Novant Health Presbyterian Medical Center

Department	Name	Title	Area of Expertise / Role
Administration	Carl S. Armato	President and Chief Executive Officer	Leads hospital system operations, sets strategic vision, drives performance, fosters corporate culture, and oversees overall quality, safety and integration activities
Administration	Alice Pope	Executive Vice President and Chief Financial Officer	Oversees financial leadership, planning, stability, investments, supply chain, and advancement of the health system
Legal	Charles H. Lambert	Executive Vice President and Chief Legal Officer	Leads all legal affairs, risk management, compliance, and corporate governance functions
Operations	Ryan M. Warren	Executive Vice President and Chief Operating Officer	Leads daily hospital operations, enterprise performance, facility management and operational strategy
Transformation	Pam Oliver, MD	Executive Vice President and Chief Transformation Officer	Guides system-wide transformation initiatives, health innovation, and change management across the organization
Administration	Angela Yochem	Executive Vice President and Chief Administrative Officer	Oversees system-wide administrative functions, human resources, and talent management
Nursing & Clinical Operations	Marion Broome, PhD, RN	Executive Vice President and Chief Nursing and Clinical Operations Officer	Leads nursing, patient care quality, clinical services, and clinical operations strategy
Digital & Information	Angela Yochem	Executive Vice President and Chief Digital and Information Officer	Oversees digital transformation, information technology, cybersecurity, and digital health strategy
Medical	Pamela Alston Oliver, MD	Executive Vice President and Chief Medical Officer	Leads physician affairs, patient safety, quality of care standards, and clinical leadership
Strategy	John Gizdic	Executive Vice President and Chief Strategy Officer; President, Novant Health Enterprises	Oversees strategic planning, growth initiatives, enterprise development, and business partnerships
Foundation	Sharon Harrington	Vice President, System Chief Philanthropy Officer	Leads philanthropy strategy, fundraising, and donor engagement for the system
Foundation	Kari Hackett	Vice President, Philanthropy Operations	Manages foundation operations and philanthropic program execution
Foundation	T.J. Delcourt	Senior Director, Foundation Operations	Oversees day-to-day operational management for the foundation
Foundation	Randy Brantley	Director of Grants, Novant Health Foundation	Leads grants management, funding acquisition, and grants administration
Medical Affairs (Presbyterian Medical Center)	Christopher "Jay" Duggins, MD	Anesthesiologist; Committee Chair	Chairs Surgical and Invasive Procedures Peer Review; serves on Credentials and Education Committees
Board of Trustees	David King	Vice Chair; Compensation & Leadership Committee Chair; Strategic Growth Committee Chair	Provides strategic oversight, compensation policy leadership, and system growth advice
Board of Directors (Foundation)	Tiffani Jones, MD	Chair	Leads Foundation Board, helps guide philanthropy in alignment with hospital needs and strategic vision
Board of Directors (Foundation)	Natalie S. Alston	Director	Brings design industry perspective to board leadership
Board of Directors (Foundation)	Jerry Barron	Director	Provides orthopedic and sports medicine expertise
Board of Directors (Foundation)	Steve Boland	Director	Brings financial sector and operations experience from Bank of America
Board of Directors (Foundation)	Ayanna Chance	Director	Brings engineering and technology industry insight from Trane Technologies
Board of Directors (Foundation)	Claude Close	Director	Offers product innovation leadership from Springs Creative Products
Board of Directors (Foundation)	John Comly	Director	Contributes business leadership experience from Certus
Board of Directors (Foundation)	Amanda Weisiger-Cornelson	Director	Provides insights from Carolina Cat & Lift One operations
Board of Directors (Foundation)	John Hondros	Director	Brings financial sector perspective from Truist Bank
Board of Directors (Foundation)	Vonda Huss	Director	Contributes expertise from Brighthouse Financial
Board of Directors (Foundation)	Ghazale Johnston	Director	Brings technology and solutions insights from Joon Solutions LLC
Board of Directors (Foundation)	Terry Linnert	Director	Community advocacy leadership
Board of Directors (Foundation)	Edgardo Martinez	Director	Financial services expertise from Comerica Bank
Board of Directors (Foundation)	Ben Mears	Director	Banking leadership from Towne Bank
Board of Directors (Foundation)	Rochelle Rivas	Director	Consulting and strategic planning experience at Ember Group Consulting
Board of Directors (Foundation)	Caldwell Rose	Director	Real estate expertise from NAI Southern Real Estate
Board of Directors (Foundation)	Stoney Sellars	Director	Consulting leadership from Stone Laurel Consulting
Board of Directors (Foundation)	Mike Wiles	Director	Real estate operations from NAI Southern Real Estate

| Department | Common Consultation Fee (Avg.) | Common Procedure/Service | Procedure Price Range (Avg.) | Price Variation Factors | Financial Assistance / Payment Options | |--------------------|-------------------------------|----------------------------------|------------------------------|------------------------------------------------------|--------------------------------------------------------| | Cardiology | $250–$400 | Echocardiogram, Stress Test, Cardiac Cath | $2,500–$35,000 | Complexity, intervention (e.g., stent), specialist | Good Faith Estimate, Payment Plans, Insurance, Discounts| | Neurology | $275–$450 | EEG, EMG, MRI Brain, Stroke Treatment | $1,700–$30,000 | Procedure type, acute emergency, specialist | Good Faith Estimate, Financial Navigators, Payment Plans| | Oncology | $300–$500 | Chemotherapy, Radiation Therapy, Biopsy | $3,000–$48,000+ | Cancer type, regimen length, drug cost, complexity | Financial Assistance, Insurance Preauthorization | | Orthopedics | $225–$400 | X-ray, Joint Replacement, Arthroscopy | $2,000–$52,000 | Joint type, surgical technique, implant, recovery | Payment Plans, Financial Assistance, Insurance | | Outpatient Services| $180–$350 | Lab Work, Imaging, Outpatient Surgery | $200–$12,000 | Test/procedure type, follow-up required | Good Faith Estimate, Payment Plans, Insurance | - Consultation and procedure prices are general averages for insured or self-pay patients; actual out-of-pocket costs can vary widely based on individual insurance coverage, deductibles, co-insurance, or eligibility for Novant Health’s financial assistance programs. - Novant Health provides a price estimator tool, financial navigator services, and payment plans, ensuring transparent estimates and support for patients with or without insurance. - Complex surgeries, use of advanced technology, and extended care needs (such as ICU or rehabilitation) will increase the total cost for any specialty. - All patients are protected from surprise billing, and self-pay patients receive a written Good Faith Estimate before services. - Financial assistance (including charity care and sliding scale discounts) is available for qualifying patients, and Novant Health accepts most major insurance plans.

| Department/Service | Special Program/Description | Eligibility/Contact Details | |-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------| | Financial Assistance | 100% discount/free care for uninsured/low-income patients for medically necessary services. Sliding scale discounts for insured based on income (up to 300% FPL). Application required. Does not cover elective services. | Apply online, via mail, in person, or by phone (1-844-266-8268) | | In-Home Hospital Care | Hospital at Home program: Hospital-level medical treatment at home for eligible conditions (e.g., CHF, COPD, infections, sepsis). Daily virtual visits, in-home nurse, 24/7 monitoring, physical therapy as needed. | Physician referral and eligibility assessment required | | Cancer and Chronic Illness Support | Kemp Bessant Cancer Support Center: Support groups, counseling, education, resource library for patients and families. St. Jude Affiliate Clinic child life and psychosocial support, school visits, summer camp coordination, financial counseling. | 704-384-5223 (Cancer Support); 704-384-1900 (St. Jude Clinic) | | Social Work Services | Social workers provide information on financial aid, transportation, lodging, and connect to both hospital and community resources for social and practical support. | Request via hospital’s case management/social work department | | Spiritual and Emotional Support| Chaplaincy services 24/7 for spiritual guidance, end-of-life counseling, bereavement care. | 704-384-4168, after hours 704-384-4000 | | Transportation & Lodging Support | Patient Assistance Fund covers transportation, lodging, medical equipment, other necessities for qualifying patients. | Needs-based, case management referral | | Employee Emergency Fund | Financial assistance for hospital employees in financial crisis; not patient-specific but supports workforce stability and care continuity. | Apply through Employee Assistance Program | | Pediatric Day Care/Social Programs| Child life program supports children with chronic illness; play activities, anxiety reduction, peer education. | St. Jude Affiliate Clinic at Hemby Children’s Hospital | | Palliative/End-of-Life Care | Palliative care and bereavement support available through hospital and chaplaincy. | Referral by provider or direct request | | Maternity & Family Support | Free breastfeeding and lactation support, educational classes, bereavement support, doula verification. | Preregistration or contact maternity services at hospital |

| Payment Plan Type | Description | Installment Options | Interest/Fees | Eligibility Criteria | Application Method | Additional Notes | |-------------------------------|------------------------------------------------------------------------------------------|------------------------------------|-----------------------|-----------------------------------------------------------|-------------------------------------|--------------------------------------------------| | In-House Payment Plans | Hospital-administered plans allowing balances to be paid over several months | Typically 3–60 months, case-by-case| Usually interest-free | Generally available to all; some are means-tested | Directly through hospital billing | Terms and approval may vary by patient and amount | | Third-Party Payment Plans | Arranged via external lenders or financial services | Options vary | May include interest | Varies by provider and credit qualification | Referral from hospital | May require credit check or application | | Financial Assistance Program | Discounts or free care for those with financial need, based on income | Not specified (discounted amount) | None | Family income =300% federal poverty guidelines | Online, mail, in-person, or phone | Covers only medically necessary services | | Discounts for Insured Patients| Reduced responsibility for those with insurance and low income (NC residents only) | N/A (adjusted final amount) | None | Income below 200% FPL: 100% off, 200–250%: 75%, 250–300%: 50% | Same as above | For NC insured patients only | | Upfront Payment Option | Some procedures may request partial payment before service | Often up to 50% upfront | None | May apply to uninsured or high-cost services | Payment at point of service | May be waived/adjusted based on need | | Online Bill Payment | 24/7 system to pay medical bills online | Flexible | None | All patients | Online portal | Supports all major credit and debit cards |

| Department/Service | Description | Contact/Access Information | |---------------------------------|------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------| | Financial Counseling | On-site financial counseling office assists with financial assistance applications and documents. | In-person at hospital; Phone: 704-384-0539 | | Financial Assistance Program | Provides free or discounted medically necessary care to eligible patients based on income and other criteria. | Application available online, by phone, mail, or in person | | Financial Navigators | Dedicated team helps patients understand treatment costs, insurance benefits, and financial assistance options. | By phone, online, or in person at hospital | | Price Transparency | Online price estimator tool for out-of-pocket cost estimates for common procedures and services. | Website: Novant Health Price Estimator Tool | | Good Faith Estimate | Written cost estimate for self-pay and uninsured/non-insured patients before nonemergency services. | Request via provider or financial navigator 1+ business day prior| | Billing and Collections Guidance| Guidance on understanding bills, eligibility for discounts, payment plans, and available support programs. | Customer Service: 1-844-266-8268, Option 3 | | Information in Multiple Languages| Financial assistance policy, application, and summaries available in several languages. | Online, by phone, or in person | | Eligibility Screening | Assessment for Medicaid, government programs, and all Novant financial assistance prior to billing. | By application submission; requires proof of income | | Review & Notification Process | Applications reviewed after submission of documents, with approval or denial letters sent by mail. | Updates required every 6 months or upon income/status change | | Exclusions | Assistance not available for elective services or services by independent (non-Novant) physicians. | Policy details provided at application |

| Department | Physical Accessibility | Assistive Devices | Communication Aids | Priority Services | Staff Training for Inclusive Care | |---------------------------------|------------------------------------------|-------------------------------------------------|-------------------------------------------------------|------------------------------|--------------------------------------------------| | Hospital-wide | ADA-compliant entrances, exam rooms, restrooms, parking; wheelchair-accessible facilities | Mobility aids, adaptive equipment, wheelchair and seating assessments | Free onsite ASL interpreters (on request), Video Remote Interpreting (VRI), TTY phones, foreign language interpreters | Rehabilitation, admission support, navigation help | Ongoing diversity, inclusion, cultural competency, disability awareness programs | | Rehabilitation & Therapy | Accessible therapy gyms, private rooms, adaptive bathrooms | Personalized assistive devices for daily tasks, adaptive equipment for independence | Speech-language pathologists for alternative communication, cognitive support | Post-acute priority rehab services | Therapists trained in care for disabilities, neurological and speech challenges | | Outpatient Clinics | Handicap-accessible offices | Adaptive equipment for vision, hearing, or mobility | Interpreters available for limited English proficiency and hearing impairment | Priority scheduling for patients with special needs | Staff education in patient-centered and inclusive care | | Stroke/Neuro/Heart Programs | Accessible diagnostic and treatment areas | Specialized rehab devices, driving rehabilitation | Communication support for speech or cognitive deficits | Fast-track evaluation for critical needs | Multidisciplinary team training for disability care |

| Department | Digital Health Service | Platform/Tool | Features | How It Supports Patient Care | Accessibility & Follow-up | |-------------------------------|---------------------------------------|------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------| | Behavioral Health | Telehealth | Video Conferencing | Virtual appointments with specialists; rolling cart video carts for remote consultation | Immediate expert guidance, reduces travel/time for patients | Ongoing virtual follow-up visits and consultations | | Family Medicine | On Demand Virtual Care | Novant Health Digital Care | 24/7 video visits, no appointment needed for urgent issues | Convenient access for acute needs, after-hours care | Continuity via easy access and same-provider virtual follow-ups | | General Medicine | E-Visits (Online Assessment) | MyChart | Online questionnaire for non-urgent issues, results and plan delivered via secure messaging | Efficient for routine care, lower disruption to daily life | Providers review responses, send treatment plans, and monitor progress | | Neurology | Telehealth | Video Conferencing | Direct patient-specialist video consults, immediate access in emergencies | Rapid specialist access, improved outcomes | Remote follow-up without need for in-person visits | | Pediatrics | Remote Physical Exams | TytoClinic (TytoCare) | Remote exams (heart, lungs, skin, ears, throat, abdomen), vitals, video consult at partnered schools | On-demand school-based care, reduces time away from class | Reduces missed school, allows remote monitoring and sequential assessments | | Primary Care | Virtual Care via MyNovant | MyNovant App/MyChart | Schedule/cancel appointments, video visits, request refills, message doctors, access records, pay bills | Centralized access to care, streamlines communication | All records, messaging, and appointment management available 24/7 | | Remote Patient Monitoring | Home Remote Monitoring | Device Kit & MyNovant | Home devices track vitals, symptoms, medication intake, educational resources, daily monitoring by clinicians | Enables chronic disease management, early detection of complications | Daily review by care team, prompts for follow-up if values trigger concern | | Scheduling | Online Physician Finder & Matcher | Novant Health NOW | AI-powered provider matching based on preferences, online scheduling, real-time answers to care questions | Personalizes care, improves patient-provider fit | Easy appointment changes, instant access to new or follow-up care | | Systemwide | Virtual Assistant/Chatbot | Novant Health NOW, MyNovant | 24/7 AI chatbot answers, triage, directs to scheduling, digital tools, links to live agents if needed | Improves digital navigation, responds in seconds, reduces barriers | Real-time help, always-available support for digital questions and access | | Systemwide | Community Voice e-Advisor Program | Community Voice platform | Patients submit feedback and suggestions via online surveys, influence development and refinement of digital experiences | Patient-driven improvement, responsive platform development | Ongoing patient engagement that adapts to user needs | All services are accessible through MyNovant (web and app), integrating virtual visits, remote monitoring, messaging, and on-demand support into a seamless patient experience. Digital health tools enhance accessibility by allowing care from anywhere, support continuous monitoring for chronic conditions, and enable real-time communication and follow-up between patients and the care team.

| Department | FontAwesome Icon | Description | Rotations/Programs Offered | Classes, Seminars, Practical Training | |----------------------------------------------|-----------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------|-----------------------------------------------------------------------------------------| | Cardiology | | Exposure to inpatient and outpatient cardiology clinical settings. | Clinical Rotations | Case-based seminars, bedside teaching, multidisciplinary team rounds | | Emergency Medicine | | Hands-on experience with acute and emergent conditions in a high-volume emergency department. | Clinical Rotations | Simulation labs, didactics, case review sessions | | Family Medicine | | Three-year Family Medicine Residency with broad clinical exposure. Includes preventive care, management of chronic diseases, and acute conditions. | Residency, Student Rotations | Evidence-based medicine, weekly academic seminars, continuity clinics | | Gynecologic Oncology | | Tumor Board Series held weekly for multidisciplinary education in oncology cases. | Weekly Tumor Board | Fridays, 12:30pm–1:30pm, case discussions, interprofessional education | | Internal Medicine | | Rotations for 3rd- and 4th-year medical students (8 weeks for 3rd year, 4 weeks for 4th year). Focus on hospital-based and ambulatory care. | Student Rotations, Residency | Evaluation, bedside mentoring, practical management, didactic sessions | | Pharmacy | | PGY1 and PGY2 Pharmacy Residencies in acute care, ambulatory care, community-based and specialty settings. Code coverage, research, teaching, and medication safety experiences. | Residency | Rotational training, presentations, medication use evaluations, professional development | | Primary Care | | Hands-on clinical rotations in outpatient and inpatient settings, working with primary care teams. | Student Rotations | Patient-centered care seminars, interprofessional teamwork training | | Surgery | | Clinical exposure in pre-op and post-op management, participation in surgical procedures under supervision. | Clinical Rotations | Skills labs, operative case review, morbidity and mortality conferences | | Volunteer & Community Health | | Volunteer opportunities for students, including community health education and patient advocacy. | Volunteer Programs | Health education workshops, advocacy training | General Education & Training for Students (all departments): - Clinical and non-clinical rotations for undergraduate, graduate, pharmacy, and medical students - Affiliation with UNC School of Medicine and Campbell University School of Osteopathic Medicine for medical education and required clerkships - Required online and in-person training: Dimensions/EPIC EMR modules, compliance, and patient care protocols - Preceptor-guided experiences, research, performance evaluation, and feedback - Continuing Medical Education (CME) and Regularly Scheduled Series for ongoing provider education - Access to multidisciplinary seminars, grand rounds, tumor boards, and specialty conferences - Professional development, leadership, and wellness programs for residents and learners

Department	Collaborative Research Project/Clinical Trial	Details / Medical Devices	Impact on Healthcare Professionals´ Advancement
Cancer	International Phase 2 Clinical Trial: Advanced Cellular Therapy, CAR-T & TIL Therapy	- CAR-T therapies (Yescarta, Tecartus, Carvykti, Breyanzi, Abecma) - Tumor-Infiltrating Lymphocyte (TIL) therapy - Bispecific antibody therapy - First site for new CAR-T agent (AML/CLL-1; ARCE Therapeutics) - Development and early access for immunotherapies in solid/hematologic cancers	- Multidisciplinary tumor boards for collaborative patient review - Opportunity for hands-on research with novel agents - Advanced training in cellular therapy selection, infusion, and monitoring - Integrated team meetings, data collection, and protocol participation
Cardiology	National & International Trials: Structural Heart, Arrhythmia & Device Innovation	- WATCHMAN FLX Pro Device (AFib, stroke prevention) - Encircle (SAPIEN M3 Mitral Valve Replacement) - Summit (Tendyne Mitral Valve System trial) - TRILUMINATE (TriClip for tricuspid regurgitation) - Alliance (SAPIEN X4 Heart Valve) - High volume AFib ablations and device implants	- Leading clinical trial site for cardiac devices - Involvement in investigational procedures and device management - Enhanced procedural training, data reporting, and publication - Mentorship by national principal investigators
General Clinical Trials	Multispecialty Drug & Device Research	- National and international clinical trials across specialties - Development of new medicines, combinations, imaging, surgery - Early-phase and investigational product access - Pediatric trials: cancer, sickle cell, hemophilia, blood disorders	- Comprehensive research education for residents and students - Access to study coordination, statistics, and medical librarian resources - Training in protocol development, budget, contracts - Annual research day to showcase and publish findings
Nursing/Support Services	Research Support Infrastructure	- Study coordinator and regulatory staff for all trials - Inclusive support for both inpatient and outpatient research - Data management and regulatory compliance programs	- Advanced research protocol training for nurses - Team-based skill development (pharmacokinetics, infusion, monitoring) - Opportunities for continuing education and career growth in research
Community Health/Breast Health	Collaborative Breast Cancer Screening & Education Initiatives	- Partnership with National Breast Cancer Foundation - Regional clinics and mobile units for screenings - Community events, early detection initiatives - Integration with public health and charity care programs	- Community outreach and population health engagement skills - Experience in public-private partnership research - Enhanced awareness in preventive care measures

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Department	Affiliated Professional Organizations	Professional Development Programs
Cancer (Pediatric Hematology & Oncology)	Children´s Oncology Group CureSearch for Children´s Cancer Association of Pediatric Hematology and Oncology Nurses (APHON) American Academy of Pediatrics	Research opportunities and clinical trials (COG) Access to national pediatric cancer research (CureSearch) Conference presentations and local APHON chapter activities Community engagement and advocacy programs
Continuing Medical Education (All Departments)	Novant Health Office of Continuing Medical Education Accredited by relevant medical boards and organizations	CME-accredited educational activities for physicians and nurses Professional growth initiatives Programs supporting improved competence, performance, and patient outcomes
Radiologic Technology	Joint Review Committee on Education in Radiologic Technology (JRCERT) American Registry of Radiologic Technologists (ARRT) American Society of Radiologic Technologists (ASRT) North Carolina Society of Radiologic Technologists (NCSRT)	Accredited radiologic technology certificate program Clinical hands-on learning and classroom instruction Certification preparation for ARRT examination Access to ASRT and NCSRT professional resources
Medical Education	UNC School of Medicine Novant Health Charlotte Campus	Clinical rotation site for third- and fourth-year medical students Focus on health equity Medical curriculum implementation and mentoring
Nursing	Association of Pediatric Hematology and Oncology Nurses (APHON, via pediatric programs)	Professional conference participation Local APHON chapter activities Nursing standards development and advocacy
Professional/Leadership Development	Pfeiffer University (Healthcare management and administration education)	Graduate certificate programs in Health Service Administration and Leadership Degree completion programs for working professionals RN-BSN program for registered nurses

Department	Certification/Accreditation	Accreditation/Certifying Body
Cancer Care	Rectal Cancer Program Accreditation	American College of Surgeons
Cardiology	Silver Performance Achievement Award (Chest Pain), Chest Pain Center Accreditation, CathPCI Registry, STS/ACC TYT Registry, Left Atrial Appendage Occlusion (LAAO) Registry	American College of Cardiology
Family Medicine	Residency Program (Graduate Medical Education)	Accreditation Council for Graduate Medical Education (ACGME)
Gynecology	Center of Excellence in Minimally Invasive Gynecology	Surgical Review Corporation (SRC)
Pharmacy	PGY1 & PGY2 Pharmacy Residency Programs (Acute, Ambulatory, Community, Infectious Diseases, Oncology, Administration, Emergency Medicine, Critical Care)	American Society of Health-System Pharmacists (ASHP)
Radiologic Technology	Radiologic Technology Certificate Program	Joint Review Committee on Education in Radiologic Technology (JRCERT); National Certification: American Registry of Radiologic Technologists (ARRT)
Stroke & Heart Failure	Gold Plus Award (Get with the Guidelines - Stroke, Heart Failure)	American Heart Association / American Stroke Association

| Department/Program | Opportunity Type | Target Audience | Key Details & Eligibility | How to Apply / Notes | |-----------------------------------|-----------------------------|--------------------------------------|-------------------------------------------------------------------|-----------------------------------| | Administrative Fellowship | Fellowship | Postgraduate healthcare/admin students| Comprehensive leadership & admin experience | Student Programs webpage | | Bridges to Healthcare | Paid Internship | High school students, recent grads | Clinical & non-clinical, for at-risk populations, Charlotte area | Student Programs/Bridges to Healthcare| | Child Life Internship | Internship | College/graduate students | Child Life, pediatric focus | Student Programs webpage | | Child Life Practicum | Practicum | Undergraduate students | Intro to Child Life services | Student Programs webpage | | Experience Novant Health | Internship | Undergraduate & graduate students | Project-based, system-wide, extended department learning | PaidPrograms@NovantHealth.org | | Information Technology | Paid Internship / Part-time | College/IT students | Digital healthcare focus, flexible gigs | DPSStudentPrograms@NovantHealth.org| | K-12 Educational Programs | Shadowing/Observation | K-12 students | Work-based learning, observation | Student Programs webpage | | Medical Education | Clinical Rotations/Observation | Medical students | Clinical department rotations, preceptors required | Student Programs/Faculty to arrange| | Nursing (SNAP) | Paid Apprenticeship | Nursing students | Flexible clinical positions, shadowing, Charlotte facilities | Student Nurse Apprenticeship page | | Nurse Residency | Residency | Recent nursing graduates | 12-month transition-to-practice, multiple specialties | Nurse Residency Program page | | Pharmacy Internship Program | Paid Internship | PY1/PY2 pharmacy students | Longitudinal, in acute care hospitals, 32 hrs/week in summer | PharmacyEducationalPrograms@NovantHealth.org | | Student Placements, Clinical/Non-Clinical | Clinical Placement/Observation | Allied health, nursing, pharmacy, medical, non-clinical students | Affiliation agreement with school, documentation, preceptor needed| myClinicalExchange platform/faculty contact| | Volunteer Program | Volunteer | College students, adults, juniors (14–18) | Hospital-based volunteering, all departments | Volunteer Services application |

Department	Awards Received
Administration / Hospital-wide	HIMSS Analytics Stage 7 EMRAM Award Bernard A. Birnbaum, MD, Quality Leadership Ranking by Vizient (2024, No. 7 in large, specialized complex medical center cohort) “A” Hospital Safety Grade by Leapfrog Group (Fall 2024) Stage 7 Ambulatory Award by HIMSS Davies Enterprise Award by HIMSS (2017) Digital Health Most Wired by CHIME (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017) America’s Most Innovative Companies by Fortune (2023) America’s Greatest Workplaces 2024 by Newsweek Best Employer for Diversity by Forbes (2023, 2022, 2021, 2020, 2019, 2018) Best Employer in North Carolina by Forbes (2024, 2023, 2022) Best Place to Work for Disability Inclusion by Disability:IN and the American Association of People with Disabilities (2024, 2023, 2022, 2021, 2020) Best Place to Work for Women and Diverse Managers by DiversityMBA Magazine (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017) Diversity Impact Award by Talent Dimensions and the Global ERG Network (2023, 2022, 2021, 2020, 2019) Health Equity Accreditation Plus by NCQA (2022) Health Equity Action Gold Award by The Cigna Group (2023) Health Equity Award by CMS (2018) Leader in LGBTQ Healthcare Equality by Human Rights Campaign Foundation (2024, 2022, 2020, 2019, 2018, 2017) National Association of Corporate Directors (NACD) NXT Recognition (2019) Supplier Diversity Excellence Award by Vizient (2024, 2022, 2019) Future Edge50 by International Data Group CIO Executive Council (2020)
Orthopedics	2023 Best Orthopedic Program by Becker’s Hospital Review Joint Replacement Excellence Award by Healthgrades (Forsyth Medical Center) Hip Joint Replacement Certification by The Joint Commission (Charlotte Orthopedic Hospital, Clemmons Medical Center, Huntersville Medical Center) Knee Joint Replacement Certification by The Joint Commission (Charlotte Orthopedic Hospital, Clemmons Medical Center, Huntersville Medical Center) Shoulder Joint Replacement Certification by The Joint Commission (Charlotte Orthopedic Hospital) Spine Surgery Certification by The Joint Commission (Charlotte Orthopedic Hospital and Presbyterian Medical Center)
Trustees / Board	North Carolina Hospital Association Trustee Service Award (2015, Anthony Fox, board nominee committee chair)
Foundation	Hemophilia Alliance Foundation Grant ($8,000)

| Department | Program Type | Specialties Offered | |--------------------------|-------------------|--------------------------------| | Cardiology | Residency, Specialty Training | Cardiovascular Disease, Interventional Cardiology, Cardiac Electrophysiology | | Emergency Medicine | Residency, Nurse Residency | Emergency, Emergency Department | | Family Medicine | Residency | Family Medicine | | Gastroenterology | Specialty Training | Gastroenterology | | Gynecologic Oncology | Specialty Training | Gynecologic Oncology, Obstetrics & Gynecology, Maternal & Fetal Medicine, Reproductive Endocrinology/Infertility | | Hospitalist | Residency (Internal Medicine) | Internal Medicine | | Neonatal Intensive Care | Nurse Residency | Neonatal Intensive Care Unit (NICU), Pediatrics, Pediatric Critical Care Medicine, Pediatric Cardiology, Pediatric Endocrinology, Pediatric Gastroenterology, Pediatric Hematology-Oncology, Pediatric Neurological Surgery, Pediatric Pulmonology, Pediatric Urology, Pediatric Infectious Diseases, Pediatric Nephrology, Pediatric Anesthesiology, Pediatric Allergy & Immunology | | Oncology | Residency, Specialty Training | Oncology, Medical Oncology, Hematology, Radiation Oncology | | Orthopedics | Specialty Training | Orthopaedic Surgery, Sports Medicine | | Pathology | Specialty Training | Pathology | | Psychiatry | Residency, Nurse Residency | Psychiatry | | Surgery | Residency, Specialty Training | Surgery, General Surgery, Colon & Rectal Surgery, Thoracic & Cardiac Surgery, Vascular Surgery, Surgical Oncology, Plastic Surgery, Urology | | Nurse Residency | Nurse Residency | Medical-Surgical, Oncology, Critical Care, Labor & Delivery/Recovery/Postpartum (LDRP), Neonatal Intensive Care Unit (NICU), Pediatrics, Operating Room, Psychiatric, Emergency Department, Cardiac, Preoperative | | Pulmonary Disease | Specialty Training | Pulmonary Disease | | Neurology | Specialty Training | Neurology, Child Neurology, Neurological Surgery, Neuroradiology | | Radiology | Specialty Training | Diagnostic Radiology, Nuclear Medicine | | Internal Medicine | Residency | Internal Medicine, Endocrinology, Diabetes & Metabolism, Infectious Disease, Nephrology, Hospice & Palliative Medicine | | Labor & Delivery | Nurse Residency | Labor, Delivery, Recovery, and Postpartum (LDRP) | | Pediatrics | Nurse Residency, Specialty Training | Pediatrics | | Anesthesiology | Specialty Training | Anesthesiology | | Critical Care | Nurse Residency | Critical Care | | Preoperative | Nurse Residency | Preoperative | | Stroke/Neurosurgery | Specialty Training | Neurology, Neurological Surgery | All medical and nurse residency programs are full-time and offer clinical rotations in the listed specialties. For some specialties, placement may be at affiliated Novant Health locations in the Charlotte region.

| Department | Icon | Residency/Specialty Program | Notes/Details | |-----------------------------------------------|----------------------------------------|------------------------------------------------------------|--------------------------------------------------------------------| | Anesthesiology | | Yes (Nurse Residency rotations) | Related nursing specialty rotations available | | Cardiology | | Yes (Nurse Residency Specialty Practice: Cardiac) | Cardiac specialty practice, critical care rotations | | Critical Care Medicine | | Yes (Nurse Residency) | Includes ICU and critical care rotations | | Emergency Medicine | | Yes (Nurse Residency) | Emergency department rotations | | Family Medicine | | Yes (Three-year Residency Program) | Residency offered through Novant Health Family Medicine | | General Surgery | | Yes (Five-year Residency Program) | Surgery residency offered | | Internal Medicine | | Yes (Three-year Residency Program) | Categorical & preliminary tracks | | Labor & Delivery/Obstetrics | | Yes (Nurse Residency: LDRP) | Labor, delivery, recovery & postpartum rotations | | Neonatology/NICU | | Yes (Nurse Residency) | Neonatal intensive care unit rotations | | Neurology | | Yes (Specialty rotations for medical learners) | Includes clinical rotations | | Oncology | | Yes (Nurse Residency, Advanced Cancer Care Rotations) | Oncology rotations and specialty care | | Operating Room/Perioperative | | Yes (Nurse Residency) | OR and preoperative practice rotations | | Orthopedics | | Yes (Specialty training and rotations) | Includes surgery, trauma, and sports medicine | | Pediatrics | | Yes (Nurse Residency, Pediatric Rotations) | Includes pediatric specialties and surgery | | Psychiatry | | Yes (Nurse Residency and Residency Program) | Psychiatry and behavioral health rotations | | Pulmonology | | Yes (Specialty rotations) | Pulmonology, critical care integrated | | Surgery | | Yes (Residency Program) | Rotations in general and specialty surgery | | Specialty Practice: Cardiac | | Yes (Nurse Residency) | Cardiac-focused rotations | | Specialty Practice: Preoperative | | Yes (Nurse Residency) | Preoperative and perioperative practice rotations | Additional details: - Advanced specialty and fellowship opportunities in many departments via Novant Health system. - Accredited nurse residency program available for new RN graduates, including multiple specialty and unit rotations. - Clinical training and rotations available for medical students in partnership with UNC School of Medicine. - Continuing medical education and administrative fellowships also provided.

| Department/Service | Support for Uninsured Patients | Financial Assistance Programs | Payment Plans | Emergency Care Guarantees | Discounted Services | Guidance for Alternative Health Insurance Options | |-------------------------------|-------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------|--------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------| | Billing & Financial Counseling| One-on-one guidance with financial counselors for uninsured patients. | Financial assistance for medically necessary and emergency services. Eligibility: uninsured, ineligible for other programs, income = 300% of FPL, limited assets, NC resident or within service area. | Payment plans available | Care cannot be denied based on inability to pay for emergency/urgent services. | 100% discount for eligible uninsured patients for covered services. | Evaluation for possible Medicaid or other government programs. Guidance if employer insurance declined or unavailable.| | Charity Care | Free or discounted care for those meeting eligibility. | Charity care program: 100% adjustment for uninsured; discounts for insured by income level (75% or 50% for 200–300% FPL). Covers emergency and medically necessary services. | Yes | No patient who qualifies will be charged more than amounts generally billed to insured patients. | Sliding scale discounts based on federal poverty guidelines. Emergency and medically necessary only. | Assistance in understanding eligibility for Medicaid or other health insurance options. | | Financial Assistance (General)| Support applying online, by phone, mail, or in person; forms and policy in multiple languages. | Must reapply every 6 months or if financial circumstances change. No supporting documentation: letter of support explaining no income required for charity consideration. | Yes, coordinated case by case| All eligible patients receive medically necessary emergency care regardless of ability to pay. | Discounts/adjustments applied automatically when eligibility is determined. | Referral to community and government resources for insurance alternatives. | | Emergency Department | Emergency care provided regardless of insurance status or ability to pay. | Financial assistance policies apply to emergency/trauma care. List of qualifying providers available for emergency services. | Payment options post-care | 24/7 access, trauma-ready, recognized quality of emergency care. | Discounts per assistance policy; no up-front payment required for emergency/trauma care. | Counseling includes review of Medicaid and ACA coverage eligibility. | | Case Management | Individual review for additional support such as transportation, lodging, medical equipment for those in need. | Patient Assistance Fund covers transportation, lodging, equipment in specific financial hardship cases, determined by case managers. | Arranged per case need | Ensures no impact on access to essential care due to lack of ability to pay for incidentals. | Support services covered when uninsured or unable to pay; reviewed individually by social workers. | Connection to local social services and insurance navigators. | | Patient Navigation | Help enrolling in financial assistance and navigating the healthcare and insurance system. | Assistance with application process, document gathering, and appeals if needed. | Custom payment arrangements | Ongoing access to care during application review period. | Application for discounts does not affect clinical care received. | Directs patients toward ACA marketplace, Medicaid, or local resources to obtain coverage. |

Department	Partner Institution / Lab	Affiliated University / Center	Description of Collaboration
Clinical Research	UNC School of Medicine	University of North Carolina at Chapel Hill	Branch campus at Novant Health Presbyterian Medical Center for medical education; access to UNC-led clinical trials; collaborative medical research and population health initiatives
Cardiology	John M. and Claudia W. Belk Heart & Vascular Institute	Supported by Novant Health Foundation; community partnerships	Development of comprehensive outpatient heart and vascular center, including research and clinic trials for cardiac patients
Medical Research & Education	Pfeiffer University Graduate Programs	Pfeiffer University	Graduate program affiliations, healthcare professional training, educational collaboration
Primary Care & Medical Education	Kenan Primary Care Medical Scholars Program	UNC School of Medicine, University of North Carolina at Chapel Hill	Enhanced primary care training for students at the branch campus; emphasis on rural and under-resourced communities
Oncology	Comprehensive Cancer Center	Supported by Novant Health Foundation; community partnerships	Outpatient cancer clinics, multidisciplinary case reviews, clinical trials and research collaborations in oncology

Department	Mentorship/Advisory Program	Description	Eligibility/Participants	Key Features
Administrative Fellowship	Novant Health Administrative Fellowship Program	Structured training with senior leaders in healthcare administration	Recent graduates and early-careerists in healthcare administration	Hands-on mentorship, leadership exposure, system-level projects, career advancement
Clinical Education/Residency	Medical Residency Programs	Mentorship for residents, structured rotations with experienced physicians and multidisciplinary teams	Medical residents and trainees	Preceptors assigned, peer advisory, progressive responsibility, leadership training
Nursing	Nurse Mentoring & Upward Mobility Educational Award	Formal mentorship, career coaching, and support for RN aspirants and new nurses	Nursing students, new graduates, Novant Health team members in nursing pathways	Mentorship, career coaching, professional development seminars, ongoing advisory, financial support, reduced work schedule, training modules
Student Rotations (Clinical & Non-Clinical)	Preceptor-Based Student Rotations	Structured educational rotations requiring identification of qualified preceptors	Students in health professions (high school, undergraduate, graduate)	Preceptor mentorship, school partnership, orientation modules, clearance/verifications, tailored to discipline
Continuing Medical Education	CME Programs with Advisory	Ongoing education and mentoring to expand provider careers	Licensed providers (physicians, advanced practice providers)	Advisory from experienced faculty, certified programs, leadership development, networking
Career Advancement/Support	Career Coaching & Professional Development	Personalized career advice, mentorship, and seminars for professional growth	All Novant Health employees and trainees	Mentorship, coaching, financial literacy, seminars, workshops, advisory network