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Northwestern Memorial Hospital

3.5 (980)

Northwestern Memorial Hospital, established in 1972 through the merger of Passavant Memorial and Wesley Memorial hospitals, is a major academic medical center in Chicago. The hospital has approximately 900 beds, is recognized for its excellence in cardiology, oncology, neurology, and orthopedics, and consistently receives top national rankings and awards.

NPI Number : 1497859649

251 E Huron St, Chicago, IL 60611

+1 (312) 926-2000

www.nm.org

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Departments

General Surgery

Cardiology

Pulmonology

Family Medicine

Emergency Medicine

Podiatry

Palliative Care

Behavioral Health

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-day Appointment
Neurology	Available via MyNM and online scheduling portal	Physician line listed on nm.org/doctors or 844.344.6663	Not available; must schedule in advance	Possible via Immediate Care or urgent evaluation
Cardiology	Available via MyNM and online scheduling portal	Physician line listed on nm.org/doctors or 844.344.6663	Not available; must schedule in advance	Possible via Immediate Care or urgent evaluation
Pediatrics	Available via MyNM and online scheduling portal	Physician line listed on nm.org/doctors or 844.344.6663	Not available; must schedule in advance	Possible via Immediate Care or urgent evaluation
Diagnostic Testing	Not available; phone scheduling required	Call scheduling number for location or 312-926-6366 for imaging	Available at some lab draw sites	Depends on test and location
Primary Care	Available via MyNM and online scheduling portal	Physician line listed on nm.org/doctors or 844.344.6663	Some Immediate Care sites offer walk-in for minor issues	Available through Immediate Care, virtual visits, or same-day slots
Immediate Care	Online reservation and on-demand virtual visit	Available by phone at location-specific numbers	Available at designated Immediate Care Centers	Available for minor illness/injury
Radiology	Not available; phone scheduling required	312-926-6366	Not available; must schedule in advance	Limited, subject to availability
Specialty Care	Available via MyNM and online scheduling for many specialties	Physician line listed on nm.org/doctors or 844.344.6663	Not available; must schedule in advance	Limited, subject to urgent needs and provider availability

Visiting Hours

Department	Online Patient Visitation Options	Scheduling Patient Visits by Phone	Walk-In Patient Visits	Same-Day Patient Visitation	Visitation Age Restrictions	General Visiting Hours	Badge/Check-In Requirement
Behavioral Health Services Woodstock	Not specified	Not specified	Allowed for 1 visitor at a time per patient	Allowed during set hours	18+ only	Tue, Thur: 7-8pm; Sat, Sun, holidays: 1:30-2:30pm	Must check in and wear visitor badge
Cardiology (Inpatient)	Not specified	Not specified	Allowed; up to 2 visitors per patient	Permitted	12+ (exceptions possible)	8am - 8pm	Must check in and wear visitor badge
Marianjoy Rehabilitation Hospital	Not specified	Not specified	Allowed	Permitted	12+ (exceptions possible)	10am - 8pm	Must check in and wear visitor badge
Outpatient Locations	Not specified	Not specified	Allowed; visitors under 12 must be supervised by a second companion 18+.	Permitted	No age limit with supervision	8am - 8pm	Must check in and wear visitor badge
Woodstock Hospital Inpatient Rehabilitation Services	Not specified	Not specified	Allowed	Permitted	12+ (exceptions possible)	10am - 8pm	Must check in and wear visitor badge
All Inpatient Facilities	Not specified	Not specified	Allowed; up to 2 visitors per patient	Permitted	12+ (exceptions possible)	8am - 8pm	Must check in and wear visitor badge

Important Doctors

Northwestern Memorial Hospital Information

Management and Leadership Team

Department	Name	Title	Area of Expertise	Role in Operations
Administration	Howard Chrisman, MD	President & Chief Executive Officer	Leadership, Hospital Administration, Clinical Operations	Oversees all hospital operations, strategic development, and patient care quality
Administration	Dean Harrison	Executive Chair	Strategic Leadership, Healthcare Management	Supports advancement of strategic goals and ´Patients First´ mission
Medical Information	Thomas Moran	Chief Medical Information Officer	Medical Informatics, Digital Transformation	Leads medical information strategy and implementation
Learning & Development	Justin Lombardo	Chief Learning Executive	Organizational Learning, Workforce Training	Oversees learning initiatives and staff development
Executive Health	Susan L. Alt, MD	Physician, Executive Health	Internal Medicine, Executive Care	Delivers executive patient care, supports quality initiatives
Executive Health	Miriam L. Rasof, MD, FACP	Physician, Executive Health	Internal Medicine, Preventive Medicine	Delivers executive patient care, supports quality initiatives
Executive Health	Daniel M. Derman, MD	Physician, Executive Health	Internal Medicine, Healthcare Delivery	Delivers executive patient care, supports quality initiatives

Average Salary

Department	Common Procedure/Consultation	Average Fee / Price Range	Cost Variations	Financial Assistance & Payment Options
Cardiology	Electrocardiogram (EKG), Cardiac Catheterization, Consultation	$400–$3,500 (consults, diagnostics); $15,000–$60,000+ (procedures)	Higher fees for complex interventions, specialist involvement; overnight monitoring increases cost	Insurance accepted; financial assistance and payment plans available
Neurology	Neurologic Evaluation, MRI Brain, Intracranial Procedure	$500–$2,000 (consults, diagnostics); $33,852–$40,700 (e.g., stroke without major complications)	Increased costs for advanced imaging, specialist consults, extended hospital stay for severity	Insurance accepted; pricing estimates tools; financial assistance programs
Oncology	Cancer Consultation, Chemotherapy Infusion, Radiation Therapy	$600–$2,000 (consults); $5,000–$30,000+ (chemo cycle/radiation plan)	Varies based on medication type, number of treatment cycles, use of targeted therapies, specialist team	Insurance accepted; financial counseling and assistance; payment plans
Orthopedics	Orthopedic Consult, Joint Replacement, Fracture Repair	$350–$1,500 (consults); $12,000–$50,000+ (joint replacement depending on prosthesis/complexity)	Greater complexity (revision, multi-specialist team, overnight care) increases cost	Insurance coverage; payment plans; financial assistance on application
Outpatient Services	General Physician Visit, Lab Tests, Imaging	$150–$500 (basic visits); $600–$2,000 (imaging, advanced diagnostics); $12,479–$26,304 (hospitalized care e.g., cellulitis, diabetes with complications)	Lab/imaging fees vary by test; minor surgical/procedural fees higher; extended observation raises price	Insurance coverage; upfront estimates; assistance and payment plans offered

Support Programs for Patients

Department/Service	Special Program	Eligibility/Details	Contact/How to Access
Financial Assistance	Financial Assistance Program	Free or discounted services for uninsured or underinsured patients; includes help with applications for public programs	Application required; available within 240 days after discharge; no Social Security Number required unless seeking some public programs
In-Home Care	Home Health Services	Available for patients needing skilled nursing or therapy at home; may be covered by financial assistance or public programs	Contact Patient Financial Services or home health department
Day Care Centers	Adult Day Care Referral	Referrals provided based on medical necessity; may connect with community resources for daytime supervision and care	Social work or case management consult upon request
Palliative Care	Palliative Medicine Program	Comprehensive symptom management and psychosocial support for chronic or life-limiting illness; financial assistance may be available	Referral from primary provider or specialist
Social Support	Social Work Services	Assistance with applications for financial aid, access to community resources, long-term planning, and emotional support	Request through care team or contact the social work department
Student/Young Adult Care	Student Health Service Financial Assistance	Special financial assistance for students unable to pay for health services	Contact Patient Financial Services at 312.926.6906

Payment Plans

Payment Plan Option	Description	Contact/Enrollment Method	Interest/Fees	Flexibility
Installment Payment Plans	Monthly payments arranged for high balances; amount and duration agreed upon with Patient Financial Services	Call Patient Financial Services (855.694.2866)	Case by case; interest-free options may be available	Flexible terms based on patient’s financial situation
Partial Bill Payments	Pay a portion of your bill via MyNM Patient Portal or by contacting billing office	MyNM Patient Portal or billing office	No interest for portal payments	Pay any amount at a time toward the total balance
Full Bill Payments with Credit/Debit/Money Order	Immediate full payment accepted using various methods	MyNM Patient Portal, mail, in person, or phone	No fees from hospital	Immediate payment; no installment
Financial Assistance Programs	Assistance for patients unable to pay, including grants or reduced bills	Call Patient Financial Services (312.926.6906)	No interest; may reduce balance	Eligibility based on financial need
Online Payment Options	Flexible online payments (full or partial) via MyNM Patient Portal	MyNM Patient Portal	No interest for online payments	Pay in increments or as lump sums

Cost Consulting

Department	Service	Contact	Guidance on Costs	Financial Support Options Provided Before Care
Financial Counseling Department	In-person and phone financial counseling appointments, guidance on billing, financial assistance programs	800.423.0523 (TTY: 711), M-F 8:30am-5pm	Yes, guidance on estimated treatment costs and payment options	Yes, information and applications for financial assistance and discounts are provided before starting care
Lurie Cancer Center Financial Counseling	Assistance with outpatient billing, financial assistance navigation	312-926-6906	Yes, navigators explain potential costs and coverage	Yes, counselors assist with understanding financial support programs prior to treatment
Patient Financial Services	Financial counseling for patients unable to pay, discussion of financial options	312.926.6906	Yes, available to discuss expected costs and payment solutions	Yes, financial options and assistance programs discussed in advance
General Financial Assistance Program	Free or discounted care, plain language summaries, multilingual support, mailed policy copies	Online: nm.org/financialassistance, Request by phone or in person	Yes, clear information on financial responsibility and support options before service	Yes, support options, applications, and advisors available at patient reception, admissions, and billing office prior to care

Hospital for patients with disabilities or special needs

Accommodation Type	Details	Department A-Z	Sort by
Accessible Parking	Accessible parking spaces available in parking garages and lots at all locations.	Facilities	Physical Accessibility
Wheelchair Access	Wheelchairs available at no cost for patient and visitor use on all campuses.	Facilities	Assistive Devices
Accessible Restrooms	Wheelchair-accessible and private restrooms with companion space available and clearly signed in all buildings.	Facilities	Physical Accessibility
Language Access Services	Confidential translation and interpretation in multiple languages offered at no cost for patients and companions.	Patient Services	Communication Aids
Communication Aids	Assistive communication devices and aids available for those with hearing, vision, or speech needs.	Patient Services	Communication Aids
Patient Relations Support	Patient Relations staff available to answer questions, address concerns, and facilitate accommodations.	Patient Relations	Priority Services
Staff Training for Inclusive Care	Staff trained to provide inclusive, respectful care and to address accessibility needs promptly.	All Departments	Staff Training

Digital Health Services

Department	Digital Health Service	Key Features	Patient Care Support	Accessibility & Follow-up
All Departments	Telehealth / Telemedicine Visits	- Video and audio visits with physicians - Conducted via computer, tablet, or smartphone - Prescription services available online	- Enables remote diagnosis and treatment - Allows for medication management without in-person visits - Enhances timely access to care	- Reduces travel need - Increases access for patients with mobility limits - Facilitates virtual follow-ups
All Departments	Patient Portal (MyNM / Online Consultation Platforms)	- Secure messaging with care teams - Online appointment scheduling - Access to test results and medical records - Bill pay and prescription refills	- Centralizes patient information - Supports communication between visits - Provides educational resources	- Empowers patients to manage their care - Enables ongoing communication - Supports continuous monitoring through integrated data
Digestive Health (Behavioral Medicine for Digestive Health Program)	Specialized Digital Health Media	- Audio/video relaxation exercises - Guided meditation for sleep/pain - Hypnosis for GI conditions (IBD, IBS)	- Supports therapy adherence - Alleviates symptoms between visits	- On-demand, 24/7 resource access - Supplement to ongoing care plans
All Departments	Remote Monitoring Tools & Automated Data Collection	- Automated patient data collection solutions - Real-time data sharing with providers - Magnet accreditation reporting tools	- Enables continuous patient status review - Streamlines care team workflow - Supports proactive interventions	- Facilitates long-term tracking - Allows for remote adjustments and interventions - Supports seamless transitions between care settings
Medical Education / All Clinical Areas	Digital Health & Data Science Integration	- Training in machine learning, data analytics - Hands-on with digital health tools and patient-generated data - Emphasizes workflow integration, ethical considerations	- Ensures clinicians are adept with digital care delivery - Supports personalized, data-driven patient management	- Accelerates adoption of leading-edge digital practices - Improves care continuity across digital platforms

Collaborations / Educational Programs

Department	Program/Education	Description
Clinical Assistant	Medical Assistant Program	Hands-on and didactic clinical assistant education
Clinical Assistant	Basic Nursing Assistant Training Program	Entry-level patient care and practical training
Diagnostic Medical Sonography	School of Diagnostic Medical Sonography	Accredited program with clinical rotations in diagnostic imaging
General Medicine	Medical Student Rotations	Clinical rotations for Northwestern Feinberg School of Medicine students; required clerkships across internal medicine and subspecialties
General Medicine	Visiting Student Electives	Elective rotations available to visiting students from other institutions
Mentoring	Northwestern Medicine Scholars Program	Structured mentoring and shadowing with faculty, medical students, and peers; research opportunities
Nuclear Medicine	School of Nuclear Medicine Technology	Specialized clinical and practical training in nuclear medicine imaging
Radiation Therapy	School of Radiation Therapy	Comprehensive clinical instruction in therapeutic radiology
Radiography	School of Radiography	Clinical rotations and classes in medical imaging and x-ray technologies

Collaborative Research Projects

Department	Collaborative Research Projects	Clinical Trials / New Treatments / Devices	Impact on Healthcare Professionals
Bone & Mineral Research	Research partnerships with the American Society for Bone and Mineral Research to advance treatments for bone disorders.	Multi-center clinical trials on osteoporosis therapies, bone metabolism, and kidney health innovations.	Enhances professional education and inter-institutional partnerships.
Child Health	Collaboration with the Eunice Kennedy Shriver National Institute of Child Health and Human Development for pediatric health studies.	Trials and research on childhood metabolic and developmental disorders.	Facilitates pediatric specialty training and research exposure.
Cardiology	Feinberg Cardiovascular and Renal Research Institute conducts collaborative cardiac and vascular research with national organizations.	Development of innovative cardiac devices and clinical protocols through multi-site studies.	Supports advanced fellowship programs and exposure to emerging therapies.
Clinical & Translational Science	Northwestern University Clinical and Translational Sciences Institute leads multi-hospital collaborative research, including The New Normal™ study recruitment platform with nine major institutions.	Adaptive COVID-19 studies, platform trials for new therapeutics; novel participant-matching tools for rapid study enrollment.	Accelerates clinical research training and implementation science skills.
Neurology	Partnership with the National Institute of Neurological Disorders and Stroke to study neurological diseases.	Clinical trials on neurodegenerative diseases and brain imaging technologies.	Expands neurologists´ access to innovative treatments and protocols.
Nephrology	Collaboration with the American Society of Nephrology, National Kidney Foundation, and National Institute of Diabetes and Digestive and Kidney Diseases.	Clinical trials on renal disease therapies and devices; metabolic disorder research.	Enhances nephrology education and advances translational research skills.
International Collaboration	Joint research, innovation exchange, and operational best-practice sharing with The London Clinic, UK´s largest independent charitable hospital.	Implementation of shared clinical breakthroughs and pathway development for complex cases.	Provides global learning opportunities and innovation transfer for medical professionals.
Medicine	Cross-departmental research with the Department of Medicine and collaborations with national academic medical centers.	Multi-disciplinary clinical trials for chronic diseases and new drug pipelines.	Supports professional growth through participation in large-scale research initiatives.
Pediatrics	Department of Pediatrics partners in collaborative research for diseases affecting children across regional and national networks.	Pediatric clinical trials for rare diseases and preventive medicine.	Enriches pediatricians’ research skills and keeps them at the forefront of clinical innovation.
Preventive Medicine	Collaborations with Chicago Department of Public Health and national health institutes for prevention-focused research.	Population health studies and clinical trials for preventive therapies and interventions.	Equips healthcare professionals to lead disease prevention strategies.

Professional Development Programs

Department	Affiliated Professional Organizations	Professional Development Programs
Neurology	American Academy of Neurology, Feinberg School of Medicine, Shirley Ryan AbilityLab	Neurology Grand Rounds, Neurorehabilitation fellowships, Continuing Medical Education (CME) seminars
Cardiology	American College of Cardiology, Feinberg School of Medicine	Cardiology Residency & Fellowship, ACC training modules, CME workshops
Pediatrics	American Academy of Pediatrics, Ann & Robert H. Lurie Children’s Hospital of Chicago	Pediatric Residency, CME, Pediatric Subspecialty Fellowships
Research & Clinical Trials	Feinberg School of Medicine, National Institutes of Health, Academic Health Science Centers	Investigator training, Clinical trials management courses, NIH research ethics certification
Orthopedics	American Academy of Orthopaedic Surgeons, Shirley Ryan AbilityLab	Orthopedic Surgery Residency, Musculoskeletal Research Symposium, CME in Orthopedics
Primary Care/Internal Medicine	American College of Physicians, Feinberg School of Medicine	Internal Medicine Residency, CME, Quality Improvement Workshops
Nursing	American Nurses Association, Magnet Recognition Program, Northwestern Medicine Academic Affiliates	Nursing Residency, Certification review courses, Leadership development seminars
Oncology	American Society of Clinical Oncology, Feinberg School of Medicine	Oncology Fellowships, Multidisciplinary Tumor Boards, CME Oncology Symposium
Pathology	College of American Pathologists, Feinberg School of Medicine	Pathology Residency, Laboratory Management CME, Molecular Pathology Workshops
Emergency Medicine	American College of Emergency Physicians, Feinberg School of Medicine	Emergency Medicine Residency, Simulation Training, CME in Trauma & Critical Care
Psychiatry	American Psychiatric Association, Feinberg School of Medicine	Psychiatry Residency, Mind-Body Medicine Workshops, CME in Behavioral Health
Surgery	American College of Surgeons, Feinberg School of Medicine	Surgical Residency, Laparoscopic Skills Labs, CME in Advanced Surgery
Genetics	American College of Medical Genetics, Feinberg School of Medicine	Medical Genetics Residency, Genomics Research Workshops, CME in Genetic Counseling

Certification and Accreditation Programs

Department	Certification / Program	Accreditation / Certificate Body
Allied Health	School of Diagnostic Medical Sonography	Accredited Clinical School (Institutional Accreditation)
Allied Health	School of Nuclear Medicine Technology	Accredited Clinical School (Institutional Accreditation)
Allied Health	School of Radiation Therapy	Accredited Clinical School (Institutional Accreditation)
Allied Health	School of Radiography	Accredited Clinical School (Institutional Accreditation)
Clinical Assistant	Medical Assistant Program	Accredited Clinical Program (Institutional Accreditation)
Clinical Assistant	Basic Nursing Assistant Training Program	Accredited Clinical Program (Institutional Accreditation)
Pediatrics	Advocacy & Population Health Certificate	Northwestern University - Residency Certificate
Pediatrics	Global Health Certificate	Northwestern University - Residency Certificate
Pediatrics	Medical Education Certificate	Northwestern University - Residency Certificate
Pediatrics	Primary Care & Community Health Certificate	Northwestern University - Residency Certificate
Pediatrics	Bioethics Certificate	Northwestern University - Residency Certificate
Global Health	Master of Science in Global Health	Northwestern University Feinberg School of Medicine Center for Global Health Education
Health Analytics	Master of Science in Health Analytics	Northwestern University School of Professional Studies
Health Informatics	Master of Science in Health Informatics	Northwestern University School of Professional Studies
Regulatory Compliance	Master of Science in Regulatory Compliance	Northwestern University and Northwestern Memorial Hospital

Internship and Observation Programs

Department	Internship/Observation Opportunity	Description	Eligibility	Duration
Pre-Medicine	Northwestern Medicine Pre-Med Internship Program	Eight-week paid program with clinical observation, mentorship, educational seminars and a capstone project. Department assignments vary by student interest.	Enrolled in a four-year university, interested in becoming a physician	8 weeks (Summer)
Medicine (Various Clinical)	Clinical Observation (Shadowing)	Weekly rotating observations in a variety of clinical environments, including operating rooms, physician shadowing, and provider-patient interactions.	Pre-Med Internship Program participants	Integrated with 8-week Pre-Med program
Biological Sciences	Kimberly Querrey Summer Research Program	Six-week paid research internship, combining intensive lab training and academic/professional development support.	College students planning to pursue biological science degrees	6 weeks (Summer)
Nursing	NMH Student Nursing Internship	Eight-week paid summer internship targeted for BSN-prepared nursing students, providing clinical experience and mentorship.	BSN-prepared nursing students	8 weeks (Summer)
General Healthcare (Non-Clinical)	NM Non-Clinical Internships	Paid summer internships in non-clinical roles across Northwestern Medicine, focused on healthcare administration and leadership networking.	Students interested in healthcare management/non-clinical careers	8-12 weeks (Summer)
Medicine (Northwestern University Undergraduates)	NU DOCS	Pathway program with immersive, weeklong introduction to medical careers for NU undergraduates.	Northwestern University undergraduate students	10 months (including intensive week)
Cancer Research	NU-CURE	Cancer-focused undergraduate research experience at the Robert H. Lurie Comprehensive Cancer Center, for underserved students interested in biomedical sciences.	Underserved undergraduate students interested in biomedical sciences	Varies (Summer)
Medicine/Pre-Health Tracks	NU Path	Mentoring, tutoring, and workshops for pre-health or pre-med students, in partnership with Arch Scholars programs at Northwestern.	Participating Northwestern University students	Varies
Integrative Health	Osher Center for Integrative Health Undergraduate Internships	Volunteer summer internships for motivated undergraduates involving research and integrative health projects.	Undergraduate students	Summer
Psychiatry, Digital Health, AI	Pre-Med Internship Mentorship Tracks	Interns may be mentored in specialty areas such as digital health, AI in medicine, and psychiatry, with project responsibilities tailored to these fields.	Pre-Med Internship Program participants	8 weeks (Summer)

Hospital Academic Awards and Achievements

Department	Awards/Recognitions	Year(s)
All Departments	Best Hospital Honor Roll, U.S. News & World Report (only Illinois hospital, 13 consecutive years)	2012-2024
All Departments	Recognized as "High Performing" in all 20 procedures and conditions (only 1 of 9 U.S. hospitals)	2024
All Departments	Ranked 1 hospital in Illinois (“America’s Best Hospitals”)	2024
Specialties (10 out of 15)	Nationally ranked in 10 specialties; high performing in all 19 procedures and conditions	2022
Geriatrics	Nationally ranked (43rd, tie)	2023
Multiple Specialties	Nationally ranked in three specialties, high performing in three specialties	2023

Hospital Specialization and Expertise Opportunit

Department	Program Type	Specialty/Focus
Anesthesiology	Residency	Anesthesiology
Child Neurology	Residency	Child Neurology
Cardiology	Fellowship, Pharmacy Residency (PGY2)	Cardiology, Pharmacy Cardiology
Critical Care	Fellowship, Pharmacy Residency (PGY2)	Critical Care, Pharmacy Critical Care
Dermatology	Residency	Dermatology
Emergency Medicine	Residency, Pharmacy Residency (PGY2)	Emergency Medicine, Pharmacy Emergency Medicine
Hematology/Oncology	Fellowship, Pharmacy Residency (PGY2)	Hematology/Oncology
Internal Medicine	Residency	Internal Medicine
Infectious Diseases	Fellowship, Pharmacy Residency (PGY2)	Infectious Diseases
Medicine-Pediatrics	Residency	Medicine-Pediatrics
Neurology	Residency	Neurology
Neurosurgery	Residency	Neurosurgery
Obstetrics & Gynecology	Residency	Obstetrics & Gynecology
Ophthalmology	Residency	Ophthalmology
Orthopaedic Surgery	Residency	Orthopaedic Surgery
Otolaryngology	Residency	Otolaryngology
Pathology	Residency	Pathology
Pediatrics	Residency	Pediatrics
Physical Medicine & Rehabilitation	Residency	Physical Medicine & Rehabilitation
Plastic Surgery	Residency	Plastic Surgery
Psychiatry	Residency	Psychiatry
Radiology	Residency	Radiology - Diagnostic, Interventional
Rheumatology	Fellowship	Rheumatology
Surgery - General	Residency	General Surgery
Surgery - Thoracic	Residency	Thoracic Surgery
Surgery - Vascular	Residency	Vascular Surgery
Pharmacy (Ambulatory Care)	Pharmacy Residency (PGY2)	Ambulatory Care
Pharmacy (Medication Use Safety & Policy)	Pharmacy Residency (PGY2)	Medication Use Safety & Policy

Hospital Residency and Assistantship Programs

Department Icon	Residency/Specialty Program
Anatomic Pathology	Three-year residency; full spectrum of anatomic pathology specialties
AP/CP Combined	Four-year residency; anatomic and clinical pathology training
AP/Neuropathology Combined	Four-year residency; anatomic pathology and neuropathology training
Clinical Pathology	Three-year residency; full spectrum of clinical pathology specialties
Cardiology (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Cardiology
Critical Care (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Critical Care
Emergency Medicine (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Emergency Medicine
Hematology/Oncology (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Hematology/Oncology
Infectious Diseases (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Infectious Diseases
Medication Use Safety (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Medication Use Safety
Ambulatory Care (Pharmacy PGY2)	Postgraduate Year Two (PGY2) Pharmacy Residency in Ambulatory Care
Internal Medicine	Three-year, ACGME-accredited Internal Medicine residency
Physical Medicine & Rehabilitation	Marianjoy Physical Medicine and Rehabilitation Residency Program
Physical Therapy	Physical Therapy Residency Program

What are the activities of the hospital for patients without insurance?

Department	Service / Support Option	Description	Contact / Guidance
Patient Financial Services	Financial Assistance Program	Helps uninsured or underinsured patients pay all or part of their medical bill for necessary or emergency care. Offers free or discounted care based on income and financial need. Excludes some procedures (e.g., cosmetic, infertility treatment).	Call 312.926.6906 to discuss financial options, eligibility, and application process.
Billing & Insurance	Payment Plans	Customized payment plans available to spread out medical bill payments for uninsured patients.	Request through Patient Financial Services or Billing.
Emergency Department	Emergency Care Guarantee	Emergency services provided regardless of ability to pay, as required by federal law (EMTALA).	Immediate care without financial prerequisites.
Billing & Insurance	Discounted Services for Uninsured	Discounted rates provided under the Illinois Uninsured Patient Discount Act and Fair Patient Billing Act.	Inquire via Billing or Financial Services office.
Patient Financial Services	Guidance on Alternative Health Insurance	Assistance in applying for Medicaid or other government programs for eligible uninsured patients. Referral provided as needed before finalizing financial assistance.	Patient Financial Services will advise, assist with application process.
Language Support/Interpreter Services	Policy Accessibility	Financial assistance policy available in multiple languages for those with limited English proficiency.	Request accessible materials at Patient Financial Services.

Hospital Research Collaborations

Department	Partner Institution/Lab	Type of Collaboration	Affiliated University/Research Center
Cardiology	Tempus	Clinical research trial, AI in clinical care, precision medicine, data analytics	Northwestern University Feinberg School of Medicine
Clinical Trials	Lurie Children’s Hospital IRB, Chicago-area research hospitals	Reliance agreements for collaborative research oversight and protocols	Northwestern University
Community Engagement	Local community organizations, policymakers, public health officials	Community-engaged research, health equity initiatives, stakeholder-driven studies	Northwestern University Feinberg School of Medicine
Multi-Department	Northwestern University	Academic medical research, joint R&D, translational and basic science partnerships	Northwestern University Feinberg School of Medicine

Mentoring and Consultancy in Hospital Education

Department	Program Name	Description	Structure
System-wide (All Departments)	Group Mentorship Program	Six-month mentorship for employees system-wide; groups of 6-7 mentees guided by mentors.	Group-based; application in the fall; cross-department participation; structured duration.
System-wide (All Departments)	Employee Mentorship Program	Connects leaders and workforce to help mentees gain confidence, foster belonging, and identify growth opportunities.	Group-based; leader-guided; focused on professional growth and inclusion.
Feinberg School of Medicine	Northwestern Network Mentorship Program	Connects students and alumni for professional guidance and support; cultivates mentor/mentee relationships.	Structured mentor matching; includes both one-on-one and small group (Mentor Circles) formats; events and email connections.
Feinberg School of Medicine	Mentor Circles (Network Mentorship)	Small group mentoring sessions (up to eight participants) for career topics with alumni mentors.	One-time or recurring group discussions; flexible topics; peer networking.
Feinberg School of Medicine	STRIDE	Focuses on advising, goal setting, and self-reflection for physical therapy students.	Formalized program; faculty-student structure; ongoing guidance and developmental tracking.
Feinberg School of Medicine	ROADMAP	Structured mentorship framework for skill enhancement, networking, and career guidance for physical therapy students.	Formalized; hands-on experiences; career-focused; faculty and peer involvement.
Feinberg School of Medicine	Peer-to-Peer Mentorship	Links upperclassmen with new students for transition support and informal guidance.	Informal; upperclassmen assigned to incoming students; transition-focused support.
Clinical & Translational Science	Mentor Training Certificate Program	Workshops to train faculty as effective clinical and translational research mentors.	Combination of in-person and online workshops; certificate awarded.

Northwestern Memorial Hospital Nearest Places

Hotels

0.4 km

4.8

The Peninsula Chicago

Luxury hotel, spa, fitness center, indoor pool, fine dining, pet-friendly

0.9 km

4.8

The Langham, Chicago

River views, spa, indoor pool, luxury suites, award-winning dining

0.5 km

4.7

Park Hyatt Chicago

Luxury accommodations, lake views, rooftop pool, spa, fine dining

0.3 km

4.5

Ivy Hotel Chicago

Spacious suites, rooftop lounge, in-room dining, free WiFi, ADA rooms available

0.2 km

4.5

Hyatt Centric Chicago Magnificent Mile

Modern rooms, indoor pool, fitness center, restaurant, meeting spaces

0.2 km

4.4

Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile

Complimentary breakfast, modern rooms, fitness center, free WiFi

Florists and Gift Shops

0.0 km

4.8

Chicago Flower

Preferred florist for Northwestern Memorial Hospital, same-day delivery, large selection of arrangements

0.2 km

4.7

Ashland Addison Florist Co. (Prentice Women´s Hospital)

Retail location at Prentice Hospital, same-day flower and gift delivery, serving all Northwestern hospitals, family-owned

0.0 km

4.6

Northwestern Memorial Hospital Gift Shop (Galter Pavilion)

Hospital-based, wide selection of gifts, online ordering, free same-day delivery, open seven days

0.2 km

4.7

Ashland Addison Florist Co. (Gift Services)

Gift baskets, balloon bouquets, stuffed animals, plants, bedside delivery to Northwestern Memorial Hospital

Food and Restaurant

0 m

4.4

Burrito Beach

Mexican, Burritos, Tacos

70 m

4.2

Panera Bread

Bakery, Sandwiches, Salads, American

110 m

4.3

M Burger

Burgers, American

300 m

4.7

Ramen-San Deluxe

Japanese, Ramen

650 m

4.3

The Indian Garden

Indian

700 m

4.7

Beatrix - Streeterville

American, Healthy, Cafe

Pharmacies

Approx. 100 meters

3.1

Walgreens Pharmacy at Northwestern Memorial Hospital-Galter

Prescription refills, medication counseling, flu shots, over-the-counter medications, pharmacist on-site

Approx. 400 meters

2.5

Walgreens Pharmacy at Northwestern Outpatient Care Pavilion

Prescription services, pharmacist on-site, immunizations, medication counseling

Approx. 200 meters

3.7

Northwestern Medicine Specialty Pharmacy

Specialty medications, patient counseling, insurance coordination, medication management

Inside Hospital

4.2

Northwestern Memorial Hospital Inpatient Pharmacy

24/7 inpatient pharmacy services for admitted and emergency patients, medication therapy management

Approx. 800 meters

3.3

CVS Pharmacy (25 E Ohio St.)

Full-service pharmacy, immunizations, prescription refills, retail and household essentials

Approx. 1 kilometer

2.9

CVS Pharmacy (400 N Clark St.)

Prescription filling, vaccines, over-the-counter medicines, photo services

Taxi and Transportation

0.1 km

4.7

Ride X Taxi

Taxi, Airport Transfers, Hourly Rides

0.2 km

3.9

Yellow Cab Chicago

Taxi, App Booking, Wheelchair Accessible Vehicles

0.8 km

4.9

Legendary Private Car

Black Car, Private Car, Airport Transfers

0.6 km

4.2

Chicago Taxi Medallion Management

Taxi, Wheelchair Accessible, App Booking

0.7 km

Flash Cab Chicago

Taxi, Advance Booking, Wheelchair Accessible

0.1 km

3.8

Chicago Transit Authority (CTA) Taxi Stands

Taxi Stand, Multiple Taxi Companies, 24/7 Service

ATMs and Banks

0 m

3.8

U.S. Bank - Northwestern Memorial Hospital Branch

Full-service branch, ATM access, walk-up ATM, accepts deposits, money orders, cashier´s checks, currency exchange, wire transfers, mortgage services, notary, personal and business loans, wealth management

110 m

4.4

Chase Bank ATM - Northwestern Hospital

24-hour ATM, walk-up access, audio assisted ATM, multi-language support (including English, Spanish, Chinese, and more)

140 m

4.6

First Northern Credit Union ATM - Galter Pavilion

ATM access, located on 2nd floor near walkway, credit union ATM services

260 m

U.S. Bank ATM - 222 E Ontario St

ATM and branch, walk-up and drive-up ATM, accepts deposits, supports withdrawals

350 m

3.5

Bank of America ATM - 635 N Fairbanks Ct

24-hour ATM, walk-up, accepts deposits and withdrawals, multi-language, Bank of America card services

850 m

4.1

Fifth Third Bank & ATM - 1 E Erie St

Full-service branch, ATM, personal and business banking, loans, mortgage, coin counter

Parking Lots

Approx. 100 meters

4.2

Parking A – Huron/Superior

Covered parking, direct bridge access to hospital, hospital discounts available, 24/7 operation

Approx. 150 meters

4.1

Parking B – Lavin Family Pavilion (259 E Erie St)

Indoor, hospital discounts, close to outpatient centers, 24/7 availability

Approx. 300 meters

Parking C/D – Erie/Ontario Garage (321 E Ontario St)

Large, multiple levels, connects to hospital via bridge, 24/7 access, hospital validation available

Shopping Malls

0 km

4.2

Shops at Northwestern Memorial Hospital

Gift shop, Barbara’s Bookstore, Walgreens pharmacy, US Bank, Argo Tea, Starbucks, Panera Bread, florist, gift shops

0.5 km

4.4

Water Tower Place

Macy’s, American Girl Place, Lego Store, dining court, luxury shops, services

0.8 km

4.5

900 North Michigan Shops

Bloomingdale’s, Gucci, luxury boutiques, dining, fitness center, spa

Stationery and Copying Services

0.1 km

4.2

Quartet Digital Printing

Copying, digital printing, business card and stationery printing, large print jobs

0.7 km

4.5

C2 Imaging

Business cards, letterhead, envelopes, high-quality digital and large-format printing

0.9 km

4.7

Printworks

Business printing, marketing materials, signs, banners, stationery, business cards, booklets

Car Rental

0.3 km

4.5

Enterprise Rent-A-Car

Economy, fullsize, luxury, SUVs, minivans; authorized drivers; debit card rentals with restrictions

0.5 km

4.3

Hertz Car Rental

Wide range of vehicles, including SUVs, sedans, and luxury cars

0.7 km

Avis Car Rental

Economy, compact, intermediate, full-size, SUVs; flexible rental terms

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews highlight the dedicated and attentive care provided by the staff at Northwestern Memorial Hospital. Patients and their families appreciate the thoroughness and kindness of the medical staff, particularly in emergency and surgical situations. The professionalism of the nurses and translators, coupled with the successful medical outcomes, leave families feeling grateful for the care received. Despite flaws in certain experiences, the overall sentiment is that the hospital took significant steps to improve patients´ health and well-being.

❌ Summary of Negative Reviews

The negative reviews express frustration with the hospital´s slow response time and perceived lack of empathy during emergencies. Complaints include experiences of long waiting periods and a feeling of being ignored or inadequately cared for. Patients have also reported instances of unprofessional behavior, particularly from nursing staff, and issues with communication and organization. There are mentions of inadequate attention to patient comfort and unmet expectations for quality care, contributing to disappointment despite the hospital´s reputation.

Working Hours

Emergency Department

Open 24/7

Outpatient Services

Monday–Friday: 8:00 am–5:00 pm; Tuesday: 8:30 am–5:00 pm; Closed major holidays

Diagnostic Testing

Monday–Friday: 8:00 am–5:00 pm; Closed major holidays

Laboratory Services

Monday–Friday: 8:00 am–5:00 pm; Closed major holidays

Department Phones

Department	Phone
Billing / Patient Financial Services	312-926-6900
Feinberg Pavilion (Main)	312-926-6895
Financial Assistance	312-926-6900
Medical Records	312-926-3375
Medical Records	877-973-2673
Physician Referral Services	877-926-4664
Physician Referrals	855-926-3826
Patient Relations	312-926-3112
MyNM Application Helpdesk	855-457-6966
Main Hospital	312-926-2000
General Inquiries	844-662-3883

Language and Translation Services

English
Spanish

Northwestern Memorial Hospital

NPI Number : 1497859649

251 E Huron St, Chicago, IL 60611

+1 (312) 926-2000

www.nm.org

Departments

General Surgery

Cardiology

Pulmonology

Family Medicine

Emergency Medicine

Podiatry

Palliative Care

Behavioral Health

Appointment Information

Visiting Hours

Important Doctors

Dr. Robert L. Vogelzang

Dr. Bharat Bhushan Mittal

Dr. Stephanie C. Eisenbarth

Dr. Jeffrey Linder

Dr. Lee Ann Lindquist

Dr. Hidayatullah G. Munshi

Dr. Kevin J. O´Leary

Dr. Babafemi O. Taiwo

Northwestern Memorial Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Northwestern Memorial Hospital Nearest Places

Hotels

The Peninsula Chicago

The Langham, Chicago

Park Hyatt Chicago

Ivy Hotel Chicago

Hyatt Centric Chicago Magnificent Mile

Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile

Florists and Gift Shops

Chicago Flower

Ashland Addison Florist Co. (Prentice Women´s Hospital)

Northwestern Memorial Hospital Gift Shop (Galter Pavilion)

Ashland Addison Florist Co. (Gift Services)

Food and Restaurant

Burrito Beach

Panera Bread

M Burger

Ramen-San Deluxe

The Indian Garden

Beatrix - Streeterville

Pharmacies

Walgreens Pharmacy at Northwestern Memorial Hospital-Galter

Walgreens Pharmacy at Northwestern Outpatient Care Pavilion

Northwestern Medicine Specialty Pharmacy

Northwestern Memorial Hospital Inpatient Pharmacy

CVS Pharmacy (25 E Ohio St.)

CVS Pharmacy (400 N Clark St.)

Taxi and Transportation

Ride X Taxi

Yellow Cab Chicago

Legendary Private Car

Chicago Taxi Medallion Management

Flash Cab Chicago

Chicago Transit Authority (CTA) Taxi Stands

ATMs and Banks

U.S. Bank - Northwestern Memorial Hospital Branch