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Adventist Health Castle

4.7 (3027)

Adventist Health Castle, founded in 1963 in Kailua, Hawaii, is a 160-bed hospital serving Windward O‘ahu. It is recognized for excellence in patient care and community commitment. Major specialties include cancer care, cardiovascular services, and comprehensive inpatient and outpatient offerings. The hospital has received recognition for clinical quality and compassionate service.

NPI Number : 1316937691

640 Ulukahiki St, Kailua, HI 96734, USA

+1 808-263-5500

www.adventisthealth.org

Get Directions

Departments

Cardiology

Gastroenterology

General Surgery

Bariatric Surgery

Nephrology

Neurology

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-day Appointments
Primary Care	Request an appointment through website	Available	No	Not specified
Urgent Care	No	No	Available without appointment	Yes, same-day walk-in
Prenatal Care	Request through prenatal care providers	Available	No	Not specified

Visiting Hours

Based on the available information about Adventist Health Castle, I can provide a table of patient visitation details. However, it´s important to note that the search results contain limited specific information about Adventist Health Castle´s visitation processes, particularly regarding online scheduling, phone scheduling, or same-day options.

Department	Visitation Hours	Visitor Limit	Requirements
Birth Center	11 a.m. to 8 p.m.	Not specified	Children not allowed past 8 p.m.
Emergency	Not specified	One person per patient	Must wear surgical mask
Medical Office	Not specified	One person per patient	Must wear surgical mask
Surgery	Not specified	One person per patient	Must wear surgical mask
Urgent Care	Available without appointment	One person per patient	Registration form required

Important Doctors

Adventist Health Castle Information

Management and Leadership Team

Department	Name	Title	Area of Expertise	Key Role
Administration	Chase Aalborg	President	Hospital Operations, Strategic Leadership	Oversees daily operations, patient care quality, and strategic development initiatives
Administration	Brandy Hitchcock	Director of Administration	Administrative Operations	Directs administrative support, policy implementation, and resource coordination
Departmental Operations	Reina Takaki	Director of Departmental Operations	Departmental Management	Oversees coordination and performance of hospital departments
Enrollment	Nikky Bali	Enrollment Coordinator	Recruitment, Enrollment, Outreach	Handles recruitment, enrollment processing, and communication with new program participants
Pulama Department	Angelica Young	Department Coordinator	Program Coordination	Coordinates departmental programs and supports department operations
Pulama Department	Saien Cabradilla	Department Coordinator	Program Coordination	Coordinates departmental programs and supports department operations

Average Salary

Department	Consultation Fee (USD)	Procedure Fees (USD)	Complexity/Extended Care Variations	Insurance/Financial Assistance
Cardiology	Starting at $200–$275 (basic to complex)	Echocardiogram: $800–$2,000 EKG: $300–$500 Stress Test: $1,000–$2,500	Invasive procedures, specialist fees, and extended monitoring increase costs	Most major insurances accepted; financial assistance and payment plans available
Neurology	Starting at $200–$275 (basic to complex)	EEG: $700–$1,500 EMG/NCS: $1,200–$2,500 Consult: $250–$400	Advanced imaging and multi-specialist involvement raise prices	Insurance accepted; financial aid specialists available for program eligibility
Oncology	Starting at $250–$400 (by complexity)	Infusion: $1,500–$3,000/visit Radiation: $3,000–$8,000/course Biopsy: $2,000–$4,500	Costs increase for advanced therapies, multiple sessions, or prolonged care	Insurance and government program support; payment plans; Community Financial Aid
Orthopedics	Starting at $200–$275 (basic to complex)	X-ray: $250–$500 Joint Injection: $700–$1,200 Knee Replacement: $25,000–$45,000	Surgical complexity and prosthetic devices significantly affect pricing	Insurance billed; financial assistance options and payment plans
Outpatient Services	Basic visit: $200 Moderate: $225 Complex: $275	Lab tests: $50–$400 Imaging (CT/MRI): $1,000–$3,000 Physical Therapy: $100–$250/session	Cost varies by number/type of services and specialist consultations	Insurance accepted; self-pay discounts; financial counselors available

Support Programs for Patients

Department / Program	Type of Support	Eligibility	Details	Contact / Access
Financial Assistance	Discounted/Charity Care	Uninsured or Insured Patients; Household income at or below 200% FPL (full charity); Sliding scale up to 350% FPL	Zero patient responsibility for those at or below 200% of the Federal Poverty Level; sliding scale discounts for higher incomes	Application required; forms available through billing or online
Self-Pay & Uninsured Discounts	Automatic Discount	All self-pay patients	Automatic self-pay discounts not linked to income	No application needed; discount applied at billing
In-Home Care Services	Home Health, Hospice	Patients requiring skilled nursing or palliative care at home	Includes nursing, therapies, and social work for qualifying long-term needs	Referral from treating physician; coordinated by case management team
Palliative Care	Symptom Management & Support	Patients with serious illness, including low-income	Medical, emotional, and spiritual support for advanced illness; may be coordinated at home or in hospital	Referral by primary/provider; consult via hospital care team
Social Services	Case Management & Support Resources	All patients, especially those with complex or long-term needs	Assistance with community resources, Medicaid, long-term placement, and transportation	Contact hospital social work/case management office
Day Care Centers / Adult Day Services	Facility-based day care & therapy	Adults with chronic conditions or limited independence, including low-income	Structured programs for socialization, health monitoring, and activities; financial aid may be available through state programs	Referral and coordination through hospital social services

Payment Plans

Payment Option	Description	Contact/How to Apply
Installment Payment Plans	Flexible payment plans that allow the total bill to be paid in installments over time; can be set up for high-cost procedures.	Contact billing department at (800) 593-1551 or set up online through the patient portal.
Interest-Free Plans	No-interest installments available for qualifying patients; terms and eligibility vary.	Call the financial assistance team at (844) 827-5047 for eligibility and setup.
Custom Payment Structures	Options to create flexible payment schedules based on patient need and financial situation.	Request review with a financial counselor during or after care.
Discounted/Sliding Fee Schedule	Discounted bills based on family size and income; available for those who qualify.	Apply during care, or call the financial assistance team at (844) 827-5047.
Government Program Assistance	Help accessing Medicaid or other government programs to cover high costs or uninsured amounts.	Contact Government Program Specialists at (844) 827-5047.
Online Bill Pay Management	24/7 access to view bills, make full or partial payments, and manage payment plans online.	Access via Adventist Health online bill pay portal.
Multiple Payment Methods	Payments accepted via cash, check, credit/debit card, and electronic funds transfer.	Arrange in person, over the phone, or online during setup of payment plans.

Cost Consulting

Department	Financial Counseling Services	Guidance on Treatment Costs	Financial Support Options	Contact Information
Financial Assistance Specialists	Personal review of payment and financial assistance options; assistance for insured or uninsured patients.	Information on services and procedures, including cost guidance based on individual health status; price transparency tool available.	Assistance with applications for Medicaid, Social Security, Health Insurance Marketplace, and Adventist Health Castle´s Community Financial Aid program; payment plans; income- and family-size-based discounts; application for financial aid required.	(808) 263-5500
Patient Financial Services Department	Help determining eligibility for government programs or financial aid; support with applications.	Provides details on cost of services prior to care upon request.	Program eligibility review, emergency care never withheld for inability to pay, payment plans, and discounts available.	(808) 263-5500

Hospital for patients with disabilities or special needs

Department	Physical Accessibility	Assistive Devices	Communication Aids	Priority Services	Staff Training for Inclusive Care
Occupational Therapy & Rehabilitation	Individualized mobility assessments, therapy to promote functional movement, prevention of mobility loss	Provision of assistive technology and adaptive equipment based on individual needs	Support for speech impairments; one-on-one evaluation and treatment	Personalized therapy plans; continuum of care from acute to home health and outpatient services	Therapists are certified, highly trained in evidence-based evaluation and disability support
Home Health & Personal Care Services	Home modifications for accessibility as part of care plans	Home health aide assistance with activities of daily living	Collaboration with clients and families for specialized communication needs	Cost-effective alternatives for those with confining illness or special recovery needs, coordination with physicians and caregivers	Experienced professionals trained for inclusive, coordinated care at home
General Hospital Facilities	Accessible buildings and exam rooms (detail not specified)	Not specified	Not specified	Not specified	Emphasis on hiring highly qualified staff providing inclusive care

Digital Health Services

Here is a table outlining the digital health services at Adventist Health Castle:

Service	Description
Access to Patient Portals	MyAdventistHealth provides access to personal health records, test results, and secure messaging
Account Alerts	Receive email notifications about health updates and appointments
Care Provider Notes	Ability to read care provider notes online
Complete Forms Online	Fill out medical forms before appointments digitally
Current Medication Lists	Maintain and access current medication lists online
Remote Monitoring Tools	Utilize remote monitoring for continuous health tracking (not explicitly described but may be part of portal services)
Secure Messaging	Send secure messages to healthcare providers
Self-Enrollment	Self-enroll in the patient portal using email, phone number, or medical record number
Telemedicine Options	No specific telemedicine services listed, but they offer a range of digital services enhancing remote care
Test Results	View new test results online through the patient portal

This table lists various digital health services available, focusing on patient portal features. However, specific telemedicine options and remote monitoring tools beyond the patient portal are not explicitly detailed.

Collaborations / Educational Programs

Department	Program Name	Program Details	Duration/Hours	Training Components
Administration	Dupper Internship Program	Internship project in finance, operations, or mission for exposure to healthcare careers	Varies	Hands-on project, mentoring
Chaplaincy/Spiritual Care	Mission Leadership Residency Program	Combines Clinical Pastoral Education with mentorship from experienced spiritual care providers	Varies	Clinical education, mentorship, spiritual care training
Clinical Rotations	Health Scholars Program	Direct patient care, practical bedside etiquette, taking vitals, bathing, mentorship	3, 9, or 15 months; 280 total hours	Online modules (15h), In-person practicum (15h), Clinical experience (250h)
Medical Assistant	Medical Assistant Program	Paid hands-on training, prepares graduates for Certified Clinical Medical Assistant exam, classroom & practicum	7 months; 720 total hours	Weekly didactic classes, clinical rotations, simulation, practicum, online modules
Nursing	Nurse Residency Program	Transition program for new nursing graduates, structured orientation and professional development	Varies	Orientation, clinical teaching, mentorship, skills development
Leadership	Leadership Residency Program	Develop skills for careers in HR, Finance, Business Development, IT, Physician Enterprise	Varies	Mentorship, leadership projects, practical assignments

Collaborative Research Projects

Department	Collaborative Research Projects	Clinical Trials / New Treatments / Medical Devices	Impact on Healthcare Professionals’ Advancement
Cancer Research	Joined Hawai?i Cancer Consortium for unified basic, translational, and clinical cancer research across the state and Pacific Rim. Consortium includes major hospitals and academic partners.	Expands access to clinical trials for cutting-edge cancer therapies. Enables windward O?ahu patients to participate in advanced studies and utilize latest treatment protocols.	Provides opportunities for staff to collaborate on research, stay updated on emerging cancer therapies, and engage in multidisciplinary trials. Enhances access to research infrastructure and professional networks.
Community Health	Collaborative Community Health Needs Assessment (CHNA) conducted with 19 Hawai?i hospitals, led by the Healthcare Association of Hawai?i. Focus areas: financial security, mental health, housing, trust, and equitable access.	Development and collaboration on community benefit programs to address prioritized health needs. Data-driven health improvement strategies and preventive initiatives.	Enables professionals to engage in population health research and program development, building skills in needs assessment, intervention design, and outcome evaluation.
Education & Research	Ongoing investment in health education, research collaborations, and community outreach programs that support evidence-based practice.	Research and educational initiatives to develop new protocols and best practices for care delivery, with emphasis on collaborative partnerships.	Supports professional development, promotes continued education, and fosters evidence-based practice among clinicians and staff.

Professional Development Programs

Department	Affiliated Organization	Professional Development Programs
Administration	Baldrige Performance Excellence Program	Participation in Quest for Excellence, Baldrige Award professional development events
Allied Health	COPE Health Scholars	Educational and experiential courses for students, career changers; COPE Connect alumni network
Cancer Care	Hawai‘i Cancer Consortium	Collaborative research, clinical trials, and professional networking
Cardiovascular Services	Huron Healthcare	Revenue cycle leadership, operational management training for managers
Nursing	COPE Health Scholars	Clinical experience, patient-centered care training, leadership opportunities
Security	Allied Universal	Security services staff development and training programs

Certification and Accreditation Programs

Department	Certification/Accreditation	Accreditation Body
Emergency / Trauma	Level III Trauma Center	American College of Surgeons Committee on Trauma (ACS), State of Hawai´i Department of Health
Emergency Department - Geriatrics	Geriatric Emergency Department Accreditation	American College of Emergency Physicians
General Hospital	Accreditation	The Joint Commission
Hospital Quality & Patient Experience	Five-Star Rating	Centers for Medicare & Medicaid Services (CMS)
Clinical Education	Basic Life Support (BLS) Provider Certification	American Heart Association

Internship and Observation Programs

Department	Program/Opportunity	Eligibility	Details
Administrative/Non-clinical	Dupper Internship Program	Students interested in finance, operations, or mission	Internship project experience in healthcare finance, operations, or mission
Business & Leadership	Leadership Residency Program	Early career professionals and students	Career paths in Human Resources, Finance, Business Development, IT, Physician Enterprise
Chaplains/Spiritual Care	Mission Leadership Residency Program	Individuals pursuing spiritual care or chaplaincy	Clinical Pastoral Education and mentorship in spiritual care
Community Health	COPE Health Scholars	Students interested in healthcare careers	Clinical and non-clinical experience, workforce readiness workshops, technical skills
General Hospital (Allied Health, Nursing, Medical)	Workforce Readiness Program	Individuals facing career development hardships	Internships, community outreach, job skills training, assistance with hiring process
Nursing	Nurse Residency Program	New nursing school graduates	Structured orientation and professional development for transition to nursing practice
Volunteering (All Departments)	Volunteer Program	16 years of age or older, medical clearance, TB test	Minimum 4-hour shift per week, six-month commitment or summer volunteer, various hospital areas

Hospital Academic Awards and Achievements

Department	Award	Year	Details
Hospital-Wide	CMS Five-Star Rating	2023, 2024	Only hospital in Hawai‘i to achieve this distinction in 2024; top 10% of hospitals nationwide.
Outpatient Rehabilitation	Press Ganey Human Experience (HX) Guardian of Excellence Award®	2023	Top 5% nationally for patient experience in outpatient rehabilitation.
Hospital-Wide	Malcolm Baldrige National Quality Award	2017	Highest national recognition for performance excellence; first organization in Hawai‘i to receive this award.
Cardiology	Coronary Intervention Excellence	Year not specified	Recognized for excellence in coronary intervention care.
Orthopedic Surgery	U.S. News & World Report Recognition	Year not specified	Recognized for excellence in orthopedic surgery.
Vascular Surgery	U.S. News & World Report Recognition	Year not specified	Recognized for excellence in repair of an aortic aneurysm.
Patient Experience and Engagement	U.S. News & World Report Recognition	Year not specified	Recognized for patient experience and engagement.

Hospital Specialization and Expertise Opportunit

Department	Program Name	Description
Business Development	Leadership Residency Program	Residency opportunity for future healthcare leaders in business development.
Chaplaincy / Spiritual Care	Mission Leadership Residency Program	Combined Clinical Pastoral Education and mentorship for spiritual care providers and chaplains.
Finance	Leadership Residency Program	Residency program focused on developing healthcare leaders in finance.
Human Resources	Leadership Residency Program	Residency opportunity for careers in healthcare human resources leadership.
Information Technology	Leadership Residency Program	Residency training for future leaders in healthcare IT management.
Nursing	Nurse Residency Program	Structured orientation and professional development program for new nursing graduates.
Physician Enterprise	Leadership Residency Program	Residency track for developing leaders in physician enterprise operations.

Hospital Residency and Assistantship Programs

Department	Program Type	Details
Business Development	Leadership Residency	Training in healthcare business management and strategy
Chaplaincy	Mission Leadership Residency	Spiritual care and Clinical Pastoral Education
Finance	Leadership Residency	Hands-on experience in healthcare finance roles
Human Resources	Leadership Residency	Development in healthcare HR management and operations
IT	Leadership Residency	Immersive training in healthcare information technology
Nursing	Nurse Residency	Structured orientation for new RN graduates; clinical simulation, mentorship, and professional development
Physician Enterprise	Leadership Residency	Leadership preparation for physician group administration

What are the activities of the hospital for patients without insurance?

Department/Service	Service/Support Option	Description
Financial Assistance	Charity Care	Full coverage for eligible uninsured patients with household income =200% Federal Poverty Level for emergency and medically necessary care.
Financial Assistance	Discounted Care	Sliding scale of discounts for uninsured patients with household income up to 400% Federal Poverty Level. Discounts range from 50% to 100% of Amounts Generally Billed (AGB), depending on income bracket.
Billing	Prompt-Pay Discounts	Discounts granted for cash, prompt, or advanced payments for services.
Billing	Payment Plans	Interest-free, extended payment plans available to help uninsured patients manage hospital bills over time.
Emergency Department	Emergency Care Guarantee	Emergency care is provided to all individuals regardless of ability to pay or insurance status.
Patient Financial Services	Financial Assistance Application Support	Guidance and support for completing financial assistance applications; available during care or via the Financial Assistance Team hotline.
Billing	Uninsured Patient Discounts Policy	Hospital charges discounted to amounts generally paid by insurers for uninsured patients; policy strives to limit payments not to exceed those paid by Medicare or other government programs.
Patient Resources	Alternative Insurance Guidance	Patient advisors provide information and referrals for public insurance programs and other health coverage options.
Emergency Room Physicians	Direct Physician Billing Support	Uninsured and underinsured patients may contact providers directly for physician-specific financial assistance if billed separately.

Hospital Research Collaborations

Department/Lab	Partners	Affiliated Universities/Research Centers
Cancer Research	Hawai?i Cancer Consortium	University of Hawai?i Cancer Center, UH Manoa’s John A. Burns School of Medicine
General	Central Medical Clinic, Hawai?i Pacific Health, Kuakini Medical Center, The Queen’s Health Systems	N/A

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program	Program Structure	Target Audience
Mission Leadership / Spiritual Care	Mission Leadership Residency Program	Structured residency with Clinical Pastoral Education and mentorship from experienced spiritual care providers	Chaplain trainees, new graduates
Nursing	Nurse Residency Program	Structured orientation and professional development; mentorship to ease transition for new nursing school graduates	New nursing graduates
Leadership / Administration	Leadership Residency Program	Guided mentorship, hands-on projects, career development in HR, Finance, Business Development, IT, and Physician Enterprise	Recent graduates, early career professionals
Finance, Operations, Mission	Dupper Internship Program	Internship project completion with assigned mentors in finance, operations, or mission	Interns, early career trainees
Medical Assisting	COPE Health Scholars Medical Assistant Program	7-month program with didactic learning, clinical rotations, practicum hours, co-designed mentorship focus	Trainees, community members, Adventist Health associates (ages 18+)
General Staff	Job Coaching and Job Shadowing	Workforce development with job coaching and opportunities for shadowing professionals	New hires, staff in transition, trainees

Adventist Health Castle Nearest Places

Hotels

0.6 km

4.8

Kailua Guesthouse

Free WiFi, Kitchenette, Parking, Garden

0.9 km

4.7

Kailuana Apartment

Beach Access, Free Parking, Kitchen, AC

0.95 km

4.6

Walker´s Lanikai Beach House

Beachfront, Family-friendly, Free WiFi, Parking

1 km

4.5

Manoa Valley Inn

Historic Inn, Free Breakfast, Pool, WiFi

1 km

4.4

HI - Honolulu University Hostel

Budget, Shared Kitchen, Free WiFi

1 km

4.3

Honolulu Waterfront Plaza

City Views, Rooftop Pool, Business Center

Florists and Gift Shops

0.6 km

4.9

The Orchid Design Florist LLC

Fresh flower arrangements, tropical bouquets, lei, online ordering, same-day delivery

0.8 km

4.7

The Picket Fence Florist

Designer bouquets, online & phone orders, custom arrangements, hand delivery

0.0 km

Hospital Gift Shop (Castle Medical Center)

Gifts, fresh flowers, gift baskets, get well items, books, games, hospital delivery

0.9 km

4.8

James Cress Florist (Kailua Delivery)

Same-day delivery, handcrafted bouquets, plants, gift baskets, local service

0.0 km

4.8

Castle Medical Center Gift Shop

On-site hospital gift shop, flowers, chocolates, plush toys, get well gifts

0.9 km

4.4

Watanabe Floral at Times Kailua (Satellite Pickup)

Pickup location for Watanabe Floral, wrapped bouquets, seasonal flowers

Food and Restaurant

0 km

4.4

The Bistro at Adventist Health Castle

Vegetarian, American, Healthy, Wholesome, Fresh foods, Animal protein options (beef, chicken, fish)

0.5 km

L&L Hawaiian Barbecue

Hawaiian, Barbecue, Plate Lunches

0.5 km

4.1

Ninja Sushi

Japanese, Sushi, Asian

0.6 km

4.4

The Food Company

Hawaiian, Asian Fusion, American

0.7 km

Zippy´s Kailua

Hawaiian, Asian, American, Comfort Food

0.6 km

4.5

Paniolos Hawaii

Hawaiian, Tex-Mex, Tacos, Burritos

Pharmacies

Approx. 0.05 km

Ko´olau Pharmacy

Retail pharmacy, specialty medication, medication counseling, walk-in service, prescription refills

0 km

4.6

Adventist Health Castle Pharmacy

Outpatient pharmacy, medication counseling, prescription services, compounding, walk-in clinic, durable medical equipment, Medicaid accepted, handicapped accessible

Approx. 0.9 km

4.2

Safeway Pharmacy

Retail pharmacy, prescription refills, immunizations, flu shots, medication counseling

Approx. 0.95 km

4.3

Kaiser Kailua Pharmacy

Retail pharmacy, prescription pick-up, mail order, medication consultation, immunizations

Approx. 1 km

4.1

Longs Drugs Kailua (609 Kailua Rd)

Pharmacy, prescription services, health and wellness products, immunizations

Approx. 1 km

Walgreens Kailua

Pharmacy, prescription refills, immunizations, drive-thru pharmacy, health screen services

Taxi and Transportation

0 km

4.7

Uber

24/7 on-demand rides, app-requested taxi, upfront pricing, business & airport options, options for 4-6 riders

0.9 km

TheCAB Hawaii

24/7 dispatch taxi service, GPS dispatch, accessible van, advance reservations, curb/door pickup

0.1 km

4.5

TheBus (Route 67/69/66/87/89/672/PH4)

Public bus service, multiple lines, frequent stops at hospital entrance, wheelchair accessible

0.7 km

4.1

Tu-Tu Taxi

Local taxi service, advance reservations, wheelchair accessible, curbside pick-up

0.95 km

3.9

Hele On Bus (Kailua Shuttle)

Shuttle service to/from Kailua, ADA accessible, regular Oahu stops

0 km

4.8

Castle Medical Center Courtesy Shuttle

Hospital courtesy transportation, assistance for patients/visitors, scheduled pick-up

ATMs and Banks

0.6 km

4.2

American Savings Bank - Kailua Branch

ATM (Deposits & Withdrawals with multiple denominations), Drive-Up Teller, Night Drop, Foreign Currency Exchange, Full banking services, Weekend Hours

0.8 km

3.8

Central Pacific Bank - Kailua Branch

ATM, Personal and Business Banking, Safe Deposit Boxes, Mortgage Services, Full banking services

0.9 km

Bank of Hawaii - Kailua Branch

ATM, Personal Banking, Business Accounts, Full-service banking, Safe Deposit Boxes

0.95 km

4.1

First Hawaiian Bank - Kailua Branch

ATM, Personal Banking, Business Banking, Loans, Financial Advice

0.7 km

American Savings Bank ATM (Safeway Shopping Center)

ATM, Cash Withdrawals, Deposits

0.85 km

Bank of Hawaii ATM (Kailua Shopping Center)

ATM, Cash Withdrawals, Balance Inquiries

Parking Lots

0 meters

4.3

Adventist Health Castle Main Parking Lot

Free parking, accessible parking, visitor and patient parking, front entrance access

20 meters

4.3

Harry and Jeanette Weinberg Medical Plaza Parking

Free parking, pharmacy and outpatient clinic access, close to hospital services

60 meters

4.3

Castle Medical Center - Parking Lot

Free parking, public transit access (bus stop nearby), close to hospital campus

Shopping Malls

1.1 km (slightly beyond specified radius)

4.6

Kailua Farmers Market

Produce, food, and local goods

1.2 km (slightly beyond specified radius)

3.8

Target Store Oahu-Kailua

General retail goods

N/A

No shopping center within 1 km

N/A

Stationery and Copying Services

0.34 km

4.4

The UPS Store Kailua

Printing (banners, posters, business cards, brochures, copies), stationery and custom cards, office supplies, document shredding, faxing, scanning, mailbox services

0.97 km

4.1

Target Oahu-Kailua

Printing services, photo printing, office and school supplies, basic stationery

0.99 km

CVS Pharmacy (Longs Drugs Kailua)

Photo printing, basic printing services, greeting cards, stationery supplies

Car Rental

0.9 km

4.3

Enterprise Rent-A-Car

Economy, SUVs, vans, luxury vehicles, additional drivers allowed

0.8 km

4.5

Waikiki Rental Car

Compact, standard, minivans, specialty vehicles

0.7 km

4.4

Hui Car Share - Kailua

Hourly or daily car sharing, hybrid and gasoline vehicles

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews highlight an overall satisfaction with Adventist Health Castle, particularly praising the helpfulness and efficiency of medical staff including doctors, nurses, and receptionists. Patients express gratitude for the ease of registration and the supportive care provided by the staff during difficult times. Additionally, the staff´s ability to go above and beyond in their service is frequently commended.

❌ Summary of Negative Reviews

Negative reviews focus on frustrations with the hospital´s phone system and appointment scheduling, where patients experienced long waits and abrupt call terminations. Complaints also include issues with the pharmacy´s inability to supply essential medications promptly. Some reviewers expressed dissatisfaction with the online consult system and noted a stark contrast in service quality compared to private care, prompting questions about the prioritization of private work by some staff.

Working Hours

Main Hospital

Open 24 Hours, 7 days a week

Emergency Room

Open 24 Hours, 7 days a week

Urgent Care

Monday-Friday: 7 a.m. - 7 p.m., Saturday-Sunday: 8 a.m. - 6 p.m.

Specialty Care

Monday-Friday: 8 a.m. - 5 p.m., Saturday-Sunday: Closed

Department Phones

Department	Phone
Cardiovascular
Emergency Room
Laboratory Services
Imaging Services
Infusion Center
Joint and Spine Center
Mental Health
Occupational Therapy
Outpatient Clinic
Pharmacy
Physical Therapy
Primary Care
Robotic Surgery
Speech Therapy
Spiritual Care
Surgical Services
Urgent Care
Women´s Health
Hospital Main	808-263-5500
Specialty Care	808-263-5009

Language and Translation Services

English
Japanese
Over 200 languages (by translation services)
Sign Language