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Portneuf Medical Center

3.6 (1065)

Portneuf Medical Center, founded in 1907, is a 205-bed tertiary hospital in Pocatello, Idaho. It is accredited by DNV and licensed by the State Department of Health and Welfare. Notable for its Level II trauma center, Level 3 NICU, QOPI® certified cancer center, and high-performing orthopedics, it has earned recognition for surgical outcomes and advanced cardiac care.

NPI Number : 1417210568

777 Hospital Way, Pocatello, ID 83201

+1 (208) 239-1000

www.portneuf.org

Get Directions

Departments

General Surgery

Cardiology

Orthopedics

Imaging Services

Diagnostics and Laboratory

Infectious Disease

Internal Medicine

Childbirth Center

Neurology

Rheumatology

Primary Care

Urgent Care

Outpatient Therapy

Pre-Anesthesia Testing

Specialized Family Medicine

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-Day Appointment
Cardiology	MyChart portal	208-239-1000	Limited; call for details	Call for availability
Emergency Department	Not applicable	Not required	24/7 walk-in	Immediate care
Family Medicine	MyChart portal	208-239-1000	Limited; call for details	Call for availability
General Surgery	MyChart portal	208-239-1000	Limited; call for details	Call for availability
Orthopedics	MyChart portal	208-239-1000	Limited; call for details	Call for availability
Pulmonology	MyChart portal	208-239-1000	Limited; call for details	Call for availability
Surgical Oncology	MyChart portal	208-239-1000	Limited; call for details	Call for availability
Wound Care	MyChart portal	208-239-1000	Limited; call for details	Call for availability

Visiting Hours

Department	Visitation Guidelines	Online Visitation Options	Scheduling by Phone	Walk-in Visits	Same-day Visitation
Cardiology	Visitors are welcome at all times, with some areas potentially having limited hours based on clinical needs or patient preference. Patients or their representatives can set or revoke visitation permissions at any time.	No specific online patient visitation options are listed.	Reservations can be made Mon–Fri, 9:00am–2:00pm. Call 208-239-1000 for information or to assist with scheduling.	Walk-in visits are allowed. After 2:00pm, on nights, weekends, or holidays, visitors must call security at 208-244-4279 to arrange access.	Same-day visitation is permitted with adherence to hospital and departmental guidelines.
General Inpatient	Visitors are encouraged for emotional and spiritual support. Visitation is not restricted based on personal characteristics. Patients may limit or deny visitors at any time.	No mention of virtual or online visitation services.	For questions or to coordinate visits, call 208-239-1000 during office hours.	Walk-ins are permitted; see security after office hours for access.	Same-day visits allowed following guidelines and patient preferences.
Surgery	Family and friends should wait in the surgical waiting area on the first floor. Physician or staff will update family after surgery.	No online visitation options are described.	Contact surgical staff or information desk for more details or to coordinate in person.	Walk-in visits to the surgical waiting area are permitted for patient support.	Same-day visitation possible per surgery schedule and guidelines.

Important Doctors

Portneuf Medical Center Information

Management and Leadership Team

Department	Name	Title	Areas of Expertise	Role in Hospital Operations
Administration	Nate Carter	Chief Executive Officer	Hospital administration, strategic growth, operations, rural healthcare collaboration	Oversees all hospital operations, strategic development, expansion of services, and partnerships
Finance	John Abreu	Chief Financial Officer	Healthcare finance, fiscal strategy, budgeting	Manages financial operations, budgeting, and fiscal oversight
Information Technology	John Taylor	Director of Information Technology	Healthcare IT systems, hospital technology infrastructure	Oversees IT operations, systems security, and technology strategy
Board of Trustees	Linda Hatzenbuehler	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Rex Force	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Jordon Marshall	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Luis Fernandez, MD	Trustee	Medical expertise, clinical governance	Oversees quality and clinical care
Board of Trustees	Brian Blad	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Kent Oram	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Richie Evans	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Krystal Chanda	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Latecia Herzog	Trustee	Clinical care oversight, governance	Oversees quality and clinical care
Board of Trustees	Steven Larsen, MD	Trustee	Medical expertise, clinical governance	Oversees quality and clinical care
Board of Trustees	Jonathan Godfrey, MD	Trustee	Medical expertise, clinical governance	Oversees quality and clinical care
Board of Trustees	Dr. Cody Martin	Trustee	Medical expertise, clinical governance	Oversees quality and clinical care
Health Trust Board	Mark Buckalew	Director	Foundation oversight, strategic support	Supports and improves healthcare at Portneuf
Health Trust Board	TJ Budge	Director	Foundation oversight, strategic support	Supports and improves healthcare at Portneuf
Health Trust Board	Phil Joslin	Director	Foundation oversight, strategic support	Supports and improves healthcare at Portneuf
Health Trust Board	Michael Callaghan, MD	Director	Medical expertise, foundation strategy	Supports and improves healthcare at Portneuf
Health Trust Board	Susan Gibbens	Director	Foundation oversight, strategic support	Supports and improves healthcare at Portneuf
Health Trust Board	Steve Farnsworth	Director	Foundation oversight, strategic support	Supports and improves healthcare at Portneuf
Health Trust Board	Shaun Menchaca	Director	Foundation oversight, leadership, strategy	Supports and improves healthcare at Portneuf
Health Trust Board	Dena Weaver	Director	Foundation oversight, strategic support	Supports and improves healthcare at Portneuf

Average Salary

Department	Average Consultation Fee	Common Procedures & Price Range	Cost Variables	Financial Assistance & Insurance Options
Cardiology	$200 - $450	Echocardiogram: $750 - $2,000 Cardiac Catheterization: $5,000 - $15,000 Stress Test: $500 - $1,200	Procedure complexity Involvement of multiple specialists Extended monitoring care	Payment plans Insurance billing Pre-planning discounts Financial assistance available
Neurology	$250 - $500	EEG: $900 - $2,000 MRI Brain: $1,200 - $3,000 EMG/Nerve Conduction: $750 - $2,500	Complexity of neurological disorder Advanced imaging usage Specialist involvement	Payment plans Insurance billing Sliding scale for qualified patients Financial counseling
Oncology	$300 - $550	Chemotherapy (per session): $1,500 - $4,000 Radiation Therapy (per session): $2,000 - $6,000 Biopsy: $1,000 - $3,000	Treatment duration Type of cancer Custom drug regimens Extended supportive care	Financial aid programs Payment plans Coordination with insurance Pre-authorization support
Orthopedics	$175 - $400	Joint Replacement: $18,000 - $45,000 Arthroscopy: $4,000 - $12,000 Fracture Care: $2,500 - $8,000	Procedure complexity Surgical hardware needed Inpatient vs. outpatient care	Payment options Insurance coverage Financial assistance reviewed upon request
Outpatient Services	$120 - $350	Lab Tests: $50 - $500 X-Ray: $180 - $500 Ultrasound: $400 - $1,200	Number of tests performed Stat (rush) services Additional follow-up procedures	Discounted payment plans Real-time estimates via pricing line Insurance coordination Financial counseling available

Support Programs for Patients

Department/Service	Special Programs/Assistance for Low-Income	Type (Financial, In-home, Day Care, Palliative, Social Support)
Financial Support Services	Assistance through government programs, low-cost insurance, Medicaid, Medicare, and financial advisors to identify resources and apply for aid	Financial Assistance
Cancer Patient Assistance Fund	Fund provides help with non-medical living expenses (rent, gas, food, utilities) for cancer patients in financial need	Financial, Social Support
Portneuf Behavioral Health	Sliding scale payments based on income and family size for behavioral health services	Financial Assistance
Financial Advisors	Identify financial resources, preauthorize treatments, and assist with program applications for patients unable to pay	Financial Assistance
Licensed Clinical Social Worker	Counseling and mobilization of resources for patients and families, support for psychosocial needs	Social Support
Patient Navigator	Facilitates treatment plans, schedules appointments, and coordinates care for patients	Social Support
Registered Dietitian	Nutrition counseling and support, including for special dietary needs and feeding tubes	Social Support
Palliative Care	Comprehensive support for patients with serious illness, including comfort care and quality of life services	Palliative Care
Charity Discount Policy	Full or partial discounts for patients meeting income criteria, especially for those ineligible for state/federal aid	Financial Assistance
Government and Community Programs	Access to Medicaid, Medicare, insurance exchange, and community support options	Financial, Social Support
In-home Care Services	Not directly listed; usually coordinated through case management and social work referrals	In-home Care (coordination)
Day Care Centers	Not specifically listed by hospital; may be accessible through referrals by social workers or patient navigators	Day Care (referral/coordination)

Payment Plans

Payment Plan	Description	Installment Options	Interest-Free Plans	Flexible Payment Structures	Contact Information
Pre-Planning Payment Options	Opportunity to pay all or part of expected patient costs in advance of services	Available; customizable to patient´s needs	Available	Flexible; tailored based on individual circumstances	Patient Pricing Line: 208-239-1631
Installment Payment Plans	Installment options for high-cost procedures and balances	Available	Available	Payment structure determined with billing specialist	Billing: 844-220-0595
Financial Assistance Plans	Programs for uninsured or underinsured patients; may include discounts and extended payment periods	Available; details determined case-by-case	May be available	May include payment deferrals, sliding scale, and other structures	Financial Support Team: 208-239-1631
Insurance Coordination	Help with understanding and maximizing insurance benefits; access to Medicaid, Medicare, and exchange plans	Not applicable	Not applicable	Flexible depending on insurance plan and eligibility	Financial Support Services: 208-239-1631
Walk-in/On-site Payment Support	Immediate in-person assistance for payment arrangements and questions	Available	Available	Yes; arrangements can be made on-site	Main Lobby/Cashier Window at 777 Hospital Way

Cost Consulting

Department/Service	Guidance on Treatment Costs	Financial Counseling Services	Available Support Options	Contact/More Info
Financial Support Services (Oncology)	Explanation of co-pays, deductibles, maximum out-of-pocket costs; helps patients understand insurance benefits and treatment cost responsibilities before starting care	Assistance navigating the financial side of cancer care; advises patients without insurance on additional forms of assistance; early financial guidance recommended	Access to government programs, insurance exchange options, Medicaid, Medicare; help with plan selection and managing costs	Oncology Financial Support Team
Patient Financial Planning/Billing	Patients can request an estimate of hospital costs before care	Guidance and estimates provided for billing and payment planning	Payment plans, financial assistance programs	Call 208-239-1631
Financial Advisors (Cancer Center)	Preauthorization of recommended treatments and cost guidance provided prior to services	Helps identify financial resources; applies for support programs for those who cannot afford care	Application to assistance programs, identification of resources for eligible patients	Portneuf Cancer Center Staff
Cancer Patient Assistance Fund	Provides information on financial aid for non-medical expenses for those undergoing cancer treatment	Social workers mobilize resources and provide support for patients and families	Financial support for life expenses (rent, gas, food, utilities) in addition to medical costs	Portneuf Cancer Center
Medicare Insurance Helpline	Assistance in comparing and enrolling in Medicare plans accepted by the hospital; cost comparison for medications and coverage	Trained agents provide unbiased advice, especially for new Medicare enrollees	Medicare Advantage, Medigap, Prescription Drug Plans; yearly option review, education, enrollment assistance	Medicare Insurance Helpline

Hospital for patients with disabilities or special needs

Accommodation Type	Details	Department/Service	Notes
Physical Accessibility	Facilities are accessible for patients with disabilities.	All departments	Visitation and care not restricted based on disability.
Assistive Devices	Durable medical equipment available; assistance with obtaining oxygen, walkers, wheelchairs, and related support.	Social Work Services	Support for arranging necessary equipment for inpatients and outpatients.
Communication Aids	Patients´ social, emotional, and spiritual needs accounted for in evaluation and treatment; access to interpreters and communication support.	Patient Rights, Social Work Services	Patients or representatives can have concerns heard and addressed promptly.
Priority Services	Patients have the right to proper evaluation and treatment, prioritized for those with special needs; access to Guest House for out-of-town patients and families needing accommodations during treatment.	All departments, Oncology, Social Work	Guest House and RV Park located near hospital for convenience.
Inclusive Visitation	Visitation is not restricted based on disability, gender identity, sexual orientation, or other defining characteristics.	Patient Care Areas	Patients and representatives determine their visitors; support person policy in place.
Abuse & Neglect Safeguards	Protection from restraints (unless necessary), abuse, neglect, or mistreatment; access to protective services.	All departments	Contact info for grievances is available to all patients.
Staff Training for Inclusive Care	Staff trained to provide comprehensive, respectful, and inclusive medical care tailored to each patient´s unique needs.	All clinical and service staff	Support for emotional and spiritual needs included.
Mental Health Support	Inpatient behavioral health program with structured therapy and secure environment for those with acute psychiatric needs.	Mental Health and Wellness	Services for adults needing intensive psychiatric care.
Placement and Transition Care	Assistance with transitional care, skilled nursing, long-term care, or assisted living placement as needed.	Social Work Services	Guidance for patients with ongoing care needs.

Digital Health Services

Department	Digital Health Service	Description	How It Supports Care
All Departments	MyChart Patient Portal	Online platform for managing health information, scheduling in-person or video appointments, messaging providers, reviewing records, paying bills, requesting prescription refills.	Enhances access to health management from anywhere, streamlines communication, enables timely follow-up and self-service for patients.
All Departments	Video Visits (Telemedicine)	On-demand and scheduled video consultations with healthcare providers via MyChart portal.	Provides convenient access to care from home, reduces need for travel, supports ongoing care for remote or mobility-limited patients.
Primary Care	E-Visit (Online Consultations)	Symptom-based secure online questionnaires submitted through MyChart, provider responds with care plan within one business day.	Offers 24/7 access for non-emergent concerns, expedites care, reduces unnecessary in-person visits, supports continuous patient-provider engagement.
Medical-Surgical	Virtual Nursing (AI-Powered)	Remote nursing via in-room sensors and AI, supports documentation, patient education, admissions, discharge, medication history updates, family conferencing.	Optimizes nurse workflows, ensures continuous monitoring, improves patient safety and satisfaction, increases staff retention and flexibility.
All Departments	AI-Powered Remote Monitoring	Ambient monitoring platform (care.ai) using in-room sensors for real-time patient data collection and analysis.	Enables proactive interventions, supports continuous monitoring, enhances patient outcomes through early detection of health changes.

Collaborations / Educational Programs

Department	Program	Rotations & Training	Classes / Seminars	Medical School Affiliations
Family Medicine	ISU FMR Clerkship	4th-year medical student clerkships (4 weeks: 2 weeks inpatient, 2 weeks outpatient). Broad experience in inpatient, ED, obstetrics, hospital medicine, ICU, medical/surgical floor care. Practical: Rounding, shift transitions, charting, patient & topic presentations. Patient care in settings such as inpatient, labor & delivery, family medicine clinic, free clinic, juvenile detention, HIV/Hep C, rural and Spanish-speaking, transgender health.	Supervised by experienced faculty. Emphasis: Full-spectrum rural Family Medicine. Topic presentations during rounds.	Idaho State University FMR Idaho College of Osteopathic Medicine Pacific Northwest University of Health Sciences College of Osteopathic Medicine Kansas City University College of Osteopathic Medicine West Virginia School of Osteopathic Medicine
Medical/Surgical	Nurse Residency Program	Interactive learning opportunities in medical/surgical care. Six-month paid residency transition for new nurses.	Monthly seminars for professional development. Supportive transition curriculum.	N/A
Orthopedics	Nurse Residency Program	Department rotation for nurse residents. Hands-on training and interactive practice.	Monthly seminars and department-specific classes for nurse residents.	N/A
Intensive Care Unit	Nurse Residency Program	Residency rotation in ICU for new nurses. Critical care exposure.	Monthly educational seminars. ICU-specific training modules.	N/A
Progressive Care Unit	Nurse Residency Program	Residency rotation in Progressive Care Unit. Practical skills application.	Professional development seminars. Unit-focused coursework.	N/A
Emergency Department	Nurse Residency Program	Residency rotation for ED nurse residents. Emergency care shadowing and skills.	Monthly ED-focused seminars. Development classes for emergent care.	N/A
Additional Departments	Nurse Residency Program (by request)	Accommodations for nurse residency in other departments upon request.	Department-specific seminars may be arranged.	N/A

Collaborative Research Projects

Department	Collaborative Research Projects & Clinical Trials	Development of New Treatments/Devices	Impact on Healthcare Professionals’ Advancement
Cardiology	Strategic growth initiative for cardiovascular program with Corazon, Inc. Expansion of open heart cases (increased to 90-100 annually). Recruitment of additional cardiovascular surgeon and interventional cardiologist.	Implementation of advanced cardiovascular procedural recommendations. Increased case volume and revenue have enabled investment in innovative cardiovascular care techniques.	Staff turnover decreased from 27% to 18.5%. Enhanced skill set for cardiovascular teams. Increased opportunities for clinical leadership and procedural experience.
Family Medicine	Ongoing collaborative involvement in the Idaho State University Family Medicine Residency (FMR) program. Residents provide care to nearly 20,000 patients annually at Health West ISU Clinic.	Hands-on training with specialized medical services including obstetrics, behavioral health, diabetes management, and minor surgical procedures.	Over 8,000 volunteer hours annually by PMC physicians to train future healthcare professionals. Accredited teaching hospital status enables continuous medical education and mentorship. Partnership fosters local talent, research experience, and advancement for medical residents.

Professional Development Programs

Department	Affiliated Organization	Professional Development Programs
Cardiology	American College of Cardiology (ACC)	ACC Accreditation Services, protocol and evidence-based education for cardiovascular professionals
Endoscopy	Accreditation Association for Ambulatory Health Care (AAAHC)	Education on nationally-recognized standards and quality improvement in ambulatory care
Hyperbaric Medicine	Undersea & Hyperbaric Medical Society (UHMS)	Facility accreditation and programs for best practices in hyperbaric medicine and safety
Hospital-wide	DNV GL Healthcare	Continuous quality improvement, accreditation education, patient safety, and standards updates
Hospital-wide	Joint Commission	Accreditation-driven education and performance improvement initiatives

Certification and Accreditation Programs

Department	Certification/Accreditation	Accreditation Body
Cardiology	Chest Pain Center Accreditation	American College of Cardiology (ACC)
Diabetes Education	Education Recognition Certificate (Diabetes Self-Management Education and Support – DSMES)	American Diabetes Association (ADA)
Endoscopy Center	Certificate of Accreditation	Accreditation Association for Ambulatory Health Care (AAAHC)
Hyperbaric Medicine	Hyperbaric Facility Accreditation	Undersea & Hyperbaric Medical Society (UHMS)

Internship and Observation Programs

Department	Opportunity	Description	Eligibility	How to Apply
Allied Health	Observation Opportunities	Observation experiences for students pursuing allied health careers	Allied health students	Contact recruiting team or department directly
General Medicine	Medical Student Internship	Internship programs for medical students to gain clinical exposure	Enrolled medical students	Apply through official careers or educational page
Nursing	Nurse Internship (Nurse Intern)	Paid or credit-earning nursing internship with hands-on work experience	Nursing students	Apply online through nursing careers portal
Nursing	Observation/Shadowing	Shadowing opportunities for nursing students	Nursing students	Contact nursing recruitment or hospital HR
Specialties (e.g., Surgery, Neurology, Orthopedics)	Clinical Rotations & Observations	Clinical learning in specialty departments for eligible students	Medical, nursing, and allied health students	Coordinate via academic institution and hospital education office
General	Graduate Internship Programs	Internship and graduate programs for multiple healthcare disciplines	Graduate-level students in healthcare-related fields	Apply through hospital website or via academic coordinator

Hospital Academic Awards and Achievements

Department	Award	Recipient	Date	Description
Administration	CFO of the Year (Ardent Health Services)	John Abreu	2023-03-13	Recognized for commitment to accuracy, ethical standards, and ensuring financial strength of the medical center.
Nursing	DAISY Award	Various Nurses (Quarterly Honorees)	Ongoing	Honors nurses for excellence in clinical expertise and compassionate care; awarded quarterly.
Neonatal Intensive Care Unit (NICU)	Lifetime Achievement Award (Idaho State Journal’s Women of Influence Awards)	Dr. Elizabeth O’Donnell	2022-12-07	Recognized for years of commitment, innovation, and leadership as medical director of the NICU.
General/Staff	WIN Award	Doug Jackson & Heath Aplington	Unspecified	Awarded for exemplary teamwork and stepping up in times of need; nominated by peers.

Hospital Specialization and Expertise Opportunit

Department	Program/Residency	Description
Family Medicine	Physician Residency (ISU FMR)	Three-year residency with rotations in emergency medicine, rural medicine, internal medicine, obstetrics, gynecology, pediatrics, surgery, orthopedics, and sports medicine.
Internal Medicine	Physician Residency Rotation	Part of family medicine residency rotations; clinical hands-on experience for medical graduates.
Obstetrics & Gynecology	Physician Residency Rotation	Residency includes obstetrics and gynecology experience, including pregnancy care and deliveries.
Pediatrics	Physician Residency Rotation	Pediatric care as part of the family medicine residency program.
Surgery	Physician Residency Rotation	Surgical training included in the residency rotations.
Orthopedics	Physician Residency & Nurse Residency	Orthopedics rotations for physician residents; nurse residency also available in this department.
Emergency Department	Physician Residency Rotation & Nurse Residency	Physician residents and nurse residents train in emergency medicine.
Intensive Care Unit	Nurse Residency	RN residency program offers hands-on experience in ICU.
Medical/Surgical	Nurse Residency	Nurse residency opportunities in medical/surgical units.
Progressive Care Unit	Nurse Residency	Nurse residency positions in PCU for new graduates.
Rural Medicine	Physician Residency Rotation	Exposure to rural medicine settings for family medicine residents.
Sports Medicine	Physician Residency Rotation	Sports medicine rotation as part of family medicine residency.
Nursing	RN Residency	Six-month nurse residency program for new nursing graduates; includes seminars, support, and clinical training in multiple departments.

Hospital Residency and Assistantship Programs

Department	Residency / Training Program	Program Details
Behavioral Health	Family Medicine Residency Rotation	Included as part of Family Medicine Residency clinical training
Diabetes Management	Family Medicine Residency Rotation	Specialized care training included in Family Medicine Residency
Emergency Department	Nurse Residency Family Medicine Residency Rotation	Six-month nurse residency for new RNs Clinical rotation for Family Medicine residents
Intensive Care Unit	Nurse Residency	Six-month nurse residency for new RNs
Medical/Surgical	Nurse Residency	Six-month nurse residency for new RNs
Obstetrics & Gynecology	Family Medicine Residency Rotation	Clinical rotation provides pregnancy care, deliveries, and cesarean section training
Orthopedics	Nurse Residency Family Medicine Residency Rotation	Six-month nurse residency for new RNs Clinical rotation in orthopedics and sports medicine
Pediatrics	Family Medicine Residency Rotation	Clinical rotation in pediatric care
Progressive Care Unit	Nurse Residency	Six-month nurse residency for new RNs
Surgery	Family Medicine Residency Rotation	Clinical rotation in surgical care
Women´s Health	Family Medicine Residency Rotation	Specialized care training included in Family Medicine Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Description	Support Options	Contact/Access
Financial Support Services	Advising patients without insurance on assistance programs and cost management plans	- Guidance on accessing government programs, Medicaid, Medicare, and low-cost insurance plans - Help with cost responsibility and financial planning - Assessment for eligibility for other resources	Connect with trained hospital professionals for personalized assistance
Pricing Transparency/Estimate Line	Cost estimates and payment plan discussions prior to care	- Opportunity to review and set up pre-planning payment options - Access to contractual discounts - Pricing transparency for technical hospital charges	Call 208-239-1631 (patients)
Emergency Care	Emergency medical care regardless of insurance status	- Guarantee of evaluation and necessary treatment during emergencies - Protection against denial of emergency care due to inability to pay	Hospital ER, 777 Hospital Way, Pocatello, ID 83201
Payment Plans	Flexible payment arrangements for medical bills	- Option to set up payment plans based on ability to pay and expected out-of-pocket costs	Contact financial services at the hospital
Discounted Services	Potential discounts for self-pay or uninsured patients	- Access to review contractual discounts for eligible patients - Assessment for charity care or sliding scale discounts	Discuss with financial counselor or via estimate line
Insurance Guidance	Assistance identifying and enrolling in health insurance options	- Information on Medicaid, Medicare, insurance exchange plans - Support from trained staff in applying for coverage	Meet with hospital financial counselors
Patient Rights & Advocacy	Support in understanding patient rights and complaint resolution	- Guidance for resolving cost or care concerns - Contact options for hospital administration and state health offices	Hospital Administration: 208-239-1032 Idaho Dept. of Health and Welfare: 208-334-6626
Interpreter Support	Free interpreter services for patients and guests	- No-cost language assistance available at all times	Alert any hospital staff member

Hospital Research Collaborations

Department	Research Institution / Lab	Affiliated University / Center	Nature of Collaboration
Family Medicine	Idaho State Family Medicine Residency Program	Idaho State University (Kasiska Division of Health Sciences)	Joint residency program, funding and educational partnership, faculty collaboration
Quality & Outcomes	DNV GL Healthcare	DNV GL Healthcare	Accreditation partnership, focus on research and specialty outcomes

Mentoring and Consultancy in Hospital Education

Department	Mentorship & Advisory Program	Structured Mentorship for Trainees/Recent Graduates
All Departments	- Professional development opportunities - Mentorship, informational interviews, job shadowing - Career conversations with mentors in target roles - Manager support for career aspirations - Professional development planning - Tracking progress and career path guidance - Continuing education and tuition reimbursement - Incentives for ADN-to-BSN and BSN-to-MSN degrees	- Formal encouragement to engage in mentorship - Access to mentors and career conversations - Structured professional development plans - Support programs for education advancement (ADN-to-BSN, BSN-to-MSN) - Elevate & Engage Mentoring program - Women @ Ardent leadership mentoring initiatives
Nursing	- Mentorship and career development support - Manager guidance on next career steps - Continuing education resources	- Structured incentives for degree advancement - Support for recent graduates and early-career nurses - Clinical resources and bedside learning tools
All Clinical Departments	- Participation in Elevate & Engage Mentoring - Inclusive mentorship activities across departments - Advisory programs for leadership development	- DEI-focused mentoring programs - Women @ Ardent leadership support for recent graduates

Portneuf Medical Center Nearest Places

Hotels

0.5 km

4.6

Holiday Inn Express & Suites Pocatello, an IHG Hotel

Free breakfast, Free parking, Free WiFi, Indoor pool, Fitness center, Airport shuttle

0.7 km

4.5

Home2 Suites by Hilton Pocatello

Free breakfast, Free parking, Free WiFi, Kitchenettes, Fitness center

0.8 km

4.4

Hampton Inn & Suites Pocatello

Free breakfast, Free parking, Free WiFi, Spa tub, Fitness center

0.6 km

4.5

Fairfield Inn and Suites by Marriott Pocatello

Free breakfast, Free parking, Free WiFi, Indoor pool, Fitness center

0.9 km

4.2

Courtyard by Marriott Pocatello

Free parking, Free WiFi, Restaurant, Fitness center

1.0 km

4.5

TownePlace Suites by Marriott Pocatello

Free breakfast, Free parking, Free WiFi, Kitchenettes, Fitness center

Florists and Gift Shops

0 m

4.8

Portneuf Medical Center Hospital Gift Shop

Fresh flowers, gourmet baskets, magazines, books, games, hospital gifts, same-day delivery

850 m

4.7

CHRISTINE´S FLORAL & GIFTS

Full service florist, fresh flowers, gifts, hospital delivery, plants

950 m

4.5

A & J Floral Designs

Fresh flowers, dish gardens, plant arrangements, silk arrangements, local delivery

950 m

4.2

Avas Flowers Pocatello

Online flower shop, same-day delivery, hospital delivery, gifts

Food and Restaurant

0 m

4.4

Portneuf Grille

American, Grill, Breakfast, Lunch, Dinner, Snacks

0.8 km

4.7

Cafe Tuscano

Italian, Pasta, Pizza

1.0 km

Red Lobster - Pocatello

Seafood, American

0.7 km

4.3

Papa Kelsey´s

Sandwiches, Pizza, American

0 m

4.6

Java Junction Coffee Bar

Coffee, Pastries, Drinks

0.98 km

4.2

Jeri´s Jumbo´s Cafe

Diner, American, Breakfast

Pharmacies

0 km

4.3

Portneuf Medical Center East Inpatient Pharmacy

Inpatient hospital pharmacy, prescription fulfillment, medication management

0.8 km

4.8

Shaver Pharmacy

Retail pharmacy, prescription services, immunizations, over-the-counter medicine

0.9 km

4.5

Bengal Pharmacy

Community pharmacy, medication synchronization, patient counseling

1 km

4.7

Ed Snell’s Pharmacy Shop

Full-service pharmacy, compounding, medical supplies, prescription refills

0.7 km

4.2

Savon Pharmacy 159

In-store pharmacy, immunizations, prescription management

1 km

Ridley’s Pharmacy 7156

Retail pharmacy, prescription refills, over-the-counter products

Taxi and Transportation

0.4 km

4.7

Shudl

Taxi, scheduled rides, designated driver service, ride scheduling and billing online

0.8 km

4.6

Joyride

Taxi, airport rides, local transport

0.9 km

4.5

Izaic

Taxi, ride scheduling, phone booking

0.9 km

4.6

Rides R Us

Taxi, local and airport transport

0.0 km

4.8

Uber Pocatello

Rideshare, 24/7 on-demand, airport and city rides, app-based booking

0.8 km

4.5

Yellowstone Transportation

Taxi, shuttle, local rides, airport transport

ATMs and Banks

0 km

Connections Credit Union ATM - Portneuf Medical Center

ATM services, cash withdrawals, balance inquiries, account transfers

0.4 km

4.6

Idaho Central Credit Union ATM

ATM, cash withdrawals, balance inquiries, member services

0.3 km

Connections Credit Union ATM - 1150 N 8th Ave

ATM, deposits, withdrawals, account access

0.7 km

4.3

ISU Credit Union ATM - 707 S 9th Ave

ATM, cash deposits, withdrawals, balance check

0.9 km

4.5

Idaho Central Credit Union ATM - 1045 Yellowstone Ave

ATM, cash withdrawals, deposits, account inquiries

1.0 km

4.6

Mountain America Credit Union ATM

ATM, withdrawals, account access, member services

Parking Lots

0 km

4.1

Portneuf Medical Center Main Parking

Free visitor parking, accessible spaces, valet service (Mon-Fri 8am–5pm)

0.1 km

4.5

Portneuf RV Park

Free RV parking for patients and families, full hook-up, picnic tables, reservations required, 5-night limit, shuttle and valet service

0.7 km

4.6

Fairfield Inn and Suites by Marriott Pocatello Parking

Free guest parking, accessible spaces, overnight stay required

Shopping Malls

0.9 km

3.7

Pine Ridge Mall

Anchor stores like Dillard´s, JCPenney, Ross Dress for Less; specialty shops; food court; salons

1.0 km

4.3

WinCo Foods Shopping Center

WinCo Foods grocery, AT&T Store, Dollar Tree, auto services, restaurants

0.7 km

4.2

Highland Common Shopping Center

Albertsons grocery, Starbucks, US Bank, Subway, local businesses

Stationery and Copying Services

0.5 km

4.4

The UPS Store

Custom stationery design and printing, shipping, print jobs (business and wedding stationery, cards, and more)

0.8 km

4.8

Safari Printing LLC

Full-service digital and offset printing, copying, shipping, custom print jobs

1.0 km

4.7

DEX Imaging

Printer and copier sales, leasing, repair, document management, ink and toner supplies

Car Rental

0.7 km

4.2

U-Save Car and Truck Rental

Economy, midsize, SUVs, trucks, budget-friendly, local guides

0.9 km

4.3

Enterprise Rent-A-Car

Economy, full size, luxury, minivans, SUVs, pickup trucks

1.0 km

4.4

Avis Car Rental

Wide vehicle range, airport pickup, after-hours returns

Patient Experiences

✅ Summary of Positive Reviews

Reviews praising Portneuf Medical Center commonly highlight the exceptional care provided by the medical staff. Patients appreciated the compassionate and caring nature of the nurses and doctors, specifically noting their positive experiences during significant events such as childbirth. A special mention was given to nurses like Shelby and Michelle, who went above and beyond to ensure the comfort and care of patients. Despite some administrative hiccups, the medical service itself was rated highly for professionalism and competence.

❌ Summary of Negative Reviews

Several reviewers expressed dissatisfaction with Portneuf Medical Center due to issues related to hygiene and customer service, particularly in billing and security. Critics pointed out that the hospital lacked proper communication skills and empathy, as experienced by patients during their emergency visits and the billing process. Moreover, the charges and the attitude towards payments were also a source of discomfort for many, making patients feel undervalued and financially strained.

Working Hours

Emergency Department

Open 24 hours a day, 7 days a week

Outpatient Services (Pre-Anesthesia Testing)

Monday-Friday: 8:00 AM – 5:00 PM

Laboratory Services

Monday-Friday: 8:00 AM – 5:00 PM

Diagnostic Testing (Pre-Anesthesia Testing)

Monday-Friday: 8:00 AM – 5:00 PM

Department Phones

Department	Phone
Hospital Main	(208) 239-1000

Language and Translation Services

English
Spanish
French
German
Russian
Chinese
Japanese
Korean
Italian
Hindi
Vietnamese
Arabic
Portuguese
American Sign Language
Braille

Portneuf Medical Center

NPI Number : 1417210568

777 Hospital Way, Pocatello, ID 83201

+1 (208) 239-1000

www.portneuf.org

Departments

General Surgery

Cardiology

Orthopedics

Imaging Services

Diagnostics and Laboratory

Infectious Disease

Internal Medicine

Childbirth Center

Neurology

Rheumatology

Primary Care

Urgent Care

Outpatient Therapy

Pre-Anesthesia Testing

Specialized Family Medicine

Appointment Information

Visiting Hours

Important Doctors

Orthopedic Musculoskeletal Care Team

Internal Medicine Team

Infectious Disease Specialists

Primary Care Providers

Portneuf Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Portneuf Medical Center Nearest Places

Hotels

Holiday Inn Express & Suites Pocatello, an IHG Hotel

Home2 Suites by Hilton Pocatello

Hampton Inn & Suites Pocatello

Fairfield Inn and Suites by Marriott Pocatello

Courtyard by Marriott Pocatello

TownePlace Suites by Marriott Pocatello

Florists and Gift Shops

Portneuf Medical Center Hospital Gift Shop

CHRISTINE´S FLORAL & GIFTS

A & J Floral Designs

Avas Flowers Pocatello

Food and Restaurant

Portneuf Grille

Cafe Tuscano

Red Lobster - Pocatello

Papa Kelsey´s

Java Junction Coffee Bar

Jeri´s Jumbo´s Cafe

Pharmacies

Portneuf Medical Center East Inpatient Pharmacy

Shaver Pharmacy

Bengal Pharmacy

Ed Snell’s Pharmacy Shop

Savon Pharmacy 159

Ridley’s Pharmacy 7156

Taxi and Transportation

Shudl

Joyride

Izaic

Rides R Us

Uber Pocatello