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St. Francis Hospital

4 (1674)

St. Francis Hospital, founded in April 1950, is a 376-bed facility in Columbus, GA. Specialties include cardiovascular surgery and heart care. It is part of Emory Healthcare and known for its Patrick Heart Institute.

NPI Number : 1033228168

2122 Manchester Expy, Columbus, GA 31904

+1 (706) 596-4000

www.vmfh.org

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Departments

Primary Care

OB/GYN

Cardiology

Cardiothoracic Surgery

Occupational Therapy

Physical Therapy

Neurology

Sleep Disorders Clinic

Sports Medicine

General Surgery

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-Day Appointments	Telemedicine
Family Medicine	Available via online portal or chat assistant	Yes, call office (e.g. 706.324.3243)	Subject to provider´s capacity	Available, dependent on provider availability	Available by phone scheduling and telemedicine portal
Cardiology	Available via online portal or chat assistant	Yes, call office	ER for emergencies; scheduled visits preferred	Available for urgent needs if provider has slots	Available by phone scheduling and telemedicine portal
General Surgery	Available via online portal or chat assistant	Yes, call office	By referral and appointment	Same-day as available	Available by phone scheduling and telemedicine portal
Inpatient & Outpatient Services	Available via online portal or chat assistant	Yes, call office	Admits via referral, ER, or scheduled	Same-day for urgent needs	Telemedicine for select outpatient services
Obstetrics & Maternity	Available via online portal or chat assistant	Yes, call office	Walk-in for emergencies (labor), scheduled preferred	Same-day for urgent needs	Telemedicine by request and provider approval
Emergency Department	Not required	Not required	24/7 walk-in	Immediate care always available	Not applicable
Outpatient Clinics	Available via online portal or chat assistant	Yes, call office	Walk-in may be available, varies by clinic	Available, depending on provider	Available by phone scheduling and telemedicine portal
Telemedicine	Request online or via chat assistant	Yes, call office and specify telemedicine	Walk-in not applicable, scheduled only	Same-day virtual appointments possible	Yes, phone or video options

Visiting Hours

Department	Visitation Process	Online Patient Visitation Options	Scheduling Patient Visits by Phone	Walk-in Patient Visits	Same-day Patient Visitation Options
Adult Acute Care (Inpatient Tower)	Visiting hours 8 am – 8 pm daily; one overnight visitor allowed based on patient care needs; children must be accompanied by an adult; recommended max two visitors per room due to space	Virtual visits facilitated via patients’ own devices or hospital-provided iPads for those unable to receive in-person visits	Visits typically scheduled through nurse or care team; phone scheduling likely coordinated through hospital operator or unit phone	Allowed within visiting hours; visitors must present valid ID and wear personalized name tag	Same-day visits allowed during visiting hours with nurses’ approval; exceptions made for ICU or patient condition
Intensive Care Unit (ICU)	Visiting hours 10 am–noon, 2–6 pm, and 8:30–10 pm daily; children under 12 discouraged; visitation limited to allow patient rest and care	Virtual visits encouraged, supported by hospital iPads and patient devices for connection when in-person visits are restricted	Visitor scheduling coordinated via ICU nursing staff or hospital contact number	Walk-in visits allowed during specified ICU visiting hours; visitor check-in required	Same-day visits permitted within ICU specific visiting windows, contingent on patient condition and staff approval

St. Francis Hospital Information

Management and Leadership Team

Department	Name	Title	Areas of Expertise	Role in Hospital
Administration	Bill Little	Chief Executive Officer (CEO)	Healthcare administration, hospital operations, leadership, patient care quality, strategic development	Oversees all hospital operations, ensures delivery of safe, high-quality care, leads strategic growth, and manages executive team
Administration	Robert Parker	Former Chief Executive Officer (CEO)	Healthcare leadership, operational improvement, process enhancement, clinical services expansion	Led hospital operations, advanced patient care initiatives, developed and implemented quality improvement and strategic projects

Average Salary

Department	Procedure/Consultation	Average Fee	Factors Affecting Cost	Financial Assistance
Cardiology	Echocardiogram, Cardiac Consultation	Varies by complexity, typically $500-$2,000	Procedure complexity, specialist involvement	Insurance coverage, payment plans available
Oncology	Chemotherapy, Biopsy	Varies widely, often $1,000-$5,000	Chemotherapy length, treatment stages, specialist fees	Financial aid programs for low-income patients
Neurology	EEG, Neurological Consultation	Generally $200-$1,500	Procedure complexity, extended care needs	Insurance coverage, financial counseling
Orthopedics	Joint Replacement, Ortho Consultation	Typically $10,000-$30,000	Surgical complexity, recovery time, specialist fees	Payment plans, insurance coverage available
Outpatient Services	Lab Tests, Urgent Care Visits	Generally $100-$500	Test complexity, urgent care visit specifics	Financial assistance programs available

Support Programs for Patients

Program	Description
Financial Assistance	Discounts or free care based on income, typically for households below 204% of the Federal Poverty Level.
In-home Care Services	Not specifically mentioned for St. Francis Hospital, Columbus, GA.
Day Care Centers	Not specifically mentioned for St. Francis Hospital, Columbus, GA.
Palliative Care	Not specifically mentioned for St. Francis Hospital, Columbus, GA.
Social Support Options	General community service and charity care options are available.

Payment Plans

Payment Plan	Description	Department A-Z	Contact/Details
Installment Payment Plan	Allows patients to pay medical bills over time in agreed-upon monthly installments.	All Departments	Contact Patient Business Services at 706-596-4412 for arrangements
Interest-Free Payment Plan	Interest-free plans available for qualified patients needing additional time to pay their balance.	All Departments	Contact Patient Business Services at 706-596-4412 for details
Flexible Payment Structure	Customizable payment options based on patient needs and ability to pay.	All Departments	Contact Patient Business Services at 706-596-4412
Financial Assistance/Sliding Fee Schedule	Discounted or sliding fee schedule based on family size and income; options for full or partial support.	All Departments	Contact Financial Assistance Center at (888) 233-7868
Uninsured Discount	Discounted pricing for uninsured patients; contact for eligibility and application.	All Departments	Contact Financial Assistance Center at (888) 233-7868
Online Payment Portal	Pay bills securely online via credit/debit card.	All Departments	Accessible through hospital website
Accepted Payment Methods	Cash, check, money order, Visa, Discover, American Express, Mastercard.	All Departments	Onsite or via online payment portal

Cost Consulting

Service	Description
Financial Counseling	Available to assist patients with financial questions and options.
Financial Assistance Programs	Includes uninsured discounts, Medicaid, Medicare, private insurance, and interest-free payment plans.
Charity Care	Waives bills for individuals who cannot afford their medical expenses.
Guidance on Treatment Costs	Provides information on treatment costs and financial support options.
Contact for Assistance	Phone: 706-596-4412 for Patient Business Services.

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Communication Assistance	American Sign Language (ASL) interpreters
Patient Rights	Right to know who is providing care
Information Access	Understandable information provided for informed decision-making
Auxiliary Aids	Services to ensure effective communication with deaf or hard of hearing patients
Emergency Services	Level One Emergency Cardiac Care Center
Support Services	Compassionate support from dedicated professionals
Crisis Services	Crisis Stabilization Unit at Bradley Center location
Assistance Options	Chat assistant for help finding providers or scheduling appointments

Digital Health Services

Digital Health Service	Description	Benefits
Telemedicine	Available across all St. Francis Medical Group practice offices	Enables social distancing, reduces spread of illness, conserves PPE
Virtual Appointments	Remote consultations with providers	Convenient access to care without in-person visits
Telephonic Consultations	Voice-based remote consultations (restrictions apply)	Alternative when video options aren´t available
Online Chat Assistant	Digital help for finding providers and scheduling appointments	Streamlines appointment process and provider selection
Digital Health Infrastructure	Level 8 achievement in CHIME´s 2022 Digital Health Most Wired Survey	Advanced technology implementation for improved care delivery
Analytics and Data Management	Ranked above peers in CHIME assessment	Enhanced clinical decision-making and operational efficiency
Population Health Technology	Ranked above peers in CHIME assessment	Improved community health management and outcomes
Patient Engagement Technology	Ranked above peers in CHIME assessment	Greater patient involvement in care decisions and health management
Cardiac Care Technology	Level One Emergency Cardiac Care Center technology	Advanced heart procedures and emergency cardiac treatment

Collaborations / Educational Programs

Department/Program	Rotations/Training	Duration of Rotation	Additional Details
Emergency/Trauma	Rotations in emergency and trauma care	-	Part of Career Exploration Program
Internal Medicine	Inpatient and outpatient care	4 weeks per rotation	Three-year residency program
Laboratory	Rotations through laboratory services	-	Part of Career Exploration Program
Maternity	Rotations in maternity care	-	Part of Career Exploration Program
Neonatal Intensive Care	Rotations in NICU	-	Part of Career Exploration Program
Radiology and Imaging	Rotations in radiology and imaging services	-	Part of Career Exploration Program
Respiratory	Rotations in respiratory care	-	Part of Career Exploration Program
Surgery	Rotations in surgery	-	Part of Career Exploration Program
Psychiatry	Inpatient psychiatry, outpatient mental health, child and adolescent psychiatry	Varying	Four-year residency program with diverse clinical rotations

Collaborative Research Projects

Department	Research Project / Clinical Trial	Details	Impact on Healthcare Professionals
Psychiatry	Collaborative Clinical Outcomes and Innovative Therapy Research	Residents engage in studies on clinical outcomes, patient safety, and novel therapy approaches. Research spans inpatient and outpatient settings through the Bradley Center and community clinics.	Enhances resident training in research methodology, fosters individualized learning, supportive mentorship, and provides avenues for scholarly contribution and professional development.
Cardiology/Internal Medicine	Goal Directed Medical Therapy for Heart Failure – MAC SFH	Internal Medicine Residency Program presented a study on guided medical therapy for heart failure at the inaugural research symposium, highlighting advancements in management approaches.	Promotes evidence-based practice, strengthens clinical knowledge, and boosts residents’ competency in cardiology research and patient care.
Internal Medicine	Research Symposium: Multispecialty Collaborative Projects	Over 25 poster and oral presentations across multiple specialties with collaborative participation from regional residency programs (family medicine, psychiatry, internal medicine).	Facilitates professional networking, interdisciplinary collaboration, and provides a platform for resident-driven research and innovation in medical care.
Oncology	Breast Health Clinical Initiatives	St. Francis Center for Breast Health engages in diagnostic, treatment, and potentially research partnerships focused on breast cancer care and outcomes.	Offers opportunities for advanced training in oncology, multidisciplinary learning, and access to modern breast cancer management approaches.

Professional Development Programs

Department	Affiliation	Professional Development Programs
Cardiothoracic Surgery	Emory Clinic´s Division of Cardiothoracic Surgery	Cardiac services management, Open-heart surgery program
Cardiac Services	Emory Healthcare, Georgia Department of Public Health	Level One Emergency Cardiac Care Center, Electrophysiology program
Hospital Management	Joint venture between Emory Healthcare and LifePoint Health	Regional healthcare expertise enhancement
Physician Network	Emory Healthcare Network	Clinically integrated network participation
Medical Education	Medical College of Georgia at Augusta University	Limited relationship for medical education
Regional Network	Emory Healthcare Regional Affiliate Network	Regional healthcare delivery advancement

Certification and Accreditation Programs

Department	Certification / Program	Accreditation / Certifying Body
Cardiology	Level One Emergency Cardiac Care Center	Georgia Department of Public Health
Internal Medicine	Internal Medicine Residency Program	Accreditation Council for Graduate Medical Education (ACGME)
Joint Commission	Hospital Accreditation	The Joint Commission
Orthopedics	Total Hip Replacement Care Certification	The Joint Commission (Disease-Specific Certification)
Orthopedics	Total Knee Replacement Care Certification	The Joint Commission (Disease-Specific Certification)
Perinatal Care	Perinatal Care Certification	The Joint Commission (Disease-Specific Certification)
Stroke Care	Advanced Primary Stroke Care Certification	The Joint Commission (Disease-Specific Certification)

Internship and Observation Programs

Department	Opportunities Available
Administrative	Administrative Intern providing support across administrative and operational functions
Clinical Operations	Summer Internship working closely with Clinical Operations team and cross-functional members
Human Resources	Human Resources Intern for junior-level college students engaging in HR projects
Medical Assistant	Medical Assistant Intern advancing toward medical assistant role after internship
Nursing	Student Nurse Extern program under supervision of Clinical Nurses for patient care

Hospital Academic Awards and Achievements

Department	Award	Year(s)	Organization
All Departments	Accreditation by The Joint Commission	Current	The Joint Commission
All Departments	Best Hospitals - High Performing	2024-2025	U.S. News & World Report
Nursing	The DAISY Award for Extraordinary Nurses	2025	DAISY Foundation
All Departments	Women´s Choice Award	Current	Women´s Choice Award

Hospital Specialization and Expertise Opportunit

Department	Program Type	Duration	ACGME Code	NRMP Code
Internal Medicine	Residency	3 years	1401200002	2326140C0
Psychiatry	Residency	4 years	4001200003	2326400C0

Hospital Residency and Assistantship Programs

Department	Icon	Residency Type	Program Length	ACGME Code	NRMP Code
Internal Medicine		Residency (Categorical)	3 years	1401200002	2326140C0
Psychiatry		Residency (Categorical)	4 years	4001200003	2326400C0

What are the activities of the hospital for patients without insurance?

Department/Service	Support/Option	Details
Financial Assistance	Traditional Financial Assistance Program	Apply for discounts of 25%-100% on bills depending on household income and need. Requires submission of last year’s tax returns and total household earnings. Assistance is for 90 days and must be reapplied for if needed longer.
Financial Assistance	Uninsured Patient Discount	All uninsured patients receive a 75% discount on their bill automatically, no application needed.
Financial Assistance	Presumptive Financial Assistance	Remaining balances are reviewed, and if you meet qualifications, your account balance may be reduced to zero.
Payment Plans	Interest-Free Payment Plans	Patients may request interest-free payment plans to pay off their balances over time. Contact the Patient Business Services department for arrangements.
Emergency Care	Emergency Care Guarantee	Emergency services are provided regardless of ability to pay or insurance status.
Discounted Services	Compact with Uninsured Discounts	Hospital offers additional discounts for uninsured patients beyond the 75% reduction, based on eligibility.
Financial Guidance	Patient Advocates	Assistance with understanding financial assistance, payment options, and application processes. Available through the Patient Business Services office.
Insurance Assistance	Guidance on Medicaid, Medicare, Private Insurance	Staff will help determine if you qualify for Medicaid, Medicare, private insurance, or hospital-specific programs and assist with applications.
Alternative Insurance	Information and Referrals	Guidance provided on available alternative health insurance options and referrals to appropriate agencies.
Billing Support	Customer Service Department	Support with billing questions, payment arrangements, and applications for financial assistance.

Hospital Research Collaborations

Department	Partnered Institution / Lab	Collaboration Description	Affiliated University / Research Center
Cardiology	Emory Healthcare	Cardiac services affiliation; electrophysiology program alignment; cardiothoracic surgery services management; member of Emory Healthcare Regional Affiliate Network	Emory University
Clinical Research	John B. Amos Cancer Center, IACT Health	Clinical research trials and translational research partnerships	Mercer University
Research	Mercer University Research Labs	Research labs equipped for advanced genetic and cellular research; collaborative translational opportunities for bringing discoveries to the clinic	Mercer University School of Medicine
Residency/Physician Education	St. Francis Hospital Research Symposium	Annual research presentations and poster sessions for physician residents, fostering local research and academic collaborations	Emory University, Mercer University
Public Health	Georgia Department of Public Health	Joint COVID-19 vaccine clinics and public health initiatives	Georgia Department of Public Health

Mentoring and Consultancy in Hospital Education

Department	Name of Program	Target Audience	Description	Structure
Administration	ACHE of Georgia Mentorship Program	Healthcare trainees, recent graduates, professionals	Mentors and mentees are matched based on experience, location, and professional interests to guide early career development.	Annual program, structured matching, October-September cycle
Medical Education	REACH High School Youth Mentoring Program	High school juniors and seniors considering healthcare careers	Provides mentorship, role-modeling, and medical/clinical exposure for students with high aptitude and interest in healthcare.	Ongoing, structured mentorship with direct exposure and guidance
Medical Education	Medical Pathway Program (MPP) - Mentoring in Medicine	Pre-medical students, especially low-income or underrepresented	Boot camp including strategic planning, MCAT prep, application help, and coaching in communication and study skills.	40-week, group and individual sessions, rolling application
Physician Relations	Physicians Working Together Mentorship	Early-career healthcare professionals	Supports emerging healthcare leaders through mentorship and scholarships to develop compassionate, skilled practitioners.	Network-based, ongoing mentorship and scholarship support
Community Programs	Georgia MENTOR Programs	Youth and adults in healthcare pathways	Innovative mentorship and support for personal and professional growth in healthcare.	Home- and community-based, structured mentor assignments

St. Francis Hospital Nearest Places

Hotels

0.2 miles

4.5

TownePlace Suites by Marriott Columbus

Free parking, Shuttle service, Indoor pool

0.3 miles

4.4

Fairfield Inn & Suites by Marriott Columbus

Free breakfast, Airport shuttle, Indoor pool, 24-hour fitness center

0.4 miles

4.3

DoubleTree by Hilton Hotel Columbus

Free parking, Restaurant, Fitness center

0.5 miles

4.2

Courtyard by Marriott Columbus

Restaurant, Fitness center, Business center

0.6 miles

Clarion Inn

Free breakfast, Outdoor pool, Fitness center

0.7 miles

3.9

Studio 6 Columbus, GA - Columbus Airport

Free parking, Kitchen in room, Pet friendly

Florists and Gift Shops

0 km

4.7

Nancy Saunders Smith Gift Shop

Flowers, candy, robes, slippers, cards, balloons, sundries, gifts, hospital lobby location

0 km

4.6

St. Francis Hospital Gift Shop

Hospital gift shop, flowers, cards, gifts

0.5 km

4.8

Bloomwoods Flowers & Gifts

High-style floral designs, unique arrangements, gift items, plants, flower delivery to St. Francis Hospital

0.8 km

4.6

House Of Blair Florist

Fresh flower delivery, local florist arrangements, gifts

0.9 km

4.5

Columbus Flower Shop

Flowers, bouquets, local delivery, gifts

1.0 km

4.4

Gifts & More Flower Shop

Florist, gifts, greeting cards, delivery service

Food and Restaurant

0 km

4.6

Z Beans Coffee St Francis Hospital

Coffee, café, pastries

0 km

4.3

St. Francis Hospital Cafeteria Dining Room

American, cafeteria, breakfast, lunch

0.2 km

4.3

Steak-Out Columbus

Steak, American, takeout

0.9 km

4.6

Metro Diner

American, diner, breakfast, comfort food

1 km

3.9

Denim & Oak

Contemporary Southern, upscale

1 km

4.2

The King Claw – Columbus

Seafood

Pharmacies

0.0 km

4.7

St. Francis Outpatient Pharmacy

Prescription services, over-the-counter products, transfer service, most insurance accepted, short wait times, smoking cessation products and classes, handicapped accessible, Medicaid

0.0 km

4.6

Saint Francis Hospital Inpatient Pharmacy

Inpatient prescription fulfillment, hospital patient medication management

0.8 km

4.2

CVS Pharmacy

Retail pharmacy, prescription fulfillment, immunizations, photo services, basic health screening

1.0 km

4.1

Walmart Pharmacy 10426

Retail pharmacy, prescription services, immunizations, medication counseling, over-the-counter products

0.9 km

Open Gate Pharmacy

Prescription services, custom medication blends, limited retail items

0.8 km

4.3

Walgreens Pharmacy 6373

Retail pharmacy, prescription fulfillment, immunizations, 24-hour photo, convenience items

Taxi and Transportation

0.7 km

4.2

Yellow Cab Company

24/7 taxi service, airport transfers, city rides

0.0 km

4.6

Uber (Columbus)

Ride-hailing app, multiple vehicle types, on-demand, scheduled rides

0.0 km

4.4

Lyft (Columbus)

App-based ride service, standard and luxury options, on-demand

1.0 km

4.1

Eagle Cab Co.

Local taxi service, city and regional trips

0.8 km

CatchA Cab Taxi Service

Taxi service, local and airport runs

0.7 km

Columbus Metra Transit System

City bus service, fixed routes

ATMs and Banks

0 m

Synovus Bank St. Francis Hospital ATM

ATM, 24-hour access, cash withdrawals, balance inquiries

0.97 km

Peachtree Mall Food Court ATM

ATM, cash withdrawals, balance inquiries

0.47 km

Wells Fargo Bank + ATM (Uptown Branch)

ATM, full-service bank, cash withdrawals, balance inquiries, account services

0.90 km

Burger King - Gentian Blvd ATM

ATM, cash withdrawals, balance inquiries

0.95 km

Synovus Midtown Branch and ATM

ATM, full-service bank, cash withdrawals, balance inquiries, account services

0.85 km

SunTrust ATM (Truist ATM)

ATM, cash withdrawals, balance inquiries

Parking Lots

On-site (0 km)

4.1

St. Francis Hospital East Garage (ER Atrium)

24/7 access, visitor and patient parking, emergency parking, wheelchair and mobility assistance, covered garage

On-site (0 km)

4.1

St. Francis Hospital West Garage (Main Lobby)

Visitor parking, easy access to main lobby, open weekdays, covered garage

On-site (0 km)

4.1

St. Francis Butler Pavilion Parking Lot

Surface lot, patient and employee parking, access to Butler Pavilion, open weekdays

Shopping Malls

0.15 km

4.2

St. Francis Marketplace

Planet Fitness, Rent-A-Center, Kool Smiles, Franklin Dental & Braces, Jersey Mike’s Subs

0.8 km

4.5

The Shoppes at Bradley Park

Upscale shops, boutiques, national retailers, dining options

0.7 km

4.1

Peacock Plaza Shopping Center

Grocery stores, salons, discount retailers, specialty shops

Stationery and Copying Services

0.4 km

4.5

The Mail Room

Print & document services, copies, print-on-demand, color and black & white printing

0.9 km

4.3

Office Depot Print & Copy Services

Copy & print services, custom business cards, document printing, binding

1.0 km

4.4

The UPS Store - Print & Stationery

Custom stationery, cards, business cards, banner and sign printing, brochures, flyers, binding

Car Rental

0.9 km

4.3

Enterprise Rent-A-Car

Standard car rentals including sedans, SUVs; spouse/domestic partner authorized drivers at no additional charge

0.8 km

Avis Rent a Car

Affordable cars in a variety of styles including economy, full-size, and SUVs

0.7 km

4.1

Budget Rent a Car

Minivans, pickup trucks, and economy cars available

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews highlight the exceptional care provided by the staff at St. Francis Hospital, with patients expressing gratitude for the compassionate and professional treatment they received. Reviewers mentioned specific staff members who made a significant impact, such as Dr. Thomson and Nurse Felix Tang, and appreciated the thorough communication and attention to detail. The hospital was praised for being supportive and providing excellent care during critical moments, with one reviewer lauding the overall hospital experience during childbirth.

❌ Summary of Negative Reviews

Negative reviews pointed out serious issues with the hospital, particularly in the emergency department, citing overcrowding and a lack of attention to patient needs. Reviewers recounted distressing experiences with hospital security and emergency response, reporting aggressive behavior, neglect of medical concerns, and inadequate facilities. There were complaints about the hospital´s cleanliness and dissatisfaction with the way emergencies were handled, as patients felt overlooked and mistreated during critical moments.

Working Hours

Emergency Department

Open 24 hours

Outpatient Services

5:30 AM to 7 PM (Monday–Friday); Closed Saturday and Sunday

Diagnostic Testing (Imaging Services)

5:30 AM to 7 PM (Monday–Friday); Closed Saturday and Sunday

Laboratory Services

5:30 AM to 7 PM (Monday–Friday); Closed Saturday and Sunday

Department Phones

Department	Phone
Customer Relations	706.596.4253
Emergency Department	706.596.4010
Hospital Administration	706.596.4020
Human Resources	706.596.4200
Information Desk	706.596.4010
Imaging Scheduling	706.596.4031
Medical Practice Billing	800.933.9703
Outpatient Lab	706.596.4100
Outpatient Pharmacy	706.320.3078
Release of Information	706.320.2752
Volunteer Services	706.596.4253

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