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Rock Springs Community Health Center

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Rock Springs Community Health Center, located at 2620 Commercial Way, Rock Springs, WY, opened in 2018 as part of the Bear Lake Community Health Center network. While it is a clinic rather than a hospital and does not list bed capacity, it is recognized for accessible family medicine, OB/GYN, behavioral health, dental services, and a pharmacy. No major awards or rankings are publicly noted.

NPI Number : 1629309786

2620 Commercial Way, Rock Springs, WY 82901

+1 (307) 212-7760

www.healthwestinc.org

Get Directions

Departments

Primary Medical Care

Women´s Health

Dental Services

Pharmacy

Behavioral Health Services

Appointment Information

Department	Online Booking	Phone Number	Walk-In	Same-Day
Behavioral Health		(307) 212-5116
Children´s Health		(307) 212-5116
Dental Services		(307) 212-5116
Diabetes Management		(307) 212-5116
Eating Disorders Treatment		(307) 212-5116
Lab Services		(307) 212-5116
Pharmacy		(307) 212-5116
Primary Care		(307) 212-5116
Smoking/Vaping Cessation		(307) 212-5116
Urgent Care/COVID-19 Testing		(307) 212-5116
Women´s Health		(307) 212-5116

Visiting Hours

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Department	Online Visitation Available	Phone Scheduling Available	Walk-in Visits Allowed	Same-day Visits Available	Visiting Hours
Behavioral Health	No	Yes	No	No	Mon–Fri: 8:00–18:00
General Medicine (Primary Care)	No	Yes	No	Yes	Mon–Fri: 8:00–18:00
Dentistry	No	Yes	No	Yes	Mon–Fri: 8:00–18:00
Pharmacy	No	No	Yes	Yes	Mon–Fri: 8:30–17:00
Women´s Health	No	Yes	No	Yes	Mon–Fri: 8:00–18:00

Important Doctors

Rock Springs Community Health Center Information

Management and Leadership Team

Department	Name	Title	Area of Expertise	Role in Hospital Operations
Business Development	Steve Mackley	Business Development Director, Bear Lake Community Health Center	Healthcare Business Development, Community Health Access	Leads initiatives to expand service accessibility, oversees strategic growth for clinics, advocates for affordable care

Support Programs for Patients

Department/Program	Details	Contact/Access Info
Sliding Fee Scale	Medical, dental, pharmacy, OB/GYN, behavioral health services available on a sliding fee for income-eligible patients	Rock Springs Community Health Center
Patient Financial Navigator Program	Assists with Medicaid, Patient Assistance Applications, Social Security Disability, ACA plans, Medicare support, setting up payment plans, and financial counseling	307-352-8202
Home Health Care Services	In-home skilled nursing and support services for long-term care needs	Best Home Health & Hospice, Cowboy Cares Inc., Hospice of Sweetwater County, Rocky Mountain Home Health Care, Uinta Home Health & Hospice (307-789-7712), Symbii (307-885-7583)
Day Care & Respite Centers	Senior and community centers offer day services and support for elderly and disabled adults	Golden Hour Senior Citizens’ Center, Young at Heart Senior Center
Palliative & Hospice Care	Hospice and palliative care services for patients with serious, life-limiting illnesses	Best Home Health & Hospice, Hospice of Sweetwater County, Uinta Home Health & Hospice, Symbii
Social Support & Housing	Subsidized and assisted living, equipment loan programs, independent living support, energy assistance, and legal aid available for low-income, elderly, or disabled individuals	Bicentennial Apartment Village (307-382-5596), Green Rock Village Apartments (307-875-1616), Wyoming Services for Independent Living (307-362-4159), Lending Closet (307-362-6943), Rock Springs Housing Authority, LIEAP
Telehealth	Remote medical and behavioral health visits available for qualifying patients	Rock Springs Community Health Center

Payment Plans

Payment Option	Availability (Yes/No)
Medicare Hospital Outpatient Payment	Yes
Medicare Hospital Inpatient Payment	Yes
Long-Term Care Hospital Payment	Yes
6-Month Payment Plan	Yes
12-Month Payment Plan	Yes
24-Month Payment Plan	Yes
36-Month Payment Plan	Yes
Flexible Payment Plans	Yes

Cost Consulting

Department/Service	Description
Certified Application Counselors	Help evaluate health insurance options and assist with enrollment in Medicare, Wyoming Medicaid, Kid Care CHIP, and Healthcare.gov plans at no cost
Sliding Fee Scale	Available to eligible uninsured patients; adjusts cost of care based on income and family size
Patient Financial Navigators	Work directly with patients to reduce financial stress; help set up payment plans and find cost-saving methods for treatments
Insurance Assistance	Offer assistance with health plans and address areas of concern
Economic Barriers Support	Aid in providing resources such as Medicaid, Patient Assistance Applications, Social Security Disability, and Affordable Care Act Plans
Medicare Information	Offering assistance and information pertaining to Medicare and supplement plans
Payment Options	Various payment options available; contact the healthcare center to discuss

Hospital for patients with disabilities or special needs

Feature	Description
Accessibility Features	Health care provided to all individuals regardless of income or insurance status Sliding scale fee system for affordable care Facility designed to be accessible for patients with disabilities and special needs Staff trained to accommodate various physical and cognitive impairments
Types of Care Offered	Family medicine (primary care) OB/GYN services Behavioral health services Dental care Full-service pharmacy
Available Therapies and Programs	Mental and behavioral health therapy Counseling for individuals, families, and groups Preventative health education programs Support for chronic disease management
Inpatient or Outpatient Services	Outpatient services only No inpatient hospital beds or overnight stays
Insurance and Payment Options	Accepts all insurance types Offers services to uninsured patients Sliding fee scale based on family size and income
Specialized Programs for Disabilities/Special Needs	Care tailored for patients with physical, developmental, and intellectual disabilities Coordination with community resources and support services Accessible entrances, exam rooms, and facilities

Digital Health Services

Department	Digital Health Services
Primary Care	Online appointment scheduling, patient portal access, telehealth visits
Dental	Online appointment requests, digital records management
Behavioral Health	Telepsychiatry, virtual counseling sessions, secure messaging with providers
Pharmacy	Online prescription refills, electronic prescription management, medication reminders
Women’s Health/OB-GYN	Telehealth consultations, secure messaging, digital record access

Collaborations / Educational Programs

Department	Educational Program/Class	Description
Community Medicine	Children’s Special Health Program	Programs and clinics providing support and care education for special health needs of children.
Community Medicine	Diabetes Self-Management Education Support (DSMES)	One-on-one and group classes for diabetes education, including meal planning, exercise, glucose monitoring, stress management, medications, and prevention of complications. American Diabetes Association recognized.
Community Medicine	Immunization Clinics	Training and participation in community immunization and public health clinics, focused on preventive care.
Endocrinology	Diabetes Education	Practical training and patient interaction for diabetes self-care, lifestyle modification, and chronic disease management.
Family Medicine	Long-Term Acute Care Exposure	Clinical rotations or shadowing at specialty-care hospitals focused on patients requiring extended, intense medical treatment.
Family Medicine	Flu Clinics	Hands-on experience in organizing and administering annual influenza vaccination campaigns and patient education.
Internal Medicine	University of Utah Health Visiting Providers	Specialty training opportunities and seminars in cardiology, dermatology, vascular surgery, and maternal fetal medicine in collaboration with visiting providers.
Pediatrics	Child Development Center	Observation and training in developmental assessment and early childhood interventions.

Collaborative Research Projects

Department	Project/Trial Title	Description	Collaborators	Impact on Professionals
Cancer Center	Cancer Clinical Trials Program	Oncology clinical trials for evaluating new cancer therapies, enrolling patients for innovative treatment options.	Sweetwater Regional Cancer Center, Memorial Hospital of Sweetwater County, Huntsman Cancer Institute	Enhances access to latest treatments, provides professional development in advanced oncology care and research participation.
High Risk Pregnancy/Maternal Fetal Medicine	High Risk Pregnancy Research Initiatives	Specialist-led care and research in high risk-pregnancy, including maternal-fetal medicine studies and clinical methods upgrades.	Memorial Hospital of Sweetwater County, University of Utah Health	Improves obstetric care standards, exposes clinicians to advanced research protocols, and fosters interdisciplinary collaboration.
Multispecialty/General Clinical Research	Continuous Quality Improvement & Clinical Methods Trials	Implementation of latest clinical methods, ongoing clinical research, and participation in various clinical trials across specialties.	Memorial Hospital of Sweetwater County, University of Utah Health	Regular adoption of new techniques, continuous education, and professional growth in clinical trial methodology.

Certification and Accreditation Programs

Department	Certification/Accreditation	Accreditation Body
Behavioral Health	None listed	–
Dental Services	None listed	–
OB/GYN	None listed	–
Pharmacy	None listed	–
Primary Care	None listed	–
Telehealth	None listed	–

Hospital Academic Awards and Achievements

Department/Organization	Award	Year
Memorial Hospital of Sweetwater County	Hospital Quality Excellence Award (Mountain-Pacific Quality Health)	2018
Memorial Hospital of Sweetwater County	University of Wyoming Community Partner Award	2023-24

Hospital Specialization and Expertise Opportunit

Department	Specialty/Program	Duration	Affiliation	Notes
Family Medicine	Family Medicine Residency	3 years	University of Washington Family Medicine Residency Network	Accredited for MD and DO; 6 residents/year; total 18 residents
Nurse Practitioner	Family Advanced Registered Nurse Practitioner (ARNP) Residency	1 year	—	Intensive program for NPs in public health/FQHC settings
Dentistry	Dental Residency	1 year	New York University Medical Center (NYUMC)	Emphasis on underserved communities; ~1,500 procedures/year
Pharmacy	Pharmacy Residency	—	—	Training for independent practice with vulnerable populations

Hospital Residency and Assistantship Programs

Department	Program Type	Duration
Family Medicine	Residency	3 years
Advanced Registered Nurse Practitioner (ARNP)	Residency	1 year
Dentistry	Residency	1 year
Pharmacy	Residency	1 year

What are the activities of the hospital for patients without insurance?

Department/Service	Support Option	Details
Medical, Dental, Pharmacy, OB/GYN, Behavioral Health, Telehealth	Sliding Fee Scale	Discounted rates based on household size and annual income
Financial Assistance	Patient Financial Navigator Program	Assistance with payment plans, cost-saving methods, Medicaid, Patient Assistance Applications, Social Security Disability, Affordable Care Act Plans, Medicare/supplement plans, guidance through all available financial resources
Billing	Payment Plans	Custom payment arrangements available to uninsured or underinsured patients for managing bills
Emergency Care	Emergency Care Guarantee	Uninsured patients are eligible for treatment at time of emergency regardless of ability to pay
Hospital Services	Discounted Services	Discounted pricing for a detailed list of services specific to uninsured patients
Insurance Guidance	Alternative Health Insurance Options	Staff helps patients explore and enroll in Medicaid, ACA Plans, Medicare, and other support programs
Community Resources	Referrals and Resource Navigation	Connection to housing, in-home care, equipment loans, and independent living resources for low-income individuals

Hospital Research Collaborations

Department	Partnered Institution / Lab	Affiliated University / Research Center	Collaboration Description
Cardiology	University of Utah Health Visiting Providers	University of Utah Health	University of Utah Health provides visiting cardiology specialists and collaborates for specialty care and clinical support.
Emergency Medicine	Memorial Hospital of Sweetwater County	University of Utah Health	University of Utah Health staffs the Memorial Hospital Emergency Department, offering clinical trials, clinical research, and continuous quality improvement initiatives.
Oncology	Huntsman Cancer Institute	University of Utah Health	Huntsman Cancer Institute works with local providers to deliver cancer care, research, and access to clinical trials in the Rock Springs community.

Mentoring and Consultancy in Hospital Education

Department	Mentorship / Advisory Program	Structured Mentorship for Trainees/Graduates	Details
General Clinical	Structured Clinical Fellowships and Mentorship	Yes	Clinical and professional fellowships with structured mentorship for students, new graduates, and those in training.
Youth Services	One-to-One Youth Mentoring	No formal program for healthcare trainees	Youth between ages 5–16 paired with community volunteers to foster positive development; community-based focus.
Psychology/Behavioral Health	Campus Connections Therapeutic Mentoring	Supervised clinical experience for trainees	Undergraduate students paired with at-risk youth under supervision of licensed faculty; includes integrated therapy and clinical learning.

Rock Springs Community Health Center Nearest Places

Pharmacies

0 m

4.6

Health West Pharmacy - Rock Springs

On-site prescription services, prescription mail delivery, sliding fee discounts, pharmacy app for management and refills

0 m

4.5

Health Mart Pharmacy

Local pharmacy services, prescription refills, personalized care

0 m

4.6

Health West Rock Springs

In-house pharmacy, affordable medications, coordinated care with clinic providers

ATMs and Banks

0.8 km

4.1

Wells Fargo Bank

Lobby services, Drive-up banking

0.6 km

4.3

Commerce Bank of Wyoming

Full-service banking, MoneyPass ATM network

0.9 km

3.8

BMO ATM (Loaf N Jug)

Withdrawals, Balance Inquiries, Transfers, Audio Capability

0.7 km

4.2

WyHy FCU

Shared branch services, ATM access

0.7 km

4.4

Trona Valley Community FCU

Shared branch services, ATM access

0.9 km

U.S. Bank Branch

Full-service banking, ATM

Parking Lots

On-site

River Spring Square Parking Lot

115 Surface Parking Spaces

1.2 mi

Neighbor Monthly Parking

20×10 space, Near I-80, Secured by outdoor surveillance system

On-site

Miracle-Ear Handicap Parking

Handicap parking available

Shopping Malls

0.2 km

White Mountain Mall

Major retail stores such as TJ Maxx, apparel and gifts, dining options, and specialty shops

0.2 km

4.3

TJ Maxx Rock Springs

Discount department store for clothing, shoes, home goods, and accessories

0.5 km

4.7

Wyoming Raised Apparel & Gifts

Local boutique offering Wyoming-themed clothing, gifts, and accessories

Stationery and Copying Services

0.6 km

4.5

The UPS Store

Banner, poster & sign printing, binding, brochures, business cards, copies, custom calendars, folding, laminating, invitations, postcards, letterhead, notepads, presentations, reports, stationery printing, envelopes, notepads, greeting cards

0.6 km

Staples

Business cards, posters, banners, signs, marketing materials, copying, document printing, stationery

1.0 km

4.7

Smyth Printing, Inc

Custom printing, finishing services, booklets, brochures, business cards, business forms, color copies, digital black and white copies, envelopes, banners, graphics, labels, letterhead, oversized copies, posters, wedding invitations

Car Rental

0.3 km

4.4

Enterprise Rent-A-Car

Wide range of cars, SUVs, trucks; spouse/domestic partner is additional driver at no extra charge; after-hours drop-off

0.9 km

4.1

Budget Car Rental

Economy to full-size cars, SUVs, and trucks; Fastbreak Service; after-hours returns allowed

0.9 km

4.2

Avis Car Rental

Economy to premium cars, SUVs; Preferred Service; after-hours returns

Patient Experiences

✅ Summary of Positive Reviews

Reviewers frequently praise the Rock Springs Community Health Center for its professional and caring staff. Many highlight the clean and well-maintained facilities, alongside the prompt and effective service they receive during visits. Patients appreciate the comprehensive care options available and commend the friendly, compassionate approach that makes a significant difference in their healthcare experience. Overall, the center is valued for its reliability and patient-centered care.

❌ Summary of Negative Reviews

Some reviewers express dissatisfaction with the long wait times and difficulty in scheduling appointments at the Rock Springs Community Health Center. There are mentions of inadequate communication and perceived lack of attentiveness from certain staff members, leading to frustration. A few patients reported experiencing issues with billing and insurance coordination that affected their overall experience. These concerns highlight areas where improvements could enhance patient satisfaction.

Working Hours

Clinic

Monday-Thursday: 8:00 AM - 6:00 PM, Friday: 8:00 AM - 5:00 PM

Pharmacy

Monday-Friday: 8:30 AM - 5:00 PM, Closed for lunch 1:30 PM - 2:00 PM

Laboratory Services

Monday-Saturday: 7:00 AM - 7:00 PM

Walk-In Clinic

Monday-Saturday: 7:00 AM - 7:00 PM

Vaccines (Walk-in)

Monday-Thursday: 9:00 AM - 10:00 AM

Department Phones

Department	Phone
Behavioral Health	(307) 212-5116
Medical / Primary Care	(307) 212-5116
Pharmacy	(307) 212-5105
Dental	(307) 212-5116

Language and Translation Services

English

Rock Springs Community Health Center

NPI Number : 1629309786

2620 Commercial Way, Rock Springs, WY 82901

+1 (307) 212-7760

www.healthwestinc.org

Departments

Primary Medical Care

Women´s Health

Dental Services

Pharmacy

Behavioral Health Services

Appointment Information

Visiting Hours

Important Doctors

Rock Springs Community Health Center Information

Management and Leadership Team

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Certification and Accreditation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Rock Springs Community Health Center Nearest Places

Pharmacies

Health West Pharmacy - Rock Springs

Health Mart Pharmacy

Health West Rock Springs

ATMs and Banks

Wells Fargo Bank

Commerce Bank of Wyoming

BMO ATM (Loaf N Jug)

WyHy FCU

Trona Valley Community FCU

U.S. Bank Branch

Parking Lots

River Spring Square Parking Lot

Neighbor Monthly Parking

Miracle-Ear Handicap Parking

Shopping Malls

White Mountain Mall

TJ Maxx Rock Springs

Wyoming Raised Apparel & Gifts

Stationery and Copying Services

The UPS Store

Staples

Smyth Printing, Inc

Car Rental

Enterprise Rent-A-Car

Budget Car Rental

Avis Car Rental

Patient Experiences

✅ Summary of Positive Reviews

❌ Summary of Negative Reviews

Working Hours

Clinic

Pharmacy

Laboratory Services

Walk-In Clinic

Vaccines (Walk-in)

Department Phones

Language and Translation Services

Gallery

Other hospitals in Rock Springs

Memorial Hospital of Sweetwater County

South Lincoln Medical Center

Sweetwater Regional Cancer Center