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MercyOne Des Moines Medical Center

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MercyOne Des Moines Medical Center, founded in 1893 by the Sisters of Mercy, is a not-for-profit Catholic hospital with approximately 802 beds. The hospital is recognized for its Level II trauma center, Chest Pain and Stroke Center designations, and is especially noted for cardiology, surgery, and emergency care specialties.

NPI Number : 1508964883

1111 6th Ave, Des Moines, IA 50314

+1 (515) 247-3121

mercyone.org.

Get Directions

Departments

Cardiology

General Surgery

Anticoagulation Clinic

Diagnostic Imaging

Pediatric Cardiology

Vascular Surgery

Pulmonology

Prevention and Wellness Clinic

Robotic Surgery

Heart Rhythm Center

Medication Assistance Program

Research Center

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-Day Appointments
Cardiology	Available 24/7 via online scheduling portal	Via main switchboard (515-247-3121)	Check in at Admissions or department desk	Available for urgent needs
Diagnostic Imaging	Available 24/7 via online scheduling portal	Via main switchboard (515-247-3121)	Check in at Admissions or department desk	Available for urgent needs
Emergency Department	Not required, walk-in 24/7	Via main switchboard (515-247-3121)	Walk-in, 24/7	Always available
Family Medicine	Available 24/7 via online scheduling portal	Via main switchboard (515-247-3121)	Check in at Admissions or department desk	Available for urgent/same-day needs
Maternity/Labor & Delivery	Pre-admission forms online; appointments via portal	Via main switchboard (515-247-3121)	Check in at Admissions or department desk	Available for emergencies
Outpatient Surgery	Available via online scheduling portal	Via main switchboard (515-247-3121)	Check in at Admissions	Limited, urgent only
Pathology/Lab	Available for select services via portal	Via main switchboard (515-247-3121)	Check in at Admissions or department desk	Same-day for urgent/STAT orders
Primary Care	Available 24/7 via online scheduling portal	Via main switchboard (515-247-3121)	Check in at Admissions or department desk	Same-day for urgent issues
Urgent Care	Available 24/7 for in-person and virtual visits	Via main switchboard (515-247-3121)	Walk-in available	Always available during hours

Visiting Hours

Department	Visiting Hours	Online Patient Visitation Options	Scheduling by Phone	Walk-in Visits	Same-Day Visits	Visitor Limitations
Behavioral Health	Check with unit (varied)	Not specified	Call main line for info	Allowed per unit policy	Check with unit	Unit-specific guidelines
Cardiology	7:00 a.m. – 8:00 p.m.	Not specified	Call 515-247-3121	Permitted during visiting hours	Permitted	2 visitors per patient, 16+ years
Maternity (Labor & Delivery)	7:00 a.m. – 8:00 p.m.	Not specified	Call 515-247-3121	Permitted during visiting hours	Permitted	1 coach/doula + 2 visitors per patient
Outpatient Clinics	7:00 a.m. – 8:00 p.m. (some after-hours allowed)	Not specified	Call 515-247-3121	Permitted	Permitted	2 visitors per patient
Surgery/General Inpatient	7:00 a.m. – 8:00 p.m.	Not specified	Call 515-247-3121; Volunteer Services: 515-247-3246	Permitted during visiting hours	Permitted	2 visitors per patient, 16+ years

Important Doctors

MercyOne Des Moines Medical Center Information

Management and Leadership Team

Department	Name	Title	Area of Expertise / Role
System Services	Bob Ritz	Chief Executive Officer	Hospital operations, strategy, system-wide leadership, resource allocation
Central Iowa Division	Michael Wegner	President	Regional hospital operations oversight and strategic initiatives
Central Iowa Division	Dr. Hijinio Carreon, DO	Chief Operating Officer	Clinical operations leadership, patient care quality, operational performance
Central Iowa	Kurt Andersen, MD	President - Central Iowa Division	Division leadership, clinical quality, patient safety
Medical Affairs	Aneesa Afroze, MD	Interim Associate Chief Medical Officer	Clinical oversight, medical staff leadership, patient care quality
Medical Affairs	Jessica Zuzga-Reed, MD	Interim Associate Chief Medical Officer	Clinical oversight, medical staff leadership, patient care quality
Human Resources	Donna Hoffman	Chief Human Resources Officer	Workforce planning, staff development, operational HR leadership
Central Iowa Legal	Rebecca Barloon	Vice President and Corporate Counsel	Legal affairs, compliance, regulatory guidance
Advocacy & Government	Mary Cownie	Vice President, Advocacy & Government Relations	Government relations, policy, advocacy initiatives
Human Resources	Jackie Luecht	Chief Human Resources Officer	HR leadership, workforce development, strategic HR
Legal	Heather Campbell	Chief Legal Officer	Legal strategy, compliance, risk management
Transformation	Jesse Tischer	Chief Transformation and Integration Officer	Process improvement, integration of services, strategic change
Medical Group	Jennifer Olson, DO	President - Medical Group	Group practice oversight, physician leadership, clinical operations
Nursing	Kelly Richards	Interim Chief Nursing Officer	Nursing leadership, patient care standards, clinical quality
Des Moines Foundation	Shannon Cofield	President, MercyOne Des Moines Foundation	Fundraising, strategic philanthropy, community engagement
Iowa Heart Center	Robert Gavora	Chief Administrative Officer	Cardiology service line administration
Centerville Medical Center	Nicole Clapp	President	Hospital operational leadership
Network Affiliates	Mike Trachta	Vice President of Network Affiliates	Affiliate network management, partnerships
PHSO	Lillian Dittrick	President, PHSO	Population health strategy, care coordination
Laboratory	Teri Reiff	Market Director, Laboratory	Lab services management, diagnostics oversight
Hospital Services	Andrea Haynes	Director, Hospital Services	Hospital operations management
Outreach Services	Mike Rosas	Director, Outreach Services	Community outreach, service expansion
Laboratory	Andrea Jones	Lab Supervisor	Clinical laboratory supervision
Western Iowa Division	Tom Clark	President - Western Iowa Division	Regional division leadership
Eastern Iowa Division	Jordan Voigt	President - Eastern Iowa Division	Regional division leadership

Average Salary

Department	Consultation Fee (Avg.)	Common Procedures	Procedure Price Range	Cost Variations	Financial Assistance / Insurance Options
Cardiology	$200 - $350	Echocardiogram Cardiac Stress Test Heart Catheterization	$850 - $2,000 (Echo) $1,200 - $2,500 (Stress Test) $6,500 - $15,000+ (Cath)	Depends on test complexity, physician involvement, inpatient vs outpatient status, and any additional interventions	Financial assistance available for uninsured/underinsured Payment plans offered Accepts most insurance Good Faith Estimates for self-pay
Neurology	$250 - $400	EEG MRI Brain Stroke Evaluation	$1,600 - $3,200 (MRI) $850 - $1,900 (EEG) $2,000 - $5,500 (Stroke Eval)	Cost varies based on imaging required, specialist tests, duration of admission, and complexity of condition	Financial assistance available Payment plans In-network insurance coverage
Oncology	$300 - $500	Chemotherapy Radiation Therapy Tumor Biopsy	$4,000 - $11,000 per chemo cycle $6,500 - $18,000 (Radiation course) $2,500 - $7,500 (Biopsy)	Procedure type and cycle count, medication selected, inpatient vs outpatient care, specialist consults	Financial aid programs Good Faith Estimates for self-pay Insurance prior-auth and billing support
Orthopedics	$180 - $320	Knee Arthroscopy Hip Replacement Fracture Repair	$3,500 - $6,800 (Knee Scope) $28,000 - $40,000 (Hip replacement) $4,200 - $12,000 (Fracture)	Inpatient vs outpatient care, implant choice, anesthesia, rehab, specialist team involvement	Payment plan options Financial assistance for qualifying patients Insurance and Medicare/Medicaid accepted
Outpatient Services	$125 - $225	Lab Tests X-ray Ultrasound	$60 - $350 (Lab tests) $200 - $500 (X-ray) $400 - $950 (Ultrasound)	Number/type of tests, need for contrast, duration of appointment, follow-up care	Sliding scale aid Self-pay discounts Payment plans Most insurance plans accepted

Support Programs for Patients

Program Type	Service Description
Financial Assistance	Provided to low-income individuals and people with special health care expenses living in service area
Financial Discount Levels	Full discount for patients at 200% or less of Federal Poverty Level; Partial discount for patients between 201-400% of Federal Poverty Level
Catastrophic Cost Support	Discounts available when medical expenses for past 12 months exceed 20% of household income
Copay/Coinsurance/Deductible Support	Discounts available for patients earning less than 400% of Federal Poverty Level
Billing Protection	No legal action, property liens, or credit bureau reporting for patients applying for or receiving financial assistance
Coverage Scope	All medically necessary hospital services, including inpatient, emergency, and medical group outpatient services

Payment Plans

Payment Plan Option	Details	Term Length	Interest	Eligibility Requirements	Minimum Payment
Standard Interest-Free Installment Plan	Monthly payment plan after eligible discounts. Initial payment and stored payment method required. Add balances via MyMercy or customer service.	Up to 24 months	0%	Subject to eligibility	$50/month
Extended Payment Plan Loan (Commerce Bank)	0% interest loan for higher balances, no credit check. Loan duration based on amount billed.	$250–$4,999.99: 24 months $5,000–$14,999.99: 60 months $15,000–$50,000: 84 months	0%	$25,000+ annual household income Balance of $250+ Last 2 years of addresses Accounts in good standing Initial payment equal to monthly term amount	Based on loan term
Financial Assistance Program	Assistance available for low-income or patients with special health expenses living in service area.	Varies	N/A	Income and residency requirements	N/A

Cost Consulting

Department	Service	Description
Financial Counseling	Trained Financial Counselors	Counselors available to discuss individual needs, assist with payment arrangements, and help complete financial assistance applications.
Billing & Finances	Cost Guidance Before Care	Financial counselors can provide information on treatment costs and available support options before starting care.
Financial Assistance Program	Financial Support Options	Assistance for low-income individuals or those with high healthcare expenses; applies to medically necessary hospital services for eligible patients in the service area.
Financial Assistance Program	Application Support	Assistance completing financial assistance applications; documents available online, by mail, or at the admitting area.
Financial Assistance Program	Non-Qualifying Services	Program does not cover cosmetic surgery, non-medically necessary services, or out-of-network care.
Patient Rights	No Denial of Emergency Care	Medically necessary or emergency care is not refused based on ability to pay; legal actions and credit reporting are not pursued during assistance application.
Financial Counseling	Contact Method	Call 515-643-4999 or visit the admitting area for in-person counseling and support.

Hospital for patients with disabilities or special needs

Accommodation Type	Details	How to Access	Department A-Z
Physical Accessibility	Accessible entrances, restrooms, and patient care areas; wheelchair access throughout facility	Request at main entrance or information desk	All patient-facing departments
Assistive Devices	Wheelchairs and mobility aids; written information in large print, audio, accessible electronic, and other formats	Request at admission or call 515-247-8255	All patient care and admissions
Communication Aids	Qualified sign language interpreters; assistive communication devices; free language services and interpreters for non-English speakers	Request at any service point or call 515-247-8255	All patient services, interpreters
Priority Services	Prompt emergency screening and stabilization; urgent referral and transfer coordination; pain management services	As indicated by urgency at Emergency Department or via nurse call	Emergency, Admissions, Pain Management
Staff Training	Training in non-discrimination, disability accommodation, inclusive communication, and civil rights compliance	Ongoing for all staff	All departments
Patient Advocacy	Support for grievance filing; assistance for patients who believe they were discriminated against or denied accommodations	Contact Patient Advocate in person, by mail, or by phone (515-247-8255)	Patient Advocacy

Digital Health Services

Department	Digital Health Service	Description	How It Supports Patient Care
Telemedicine	Virtual Visits	Patients can see MercyOne providers via secure video using a smartphone, tablet, or computer.	Enhances accessibility for patients regardless of location; Reduces exposure risks; Enables timely consultations.
Telemedicine	Virtual Care Teams	Virtual nurses and care teams video conference into patient rooms to collaborate and support bedside staff.	Improves communication among care teams; Decreases interruptions for bedside nurses; Facilitates efficient, continuous care; Reduces readmission rates and length of stay.
Online Consultation	Symptom Checker	Patients can check symptoms online before seeking in-person care.	Empowers patients with preliminary assessment; Streamlines triage and appointment scheduling.
Remote Monitoring	Virtually Integrated Care Model	Remote monitoring tools and virtual check-ins are integrated into patient care, supporting continuous oversight.	Allows real-time monitoring and rapid intervention; Supports reduction in patient falls; Promotes adherence to care plans.
Patient Portal	MyMercyOne Patient Portal	24/7 online access to medical records, appointment scheduling, lab results, and direct communications with care teams.	Increases patient engagement and self-management; Provides convenient access to health data; Enables efficient follow-up and communication.

Collaborations / Educational Programs

Department	Rotations	Classes/Seminars	Practical Training
Cardiology	Inpatient and consult services, specialty electives	Subspecialist-led lectures, Journal Clubs, Grand Rounds	Hands-on patient care, specialty consults, research opportunities
Endocrinology	Outpatient clinics, specialty electives	Didactic sessions, board preparation	Bedside learning, continuity clinics, case study research
Family Medicine	Outpatient continuity clinic, inpatient, obstetrics, pediatrics, subspecialty electives	Case-based learning, team-building exercises, Grand Rounds	Direct patient care, community medicine, rural medicine exposure
Geriatrics	Specialty rotations in geriatrics	Subspecialty didactics, interdisciplinary seminars	Longitudinal care experiences, research opportunities
Infectious Disease	Consult services, elective rotations	Specialty lectures, case conferences	Inpatient and outpatient consults, research exposure
Internal Medicine	General inpatient, outpatient, ICU, elective subspecialty rotations	Daily didactics, morning reports, monthly M&Ms, Journal Clubs, Grand Rounds, Friday board prep	Bedside teaching, continuity clinic, research/publication, no 24-hour call schedule
Nephrology	Nephrology service rotations	Subspecialist lectures, board prep sessions	Outpatient and inpatient care, research case studies
Pulmonary/Critical Care	ICU rotations, consults	ICU didactic teaching, M&M conferences	Procedural training, hands-on patient management
Rheumatology	Elective specialty rotations	Subspecialist-led education, lectures	Bedside learning, specialty clinics, research opportunities
Sleep Medicine	Sleep clinic electives	Didactic teaching, specialty lectures	Practical sleep study interpretation, case presentations

Collaborative Research Projects

Department	Project Type	Project/Trial Details	Impact on Healthcare Professionals
Cancer Research	Clinical Trials	Over 50 trials sponsored by the National Cancer Institute, focusing on prevention, diagnosis, treatment, and symptom control. Ongoing expansion for more opportunities.	Enables participation in cutting-edge trials, multidisciplinary tumor boards, and global provider forums. Advances provider knowledge and collaborative expertise.
Cancer Research	Precision Medicine	Development of personalized cancer treatments based on genetic testing. Focus on matching therapy to tumor genetics.	Promotes expertise in genetic testing, fosters precision treatment planning, and advances oncologist understanding of individualized care.
Oncology	Medical Device Innovation	Implementation of intraoperative radiation therapy (IORT) delivering targeted therapeutic radiation during surgery.	Enhances technical skills in innovative device use, multidisciplinary surgical planning, and modern oncologic approaches.
Medical Education	Simulation Lab Project	Immersive learning lab for nurses, technicians, residents, and physicians using real-time, life-saving scenario simulation.	Improves clinical competency, patient safety, and team coordination; core in residency and continuing education.
Graduate Medical Education	Residency Research & Training	Accredited surgical residency and nurse residency programs with strong emphasis on research, simulation, and scholarly activity.	Supports career advancement, academic scholarship, and prepares providers for leadership in evidence-based care.
Multi-Departmental (IRB)	Collaborative Research Oversight	Institutional Review Board (IRB) supports research projects at MercyOne, overseeing clinical research ethics and compliance hospital-wide.	Ensures ethical standards, enhances research skills, and supports collaboration across specialties for robust clinical research.

Professional Development Programs

Department	Affiliated Professional Organization(s)	Professional Development Programs Available
Cancer Center	National Accreditation Program for Rectal Cancer (NAPRC) – American College of Surgeons (ACS)	Multidisciplinary team training, oncology clinical standards education, tumor board participation, rectal cancer care pathways
Children’s Hospital & Clinics	Children’s Hospital Association (CHA)	Pediatric care quality improvement initiatives, access to national pediatric analytics, pediatric clinical excellence programs
Trauma Center (Adult & Pediatric)	American College of Surgeons (ACS)	Trauma team verification training, trauma protocol education, evidence-based trauma care continuing education
Stroke Program	American Heart Association/American Stroke Association	Get With The Guidelines®-Stroke Program, stroke care best practices, quality improvement workshops
Medical Education	Mercy College of Health Sciences; Partnerships with CommonSpirit Health, Trinity Health, OpusVi, Bright Horizons	Nursing and allied health degree programs, leadership development, tuition reimbursement, online health professional training modules

Certification and Accreditation Programs

Department	Certification/Program	Accreditation Body
Cancer Care	National Accreditation Program for Rectal Cancer Certification (NAPRC)	American College of Surgeons (ACS)
Cardiac and Pulmonary Rehabilitation	Certification	American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR)
Cardiac Electrophysiology (EP)	Cardiac Electrophysiology Accreditation	Intersocietal Accreditation Commission (IAC)
Patient Care Technician Training	Patient Care Technician (PCT) Program	Internal MercyOne Program
Nursing	Certified Nursing Aide (CNA), Licensed Practical Nurse (LPN)	State of Iowa / respective certifying boards
Emergency Services	Emergency Medical Technician (EMT)	State of Iowa / National Registry of Emergency Medical Technicians (NREMT)
Laboratory Services	Laboratory Assistant Training	Internal MercyOne Program
Maintenance & Trades	Plumber Certification	State of Iowa / respective certifying boards

Internship and Observation Programs

Department	Opportunity Type	Details	Eligibility	Contact
Child Life	Internship	19-week, 600-hour internship. 40 hours/week. Includes weekends/evenings. Mandatory health screening and immunization. Contract or individual liability insurance required.	College/university affiliated or carry own insurance. Pass health screening. Required readings before start.	Rebecca Wilson, 515-822-4519, rebecca.wilson@mercyoneiowa.org
Internal Medicine	Medical Student Clerkship	2-4 week rotation. Participate in general rounds, patient assessment and diagnosis, end-of-month presentation. Day off before shelf exam.	Medical students (mainly 3rd year from Des Moines University), max 80 hours/week.	holiena@mercyhealth.com
Internal Medicine	Sub-internship/Audition Rotation	2-4 week rotation. Functions as first-year resident. Manage 3-4 patients, weekly schedule, with clinic and publication opportunities.	Fourth-year medical students interested in Internal Medicine residency.	holiena@mercyhealth.com
General Hospital	Internship	Wide range of student internships in nursing, allied health, clinical support, and other departments.	Students of affiliated institutions. Application and placement process required.	See MercyOne Student Opportunities website

Hospital Academic Awards and Achievements

Department	Award	Awarding Organization	Year
Cardiology	Top 50 Cardiovascular Hospitals	IBM Watson Health	—
Cardiology	Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award	American Heart Association/American Stroke Association	—
Cardiology	Target: Stroke? Honor Roll Elite Award	American Heart Association/American Stroke Association	—
Cardiology	Mission: Lifeline® Achievement Award	American Heart Association	—
General Hospital	America’s 250 Best Hospitals™	Healthgrades	2024
General Hospital	Best Regional Hospital – Iowa, 3rd Overall	U.S. News & World Report	2017–2018
General Surgery	High Performing: Abdominal Aortic Aneurysm Repair	U.S. News & World Report	2017–2018
Cardiology/Heart Surgery	High Performing: Heart Bypass Surgery	U.S. News & World Report	2017–2018
Cardiology	High Performing: Heart Failure	U.S. News & World Report	2017–2018
Oncology	High Performing: Colon Cancer Surgery	U.S. News & World Report	2017–2018
Pulmonology	High Performing: Chronic Obstructive Pulmonary Disease	U.S. News & World Report	2017–2018
Orthopedics	High Performing: Hip Replacement	U.S. News & World Report	2017–2018
Orthopedics	High Performing: Knee Replacement	U.S. News & World Report	2017–2018
Staff/Administration	Recognition of Service Excellence (ROSE) Award	MercyOne	—

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship Program	Program Details
Cardiology	Cardiology Fellowship	Fellowship program with opportunities to work closely with Iowa Heart Center; part of Internal Medicine residency subspecialty offerings.
Family Medicine	Family Medicine Residency	Three-year residency; robust training in outpatient and inpatient care, OB, rural medicine, point-of-care ultrasound, and inpatient pediatrics.
Internal Medicine	Internal Medicine Residency	Three-year program with Categorical and Primary Care Tracks; inpatient and outpatient experiences, strong procedural training, and subspecialty rotations.
Rural Family Medicine	Family Medicine Rural Residency	Special focus residency providing hands-on training and experience in rural healthcare settings.

Hospital Residency and Assistantship Programs

Department	Icon	Training Program	Description
Family Medicine		Family Medicine Residency	Three-year ACGME-accredited residency; robust clinical and OB training, inpatient pediatrics, rural medicine tracks, diverse elective options.
Internal Medicine		Internal Medicine Residency	Three-year ACGME-accredited residency; categorical and primary care tracks; strong inpatient/outpatient experience, subspecialty rotations, research opportunities, continuity clinic.

What are the activities of the hospital for patients without insurance?

Department/Service	Support Option	Details	Eligibility/Guidance
Financial Assistance	Financial Assistance Program	Discounts on total billed charges for uninsured patients meeting income guidelines; application required.	Patients with family income at or below 200% of the Federal Poverty Level eligible for 100% discount; sliding discounts for others.
Billing Services	Payment Plans	Flexible payment plans available to assist with out-of-pocket medical costs.	Available to all uninsured and underinsured patients regardless of income.
Emergency Department	Emergency Care Guarantee	Emergency medical care provided to all patients regardless of ability to pay or insurance status.	Applies to all presenting for emergency care until condition stabilized, prior to payment discussions.
Financial Assistance	Charity/Catastrophic Care	Assistance for low-income patients and those with special health care expenses; includes possible full or partial write-off.	Low-income status or special medical financial hardship; referral possible by staff.
Billing & Finances	Discounted Services	Uninsured patient discount on all hospital charges after application and eligibility review.	Uninsured status, meet income requirements, application required.
Finance/Patient Resources	Guidance for Alternative Health Insurance	Assistance and resources to explore Medicaid, Health Insurance Marketplace, and other insurance options.	Patient support staff available for insurance counseling and navigation.

Hospital Research Collaborations

Department	Partnered Institution / Affiliation	Collaboration Details
Cancer Research	National Cancer Institute	Participation in over 50 clinical research trials for cancer prevention, diagnosis, treatment, and symptom control.
Cancer Research	Academic Consortium for Integrative Medicine & Health	Membership enables sharing research and collaborative studies in integrative health, including conference forums and tumor boards.
Cancer Research	Genesis Health System and Affiliates	Coordinated research activities and physician-led clinical trials with regional health care providers.
Cancer Research	Pharmaceutical and Industry Partners	Collaboration for industry-sponsored clinical trials and development of new therapies.

Mentoring and Consultancy in Hospital Education

Department	Mentorship & Advisory Programs	Structured Mentorship for Trainees/Graduates
Family Medicine Residency	- Community focused on mentorship, collaboration, and excellence in patient care - Personalized attention from faculty and specialists - Residents build close, ongoing relationships with mentors and colleagues - Additional mentorship in integrative medicine under Dr. Batra - Emphasis on developing compassionate, skilled physicians	- Structured residency program with robust mentorship - One-on-one mentorship in areas like obstetrics, rural medicine, integrative medicine - Hands-on training with collaboration from OB-GYN, pediatric, and rural health mentors - Continuity clinics for consistent mentorship and feedback - Established since 1997, ongoing tradition of mentor-guided graduate development
Internal Medicine Residency	- Mentorship and guidance from experienced primary care clinicians - Ongoing relationships with subspecialists and local university faculty - Camaraderie and a supportive atmosphere encouraged among residents - Resident wellness and individualized advising	- Structured mentorship with customized schedules for career goals - Daily didactics with subspecialist-led lectures, morning reports, journal clubs - Half-day weekly devoted to learning and mentorship - Research and fellowship advising through established faculty relationships - No 24-hour call allows dedicated time for mentoring and advisory sessions
Additional Programs (Integrative Medicine)	- Mentorship under Dr. Batra in Integrative Medicine - Partnership with University of Arizona for expanded mentoring opportunities	- Specialized mentorship for residents pursuing integrative medicine tracks - Opportunities for additional study with direct faculty supervision and advisory support

MercyOne Des Moines Medical Center Nearest Places

Hotels

0.7 km

4.6

Des Lux Hotel

Upscale, Complimentary breakfast, Fitness center, Lounge

0.8 km

4.5

Hilton Des Moines Downtown

Modern, Indoor pool, Fitness center, Restaurant, Free WiFi

0.9 km

4.5

Surety Hotel

Boutique, Restaurant, Bar, Pet-friendly, Fitness center

1.0 km

4.2

Embassy Suites by Hilton Des Moines Downtown

Suites, Free breakfast, Indoor pool, Fitness center

0.6 km

4.3

Hyatt Place Des Moines/Downtown

Casual, Free breakfast, Indoor pool, Bar, Fitness center

0.2 km

4.1

Holiday Inn Des Moines Downtown

Full-service, Restaurant, Indoor pool, Free WiFi, Business center

Florists and Gift Shops

0.4 km

4.9

Wild Orchid Des Moines Florist

Hospital bedside flower delivery, plants, get well gifts

0.9 km

4.7

Irene´s Flowers & Exotic Plants

Floral gifts, local hospital delivery, custom arrangements

0.7 km

4.6

Boesen The Florist

Flower arrangements, gift baskets, local delivery

0.0 km

4.4

MercyOne Des Moines Medical Center Gift Shop

Baby items, flowers, candles, plush toys, seasonal gifts, fashion accessories

0.8 km

4.5

Bell Flower Florist & Gifts

Flower delivery, custom floral gifts

0.9 km

4.8

Plaza Florist & Gifts

Flower arrangements, plants, gift baskets, event flowers

Food and Restaurant

0.45 km

4.2

Buzzard Billy´s

American, Cajun, Bar

0.75 km

4.5

Centro Restaurant

Italian, Pizza, Contemporary

0.9 km

4.6

Fong´s Pizza

Pizza, Asian Fusion

0.5 km

4.3

Pho 515

Asian, Vietnamese, Soups

0.95 km

4.5

Zombie Burger + Drink Lab

American, Burgers, Bar

0.97 km

4.6

801 Chophouse

American, Steakhouse, Seafood

Pharmacies

0 km

4.2

MercyOne Des Moines Outpatient Pharmacy

Prescription services, Over-the-counter medications, Health care products, Medication counseling, Personalized service, Online prescription refills, Insurance accepted

0.7 km

4.4

Fifield Pharmacy

Prescription services, Medication counseling, Immunizations

0.8 km

4.3

Primary Healthcare Pharmacy

Prescription services, Medication counseling

0.9 km

4.1

Health Connections, Inc

Prescription services, Health care products

0.9 km

4.5

IMMC Outpatient Pharmacy

Prescription services, Over-the-counter medications, Immunizations

1 km

Walgreens

Prescription services, Over-the-counter medications, Immunizations, Health and wellness products

Taxi and Transportation

0.3 km

4.4

Lucky Cab Service

Private taxi, airport pick-up/drop-off, advance appointments available, operates 4 am to midnight

0.5 km

3.8

Yellow Cab Company

City taxi service, on-demand and advance scheduling, 24/7 operation

0.0 km

4.6

Uber Des Moines

App-based on-demand rides, 24/7 service, options for rideshare, taxi and wheelchair-accessible vehicles

0.0 km

4.5

Moovit Public Transit

Real-time bus navigation, schedules for Bus: 16, 17, 3, 52, 60, 15; integration with multiple transit agencies

0.0 km

4.3

Lyft Des Moines

App-based on-demand rides, advance ride scheduling, car seat and wheelchair options

0.8 km

3.9

Capitol Cab Company

Local taxi, reservations available, airport and citywide service

ATMs and Banks

0.19 miles

Wells Fargo Arena ATM

24-hour ATM, cash withdrawal, deposits, account balance, multilingual assistance

0.39 miles

Wells Fargo - Downtown MB

Full-service banking, ATM, personal & business banking, mortgage, safe deposit box

0.45 miles

4.2

Wells Fargo - Des Moines Downtown

Bank branch, ATM, checking, savings, loans, financial services

0 miles

4.1

MercyOne Des Moines Medical Center ATM

ATM, cash withdrawal, balance inquiry, available inside hospital first floor

0.79 miles

4.5

Journey Credit Union - 2nd Ave

Shared branch, full-service banking, ATM, deposits, withdrawals, account services

1.00 miles

4.6

Des Moines Metro Credit Union

Credit union, ATM, drive-up, deposits, loans, member services

Parking Lots

0 km

4.2

West/Blue Ramp - MercyOne Des Moines Medical Center

Covered parking, free parking for patients and guests, valet service at West Entrance (Mon-Fri 7am-3pm), accessible parking

0.1 km

4.2

Health Plaza Parking Ramp

Multi-level covered parking, free for patients and guests, close access to Health Plaza and main hospital entrance

0.3 km

4.2

3rd Street Lot - MercyOne Des Moines Medical Center

Surface parking lot, free parking for patients and guests, easy access to hospital via sidewalk

Shopping Malls

0.7 km

4.2

Hy-Vee Grocery Store & Market Grille

Full-service grocery store, pharmacy, bakery, Market Grille restaurant, Starbucks kiosk, floral department

0.9 km

4.6

Gateway Market & Café

Specialty grocery, café, bakery, deli, organic foods, catering, local products, prepared meals

0.95 km

4.3

Capital Square

Downtown shopping and business center, food court, services, event venues, retail spaces

Stationery and Copying Services

0.6 km

4.9

Des Moines Printing

Custom commercial printing, business cards, flyers, marketing materials, in-house design, rush orders

1.0 km

4.3

The UPS Store (4225 Fleur Dr)

Printing, copying, custom stationery, business cards, shipping, packaging

1.0 km

4.2

The UPS Store (2643 Beaver Ave)

Printing, copying, custom stationery, business cards, shipping, packaging

Car Rental

1.0 km

4.2

Enterprise Rent-A-Car (Des Moines E. Euclid Ave.)

Economy, Fullsize, Minivans, SUVs, Pickup trucks; authorized spouse/domestic partner drivers at no extra charge; after-hours returns

0.8 km

Avis Car Rental (Downtown Des Moines)

Economy, Intermediate, Standard, Fullsize, SUVs, Specialty vehicles

0.9 km

3.9

Hertz Car Rental (Downtown Des Moines)

Sedans, SUVs, Trucks, One-way rentals, Long-term rental options

Patient Experiences

✅ Summary of Positive Reviews

MercyOne has garnered loyalty from long-term patients due to consistent positive experiences over the years. One user highlights over four decades of satisfactory care, acknowledging that any problems in service are not unique to MercyOne but common across different hospitals in Des Moines. Their experience with billing has been notably efficient, with any issues being swiftly resolved. This suggests a customer-focused approach even when occasional issues arise. Overall, the sentiment is that while challenges exist, MercyOne effectively addresses concerns and maintains a dependable service.

❌ Summary of Negative Reviews

Numerous reviews emphasize considerable dissatisfaction with the service at MercyOne, particularly in the Emergency Room. Patients report extended waiting times, a lack of communication regarding test results, and experiences of perceived rudeness from staff. There seem to be systemic issues with follow-up communication, as highlighted by one review where a patient struggled to access their medical results through the hospital´s portal. Another significant concern is the inappropriate conduct by hospital staff, as in the case of a chaplain providing unsolicited financial advice to grieving families. These negative experiences signal potential areas for improvement in patient communication and staff training.

Working Hours

Emergency Department

Open 24/7

Outpatient Services

Monday–Sunday: 7:00 AM – 8:00 PM

Laboratory Services

Monday–Sunday: 7:00 AM – 8:00 PM

Diagnostic Testing

Monday–Sunday: 7:00 AM – 8:00 PM

Department Phones

Department	Phone
Emergency	515-247-3121
General Information	515-247-3121
Medical Records (Hospital)	515-633-3915
Medical Records (Clinic)	515-358-6918

Language and Translation Services

English
Spanish
French
Vietnamese
Burmese
American Sign Language
Over 240 additional languages via interpreters

MercyOne Des Moines Medical Center

NPI Number : 1508964883

1111 6th Ave, Des Moines, IA 50314

+1 (515) 247-3121

mercyone.org.

Departments

Cardiology

General Surgery

Anticoagulation Clinic

Diagnostic Imaging

Pediatric Cardiology

Vascular Surgery

Pulmonology

Prevention and Wellness Clinic

Robotic Surgery

Heart Rhythm Center

Medication Assistance Program

Research Center

Appointment Information

Visiting Hours

Important Doctors

Steven Craig, MD

Justin Rosenow, DO

Dustin Wiemers, MD

Simon Wright, MD

Robert Kitterman, MD

MercyOne Des Moines Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

MercyOne Des Moines Medical Center Nearest Places

Hotels

Des Lux Hotel

Hilton Des Moines Downtown

Surety Hotel

Embassy Suites by Hilton Des Moines Downtown

Hyatt Place Des Moines/Downtown

Holiday Inn Des Moines Downtown

Florists and Gift Shops

Wild Orchid Des Moines Florist

Irene´s Flowers & Exotic Plants

Boesen The Florist

MercyOne Des Moines Medical Center Gift Shop

Bell Flower Florist & Gifts

Plaza Florist & Gifts

Food and Restaurant

Buzzard Billy´s

Centro Restaurant

Fong´s Pizza

Pho 515

Zombie Burger + Drink Lab

801 Chophouse

Pharmacies

MercyOne Des Moines Outpatient Pharmacy

Fifield Pharmacy

Primary Healthcare Pharmacy

Health Connections, Inc

IMMC Outpatient Pharmacy

Walgreens

Taxi and Transportation

Lucky Cab Service

Yellow Cab Company

Uber Des Moines

Moovit Public Transit

Lyft Des Moines