Saint John Hospital

Department	Name	Title	Areas of Expertise	Role Description
Administration	Richard W. (Wes) Hoyt, MHA, FACHE	Chief Executive Officer	Healthcare administration, military leadership, team building, strategic growth	Oversees all hospital operations, leads strategic development, ensures quality in patient care
Administration	Luis Leon	Leadership Team	Executive management	Supports executive decision-making in hospital management
Administration	Billie Leonard	Leadership Team	Executive management	Supports executive decision-making in hospital management
Administration	Dave Dulny	Leadership Team	Executive management	Supports executive decision-making in hospital management
Medical	Dennis Termulo, MD	Leadership Team	Medical oversight, clinical operations	Guides clinical quality, patient care standards
Nursing and Quality	Mindy Kryska	Leadership Team	Nursing leadership, quality assurance	Oversees nursing staff, ensures patient care quality
Operations	Mike Anaya	Leadership Team	Hospital operations	Coordinates hospital operational functions
Administration	Ardavan Behbod	Leadership Team	Executive management	Supports executive decision-making in hospital management
Administration	Carlo Brillantes	Leadership Team	Executive management	Supports executive decision-making in hospital management
Information Technology	Mark (last name not specified)	IT Manager	Information technology, hospital systems	Manages hospital IT infrastructure and systems
Risk Management & Patient Safety	Tamala (Tami) A. Shields	Director of Risk Management and Patient Safety	Risk management, patient safety	Oversees risk management strategy and patient safety programs

Department	Common Procedures / Consultations	Average Fee Range	Pricing Variation Factors	Financial Assistance & Payment Options
Cardiology	Initial cardiology consult, Echocardiogram, Stress test, Cardiac monitoring	$120 - $2,100	Complexity of procedure, specialist involvement, use of advanced imaging, inpatient vs. outpatient, need for follow-up	Prepay discounts via MDsave (up to 50% off), insurance billing, payment plans, promotional financing
Neurology	Neurology consult, EEG, EMG, Stroke assessment, MRI brain	$150 - $1,900	Procedure complexity, specialist level, duration of monitoring, advanced imaging, follow-up care	MDsave prepay, insurance plans, financial assistance for self-pay, payment plan options
Oncology	Oncology consult, Infusion therapy, Chemotherapy session, Biopsy	$170 - $3,500	Medication choice, therapy duration, inclusion of specialist team, inpatient vs. outpatient, extent of care	Upfront savings with MDsave, insurance billing, financial assistance counseling, phased payment options
Orthopedics	Ortho consult, X-ray, Joint injection, Minor fracture repair, Outpatient procedure	$100 - $2,400	Procedure type, device selection, surgical vs. nonsurgical, anesthesia needs, rehab requirements	MDsave pricing, insurance coverage, payment plans, self-pay assistance available
Outpatient Services	General consult, Lab panel, Imaging (Ultrasound, CT, X-ray), Minor procedures	$90 - $1,600	Service complexity, diagnostic or treatment, imaging type, need for sedation, additional specialist fees	Discounted rates with MDsave, insurance, payment plans, financial counselors for self-pay

Department/Program	Type of Service	Financial Assistance Options	Other Special Features
Financial Assistance Program	Financial relief for uninsured and low-income patients	Sliding Fee Scale, Payment Assistance, based on Federal Poverty Level	Application required; eligibility based on income and resources
Senior Behavioral Health Center	Long-term inpatient, outpatient, and day treatment for mental health and substance use disorders	Medicaid, Medicare, State & Private Insurance, Payment Assistance, Sliding Fee Scale, VA Funds	Inclusive care for older adults, addiction recovery, co-occurring mental health disorders, accessible communication methods
Inpatient Rehab Programs	Short-term and long-term drug and alcohol rehab	Self-payment, Medicaid, Medicare, Insurance, Sliding Scale	Detoxification services, dual diagnosis, cognitive behavioral therapy
Partial Hospitalization/Day Treatment	Day care mental health and addiction services	Medicaid, Medicare, Insurance, Payment Assistance	Multi-setting treatment; day and residential options
In-Home Care Services	Not specifically listed	Not specified	May require referral to external agencies
Palliative Care	Not specifically listed	Not specified	May require external provider or referral
Social Support Services	Support for addiction recovery, mental health, and senior care	Accessible through insurance, Medicaid, Medicare, and various assistance programs	Age-sensitive, inclusive, and adapted for communication needs

Payment Plan	Installment/Structure	Interest Terms	Flexibility/Details	Partner/Provider
CareCredit Promotional Financing	Minimum monthly payments, for expenses $200+	Promotional interest-free options available (subject to credit approval)	Reusable credit line; can be used at 260,000+ locations nationwide	CareCredit
The Midland Group Payment Program	Reasonable monthly payments	No interest	No approval process, no penalty for pre-payment, no effect on credit report	The Midland Group
In-House Installment Plan	Three equal payments (must call to arrange)	No interest	For balances that cannot be paid in full upon receipt of statement	Saint John Hospital
Weekly Payment (Self-Pay Patients)	Weekly payments during hospital stay; full balance due at discharge	No interest	Deposit required at admission	Saint John Hospital
Financial Assistance Policy	Partial or full forgiveness of bill (income-based)	N/A	Based on Federal Poverty Limits	Saint John Hospital

Department	Financial Counseling Services	Guidance on Treatment Costs	Financial Support Options Provided Before Care	Contact Information
Financial Assistance	Financial assistance for uninsured and underinsured patients who meet certain requirements	Yes, information and recommendations provided to self-pay patients before receiving services	Financial assistance program, Patient Assistance Team for billing and cost questions	Patient Assistance Team: 307.739.7646; Toll free: 866.674.175; billingquestions@stjohns.health
Billing/Patient Registration	Guidance on insurance benefits and preauthorization for insured patients	Insurance verification and explanation of remaining balances after insurance payment	Assistance for billing, insurance process explanation, direction to Patient Assistance Team	Contact through main hospital channels during business hours; Live chat available
Self-Pay/Uninsured Patients	Direct assistance and guidance before services begin through Patient Assistance Team	Cost guidance and invoice details provided in advance	Eligibility review for financial support, assistance navigating available financial options	Patient Assistance Team: 307.739.7646; Toll free: 866.674.175; billingquestions@stjohns.health

Accommodation	Details	Department A-Z
Physical Accessibility	Hospital and Senior Behavioral Health Center provide a welcoming, safe, and supportive environment accessible for adults over 55, including those with disabilities.	Senior Behavioral Health Center
Non-Discrimination Policy	No discrimination based on disability in admitting or providing services or programs; certified Medicare/Medicaid provider.	All Departments
Personalized Care	Care plans are individualized based on patient needs, including for those with disabilities or special needs.	Senior Behavioral Health Center
Interdisciplinary Team	Qualified professionals provide care tailored for physical, behavioral, and mental health disabilities.	Senior Behavioral Health Center
Priority Services	Stabilization and treatment services available for acute behavioral/mental health symptoms; safe and supportive environment ensured.	Senior Behavioral Health Center
Communication/Assistive Devices	Hospital follows non-discrimination standards; specific information on communication aids and assistive devices not detailed.	All Departments
Staff Training for Inclusive Care	Care provided by highly qualified, experienced staff with interdisciplinary approach to accommodate special needs.	Senior Behavioral Health Center
Accessibility Complaint Process	Patients may report concerns about accessibility and non-discrimination to The Joint Commission’s Office of Quality Monitoring.	All Departments

Department	Digital Health Service	Description	Support for Patient Care	Accessibility Enhancement	Continuous Monitoring & Follow-up
Patient Access	Patient Portal	Secure online platform for health records, test results, appointment requests, bill payments, and communication with providers.	Enables patients to review medical history and receive test results promptly, improving engagement and transparency.	24/7 access from anywhere supports patients who cannot visit in person or need quick information.	Allows ongoing review of results, appointment reminders, and secure provider messaging.
Emergency/Urgent Care	GetCareNow Online ER Check-in	Digital system to reserve ER arrival time, reducing in-hospital wait and streamlining urgent care intake.	Optimizes patient flow and reduces exposure risk in the ER environment.	Lets patients plan ER visits based on real-time capacity, especially useful for mobility-limited or high-risk groups.	Ensures prompt triage and facilitates follow-up through digital reminders and discharge instructions in the portal.
Primary & Specialty Care	Telemedicine Consultations	Virtual visits with physicians (e.g., primary care, cardiology, behavioral health) via phone or video.	Maintains continuity of care for chronic conditions and follow-up after procedures or acute events.	Eliminates travel barriers, serving rural, elderly, or mobility-challenged patients.	Supports post-discharge check-ins, medication management, and chronic disease monitoring.
Remote Monitoring	Chronic Disease Digital Tools	Devices and applications track vitals and disease-specific metrics, transmitting data to care teams.	Enables early intervention for abnormal metrics (e.g., heart failure, diabetes).	Patients can submit data from home, removing the need for frequent in-person visits.	Continuous, real-time monitoring allows for timely adjustments in care and outreach from providers.
Outpatient Services	Online Appointment Scheduling	Web-based self-scheduling for tests, wellness visits, and outpatient procedures.	Reduces administrative hurdles, provides appointment flexibility.	Accessible anytime, aligns with patient schedules, and reduces phone wait times.	Automated reminders and digital follow-up forms support adherence and recurring care.
Medical Records	Digital Health Information Management	Comprehensive electronic medical records via Epic EMR system across hospital and clinics.	Providers have real-time access to patient data, supporting safer, more coordinated care.	Single patient record enables seamless care transitions and reduces duplication of tests.	Historic and current data available for continuous follow-up and longitudinal care tracking.
Care Coordination	Secure Provider Messaging	Encrypted messaging between patient and care team through portal interfaces.	Quick responses to patient concerns, refill requests, and clarification of care plans.	Available anytime for non-urgent needs, reducing unnecessary visits and calls.	Facilitates follow-up questions, symptom reporting, and care plan reinforcement.
Community Health	Health Education Resources Online	Digital library of wellness, disease management, prevention and recovery materials.	Improves health literacy and empowers patient self-management.	Accessible to the community via website and patient portal, regardless of visit history.	Ongoing updates allow patients to access current recommendations and new resources anytime.

| Department | Medical Student Rotations | Classes & Seminars | Practical Training | |---------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------|---------------------------------------------------------------------------------------| | Cardiology | Not listed | Not listed | Not listed | | Emergency Medicine | Third- and fourth-year medical student rotation (residency program) | Not listed | Hands-on clinical experience in emergency care settings | | Family Medicine | Third- and fourth-year medical student rotation (residency program) | Not listed | Clinical practice under supervision | | Hematology/Oncology | Third- and fourth-year medical student rotation | Not listed | Practical exposure to patient care in hematology and oncology | | Infectious Disease | Third- and fourth-year medical student rotation | Not listed | Practical training in infectious disease management | | Nephrology | Third- and fourth-year medical student rotation | Not listed | Clinical nephrology training | | Neurology | Third- and fourth-year medical student rotation | Not listed | Rotation-based clinical experience | | Pulmonology | Third- and fourth-year medical student rotation | Not listed | Practical training focused on pulmonary medicine | | Rheumatology | Third- and fourth-year medical student rotation | Not listed | Clinical rheumatology exposure | | Internal Medicine | Third- and fourth-year medical student rotation (residency program) | Not listed | Direct patient care under supervision | Note: Rotations available to students enrolled in LCME- or AOA-accredited medical schools in the United States. Application required. No information listed for didactic classes or seminars.

Department	Collaborative Projects	Details on Clinical Trials / New Treatments	Impact on Healthcare Professionals
Emergency Medicine	Community Health Programs	Participation in local public health initiatives and emergency preparedness drills	Enhanced skills in emergency response, interdisciplinary teamwork, and community engagement
Cardiology	Quality Care Initiatives	Implementation of evidence-based protocols for cardiac emergencies	Continuous education on cardiac care best practices; improved outcomes and professional development
Family Medicine	Primary Care Research Partnerships	Collaborative studies with regional health providers focusing on chronic disease management	Broadened research experience and up-to-date training for providers on new treatment algorithms
General Surgery	Postoperative Care Improvements	Participation in multicenter registries tracking surgical outcomes	Exposure to comparative effectiveness research and advances in perioperative care
Internal Medicine	Quality Improvement Collaborations	Involvement in improving in-patient care protocols in line with Prime Healthcare network standards	Regular training on evidence-based medicine and quality benchmarks
Nursing	Shared Governance Clinical Practice	Active participation in Prime Healthcare system-wide best practice networks	Expanded clinical leadership, mentorship, and professional advancement opportunities
Pharmacy	Pharmaceutical Safety Initiatives	Participation in Prime Healthcare formulary optimization and medication management studies	Enhanced pharmacovigilance and interdepartmental collaboration experience
Population Health	Community Health Assessments	Regular regional health needs assessments and intervention planning	Data-driven program development; advanced analytics expertise

Department	Icon	Professional Organization Affiliations	Professional Development Programs
Cardiology		Affiliated with Prime Healthcare; physicians with FACC, FSCAI designations	Fellowship programs, inter-specialty knowledge sharing, board certification maintenance, clinical conferences
Emergency & Urgent Care		Prime Healthcare affiliation; network of emergency clinicians	Continuing medical education (CME), interdisciplinary response scenario training
General & GI Surgery		Prime Healthcare network; FACS credential representation	Board certification courses, surgical technique workshops, Prime Healthcare clinical forums
OB/GYN		Prime Healthcare network affiliation	Women’s health symposiums, certification maintenance, collaborative learning events
Orthopedic Surgery		Prime Healthcare affiliation; specialist organizational involvement	Skill development seminars, orthopedic research collaboration, CME through network
Primary Care		Prime Healthcare system member; access to interdisciplinary resources	Annual primary care conferences, clinical update sessions, network-wide professional workshops

Department	Certification/Accreditation	Accreditation Body
Cardiology	5-Star Rated for Treatment of Heart Failure (2020)	Healthgrades
Emergency Care / Stroke	Advanced Disease-Specific Care for Acute Stroke Ready Hospital	The Joint Commission, American Heart Association/American Stroke Association
Emergency Care / Sepsis	5-Star Rated for Treatment of Sepsis (2018-2020)	Healthgrades
Hospitalwide	Accredited Hospital	The Joint Commission
Hospice	Certified Hospice Care Provider	Medicare/Medicaid
Stroke	Stroke Ready Accreditation	The Joint Commission

Department	Internship/Observation Opportunity	Eligibility	Notes
Cardiac Care	Cardiac Care CNA Internship/Externship	Medical, Nursing, Allied Health Students	Acute care experience preferred
Imaging Services	Student Radiology Technologist	Radiology/Imaging Students	Application required
Medical-Surgical/Multiple Units	Student Nurse Extern	RN Nursing Students, New Graduates Awaiting Boards	Learn critical clinical skills
Behavioral Health	Behavioral Health CNA	Medical, Nursing, Allied Health Students	Both PRN and FT available
Rehabilitation	Observation/Internship	Allied Health Students	Contact HR for specifics
Emergency Services	Observation/Shadowing	Medical, Nursing, Allied Health Students	Contact HR for details
General Clinical	Clinical Externship/Observation	Medical, Nursing, Allied Health Students	Apply via hospital careers portal

Department	Award	Year(s)	Recognizing Organization
Hospital Overall	Five-Star Rating	N/A	Centers for Medicare & Medicaid Services (CMS)
Hospital Overall	Full Accreditation	N/A	The Joint Commission (TJC)
Laboratory Services	Full Accreditation	N/A	The Joint Commission (TJC)
Imaging Services	Accreditation	N/A	American College of Radiology (ACR)
Hospital Safety	Leapfrog Hospital Safety Grade "A"	Spring 2022, 2023	Leapfrog Group
Pulmonary Care	Pulmonary Care Excellence Award	2023, 2025	Healthgrades
Pulmonary Care	Top 10% in Nation for Overall Pulmonary Services	2023, 2025	Healthgrades
Pneumonia Treatment	Five-Star Recipient	2023, 2024, 2025	Healthgrades
Sepsis Treatment	Five-Star Recipient	2018–2023	Healthgrades

Department	Icon	Residency/Specialty Training Offered	Notes
Internal Medicine		Yes	Residency program in collaboration with St. Joseph Medical Center; on-site primary care education, inpatient medicine, didactics, and procedures.
Cardiology		No	Cardiac Care Unit; no formal residency or fellowship in Cardiology.
Emergency Medicine		No	Emergency Services available; no formal residency or fellowship.
Rehabilitation		No	Rehabilitation Services; no residency/fellowship.
Surgical Services		No	Comprehensive surgical services; no residency/fellowship.
Imaging Services		No	Imaging and diagnostics; no residency/fellowship.
Urgent Care		No	Urgent care department; no residency/fellowship.

Department	Specialty/Program	Residency/Training Opportunities
General Surgery	General Surgery Residency	Five-year residency-training program

Department/Service	Description	Support for Uninsured Patients
Financial Assistance Program	Provides aid for uninsured and underinsured patients who meet specific requirements	Application-based program to reduce or cover costs
Payment Plans	Flexible payment options available for outstanding balances	Monthly payment arrangements after direct invoicing
Emergency Care Guarantee	24/7 emergency medical services for all, regardless of insurance status	Care provided in emergencies regardless of ability to pay
Discounted Services	Potential discounts for uninsured/self-pay patients	Self-pay rates and possible financial assistance discounts
Billing Guidance	Patient Assistance Team helps with billing and payment questions	Contact for explanation of bills, payment options, financial counseling
Alternative Health Insurance Guidance	Certified Medicare/Medicaid provider; accepts many insurance plans	Assistance with eligibility and applications for public insurance programs
Senior Behavioral Health	Personalized mental health care for adults over 55	Financial assistance and Medicare/Medicaid acceptance
Urgent Care	Convenient option for non-emergency care needs	Available to uninsured on a self-pay basis with possible discounts
Diagnostic Services	Laboratory, imaging, and specialty diagnostics	Accessible with financial assistance or payment plans
Patient Complaint Resolution	Support through hospital management and external oversight	Guidance and escalation for financial or care concerns

Department	Partnered Institution/Lab	Affiliated University/Research Center	Collaboration Description
Emergency Medicine	Core Clinical Partners	None specified	Partnership to provide emergency medicine services, specializing in care delivery and operational support.
General Hospital Services	Prime Healthcare	None specified	Prime Healthcare supports hospital operations, upgrades, and expanded outpatient services; focus is on service delivery, not direct research partnerships.

Department	Mentorship/Advisory Program	Structured Mentorship for Trainees/Recent Graduates
All Departments	- Application process requires 3 letters of recommendation from physicians worked with - US clinical experience required for applicants - No VISA sponsorship for international applicants	- Application deadline, gap criteria, and examination requirements structured for recent graduates - No specific mention of formal mentorship/advisory programs for new professionals or trainees
Cardiac Care Unit	- Newly opened Cardiac Care Unit for critical care, no specific mentorship program described	- No structured mentorship or advisory program described for trainees or recent graduates
Risk Management	- New Director appointed, extensive experience in clinical risk management and patient safety - No formal mentorship program described	- No structured mentorship indicated for new professionals or recent graduates
Residency Applicants	- Structured application and eligibility requirements (USMLE/COMLEX, clinical experience)	- Emphasis on recent graduation and continuous education - No explicit description of a mentorship program within residency or for new staff