leading reviewers to recommend the facility and express willingness to return.
❌ Summary of Negative Reviews
Negative reviews focus on long wait times, inadequate communication, and perceived lack of care. Patients expressed frustration over delayed treatment and insufficient follow-ups on test results, describing experiences that left them feeling neglected and dissatisfied with the service. Concerns about costs and resource management also contributed to their disappointment, suggesting a need for improved staffing and patient care protocols.