| Assessment & Intake |
24/7 phone-based mental health/substance use assessment |
Phone-based crisis assessment any time |
Walk-in assessment available; information via website |
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No-cost assessments and referrals, immediate access to care |
24/7 access supports individuals in crisis at any time |
Direct follow-up after intake, coordination with families and providers |
| Inpatient Psychiatric Services |
Digital records, routine communication with outpatient providers |
Family sessions may use phone/video when needed |
Coordination with outside therapists and schools via digital communication |
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Integrated care plans and remote family communication |
Supports patients/families unable to attend in person |
Care teams coordinate discharge and aftercare digitally |
| Partial Hospitalization/Intensive Outpatient |
Communication and progress updates via phone/email |
Phone/video check-ins available for transition support |
Information exchange with schools and therapists digitally |
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Ensures seamless transition between inpatient and outpatient care |
Access for patients unable to travel daily |
Regular remote follow-up and support as patients reintegrate |
| Aftercare & Discharge Planning |
Personalized aftercare plans with digital communication to families/providers |
Phone-based support post-discharge |
Resource information via website; coordination via electronic means |
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Helps ensure continuity of care after discharge |
Enables remote coordination with outpatient services and family |
Facilitates timely follow-up, digital reminders, and ongoing support |
| Family & Community Engagement |
Parenting classes and family sessions may utilize digital platforms |
Phone/video meetings for family not local to Delaware |
Educational resources accessible via website |
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Engages families unable to visit in person |
Improves access for families/community partners at a distance |
Ongoing communication and involvement in patient recovery process |
| General Patient Support & Outreach |
Website with program overviews, contact info, downloadable resources |
Contact via phone for consultation/referral |
Online information and intake forms |
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Empowers patients and referrers to initiate contact easily |
Removes barriers to accessing information and services |
Allows for prompt entry into care, digital follow-up for inquiries |