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Norton Hospital

2.8 (369)

Norton Hospital, established in 1886, is a major Louisville healthcare facility with 384 beds. It has earned the 2023 Human Experience Guardian of Excellence Award. Specialties include neuroscience, cardiology, cancer care, and orthopedics. Popular for teaching and research, it is affiliated with the University of Louisville School of Medicine.

NPI Number : 1891799227

200 E Chestnut St, Louisville, KY 40202

+1 (502) 629-1234

nortonhealthcare.com

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Departments

General Surgery

Heart Care

Neuroscience

Orthopedic Care

Weight Management

Women´s Care

Cancer Care

Brain Tumor Center

Pediatric Care

Pulmonary Care

Behavioral Health

Diabetes

Gastroenterology

Geriatric Care

Appointment Information

Department	Appointment Process
Children´s Services	Appointments can be scheduled online or by calling (502) 629-1234, option 3.
Cardiology	Offers online scheduling via MyNortonChart and phone scheduling by contacting the hospital.
Imaging Services	Call (502) 485-4700 to schedule; same-day appointments may be available depending on location and time flexibility.
Prompt Care	Appointments online at NortonHealthcare.com/PromptCare or walk-ins welcome daily. Extended hours are available.

Visiting Hours

Department	In-Person Visit Hours	Walk-In & Same-Day Option	Online Visit Option	Schedule by Phone	Visitor Age Restrictions	Visitor Limit
Cardiology	6 a.m. – 9 p.m.	Walk-in allowed during visiting hours	Not available	Yes	1 visitor must be 18+ Younger visitors allowed if accompanied by adult	2 per patient
Emergency Department	24/7 (special support cases)	Walk-in allowed (support person only)	Not available	Yes	Support person must be 18+; pediatric can be accompanied by guardian	1 per adult 1 guardian per pediatric
Maternity/Women’s Services	6 a.m. – 9 p.m.	Walk-in allowed during hours	Not available	Yes	Age rules per department policy	2 per patient (see departmental policies)
Psychiatry	Contact department	By appointment	Not available	Yes (contact department)	Department policy applies	Department policy applies
Surgery/Procedural	Surgery time	Walk-in not encouraged	Not available	Yes	Adults: 1 visitor 18+ Pediatrics: 2 guardians	1 per adult 2 per pediatric

Important Doctors

Norton Hospital Information

Management and Leadership Team

Department	Name	Title	Area of Expertise	Role/Responsibilities
Executive Management	Russell F. Cox	President and Chief Executive Officer	Organizational leadership, healthcare administration	Leads strategic development, oversees all hospital operations and organizational direction
Executive Management	Matthew Ayers	Chief Administrative Officer, Norton Hospital	Hospital administration, operational oversight	Directly manages daily hospital operations and implementation of strategic initiatives
Patient Care	Sean Nolan, BSN, R.N., CCRN	Director, Patient Care	Clinical care leadership, nursing, patient experience	Oversees nursing practice, patient care quality, and clinical services
Physician Leadership	Kelly C. McCants, MD	Medical Director, Advanced Heart Failure; Acting Executive Director, Institute for Health Equity	Cardiology, health equity	Leads care for advanced heart failure and health equity initiatives across the organization
Development & Foundation	Lynnie Meyer, RN, Ed.D., CFRE	Senior Vice President and Chief Development Officer	Philanthropy, resource development, nursing leadership	Oversees fundraising, development efforts, and community engagement strategies
Medical Group Administration	Joseph Flynn	Chief Administrative Officer, Norton Medical Group	Medical group management, clinical operations	Leads the physician network, supports provider operations and efficiency
Women´s and Children´s Services	Charlotte Ipsan	Chief Administrative Officer, Norton Women´s and Children´s Hospital – St Matthew´s	Pediatric and women´s health administration	Oversees specialized services for women´s and children´s care

Average Salary

Department	Average Fees (Consultations and Procedures)	Pricing Variations	Payment Options
Cardiology	$150-$400 for consultations $8,000-$40,000 for procedures (e.g., angioplasty, bypass surgery)	Varies based on procedure complexity and specialist experience	Financial assistance available; payment plans; discounts for upfront/full payments
Neurology	$200-$500 for consultations $10,000-$35,000 for surgeries (e.g., spine or brain surgery)	Costs depend on whether non-invasive methods or advanced surgical interventions are required	Sliding scale based on income and family size; charity care options
Oncology	$300-$600 for initial consultations $5,000-$15,000 per treatment cycle (e.g., chemotherapy or radiation therapy)	Costs affected by number of treatment sessions and medication type	Discount programs; financial assistance for uninsured/underinsured patients
Orthopedics	$150-$300 for consultations $7,000-$50,000 for surgeries (e.g., joint replacement, fracture repair)	Fees increase with surgery type and physical therapy requirements post-surgery	Custom payment plans and discounts for upfront settlement
Outpatient Services	$100-$300 for routine visits $500-$5,000 for diagnostic imaging (e.g., MRI, CT scans)	Higher fees for advanced imaging or specialty consultations	Flexible payment options and charity care for eligible patients

Support Programs for Patients

Program Type	Description
Financial Assistance	Eligible for families with income up to 350% of the federal poverty level
In-Home Care Services	Not specified
Day Care Centers	Not specified
Palliative Care	Not specified
Social Support Options	Additional resources available for financial assistance; proactive application process

Payment Plans

Payment Plan Type	Description	Interest	Duration / Terms	Eligibility	Contact / Application
Standard Installment Plan	Flexible monthly payment programs for high-cost procedures	0% interest	Up to 6 months	Available to all patients	Set up at appointment, via Customer Service, or Norton MyChart
Extended Payment Plan	Monthly installment options beyond standard terms, reviewed with financial counselors	Case-dependent; discuss with counselor	Custom duration	All patients (subject to approval)	Contact Financial Counselors
Financial Assistance / Charity Care	Discounts or bill forgiveness based on income and family size	Not applicable	Custom terms if eligible	Eligibility based on household income and Federal Poverty Level	Apply online or with Patient Advocates
Credit Card Payments	Payment in full or in multiple transactions via major credit cards	Subject to card provider	Immediate or by card terms	All patients	Payment portal, phone, or in person

Cost Consulting

Department	Description of Financial Counseling Services
Financial Assistance Program	Offers free or discounted care based on family size and income according to Federal Poverty Guidelines. Eligibility expanded to families earning up to 350% of the federal poverty threshold.
Pre-qualification for Financial Assistance	Allows patients to apply and qualify for financial assistance in advance, reducing barriers at the point of care.
Financial Counseling	Available to help patients explore payment plans, public programs such as Medicaid, and financial assistance programs. Guidance provided on eligibility and application process.
Price Transparency	Allows patients to access information on treatment costs before proceeding with care.
Payment Plans	Custom payment plans are available, including discounted upfront payments or first billing statement discounts.

Hospital for patients with disabilities or special needs

Department A-Z	Physical Accessibility	Assistive Devices	Communication Aids	Priority Services	Staff Training for Inclusive Care
All Departments	Accessible entrances, elevators, accessible restrooms, designated ADA drop-off/pick-up lanes, and ADA-compliant seating and exam rooms	Physical disability accommodations available, including specialized exam room equipment and mobility aids on request	Translation and interpretation services, assistive communication tools available upon request	Designated ADA drop-off zones; priority access for patients with disabilities or special needs; diaper/medical bags permitted	Recognized as a top workplace for disability inclusion by Disability Equality Index; comprehensive staff training in disability inclusion and sensitivity

Digital Health Services

Digital Health Service	Description	How it Supports Patient Care
Telemedicine	Provides virtual consultations with healthcare providers via video calls.	Improves access to care, particularly for those in remote areas, and reduces the need for in-person visits.
Online Consultation Platforms	Patients can request appointments, discuss symptoms, and receive diagnoses through secure online applications.	Enhances convenience for patients, streamlines scheduling, and ensures timely medical advice.
Remote Monitoring Tools	Employs advanced devices like the CardioMEMS HF System, LifeVest, and ReDS System to track patients´ health data in real-time.	Allows continuous monitoring, early intervention for deteriorating conditions, and reduces hospital readmissions.
Patient Portal	A secure, 24/7 online platform for accessing personal medical information, test results, visit summaries, and more.	Improves patient engagement, provides easy sharing of health records with specialists, and supports informed decision-making.
Mobile App Integration	Patients can connect with healthcare providers and manage appointments through Norton Healthcare´s mobile solutions.	Increases accessibility, supports on-the-go management of healthcare, and enhances communication between patients and care teams.

Collaborations / Educational Programs

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Department	Program Details
Cardiology	Clinical rotations and specialty training in cardiology through residency and internship programs that include hands-on patient care and case discussions.
Family Medicine	Rotations include comprehensive patient care training in outpatient settings and exposure to preventive care practices.
Internal Medicine	Daily teaching rounds, morning reports, grand rounds, ambulatory lectures, board reviews, morbidity and mortality reviews, and clinical case discussions.
Emergency Medicine	Rotations provide experience in acute care management, trauma treatment, and decision-making in emergency scenarios.
Laboratory Science	Training includes conducting diagnostic tests in areas like chemistry, hematology, and microbiology as part of laboratory rotations.
Medical Assistant	Six-week paid training program covering clinical and administrative skills, including anatomy, medical terminology, and patient care techniques.
Neurology	Elective rotations include hands-on exposure to neurological conditions, EEG testing, and diagnostic methods for brain activity.
Nursing	Clinical rotations in neonatal, pediatric, surgical, and emergency settings with opportunities for specialization and leadership training.
Pharmacy	Pharmacy technician programs with training in medication dispensing, patient interactions, and drug information.
Respiratory Therapy	Apprenticeship program features rotations in critical care, ventilator management, and neonatal and pediatric respiratory care.
Surgery	Residency programs in surgical specialties with rotations in operating rooms, procedure workshops, and Bioskills Labs.
Neurodiagnostic Technology	Training focuses on using specialized equipment for monitoring nervous system functioning and performing diagnostic EEGs.
Podiatry	Residency covers foot and ankle surgery, rotations in diverse specialties, and hands-on workshops in the Bioskills Lab.
Diagnostic Imaging	Hands-on technical training in imaging modalities including X-rays, CT scans, MRI, and mammograms during rotations.
Surgical Technology	Apprenticeship program for surgical technologists, training in sterile environments and assisting surgeons in operating rooms.

Collaborative Research Projects

Department	Collaborative Research Projects	Impact on Healthcare Professionals
Cancer Care	Joint educational and outreach programs with UK Markey Cancer Center, investigator-initiated trials, expanded stroke registry including high-incidence diseases, and lung cancer CT screening program.	Facilitates advanced patient care systems, educational initiatives, and research collaborations enhancing medical practices in oncology and neurology.
Clinical Trials	750+ active studies including Phase 1-4 trials, investigational medications and devices, health outcomes research, and translational research.	Provides healthcare professionals with training in advanced clinical trial methods and fosters understanding of new treatments and medical devices.
Pediatrics	Clinical and translational research through Norton Children´s Research Institute in areas such as juvenile diabetes, sleep neurobiology, and tumor biology.	Develops expertise in pediatric diseases and enhances collaboration in child health research across various disciplines.
Cardiology	Implementation of acute myocardial infarction care programs and support for cardiovascular research.	Improves cardiology specialists´ ability to manage emergency cardiac conditions and enhances population health initiatives.
Clinical Engineering	Management and security of 45,000+ medical devices, advanced in-house services for devices, and participation in research for device innovation.	Equips clinical engineers with skills in state-of-the-art device management and cybersecurity, fostering technological advancements in healthcare.

Professional Development Programs

Department	Affiliations with Professional Organizations	Professional Development Programs
Anesthesiology	Accredited by the Kentucky Medical Association; Affiliation with University of Louisville School of Medicine	Continuing Medical Education (CME) accredited programs for skill enhancement
Cardiology	Affiliation with University of Louisville School of Medicine; Society of Cardiovascular Patient Care certification	Training and development in general cardiology programs
Diagnostic Imaging	Partnerships with educational institutions like Jefferson Community and Technical College	Programs in X-ray, CT, MRI, and mammography through Norton Healthcare-UPS Healthcare Career Tracks
Respiratory Therapy	Supported by the Joint Commission and University of Louisville School of Medicine	Tuition assistance and training in critical care and airway management
Nursing	Collaboration with Galen College of Nursing and Bellarmine University	Norton Healthcare Scholars Program offering tuition assistance of up to $40,000
Laboratory Science	Affiliation with Norton Healthcare-UPS Healthcare Career Tracks	Training in chemistry, hematology, and microbiology for clinical roles
Psychiatry	Affiliation with University of Louisville’s Department of Psychiatry	Postgraduate training programs in child psychiatry
Surgery	Partnership with University of Louisville School of Medicine	Education programs in general surgery and subspecialties

Certification and Accreditation Programs

Department	Certification Program	Accreditation Body
Cardiology	General and Specialized Cardiology Programs	Not Specified
Internal Medicine	Internal Medicine Residency Program	Accreditation Council for Graduate Medical Education (ACGME)
Pulmonary Care	Pulmonary Hypertension Program	Pulmonary Hypertension Association (PHA)
Neurology	Primary Stroke Care	DNV Certification
Continuing Education	Continuing Medical Education Programs	Kentucky Medical Association

Internship and Observation Programs

Department	Program Name	Description	Eligibility	Timeframe	Application Requirements
Child Life	Child Life Internship Program	640-hour internship for hands-on experience in child life services.	Students seeking child life experience	Begins January & August	Contact program for application
Clinical Research	ARISE Clinical Research Internship	Undergraduate clinical research internship focusing on inclusivity and equity in healthcare.	Undergraduate juniors/seniors in good standing	Spring: Jan-May; Fall: Aug-Dec	Transcripts, recommendation letter, references
General Clinical & Nonclinical	Healthcare Internships	Internships for college students in various clinical and nonclinical settings.	College students	Year-round	Apply via job search portal
High School Shadowing	High School Program	Health care experiences through volunteering, shadowing, and hands-on learning.	High school students	Ongoing	Contact program for details

Hospital Academic Awards and Achievements

Award	Organization	Year	Description
Mission: Lifeline Receiving Gold Plus Quality Achievement Award	American Heart Association	2019	Recognized for meeting or exceeding quality improvement measures consecutively for STEMI heart attack treatment.
Mission: Lifeline Regional Trailblazer Award	American Heart Association	2019	Recognized for innovative processes in transferring STEMI patients and improving outcomes.
HeartCare Center National Distinction of Excellence	American College of Cardiology	2022	Awarded for high-quality cardiovascular care and sustainable quality improvement.
Human Experience (HX) Guardian of Excellence Award	Press Ganey	2023	Top 1% of providers for positive consumer experience.
Health Care Heroes Innovator Award	Louisville Business First	2024	Awarded for groundbreaking advancements in healthcare innovation and research.
Hospital Promoting Interoperability Award	Kentucky REC	2024	Recognized for excellent performance in Medicare Promoting Interoperability Programs.

Hospital Specialization and Expertise Opportunit

Department	Program
Cardiology	Included in the Internal Medicine Residency Program
Internal Medicine	Internal Medicine Residency Program
Ophthalmology	Ophthalmology Residency Program
Pediatrics	Pediatric Residency Program
Med-Pediatrics	Medicine-Pediatrics Combined Residency Program
Pharmacy	Pharmacy Residency Program (PGY1)
Leadership	Norton Provider Leadership Academy
Surgical Technology	Surgical Technologist Apprenticeship Program

Hospital Residency and Assistantship Programs

Department	Program/Training Opportunities
Cardiology	Rotation opportunities included in Internal Medicine and other residency training programs.
Internal Medicine	Internal Medicine Residency Program offering comprehensive training, mentorship, and specialty rotations.
Pediatrics	Pediatric Residency, Medicine-Pediatrics Combined Residency Program including leadership and mentoring opportunities.
Ophthalmology	Four-year residency including rotations in subspecialties and advanced training facilities.
Pharmacy	PGY1 Pharmacy Residency with rotations in Internal Medicine, Critical Care, Infectious Diseases, and elective specialties.
Pulmonary Medicine	Pulmonary Hypertension specialty program with comprehensive care training opportunities.
Surgery	Surgical Technologist Apprenticeship Program focusing on operating room procedures and surgical support.

What are the activities of the hospital for patients without insurance?

Department / Service / Support	Description	Contact / Access
Emergency Care	Emergency services provided regardless of ability to pay. No delay or denial based on payment status.	Norton Hospital Emergency Department, 200 E Chestnut St, Louisville, KY 40202
Financial Assistance Program	Covers hospital-based emergency or medically necessary care for uninsured or underinsured patients. Free or discounted care available based on eligibility.	Call Norton Healthcare Customer Service: (502) 479-6300 / (800) 874-3979
Discounted Services	Discounts for uninsured or underinsured patients on hospital charges. Eligibility criteria apply; financial counselors available for assistance.	Contact Financial Counselors: (502) 479-6300
Payment Plans	Flexible payment plan options for balances owed, tailored to patient financial situation.	Call Norton Healthcare Customer Service: (502) 479-6300 / (800) 874-3979
Price Transparency	Detailed pricing information for hospital services, available publicly to help estimate costs and inform patients about potential charges.	Price Transparency resources available on Norton Healthcare website
Financial Counseling	Personalized counseling to review eligibility for financial assistance, discounts, and payment arrangements. Guidance on alternative health coverage options.	Call Financial Counselors: (502) 479-6300 / (800) 874-3979
Guidance for Alternative Health Insurance Options	Support in navigating potential eligibility for Medicaid, Kynect, and other public or private insurance options. Referrals to community partners as needed.	Speak with Financial Counselors during visit or by phone

Hospital Research Collaborations

Department	Partner Institution/Research Center	Collaborations	Affiliated Universities/Research Centers
Cardiology	UK HealthCare	Joint programs in cardiovascular research, stroke care, and outreach education	University of Kentucky
Cancer	UK Markey Cancer Center	Collaborative cancer care programs, research trials, and biospecimen collection	University of Kentucky
Pediatrics	Norton Children’s Research Institute	Clinical and translational research for improving pediatric care	University of Louisville School of Medicine
Pulmonology	Norton Healthcare Research	Development of lung cancer screening programs	University of Kentucky
Laboratory Science	IU Southeast	Collaborative degree programs in Medical Laboratory Science	Indiana University Southeast
Translational Research	Norton Research Institute	Conducting Phase 1-3 clinical trials and investigational studies	Various collaborative institutions

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program	Description	Target Audience
Advanced Degrees	Guidance and Mentoring for Graduate Programs	Structured guidance and mentoring for master’s and doctorate-level healthcare professionals.	Trainees, Recent Graduates
Neurosciences	Parkinson’s Mentor Program	Mentorship pairing students and patients to enhance clinical skills, patient confidence, and quality of life.	Healthcare Students, New Professionals
Continuing Medical Education	Norton Provider Leadership Academy	Interactive, solutions-based curriculum on leadership, management, financials, team building, and healthcare law. Monthly sessions with instructors and experts.	Clinicians, Early-career Providers
Continuing Medical Education	Center for Continuing Medical Education Advisory	Accredited educational activities to close professional gaps, improve competence, and support ongoing learning.	Physicians, Recent Graduates
Nursing	Professional Nursing Contribution Program (PNCP)	Mentorship and support for career growth, skill development, and professional contributions in nursing.	Nursing Trainees, New Graduates

Norton Hospital Nearest Places

Hotels

0.3 miles

4.6

Omni Louisville Hotel

Luxury hotel with spa, fitness center, and on-site dining

0.5 miles

4.5

The Brown Hotel

Boutique historic hotel with dining and event spaces

0.4 miles

4.3

Embassy Suites by Hilton Louisville Downtown

Suites with complimentary breakfast, evening reception, and fitness center

0.5 miles

4.2

Hyatt Regency Louisville

Full-service hotel with indoor pool, restaurant, and meeting spaces

0.4 miles

4.1

SpringHill Suites Louisville Downtown

All-suite hotel with complimentary breakfast and free WiFi

0.6 miles

4.3

Aloft Louisville Downtown

Modern hotel with a vibrant atmosphere and bar area

Florists and Gift Shops

0.2 km

4.8

Nanz & Kraft Florists

Same-day floral delivery to hospitals; pediatric-suitable arrangements

0.0 km

4.5

Norton Children´s Hospital Gift Shop

Hospital gift shop; offers stuffed animals, balloons, candy, and flowers

0.9 km

4.6

Sherry´s Cottage Flower Shop

Get well florals and custom arrangements

0.0 km

4.2

Norton Hospital Gift Shop

In-hospital gift shop; flowers, balloons, and gifts for patients

0.8 km

4.7

Oberer´s Flowers

Fresh floral arrangements and custom designs

1.0 km

4.3

Louisville Flowers & Gifts

Wide variety of bouquets and gift baskets

Food and Restaurant

0.5 km

3.5

8Up Elevated Drinkery + Kitchen

American, Elevated Dining

0.6 km

4.5

Bistro 634

American, Bistro

0.4 km

4.2

Panera Bread

Cafe, Sandwiches

0.8 km

4.2

Neighborhood Services - Louisville

American Cuisine

0.9 km

4.8

J. Graham´s Cafe

Contemporary American

0.9 km

Sway - Hyatt Regency Louisville

Southern Cuisine

Pharmacies

0 km

4.5

Norton Pharmacy - Downtown

Offers specialty medications for complex and chronic conditions, walk-in clinic, immunizations, and delivery services

0.8 km

4.3

CVS Pharmacy

Prescription refills, photo services, immunizations, walk-in consultations, and over-the-counter drugs

0.9 km

4.2

Audubon Pharmacy

Compounding services, medication counseling, and immunizations

1 km

4.4

U of L Health-Peace Pharmacy

Long-acting injection clinic, prescription refills, and medication management

1 km

4.1

Medical Arts Pharmacy

Prescription services, medication synchronization, and over-the-counter options

1 km

4.2

Walgreens

Pharmacy, photo services, prescription refills, and health testing

Taxi and Transportation

0.9 km

4.1

Yellow Cab Louisville

Taxi, wheelchair accessible vans

0.8 km

4.3

zTrip Louisville

Taxi, pre-scheduled rides

0.5 km

4.7

Uber Louisville

Ride-hailing, shared rides, UberXL

0.7 km

4.5

Pegasus Medical Transportation

Non-emergency medical transportation, wheelchair service

0.8 km

4.2

Able Care Transportation

Medical transport, wheelchair accessible

1.0 km

4.3

Magic Transportation

Medical transportation, senior transport

ATMs and Banks

0.29 miles

Republic Bank ATM - Norton Children´s Hospital

ATM services

0.4 miles

PNC Bank - Louisville Main

Checking & Savings Accounts, ATMs, Business Banking

0.35 miles

Fifth Third Bank - Fifth Third Center Louisville

Checking & Savings, Credit Cards, Investment Services, ATM

0.6 miles

Chase Bank - Broadway & Floyd

ATM, Loans, Business Banking, Credit Cards

0.5 miles

Stock Yards Bank & Trust - Chestnut Street

ATM, Checking, Mortgage Services

0.3 miles

U.S. Bank Branch - Fourth Street

ATM, Personal Loans, Investment Services

Parking Lots

0.2 km

4.2

Norton Garage - Riverside Parking

Gated facility, near medical district, daily access

0.3 km

East Gray Street Garage

Multilevel parking, close proximity to hospital

0.4 km

4.1

Abraham Flexner Way Garage

Parking access for patients, multi-level garage, reserved spots

Shopping Malls

0.8 km

4.5

Art Eatables

Gourmet chocolates and bourbon truffles

0.9 km

4.6

Ah, Whatta ´Bout Mimi!

Gourmet chocolates, gift baskets, Jelly Belly’s, and KY souvenirs

1.0 km

4.7

Everything Kentucky

Kentucky-inspired apparel, gifts, and souvenirs

Stationery and Copying Services

4.5 km

4.5

Minuteman Press Dupont

Full service printing, offset and digital color printing, business cards, brochures, marketing materials.

8.0 km

4.7

Bluegrass Print

Business cards, brochures, large format printing, eco-friendly options.

9.5 km

4.3

The UPS Store - Dixie Hwy

Banner, poster & sign printing, copies & documents, business cards, graphic design services.

Car Rental

Approximately 1 km

4.5

Avis Rent a Car - Crittenden Dr

Corporate rental, on-site cars, preferred service

Approximately 1 km

4.2

Budget Car Rental - Crittenden Dr

Fastbreak service, on-site cars

Approximately 1 km

4.3

Enterprise Rent-A-Car - Poplar Level Rd

Wide vehicle range, local rentals

Patient Experiences

✅ Summary of Positive Reviews

Reviewers have expressed their satisfaction with Norton Hospital’s outpatient services. Specifically, patients appreciated the convenience of valet parking, prompt service, and the friendly demeanor of the nursing and technical staff. Nervous patients found comfort in the encouraging and thorough explanations provided by the staff during procedures. Although some noted that the location might not be the most convenient for them, these positive aspects made their experience worthwhile.

❌ Summary of Negative Reviews

Multiple reviews criticize the quality of care at Norton Hospital, with concerns about poor communication among doctors, lack of compassion from the staff, and inadequate medical attention. Patients detailed experiences of being left unattended, dirty facilities, and rude behavior from hospital personnel. There is a consensus in the negative feedback that the management needs to address systemic issues to improve patient care and experience in both the ICU and the emergency room.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday, 8:00 AM to 4:30 PM

Diagnostic Testing

Monday - Friday, 8:00 AM to 4:30 PM

Laboratory Services

24 hours a day, 7 days a week

Department Phones

Department	Phone
Emergency	(502) 629-8000
Find a Doctor	(502) 629-1234
Medical Records	(502) 629-8766
Billing	(502) 479-6300
Preregistration	(502) 629-5137

Language and Translation Services

English
Spanish

Norton Hospital

NPI Number : 1891799227

200 E Chestnut St, Louisville, KY 40202

+1 (502) 629-1234

nortonhealthcare.com

Departments

General Surgery

Heart Care

Neuroscience

Orthopedic Care

Weight Management

Women´s Care

Cancer Care

Brain Tumor Center

Pediatric Care

Pulmonary Care

Behavioral Health

Diabetes

Gastroenterology

Geriatric Care

Appointment Information

Visiting Hours

Important Doctors

Dr. Bahjat Nadim Aladili, MD

Dr. Abigail Claire Augenstein

Dr. Samantha Baah, MD

Dr. Mary Germaine Barry, MD

Dr. Freeman Tichatonga Changamire, MD

Dr. Scott Casimer Gogulski, MD

Dr. Meredith Kay Irwin, MD

Dr. Genevieve Camilla Jacobs, DO

Norton Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Norton Hospital Nearest Places

Hotels

Omni Louisville Hotel

The Brown Hotel

Embassy Suites by Hilton Louisville Downtown

Hyatt Regency Louisville

SpringHill Suites Louisville Downtown

Aloft Louisville Downtown

Florists and Gift Shops

Nanz & Kraft Florists

Norton Children´s Hospital Gift Shop

Sherry´s Cottage Flower Shop

Norton Hospital Gift Shop

Oberer´s Flowers

Louisville Flowers & Gifts

Food and Restaurant

8Up Elevated Drinkery + Kitchen

Bistro 634

Panera Bread

Neighborhood Services - Louisville

J. Graham´s Cafe

Sway - Hyatt Regency Louisville

Pharmacies

Norton Pharmacy - Downtown

CVS Pharmacy

Audubon Pharmacy

U of L Health-Peace Pharmacy

Medical Arts Pharmacy

Walgreens

Taxi and Transportation