Atrium Health Pineville

| Department | Name | Title | Area of Expertise / Role | |---------------------------|-----------------------------|--------------------------------------------------|------------------------------------------------------------------------------------------------------------------| | Executive Leadership | Eugene A. Woods | President and Chief Executive Officer | Overseeing overall hospital operations, strategic direction, and patient care quality | | Facility Management | Alicia Campbell | Facility Executive and Vice President | Managing day-to-day hospital operations, facility expansion, and strategic initiatives for Pineville | | Nursing | Robyn Barriffe | Chief Nursing Officer, Atrium Health Pineville | Nursing leadership, quality and safety in patient care, nursing excellence | | Nursing | Janice Walker | Senior Vice President and Chief Nursing Officer, Southeast Region | Regional oversight of nursing practice, professional governance, quality and safety initiatives | | Greater Charlotte Region | Ken Haynes | President, Greater Charlotte Region | Regional operations, service line leadership, expansion and integration of care sites | | Finance | Anthony C. DeFurio | EVP, Chief Financial Officer | Organizational finance, operations, managed health resources, strategic partnership development | | Legal | Brett J. Denton | EVP, Chief Legal Officer | Legal affairs, healthcare regulatory compliance, risk management | | Social Impact/Equity | Kinneil Coltman | EVP, Chief Community and Social Impact Officer | Health equity, diversity and inclusion, community well-being strategies | | Academic Affairs | Julie A. Freischlag, MD | EVP, Chief Academic Officer & CEO, Atrium Health Wake Forest Baptist | Academic medicine, physician and faculty development, translational research and education | | Academic/Clinical | Kevin High, MD | President, Atrium Health Wake Forest Baptist | Clinical operations, academic integration, infectious diseases, faculty mentorship | | Foundation/Philanthropy | Armando L. Chardiet | President, Atrium Health Foundation | Philanthropy, fundraising, advancement of hospital mission | | Foundation/Operations | Electa E. McPherson, MBA | SVP, Operations & Chief Financial Officer, Foundation | Operational leadership, financial administration for philanthropic activities | | Foundation/Chief of Staff | Kirstin Ashford | Vice President, Chief of Staff, Foundation | Strategic relations, donor engagement, communications | | Foundation/Development | Ginger Moran, CFRE | Director, Development, Foundation | Fundraising, foundation partnerships, community relations | | Foundation/Grants | Sarah Bailey | Director, Grants, Foundation | Public health programming, grants management, nonprofit strategy |

| Department | Common Consultation Fee | Example Procedures/Services | Average Procedure Cost (Estimate) | Cost Variation Factors | Financial Aid & Payment Options | |------------------|------------------------|-------------------------------------------|-----------------------------------|------------------------------------|------------------------------------------| | Cardiology | $250 - $350 | EKG, Stress Test, Cardiac MRI, Cardiac Cath, Bypass Surgery | EKG: $150-300
Stress Test: $300-800
Cardiac Cath: $5,000-12,000
CABG: $35,000-80,000 | Procedure type, complexity, specialist, inpatient/outpatient, implant/device costs | Uninsured discount (50%)
Sliding scale
Payment plans up to 100 months
Medicaid/Medicare/Private Insurance | | Oncology | $300 - $400 | Office Visit, Chemotherapy, Radiation Therapy, Cancer Surgery | Chemo session: $2,000-6,000
Radiation: $7,000-20,000/course
Surgery: $15,000-40,000 | Drug type, cycle count, surgery type, location, specialist | Financial assistance based on need
Payment plans
Insurance billing support | | Neurology | $250 - $400 | Neurology Consult, EEG, MRI Brain, Epilepsy Monitoring | EEG: $1,000-2,000
MRI: $1,800-3,500
Monitoring: $2,500-5,000/day | Diagnostic complexity, specialist, inpatient vs outpatient | Hardship and uninsured discounts
Payment plans
Medicaid/Medicare/Insurance | | Orthopedics | $200 - $300 | Consult, X-ray, Arthroscopy, Joint Replacement | X-ray: $250-400
Arthroscopy: $5,000-9,000
Knee/Hip Replacement: $25,000-55,000 | Procedure complexity, implant used, rehab needs, inpatient days | Discounts for uninsured (50%)
Interest-free payment options
Sliding scale based on income | | Outpatient | $100 - $200 | Labs, Minor Procedures, Imaging, Physical Therapy | Labs: $50-300
Minor Procedure: $800-2,500
Imaging: $600-2,200
PT: $120-250/visit | Service type, frequency, specialist involvement | Payment plans, uninsured/self-pay discounts, insurance billing support | Notes: - Final patient responsibility depends on insurance, network status, and financial assistance eligibility. - Financial Assistance: Atrium Health offers automatic uninsured discounts (typically 50%), hardship discounts, robust interest-free payment plans, and direct insurance billing. Assistance is available for eligible patients under 400% of the federal poverty level and for those facing catastrophic expenses. - Estimates are reference ranges and can vary. Patients are encouraged to use the online price estimator or contact Financial Counseling for personalized estimates.

| Department/Service | Program Name | Details | Contact/Application Info | |-----------------------------------|------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|------------------------------------------------| | Financial Assistance | Community Sliding Fee Discount Program | Full 100% discount for income =300% FPL, partial discount up to 400% FPL. | Download/mail application. Call 704-512-7171 | | Financial Assistance | Uninsured Discount | 50% discount on all medically necessary services for uninsured patients. | Applied automatically | | Financial Assistance | Hardship Discount | Additional hardship-based reductions and interest-free payment plans up to 100 months. | Call 704-512-7171 or 844-440-6536 | | Financial Assistance | Financial Assistance Scoring (FAS) | Automatic process for outpatient/uninsured; no application needed for most services. | Automatic screening | | Coverage Assistance | Medicaid/Insurance Application Support | Dedicated team helps patients apply for Medicaid and other coverage. | 704-512-7171 | | In-Home Care | Atrium Health At Home | Skilled nursing, physical/occupational/speech therapy, chronic disease management, home infusion. | 704-512-5550 | | Home Medical Equipment | Home Respiration/Infusion Equipment | Home oxygen, CPAP, and infusion therapy provided at home. | 704-512-5550 | | Palliative Care | Palliative & Supportive Care | Symptom management, advanced care planning, and coordinated social support for chronic/serious illness. | Physician referral required | | Support Groups | Stroke, Parkinson’s, MS, ALS Support Programs | Support groups for patients, families, and caregivers (stroke, MS, Parkinson’s, ALS). | Various RSVPs; see program calendar | | Social Support | Social Work & Care Coordination Services | Social workers assist with resource access, housing, food, and care transitions. | Provided during care | | Day Care/Adult Day Services | Day Care Centers | Referral to local adult/senior day care centers for medically eligible patients. | Referral via care team | | Payment Plans | Affordable Payment Plans | No- or low-interest payment plans available for all outstanding balances. | Set up via patient portal or by phone |

Plan Name	Eligibility	Interest/Fees	Term / Duration	Minimum Payment	Special Features	Contact / Enrollment
Choice	Account balance = $10,000	No interest	Up to 24 months	Flexible; based on balance	Available to all; affordable minimum monthly payment	Customer Service: 704-512-7171 / AccessOne: 1-888-458-6272
Choice 10	Account balance > $10,000	No interest or low fixed interest	Up to 100 months	Flexible; based on balance	Interest-free and low-interest options; extended terms	Customer Service: 704-512-7171 / AccessOne: 1-888-458-6272
Choice Outreach	Patients below 400% Federal Poverty Guidelines; financial assistance or hardship discount recipients	No interest	Until balance paid; minimum payments set	$25/month for balances < $2,500; 0.5%–1% of balance for > $2,500	Automatically eligible with financial assistance/hardship discount	Customer Service: 704-512-7171 / AccessOne: 1-888-458-6272
Hardship Discount	Catastrophic medical event; balance = 10% of household resources	No interest on payment plan	Flexible / multi-year possible	Arranged per case	Multi-year, interest-free installment plans available with approval	Customer Service: 704-512-7171 / 1-844-440-6536
Uninsured Discount	Uninsured patients	No interest (applies to patient-responsible portion)	Applied automatically (billing cycle)	After discount; balance can enter above plans	50% discount off gross charges; eligibility for payment plans still available	Customer Service: 704-512-7171 / 1-844-440-6536
Flexible Payment Plan (General)	All patients with outstanding balances	No-interest or low-interest	Up to 100 months (based on balance)	Affordable minimum monthly payment	No credit reporting; customizable; combine family bills	Set up via MyAtriumHealth or by phone

Department/Service	Financial Counseling Services Offered	Guidance on Treatment Costs Provided Before Care	Financial Support Options Available	How to Access/Contact
Financial Assistance	Assessment of financial need and eligibility; automatic evaluation for uninsured and low-income patients; assistance applying for financial aid programs; multi-language information	Yes, detailed estimates via Price Estimation Line and online cost estimator	Coverage Assistance & Financial Assistance (CAFA) for uninsured/underinsured (income up to 400% FPG) Automatic Uninsured Discount (50% off gross charges; no application needed) Hardship Discount for catastrophic medical bills (balance >10% of household income) Sliding Fee Program at NHSC community sites (discounts based on income/family size)	Patient Customer Service: 704-512-7171 or 844-440-6536 Price Estimation Line: 704-355-0900 Apply online, by mail, or in-person at admitting office
Billing Support	Dedicated team answers billing questions, explains charges, reviews eligibility for discounts, and sets up payment plans	Yes, out-of-pocket expense estimates given before scheduled care	Interest-free payment plans (up to 24/100 months based on balance) Fixed low-interest plans for large balances Choice Outreach payment plans for those below 400% FPG	Billing Customer Service: 704-512-7171 Patient Portal for viewing accounts, setting up plans, and making payments
Insurance Coverage Counseling	Assistance in determining Medicaid, Medicare, and Marketplace plan eligibility; help with applications	Yes, review and verification of insurance/other coverage options before extending financial assistance	Help applying for Medicaid/Medicare Assistance finding available insurance before granting financial aid	Coverage Assistance Team via main customer service lines
Patient Self-Service Tools	Online estimator for out-of-pocket costs; view/request itemized bills; submit billing questions; sign up for payment plans	Yes, online cost estimates and pre-service financial clearance available	Mobile and online portal for financial and billing management	Online via Atrium Health patient portal and website

| Department | Physical Accessibility | Assistive Devices | Communication Aids | Priority Services | Staff Training for Inclusive Care | |------------------------|---------------------------------------|-------------------------------------------|---------------------------------------------------|---------------------------------------------------|-----------------------------------------------------| | Hospital-wide | Wheelchair-accessible entrances/exits, elevators, accessible restrooms, designated accessible parking, patient rooms designed for mobility aid users | Wheelchairs, mobility aids, adaptive equipment available on request | In-person and remote interpreter services (200+ languages), American Sign Language (ASL) interpreters, MyChart Bedside iPads for educational content, health information in accessible formats | Triage prioritization for urgent care needs, case managers for coordination, chaplain/spiritual care support, advisors for patient perspective input | Diversity, equity, and inclusion programs, training in cultural competence, disability awareness, and communication accessibility | | Emergency Department | Fully accessible ER entrance, interior navigation aids, accessible treatment rooms | Wheelchairs, mobility devices, medical equipment adapted for disabilities | 24/7 interpreter access, ASL, multi-language phone/video interpretation | Immediate/emergency prioritization for patients with special needs or disabilities | Trained in emergency disability accommodation, ongoing inclusion/cultural sensitivity education | | Rehabilitation Services| Therapy gym with accessible equipment, adaptive therapy garden, accessible transitional apartments | Specialized therapy devices, adaptive equipment for physical and cognitive needs | Patient education materials in accessible formats, interpreter services for communication impairments | Individualized care plans, case coordination with other departments | Board-certified rehab specialists, advanced training in adaptive/assistive care | | Patient Services | Volunteer escorts, information/help desks accessible to all | Assistance with navigation, adaptive aids for orientation | Language Access Team for interpretation, written and video educational content for patients with disabilities | Priority access to interpreters and support services, flexible scheduling as needed | Ongoing training in patient advocacy, communication, and inclusive service delivery | | Spiritual Care | Accessible chapel, visitation services in patient rooms | Adaptive religious texts/materials (upon request) | Chaplains trained to communicate with diverse populations, including those with communication challenges | On-call support for emotional crises or spiritual needs, regardless of disability | Certified chaplains, education in inclusive spiritual care, regular training updates |

Department	Digital Health Service	Key Features	How It Supports Patient Care
Behavioral Health	Virtual Behavioral Health Integration	Real-time access to behavioral health team Video visits and consults Teletherapy in schools and primary care	Immediate patient assessment and treatment Expands access for mental health needs Efficient collaboration between providers and behavioral specialists
Cardiology	Remote Patient Monitoring (Perfect Care Initiative)	Digital health kit (fitness tracker, weight scale, blood pressure cuff) Mobile app data transmission Continuous clinical monitoring post-surgery	Enables continuous recovery tracking Early detection of complications Decreased readmissions and improved outcomes
Community Health	Community Virtual Primary Care	Exam by certified medical assistant at local site Secure video visits with provider Digital diagnostic equipment (TytoCare device)	Enhances local access Convenient follow-up and referrals Immediate remote evaluation for minor conditions
Critical Care	Virtual Critical Care	24/7 real-time monitoring Two-way audio/video communication Central command ICU support	Immediate response to critical events Continuous expert supervision Early intervention and support for ICU teams
General Medicine	Virtual Edge Platform	Scheduled/on-demand video and phone visits eVisits (asynchronous messaging modules) Virtual acute and post-acute care	Expands access to care continuum Lowers barriers for remote populations Allows ongoing management of routine and acute needs
Maternity	Patient Portals & Teleconsultation	Online scheduling and messaging 24/7 video visits Secure records and visit summaries	Easy appointment access Real-time provider communication Convenient follow-up and newborn care resources
Pediatrics	Pediatric Video Visits & School-based Virtual Care	School clinics with video access to providers Pediatric urgent care video visits (9 a.m. to 9 p.m.) Teletherapy programs	Reduced ED visits and absenteeism Convenient care for families Ongoing child wellness monitoring
Primary Care	Virtual Primary Care	24/7 video and phone appointments Option to establish ongoing virtual physician relationship Symptom checker and asynchronous communication	Flexible access to care Facilitates chronic condition management Streamlined follow-up and continuity of care
Urgent Care	On-Demand Video Visits	24/7 availability Smartphone, tablet, or computer access Immediate triage and treatment for minor illnesses/injuries	Rapid response for non-emergent issues Reduces need for in-person urgent care visits Supports after-hours access
All Departments	MyAtriumHealth Patient Portal	Secure message providers Online appointment scheduling Access to records and visit summaries Bill pay and financial tools	Empowers patients to manage health Enhances access to medical records Provides continuous communication and payment options

Department	Educational Program Details
Emergency Medicine	4th-year electives available via VSLO for qualified students; exposure to full spectrum of emergency medical and surgical pathology, mentorship, academic opportunities, clinical excellence, and social emergency medicine focus.
Family Medicine	Clinical rotations available for 4th-year students; comprehensive training in outpatient and inpatient settings; team-based care; mentorship and diverse patient encounters across the lifespan.
General Surgery	PGY 3-5 residents participate in colorectal surgery, soft tissue oncology, and CT/vascular surgery rotations at Pineville; apprenticeship models with faculty; conferences (tumor boards, journal clubs); night float for clinical autonomy; elective rotations offered in advanced specialties.
Internal Medicine	Third-year clerkship for Wake Forest medical students; fourth-year acting internships and electives open to external US-educated students via VSLO; clinical rotations, preceptorship, multidisciplinary patient care, access to AHEC housing (space dependent).
Neurological Surgery	4th-year electives via VSLO; exposure to subspecialty neurosurgery, high-volume operative experience, multidisciplinary clinical and surgical environment, and research opportunities.
Orthopedic Surgery	4th-year electives; robust clinical rotations; operative experience in all subspecialty areas; mentorship; graduated responsibility; 300-500 cases per clinical year.
Pediatrics	4th-year electives and core clerkships available; rotations on inpatient and outpatient pediatric care teams; teaching by faculty and residents; exposure to diverse pediatric populations.
Psychiatry	4th-year electives; rotations in telepsychiatry, behavioral health integration, psycho-oncology, private practice; seminars, research opportunities, and electives in subspecialty psychiatry.
Physical Medicine & Rehabilitation	4-week 4th-year clerkship; applications via VSLO; exposure to acute rehabilitation for adults and children; multidisciplinary team experience; scholarship program available; virtual research mentorship paired with faculty and residents.
Obstetrics & Gynecology	4th-year electives; clinical rotations in inpatient and outpatient OB/GYN; exposure to procedural, surgical, and ambulatory care; teamwork with residents and faculty.
Urology	4th-year electives; operative and clinical exposure to urology subspecialties; mentorship with attending physicians; opportunities to participate in research.
Surgery (Research/Trauma/Medical Student Summer Scholars)	9-week paid internship for first-year medical/undergraduate/post-graduate students; exposure to clinical surgery, trauma and research; hands-on and didactic learning, mentorship, and collaborative research opportunities.
Medical Education (Multi-Departmental)	Longitudinal integrated curriculum for 3rd/4th year students via Wake Forest partnership; clinical rotations, seminars, and classes; hands-on training in simulation centers; continuing professional development and certification via Charlotte AHEC; robust shadowing and observation programs; simulation-based training at Carolinas Simulation Center.
Allied Health/Nursing/Student Placement	Clinical and work-based learning placements in partnership with educational institutions; Summer Internship Program (7-10 weeks, paid, non-clinical); shadowing/observation opportunities; placements require an active Clinical Education Affiliation Agreement between school and Atrium Health.

Department	Collaborative Research Projects	Clinical Trials	Development of New Treatments/Devices	Impact on Healthcare Professionals’ Advancement
Neurosciences	Neurovascular medicine and stroke care research, support for personnel, programmatic, and equipment needs at The George Shinn Comprehensive Stroke Center; Parkinson’s Disease and Movement Disorders clinical and translational research; ALS care innovations	Clinical trials and research initiatives for neurovascular, ALS, and Parkinson’s Disease treatments	Development of advanced diagnostic tools and therapy protocols for stroke, ALS, and movement disorders	Fellowships, patient support programs, research roles, and access to new technologies and education
Cardiology	Multicenter cardiovascular research collaborations through Sanger Heart & Vascular Institute	Cardiovascular clinical trials (including Phase I-IV studies on heart failure, arrhythmias, and device evaluation)	Advancements in open-heart surgery techniques and adoption of new cardiac devices	Nursing governance, multidisciplinary teamwork, and skills development in advanced cardiac care
Infectious Diseases	COVID-19 treatment optimization, international XPORT trial involvement	XPORT COVID-19 trial coordinated by Levine Cancer Institute, evaluating new antiviral therapies	Protocols for oral and home-based COVID-19 treatment options	Participation in rapid response research, training in protocolized pandemic care
Internal Medicine	Research and education fund supports regional/global presentations, residencies, and research	Outcomes and translational medicine clinical trials	Quality improvement initiatives and evidence-based practice integration	Professional development via research opportunities, wellness programs, and conference support
Oncology	Levine Cancer Institute: Multisite, multicancer clinical trials and translational research	Phase I-III trials for breast, gynecologic, prostate, lung, and colorectal cancers; access to novel therapies	Tumor genomics, tailored therapies, and early access to innovative cancer treatments	Fellowships, research presentations, skill enhancement in clinical trial management
Nursing	Professional governance, quality/safety improvement, shared decision-making research	Involvement in patient outcome and care environment studies	Evidence-based practice models and workflow innovations	Pathway to Excellence designation, leadership development, continuing education
Orthopaedics	Advancement of research and educational programs for musculoskeletal disease and surgery	New treatments for joint replacements and ortho devices	Robotic-assisted and minimally invasive orthopedic procedures	Access to cutting-edge orthopaedic innovations and research training
Emergency Medicine	Resident education and seed funding for departmental research	Emergency medicine-specific clinical projects and database studies	Development of emergency protocols and quick-assessment medical devices	Enhanced training, leadership, and faculty-driven research opportunities
Family Medicine	Population health research, chronic disease management projects	Primary care and chronic illness management trials	Telehealth solutions, preventive care protocols	Opportunities for resident involvement and global health rotations
Nephrology	Collaborative research on portable and in-home dialysis technologies	Outcome studies on new dialysis delivery models (inpatient and in-home)	Adoption and evaluation of portable bedside dialysis machines	Rapid nurse cross-training, improved job satisfaction, and workflow flexibility

| Department | Affiliations / Recognitions | Professional Development Programs | |----------------------------------------------|----------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Advanced Spine Surgery | The Joint Commission Advanced Certification in Spine Surgery | Evidence-based care training, interdepartmental care coordination, quarterly outcome reviews, continuous performance improvement programs | | Cardiology | Advocate Health (Sanger Heart & Vascular Institute, IBM Watson Top 50 Cardiovascular Hospitals) | CME activities, clinical trials participation, cross-disciplinary research, specialty fellowships through Wake Forest University School of Medicine | | General Medicine | Member of Advocate Health (integrated nonprofit health system); CHIME HealthCare’s Most Wired, HIMSS Stage 7 | Internal training, digital health adoption, workforce development programs through the Career Development Center | | Graduate Medical Education | Academic core: Wake Forest University School of Medicine | 200+ residency and fellowship programs, research opportunities, simulation-based training, new graduate nurse residency programs | | Maternity | U.S. News & World Report “Best Hospitals for Maternity Care”; Leapfrog Group “A” Patient Safety | Maternity-specific continuing education, women’s health conferences, team-based simulation drills | | Nursing | American Nurses Credentialing Center (ANCC) Pathway to Excellence designation; Magnet journey | New Grad RN Residency, Center for Advanced Practice for APPs, shared governance councils, professional practice model, nursing research, leadership & mentorship programs, frontline healthcare worker development | | Pediatrics | Levine Children’s Hospital affiliation (U.S. News & World Report “Best Children’s Hospital”, 10 pediatric specialties) | Pediatric specialty fellowships, CME, participation in national pediatric conferences, collaborative research with academic partners | | Rehabilitation | CARF Accreditation (Commission on Accreditation of Rehabilitation Facilities), U.S. News & World Report “Best Hospitals” | Rehab-specific CME, interdisciplinary teamwork seminars, clinical skill workshops | | Oncology | Levine Cancer Institute, American Cancer Society partnership | Cancer care fellowships, CME, oncology nurse certification preparation, clinical research studies | | Surgery | The Joint Commission, HIMSS Stage 7, SpineFirst partnership | Robotic surgery training, perioperative team development, CME sessions, quality & safety improvement workshops | | Neurosciences | Affiliation with Wake Forest University School of Medicine, CNSA (Carolina Neurosurgery & Spine Associates) | Neuroscience specialty fellowships, CME, clinical trials, interdisciplinary collaboration opportunities | | Sports Medicine | Carolinas Stroke Network, Advocate Health system partnerships | Sports medicine fellowships, injury prevention certification, team-based learning sessions |

Department	Certification Program / Recognition	Accreditation / Certifying Body
Advanced Practice Providers	Fellowship Programs in 20+ specialties (NP, PA, CRNA, CNS, CNM)	Atrium Health Center for Advanced Practice
General Hospital	Joint Commission Accreditation	The Joint Commission
Nursing	Pathway to Excellence Designation	American Nurses Credentialing Center (ANCC)
Cardiology	IBM Watson Health Top 50 Cardiovascular Hospitals (Recognition)	IBM Watson Health
Medical Education	Certificate; Residency & Fellowship Programs	Accreditation Council for Graduate Medical Education (ACGME)
Maternity	Best Hospital for Maternity	U.S. News & World Report
Rehabilitation	Best Hospital for Rehabilitation	U.S. News & World Report; Newsweek
Neurosurgery/Spine Surgery	Gold Seal of Approval for Advanced Certification in Spine Surgery	The Joint Commission (in collaboration with AAOS, AANS)
Nursing Education	Nursing Certificates, Diplomas (via Carolinas College of Health Sciences)	North Carolina Board of Nursing, respective national boards
Simulation Training	Carolinas Simulation Center Accredited	American College of Surgeons, Society for Simulation in Healthcare
Stroke Care	Top 10% in the U.S. for Stroke Care	U.S. News & World Report
Continuing Education	Professional Development Certifications (AHEC)	Charlotte Area Health Education Center (AHEC)

Department	Opportunity	Eligibility	Application Window	Details
All Departments (Non-Clinical)	Summer Internship Program	High school, Undergraduate, Graduate Students	Feb 3 - May 30, 2025	7–10 weeks, project-based paid internships and shadowing. Apply online.
Volunteer Services	Departmental Shadowing/Observation	Academic program students, general observers	Ongoing, subject to department approval	Must have department sponsor; oversight & paperwork required.
Allied Health	Allied Health Student Placement Program	Students in partnered academic programs	Varies by institution/department	Clinical placement with a Clinical Education Affiliation Agreement (CEAA) in place.
Medical Education	Medical Student Placement Program	Medical students from schools with CEAA	Varies by institution/department	Work-based learning and clinical rotations.
Nursing	Nursing Student Placement Program	Nursing students from schools with CEAA	Varies by institution/program	Instructor-led clinical rotations.
Nursing	Student Nurse Extern Program	Eligible nursing students	Applications open Oct 4, 2024	Hands-on, paid externships; apply via "Nurse Extern" keyword in CORE Connect.
Nursing	New Graduate RN Residency	RN graduates (< 6 months experience)	December and August cycles	Specialty track education, simulation, mentorship. Accredited transition-to-practice program.
Emergency Medicine	Medical Student Acting Internship (AI) Rotation	4th year medical students (LCME/COCA schools)	March 2024 - February 2025 (visiting students from June)	Four-week rotation, clinical shifts, educational sessions, apply via VSLO.
Emergency Medicine	Healthcare Disparities Externship	Medical students (Wake Forest/visiting)	Ongoing	Project-based externship with clinical shifts; possible SLOE.
Multiple	Visiting Medical Student Rotations (Charlotte Campus)	4th year US medical students (LCME/COCA schools)	June 2025 onwards	Rotations in EM, FM, IM, Neurosurgery, Pediatrics, Psychiatry, PM&R, OB/GYN, Orthopedics, Surgery, Urology; scholarships available.

Department	Award	Issuing Organization	Year	Notes
All Departments	Pathway to Excellence Designation	American Nurses Credentialing Center (ANCC)	2025	Recognized for creating a healthy work environment
Maternity	Best Hospital for Maternity Care (High Performing)	U.S. News & World Report	2021, 2024, 2025	Highest level of achievement for maternity care
Rehabilitation	Best Physical Rehabilitation Centers	Newsweek	2020	Listed among America´s best physical rehabilitation centers
Rehabilitation	Best Hospital for Rehabilitation	U.S. News & World Report	2021	Recognized for excellence in rehabilitation
Spine Surgery	Gold Seal of Approval for Advanced Certification in Spine Surgery	The Joint Commission	2024	One of 23 centers nationally with this distinction
Stroke	Get With The Guidelines–Stroke Gold Plus Quality Achievement Award	American Heart Association	2023	For best practices and life-saving stroke care
Diabetes Care	Target: Type 2 Diabetes Honor Roll	American Heart Association	2023	For high performance in diabetes cardiovascular initiative
Patient Safety	‘A’ Rating for Excellence in Patient Safety	Leapfrog Group	2024	Fall 2024 patient safety report card
All Departments	Sustained Performance Award	American Society for Health Care Engineering (ASHE)	2023	For advancing sustainability measures
Cardiovascular	Top 50 Cardiovascular Hospitals	IBM Watson	Four consecutive years	Advanced cardiovascular care
Hospital Overall	Second-Best Hospital in Charlotte Metro	U.S. News & World Report	2022	Top ranking in metro area

Department	Program Type	Icon
Cardiology	Fellowship
Critical Care Medicine	Fellowship
Dentistry / Oral Medicine	Residency
Emergency Medicine	Residency
Family Medicine	Residency
General Surgery	Residency
Internal Medicine	Residency
Neurological Surgery	Residency
Obstetrics & Gynecology	Residency
Orthopedic Surgery	Residency
Pediatrics	Residency
Pharmacy Practice (PGY1/PGY2)	Residency
Physical Medicine & Rehabilitation	Residency
Psychiatry	Residency
Radiology	Residency
Urology	Residency

Department	Program Type	Icon
Cardiology	Fellowship
Dentistry / Oral Medicine	Residency
Emergency Medicine	Residency
Family Medicine	Residency
General Surgery	Residency
Internal Medicine	Residency
Neurological Surgery	Residency
Obstetrics & Gynecology	Residency
Orthopedic Surgery	Residency
Pediatrics	Residency
Pharmacy	Residency
Physical Medicine & Rehabilitation	Residency
Psychiatry	Residency
Urologic Surgery	Residency

| Department / Service | Financial Assistance Program / Support Option | Payment Plans | Emergency Care Guarantee | Uninsured Discounts & Sliding Scale | Alternative Insurance Guidance | |--------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------|--------------------------------------|-------------------------------------------|---------------------------------------------| | Financial Assistance | 100% financial assistance for uninsured patients with household income up to 300% of Federal Poverty Guidelines (FPG); 50% discount for 301–400% FPG; FAS automatic screening; hardship discount; 180-day eligibility. | Interest-free and low-interest plans (up to 100 months or 24 months, depending on balance); Choice, Choice 10, and Choice Outreach programs. | Emergency Medical Treatment provided to all, regardless of ability to pay (EMTALA compliance). | 50% off gross charges for all uninsured patients automatically; never billed more than Amounts Generally Billed to insured. | Coverage assistance team to help determine eligibility for Medicaid, Medicare, and marketplace plans; application support. | | Patient Billing & Customer Service | Dedicated service lines for pricing, billing questions, estimates, financial assistance, and payment plans. | Self-service portal to view bills, pay, or set up plans online or by phone. | Not denied for emergencies; screening and stabilization. | Discounts automatically applied—no action required for uninsured discount. | Support for finding and applying for insurance coverage options. | | Medical Services | All medically necessary services, including cancer care, heart, imaging, maternity, orthopedics, surgery, wound care, and emergency services. | Not applicable (see financial/patient billing). | 24/7 emergency room, board-certified staff. | Financial assistance covers medically necessary hospital and medical group services. | Insurance assistance included as part of patient support. | | Appeals Process | Ineligible applicants may appeal financial assistance decisions through customer service. | Not applicable (see financial/patient billing). | Not applicable. | Not applicable. | Guidance during appeals on other insurance options considered. |

| Department | Icon | Research Institution / Lab / Partner | Collaboration / Affiliated University / Research Center | |--------------------------------------------------------|----------------------------------------------|--------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------| | Cardiology | | Sanger Heart & Vascular Institute | Partnered for clinical research, innovation, device/therapy development; affiliated with Wake Forest University School of Medicine | | Cancer | | Levine Cancer Institute | Collaborative cancer research, expanded oncology access; affiliated with Wake Forest University School of Medicine | | Emergency Medicine | | Department of Emergency Medicine (Carolinas Medical Center) | Clinical research, resident and faculty research support; affiliated with Wake Forest University School of Medicine | | Family Medicine | | Dept. of Family Medicine / Family Medicine Residency | Research and education collaboration; affiliated with Wake Forest University School of Medicine | | Internal Medicine | | Carolinas Medical Center Internal Medicine | Education, regional and faculty research; affiliated with Wake Forest University School of Medicine | | Musculoskeletal / Orthopaedics | | Atrium Health Musculoskeletal Institute / OrthoCarolina| Orthopedic and sports medicine research; associated with Wake Forest University School of Medicine | | Neurology / Neurosciences | | Neurosciences Institute / George Shinn Stroke Center | Neurovascular, stroke, and movement disorder research; affiliated with Wake Forest University School of Medicine | | Nursing | | Atrium Health Nursing | Nursing research, education, and innovation, including ANCC Pathway to Excellence collaboration | | Oncology/Cardio-Oncology | | Dowd Foundation Center for Cardio-Oncology | Cardio-oncology innovation and clinical trials; partnership with Sanger Heart & Vascular Institute | | Organ Transplant | | Carolinas Transplant Center / LifeShare Carolinas | Organ donation/transplant research and education; affiliated with Wake Forest University School of Medicine | | Outcomes Research | | Outcomes Research Units (Atrium Health) | Population health and best practices research; collaboration with Wake Forest University School of Medicine | | Pediatrics | | Levine Children’s Hospital | Pediatric specialty research and programs; affiliated with Wake Forest University School of Medicine | | Rehabilitation | | Carolinas Rehabilitation | Clinical rehabilitation research; partnered with Wake Forest University School of Medicine | | Stroke | | George Shinn Comprehensive Stroke Center | Neurovascular innovation and research; affiliated with Wake Forest University School of Medicine | | Translational Research | | Atrium Health Translational Research | Bench-to-bedside research, innovation pipeline; affiliated with Wake Forest University School of Medicine |

| Department | Mentorship/Advisory Program | Structured Mentorship for Trainees/Recent Graduates | |-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------| | Career Coaching | Career coaching offers personalized advice from certified coaches, career planning, educational guidance, admissions and financial aid assistance, and career advancement webinars. System Resource Groups (SRGs) and Mentoring Program for Women on the Road to Success (MPWRS) connect emerging professionals with leaders. Leadership Mentoring Circles available for leaders. | Available to teammates, including PRN and recent graduates. Requires registration. | | Simulation Education | MentorSim: Four-tier, self-paced facilitator development (Sim Intern to Sim Facilitator III) with online content, observation, and mentorship from educators at Carolinas Simulation Center. | Structured, tiered mentorship program for simulation facilitators. | | Diverse Leadership | NCHA Diverse Healthcare Leaders Mentorship Program: 9-month, four-component mentoring including one-on-one coaching, educational opportunities, and networking for underrepresented professionals. Mentor-mentee pairs based on goals/strengths and similar organizations. Orientation, roundtables, and formal pairing process included. | Open by application to high-achieving underrepresented professionals. | | Professional Development | Education That Works (ETW) Program: Teammates earn healthcare degrees or certificates, receiving pre-paid tuition, books, and fees. Includes mentorship, career coaching, and ongoing support services. Graduates required to work at Atrium Health for one year post-completion. | Program includes mentorship, leader recommendation, and ongoing career support. | | Residency & Graduate Training | Residency and fellowship programs include comprehensive mentorship, academic support, and opportunities for meaningful faculty and peer connections. Emphasis on clinical, research, and leadership development, with residents working alongside experienced practitioners in multiple specialties. | Structured mentorship through faculty, peer, and near-peer relationships. | | Physician/Faculty Development | Structured mentoring committees (3–6 mentors plus chair) established for clinical faculty, providing multi-mentor support, goal-setting, and career advancement. Committees disband once mentee attains set career milestones. Mentoring models include dyadic, team, and mosaic/committee approaches, often with mentorship from peers and leaders across disciplines. | Formalized, committee-based mentorship model for junior/early-career physicians. | | Volunteering | Adult and Teen Volunteer Program provides community service experience, skill-building, and relationship development opportunities within the hospital setting. Teens (15-18) commit to one year and 100 hours. | Structured volunteer program with commitment and guided experience for teens. |