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Portneuf Valley Hospital

3.6 (1065)

Portneuf Valley Hospital, officially known as Portneuf Medical Center, was founded in 2009 as a joint venture between Portneuf Health Trust and LHP Hospital Group. The facility serves as a comprehensive regional referral center with a Level II trauma center. It is renowned for outstanding surgical outcomes, joint replacement, and cancer care, having set high standards in these specialties and receiving state-level recognition for clinical excellence.

NPI Number : 1790751055

651 Memorial Dr, Pocatello, ID 83201

+1 (208) 239-1000

www.portneuf.org

Get Directions

Departments

General Surgery

Cardiology

Psychiatry

Gastroenterology

Medication Management

Outpatient Therapy

Pre-Surgery Clinic

Pre-Anesthesia Testing

Primary Care

Rheumatology

Family Medicine

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-day Appointment	Check-in Options
Childbirth Center	Available via website or MyChart	Available: 208-239-1000	Varies, call for details	Possible, call to confirm	Online check-in via MyChart app
General Admissions	Available via website or MyChart	Available: 208-239-1000	Limited, call for details	Some same-day possible, call to confirm	Online registration and pre-check-in available
Joint Replacement/Orthopedic	Available via website or MyChart	Available: 208-239-1000	By appointment preferred	Call for availability	Online check-in via MyChart app
Primary and Specialty Care	Available via website or MyChart	Available: 208-239-1000	Walk-ins may be accepted, varies by clinic	Same-day appointments may be available	Online registration and mobile check-in through MyChart
Wound Care	Available via website or MyChart	Available: 208-239-1000	Appointment required	Call for urgent availability	Online forms and appointment check-in

Visiting Hours

Department	Online Visitation Options	Scheduling Visits by Phone	Walk-in Visits	Same-day Visitation
Birthing Center	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; visitors welcomed with some area-specific guidelines	Permitted unless patient preference or clinical guidelines require limits
Cardiology	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; general visitation policy applies	Permitted unless patient preference or clinical guidelines require limits
General Inpatient	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; welcome at all times unless specific clinical restriction	Permitted unless patient preference or clinical guidelines require limits
Imaging	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; visits may be limited during testing	Permitted unless patient preference or clinical guidelines require limits
Oncology	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; general visitation guidelines apply, area-specific limits for safety	Permitted unless patient preference or clinical guidelines require limits
Orthopedics	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; general visitation guidelines apply	Permitted unless patient preference or clinical guidelines require limits
Surgery	MyChart video visit access available	Contact care team or main line (208-239-1000)	Allowed; visitors should wait in surgical waiting area during procedures	Permitted unless patient preference or clinical guidelines require limits

Important Doctors

Portneuf Valley Hospital Information

Management and Leadership Team

Department	Name	Title	Area of Expertise	Role Summary
Administration	Don Wadle	Vice President	Executive Leadership, Hospital Operations	Oversees overall hospital operations and guides strategic development initiatives.
Finance	John Abreu	Chief Financial Officer	Finance, Hospital Administration	Responsible for financial management, budgeting, and fiscal strategy of the hospital.
Nursing	Sidley Renee	Chief Nursing Officer	Nursing Leadership, Patient Care Quality	Leads nursing services, focuses on patient care quality, clinical outcomes, and staff development.

Average Salary

Department	Common Procedures/Consultations	Average Fee Range (Estimate)	Cost Variation Factors	Financial Assistance & Payment Options
Cardiology	Consultation, EKG, Echocardiogram, Cardiac Stress Test, Cardiac Catheterization	$200 - $1,500 (Consults/Diagnostics); $5,000 - $25,000 (Procedures)	Procedure complexity, type of intervention, specialist involvement, duration of monitoring	Financial assistance programs, payment plans, insurance accepted, pre-payment discounts
Neurology	Consultation, EEG, EMG, Stroke Assessment, MRI Brain	$250 - $1,200 (Consults/Diagnostics); $4,000 - $20,000 (Procedures/Hospitalization)	Imaging required, specialist/care team involvement, inpatient vs. outpatient care	Payment plans, financial counseling, insurance verification, tailored payment options
Oncology	Initial Consultation, Chemotherapy, Radiation Therapy, Biopsy	$250 - $1,500 (Consults/Biopsy); $5,000 - $20,000 (Chemotherapy/Radiation)	Treatment regimen, medication type, complexity, extended or repeat therapies	Financial counselors available, charity care, payment plan options, coordination with insurance
Orthopedics	Consultation, X-Ray/MRI, Arthroscopy, Joint Replacement, Fracture Repair	$200 - $1,000 (Consults/Imaging); $5,000 - $35,000 (Surgical/Implants)	Procedure type, implant/device used, inpatient vs. outpatient, post-op rehabilitation	Payment plans, financial planning, assistance programs, insurance billing integration
Outpatient Services	Lab Tests, Colonoscopy, Minor Procedures, Imaging, Follow-up Visits	$100 - $800 (Basic Labs/Imaging); $1,200 - $4,000 (Procedures/Screenings)	Test complexity, number of tests/procedures, specialist referral, sedation/anesthesia	Discounts for prompt payment, financial counseling, sliding scale (for eligible patients), insurance billing

Support Programs for Patients

Department / Program	Type of Assistance	Details	Contact / How to Apply
Financial Support Services	Financial Assistance, Sliding Fee Scale	Government programs, lost cost insurance (Medicaid, Medicare), sliding fee scale for low-income/self-pay; services provided regardless of ability to pay	Call (208) 239-1000; Provide household income information
Community Services Block Grant (CSBG) Assistance	Grant-supported Social Support	Reduces poverty, helps with work, education, housing, health for eligible low-income individuals and families	Contact Idaho Dept. of Health & Welfare: (208) 334-5500 \| Hailey Smith: (208) 334-5733, Hailey.Smith@dhw.idaho.gov
Mental Health Services	Mental Health, Social Support	Free or reduced-rate mental health care for indigent/low-income individuals via sliding scale	Call (208) 239-1000
Oncology Patient Support	Social Support, Dietitian Services	Programs for patients who cannot afford care, social worker and registered dietitian on staff for support and guidance	Contact through Portneuf Medical Center Oncology Services
In-Home Care & Day Services	Care Coordination	Not specified as a dedicated in-home or day care center, but care coordination programs and social workers can help arrange services	Contact hospital social worker or care coordinator for arrangements
Palliative Care	Serious Illness Support	Palliative care options available for long-term/serious illness; coordinated by hospital staff	Contact hospital care team for information and eligibility

Payment Plans

Payment Plan Option	Description	Interest-free	Flexible Structure	Installment Availability	How to Enroll/Contact	Department A-Z Sort
Payment Plan (Installments)	Allows patients to pay high-cost procedures in set monthly installments over time	May be interest-free (confirmation required at enrollment)	Flexible terms based on patient need, arranged with billing specialists	Yes	Call Patient Financial Planning/Billing: 208-239-1631	Billing & Financial Planning
Covered by Insurance	Accepts all major insurance plans; out-of-pocket costs may be arranged into payment plans	N/A	Flexible based on insurance coverage and negotiated rates	If balance remains after insurance, can set up installments	Contact your insurance provider and hospital billing at 208-239-1631	Insurance/Billing
Pre-payment Options	Opportunity to pay full or partial expected amounts before the procedure	N/A	Amount can be pre-arranged based on expected costs	Partial or full pre-payments	Patient Pricing Line: 208-239-1631	Financial Planning
Contractual Discounts	Potential discounts may be available when pre-planning payments or based on financial need	N/A	Reviewed case-by-case during financial planning	Apply at time of financial planning	Call 208-239-1631 or visit Billing Office	Discounts/Financial Assistance

Cost Consulting

Department	Financial Counseling Service	Guidance on Treatment Costs	Financial Support Options	Pre-Treatment Guidance
Oncology	Financial advisors help navigate insurance, explain co-pays, deductibles, and maximum out-of-pocket expenses; provide assistance to uninsured patients; advise on government programs and insurance options. Licensed clinical social worker offers counseling and mobilizes resources. Patient navigator facilitates treatment plan and authorization. Registered dietitian provides dietary guidance for patients with special needs.	Yes; advisors explain estimated costs, including insurance impacts, and clarify patient financial responsibilities.	Access to Cancer Patient Assistance Fund for non-medical expenses (e.g., rent, utilities, gas, food). Eligibility screening and help with Medicaid, Medicare, insurance exchange, and low-cost plans. Application assistance for financial aid programs.	Yes; early financial concerns are addressed, options explained, and plans developed before treatment starts.

Hospital for patients with disabilities or special needs

Department/Service	Accommodation Type	Details
Physical Accessibility	Facility Access	Wheelchair accessible entrances, elevators, and restrooms
Support Services	Assistive Devices	Availability of wheelchairs and assistance upon request
Interpretation Services	Communication Aids	Interpreters for non-English speakers and deaf patients; translation services including Braille and audio transcription; available at all times at no cost to patient or guests
Patient Rights	Information Accessibility	Explanation of care and hospital policies in language or method patients understand; detailed, accessible billing information; right to have concerns heard
Support Services	Spiritual and Emotional Support	Onsite chapel for quiet reflection; pet therapy available upon request for emotional support
Patient Services	Priority for Communication	Prompt notification of family or personal representatives upon admission
Staff Care	Inclusive Care Training	Staff trained to recognize and accommodate social, emotional, and spiritual needs; commitment to individualized, respectful, and abuse-free care

Digital Health Services

Department	Digital Health Service	Features	How It Supports Patient Care	Accessibility & Monitoring
Virtual Care	MyChart Patient Portal	- Schedule in-person/video visits - Appointment check-in - Pay bills, set up payment plans - Cost estimates - Message provider - Request prescription refills - Review medical records, test results - E-Visit for symptom-based issues	- Streamlines administrative tasks - Enables patient-provider communication - Facilitates access to personal health data - Simplifies appointment management and follow-up	- 24/7 online access from computer or smartphone - Continuous access to records and care - Remote submission of health information
Telemedicine	On-Demand Video Visits	- Start video visits instantly - Available for both new and current patients	- Immediate clinical assessment - Visual interaction enhances diagnostic accuracy - Reduces need for in-person visits	- Access care from home or remote locations - Expands reach for mobility-impaired or distant patients
Primary Care/Specialty	E-Visit via MyChart	- Online symptom questionnaire - Provider response within 1 business day - Common conditions: back pain, cough, sinus, UTI, etc.	- Quick provider feedback for non-emergent issues - Reduces unnecessary clinic visits - Supports chronic disease management and follow-ups	- 24/7 online availability - Continuous care and ongoing follow-up possible from anywhere
All Departments	Remote Monitoring Tools	- Integrated via MyChart and provider teams - Submission of vitals and health data remotely (inferred)	- Enables proactive management of chronic conditions - Early detection of health risks - Data-driven follow-up by clinical teams	- Patients upload health info anytime - Supports continuous oversight without frequent in-person visits
Billing & Administration	Online Payment & Estimates	- Pay medical bills - Set up payment plans - Receive cost estimates online	- Reduces billing-related stress - Empowers patients to manage finances	- Accessible through secure portal from any location

Collaborations / Educational Programs

Department	Educational Program	Rotations / Practical Training	Classes / Seminars Offered
Family Medicine	ISU Fourth-Year Medical Student Clerkship	- 4-week rotation (2 weeks inpatient, 2 weeks outpatient) - Patient care at Portneuf Medical Center, Labor & Delivery, and clinics - Rounding, charting, patient presentations, ICU, med/surg floor, ED, obstetrics, rural/underserved care	- Topic presentations - Direct mentorship from faculty experienced in rural and full-spectrum family medicine
Hospital Medicine	Part of Family Medicine Clerkship	- Inpatient service experience - Shift transitions - ICU exposure - Surgical floor care	- Case discussions - Charting workshops
Labor & Delivery	Family Medicine Clerkship	- Labor & Delivery services rotations - OB experience including rounding, patient management	- Topic presentations in obstetrics
Internal Medicine	Nurse Residency Program / Clerkship Exposure	- Medical/Surgical floor rotation - ICU experience	- Monthly seminars (Nurse Residency)
Orthopedics	Nurse Residency Program / Clinical Exposure	- Orthopedic care experience - Post-surgical rehabilitation exposure	- Interactive clinical learning
Progressive Care Unit	Nurse Residency Program	- Progressive care rotations	- Professional development seminars
Emergency Department	Nurse Residency Program / Clerkship Exposure	- Emergency care rotations	- Monthly professional development seminars
Community Medicine	Family Medicine Clerkship	- Health West ISU Family Medicine Clinic - Juvenile Detention Center - Pocatello Free Clinic - HIV/Hepatitis C Clinics - Rural Spanish-Speaking Clinics - Transgender Health	- Community health topic presentations

Collaborative Research Projects

Department	Collaborative Research Projects	Clinical Trials / New Treatments / Medical Devices	Impact on Healthcare Professionals´ Advancement
Cancer Center	Conducts three tumor boards: general, breast-specific, and specialty-focused for collaborative research and multidisciplinary case reviews.	Supports clinical trials and development of patient-centered cancer therapies and treatment protocols; fosters the adoption of advanced oncology care.	Offers ongoing professional development for oncology teams, multidisciplinary collaboration, and opportunities for advancing cancer care expertise.
Orthopedics	Collaborative advancements in joint replacement, deploying new surgical technologies and care protocols for knee, hip, and shoulder conditions.	Utilizes advanced technologies for joint replacement; comprehensive clinical pathways from diagnosis through post-surgical rehabilitation.	Enables orthopedic specialists to train in the latest techniques and devices, improving surgical outcomes and professional skill sets.

Professional Development Programs

Department	Affiliated Professional Organizations	Professional Development Programs
Behavioral Health	Portneuf Health Partners Network	Collaborative care initiatives, continuing education via network partnerships
Orthopedics	Portneuf Sports Medicine Institute, Portneuf Health Partners	Sports medicine fellowship and clinical rotations, advanced joint replacement workshops
Cardiology	Portneuf Quality Alliance, Portneuf Health Trust	Physician-led clinical improvement collaboratives, outcomes-based training
Critical Care/Trauma	Level II Trauma Center, Portneuf Medical Center	Multidisciplinary trauma simulations, emergency response certification
Family Medicine	Portneuf Medical Group, Portneuf Health Partners	Practice improvement collaboratives, community and outreach health initiatives
Oncology	Portneuf Quality Alliance, Portneuf Health Partners	Tumor boards, advanced oncology care seminars
Women’s & Children’s Health	Portneuf Medical Group, Portneuf Health Partners	Childbirth and neonatal care workshops, clinical best practices training

Certification and Accreditation Programs

Department	Certification/Accreditation	Accreditation Body
Cardiology	Chest Pain Center Accreditation	American College of Cardiology (ACC) Accreditation Services
Endoscopy	Ambulatory Surgery Center Accreditation	Accreditation Association for Ambulatory Health Care (AAAHC)
Hyperbaric Medicine	Hyperbaric Facility Accreditation	Undersea & Hyperbaric Medical Society (UHMS)
Hospital-Wide	Accreditation	DNV GL Healthcare

Internship and Observation Programs

Department	Internship/Observation Opportunity	Eligibility	Contact/Application Info
Emergency Care	Clinical Rotations, Shadowing	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Heart/Vascular/Cardiology	Internships, Clinical Experience, Observation	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Neurology	Internships, Shadowing, Observation	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Oncology/Cancer Center	Internships, Clinical Experience, Observation	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Orthopedics	Internships, Observation, Clinical Shadowing	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Surgery	Internships, Clinical Rotations, Observerships	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Women’s Care/OB-GYN	Internships, Clinical Shadowing, Observerships	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Nursing	Nurse Internship Program	Nursing Students	Apply directly through Ardent Health Careers portal
Imaging	Internships, Observation	Allied Health Students	Contact recruiter via hospital website
Primary Care	Clinical Rotations, Observation	Medical, Nursing, Allied Health Students	Contact recruiter via hospital website
Rehabilitation	Internships, Observation	Allied Health Students	Contact recruiter via hospital website

Hospital Academic Awards and Achievements

Department	Award	Year	Details
Hospital-wide	The Joint Commission Top Performer on Key Quality Measures	2014	Recognized for excellence in treating heart attack, heart failure readmission, pneumonia, and surgical care
Hospital-wide	Leapfrog Group "A" Hospital Safety Grade	Spring 2023	Received “A” grade for patient safety, recognizing achievements in protecting patients from preventable harm and errors
Auxiliary/Staff	Auxiliary Scholarships	2023-2024	Scholarships awarded to staff members Kelsey Walenta, Daniel Medel, and McKenzie Mangun for continued medical education

Hospital Specialization and Expertise Opportunit

Department	Program Type	Details
Emergency Department	Nurse Residency	Six-month paid program for new nursing graduates; support and monthly seminars
Intensive Care Unit	Nurse Residency	Six-month paid program for new nursing graduates; support and monthly seminars
Medical/Surgical	Nurse Residency	Six-month paid program for new nursing graduates; support and monthly seminars
Orthopedics	Nurse Residency	Six-month paid program for new nursing graduates; support and monthly seminars
Progressive Care Unit	Nurse Residency	Six-month paid program for new nursing graduates; support and monthly seminars

Hospital Residency and Assistantship Programs

Department	Residency/Training Program	Description
Emergency Department	Nurse Residency	Six-month program for new RN graduates, supporting transition into professional nursing within the Emergency Department.
Intensive Care Unit	Nurse Residency	Six-month nurse residency, focused on developing ICU-specific nursing skills with support and monthly seminars.
Medical/Surgical	Nurse Residency	Six-month program for new RNs, focusing on foundational medical-surgical nursing knowledge and practice.
Orthopedics	Nurse Residency	Residency program providing specialized training for nurses in orthopedic care and rehabilitation.
Progressive Care Unit	Nurse Residency	Transitional program for new RNs interested in intermediate care between medical-surgical and intensive care levels.

What are the activities of the hospital for patients without insurance?

Department/Service	Description	Support Options for Uninsured Patients
Financial Support Services	Assistance with medical bills and costs for uninsured patients	- Financial assistance eligibility screening - Guidance on alternative coverage programs - Information on government assistance programs - Support in applying for financial aid
Payment Plans	Options to pay hospital bills over time	- Customized payment arrangements - Flexible monthly payment options based on financial need
Emergency Care	Availability of emergency medical services regardless of insurance status	- Guarantee of emergency treatment regardless of ability to pay - Financial assistance program applies to emergent and medically necessary services
Discounted Services	Reduced costs for qualifying uninsured patients	- Discounts on hospital charges for uninsured individuals - Assistance with applying for eligible discounts
Alternative Health Insurance Guidance	Help finding other insurance or coverage options	- Advice on potential government, state, or private health insurance options - Referrals to appropriate external programs or agencies for coverage
Patient Financial Counselors	Personalized support for uninsured patients	- In-person or phone assistance - Step-by-step help with financial assistance and billing questions

Hospital Research Collaborations

Department	Partnered Research Institution/Lab	Collaboration Description	Affiliated University/Research Center
Cardiology	STS National Database (Society of Thoracic Surgeons)	Participation in national database supporting quality improvement, patient safety, and clinical research in cardiothoracic surgery.	Society of Thoracic Surgeons
Clinical Laboratory	College of American Pathologists (CAP) Laboratory Accreditation	Accreditation program ensuring laboratory test accuracy, safety, and promoting best practices.	College of American Pathologists
General Hospital/Multidisciplinary	Portneuf Quality Alliance	Regional alliance focused on collaborative care, quality improvement, and care delivery innovation among physician practices and the hospital.	Portneuf Health Trust
Oncology	Portneuf Cancer Center	Integrated cancer care and research facility on hospital campus, collaborating for clinical research and patient-centered care.	Portneuf Medical Center
Sports Medicine	Portneuf Sports Medicine Institute	Collaborative institute for sports medicine research, development, and advanced clinical care.	Portneuf Medical Center
Trauma Care	Portneuf Health Trust	Joint venture supporting advanced trauma care, quality improvements, and clinical excellence across hospital services.	Portneuf Medical Center, Portneuf Health Trust

Mentoring and Consultancy in Hospital Education

Department	Mentorship & Advisory Program
Mental Health	- Peer Support Program - Designed to promote empowerment, choice, and inspire hope through recovery - Provides guidance and support from individuals with similar lived experiences - Recovery Support Services include mentoring and advisory activities
General Hospital Trainees	- No dedicated, formal mentorship program for new healthcare professionals or recent graduates detailed - Volunteer opportunities limited to Gift Shop, no structured clinical mentorships currently listed

Portneuf Valley Hospital Nearest Places

Hotels

0.3 km

4.6

Holiday Inn Express & Suites Pocatello

Free breakfast, Free parking, Free WiFi, Indoor pool, Fitness center, Airport shuttle

0.5 km

4.5

Fairfield Inn and Suites by Marriott Pocatello

Free breakfast, Free parking, Free WiFi, Indoor pool, Fitness center

0.6 km

4.4

Hampton Inn & Suites Pocatello

Free parking, Free WiFi, Spa tub, Pool, Fitness center, Breakfast included

0.7 km

4.4

Home2 Suites by Hilton Pocatello

Free breakfast, Free parking, Free WiFi, Indoor pool, Fitness center, Pet friendly

0.9 km

4.3

Courtyard by Marriott Pocatello

Free parking, Free WiFi, Restaurant, Pool, Fitness center

1.0 km

4.1

La Quinta Inn & Suites by Wyndham Pocatello

Free breakfast, Free parking, Free WiFi, Pool, Fitness center, Pet friendly

Florists and Gift Shops

0.75 km

4.7

CHRISTINE´S FLORAL & GIFTS

Full-service florist, hospital flower delivery, gifts, same-day delivery

0.05 km

4.5

Hospital Gift Shop (Portneuf Valley Hospital)

Gifts, flowers, balloons, plush animals, hospital room delivery

0.95 km

4.6

Avas Flowers

Flower delivery, hospital and hotel delivery, plants, gifts

0.95 km

4.6

Kremp Florist (Local Partner)

Online orders, hospital delivery, large selection, same-day flower delivery

Inside hospital

4.4

Portneuf Valley Hospital Gift Shop

On-site gifts, flowers, cards, hospital-friendly items

0.1 km

4.5

Portneuf Medical Center - Volunteer Gift Shop

Flowers, gifts, snacks, cards, staffed by volunteers

Food and Restaurant

0.7 km

4.5

Portneuf Valley Brewing

Brewpub, American, Pub Grub

0.8 km

4.3

Sandpiper Restaurant

American, Steakhouse, Seafood

0.9 km

Applebee´s Grill + Bar

American, Grill, Bar

0.8 km

4.6

Beans & Brews Coffeehouse

Coffee, Cafe, Light Bites

1.0 km

4.5

MOD Pizza

Pizza, Fast Casual

1.0 km

3.7

McDonald´s

Fast Food, Burgers

Pharmacies

0.7 km

4.8

Ed Snell´s Pharmacy Shop

Retail prescriptions, compounding, over-the-counter medications, immunizations

0.9 km

4.7

Shaver Pharmacy

Retail prescriptions, medical supplies, medication counseling

0.5 km

4.5

Savon Pharmacy 159

Retail prescriptions, immunizations, prescription refills, health screenings

0.9 km

4.6

Bengal Pharmacy

Retail prescriptions, prescription refills, over-the-counter medications

1.0 km

4.4

Maag Prescription & Medical Supply

Retail and compounding pharmacy, medical supplies, home healthcare products

1.0 km

4.2

Ridleys Pharmacy 7156

Retail prescriptions, over-the-counter medications, immunizations

Taxi and Transportation

0.1 km

4.7

Uber Pocatello

On-demand ride service, 24/7 availability, app-based booking, car seat options

0.7 km

4.8

Shudl

Taxi service, door-to-door rides, designated driver service, pre-booking online

0.9 km

4.5

Pocatello Regional Transit (TELLO BUS)

Paratransit, senior citizen transportation, door-to-door service, disabled access

0.9 km

4.2

Salt Lake Express

Regional shuttle, scheduled service to nearby cities, group transportation

0.4 km

4.6

A-1 Taxi

Standard taxi service, local travel, phone dispatch

0.8 km

4.3

Yellow Cab Pocatello

Standard taxi, local and airport service, phone dispatch

ATMs and Banks

0.1 miles

4.6

Idaho Central Credit Union ATM

ATM, deposit and withdrawal, balance inquiry, surcharge-free for ICCU members

0.35 miles

4.2

Connections Credit Union ATM

ATM, deposit and withdrawal, balance inquiry, surcharge-free for CCU members

0.7 miles

4.7

ISU Credit Union ATM

ATM, CO-OP Shared Branching, deposit, withdrawal, surcharge-free for members

0.6 miles

3.8

U.S. Bank ATM

ATM, cash withdrawal, deposits, balance inquiries, open 24/7

0.5 miles

3.7

Wells Fargo ATM

ATM, cash withdrawal, deposits, balance inquiries, 24/7 access

0.8 miles

4.3

Citizens Community Bank ATM

ATM, cash withdrawal, deposits, surcharge-free for customers, Allpoint Network

Parking Lots

0 m

Portneuf Medical Center Parking

Onsite parking, wheelchair accessible, security monitoring

800 m

4.3

ISU Holt Arena Parking

Large-capacity lot, event parking, ADA spaces available

900 m

4.2

Bannock County Court Parking

Public parking, paved lots, accessible spaces

Shopping Malls

0.7 km

Westwood Mall

Target, TJ Maxx, Hot Topic, Ross Dress for Less, arcade, movie theater

0.9 km

4.2

Yellowstone Plaza

Walmart, Home Depot, Best Buy

0.9 km

4.6

Historic Downtown Pocatello

Boutiques, specialty shops, art galleries, restaurants

Stationery and Copying Services

0.8 km

4.3

The UPS Store

Stationery printing, letterhead, envelopes, notepads, greeting cards, business cards, copies, brochures, binding, graphic design

0.6 km

4.8

Safari Printing LLC

Printing, shipping, local print and graphic services

0.9 km

4.3

DEX Imaging

Copier and printer sales, leasing, repair, toner, ink, managed print services, document management

Car Rental

Approx. 1 km

Avis Car Rental - Pocatello Regional Airport

Wide range of car options, airport location, after-hours returns, preferred service

Approx. 1 km

4.1

Budget Car Rental - Pocatello Regional Airport

Economy to premium vehicles, Fastbreak service, airport location, after-hours return

Less than 1 km

4.2

Enterprise Rent-A-Car

Economy, full size, luxury, minivans, SUVs, pickup trucks

Patient Experiences

✅ Summary of Positive Reviews

Many patients praise the hospital for its excellent medical care and compassionate staff. Positive experiences often highlight the impressive work of nurses and doctors who go above and beyond to ensure comfortable and successful treatments. Deliveries and surgeries have been an area of excellence, with specific mentions of supportive staff who alleviate anxiety. However, it is noted that improvements can be made in certain training aspects.

❌ Summary of Negative Reviews

Negative feedback primarily revolves around the hospital´s billing department and security measures. Patients report feeling harassed or embarrassed by aggressive payment demands and uncooperative staff in financial matters. Issues with communication and perceived prioritization of profits over patient care have also been highlighted, resulting in dissatisfaction among some visitors.

Working Hours

Emergency Department

24/7

Outpatient Services

Monday–Friday: 8:00 AM – 5:00 PM

Diagnostic Testing

Monday–Friday: 8:00 AM – 5:00 PM

Laboratory Services

Monday–Friday: 8:00 AM – 5:00 PM

Department Phones

Department	Phone
Emergency Department	208-239-1000
Hospital Main Line	208-239-1000

Language and Translation Services

English
Spanish
French
German
Russian
Chinese
Vietnamese
Braille
Over 200 languages via interpreter services

Portneuf Valley Hospital

NPI Number : 1790751055

651 Memorial Dr, Pocatello, ID 83201

+1 (208) 239-1000

www.portneuf.org

Departments

General Surgery

Cardiology

Psychiatry

Gastroenterology

Medication Management

Outpatient Therapy

Pre-Surgery Clinic

Pre-Anesthesia Testing

Primary Care

Rheumatology

Family Medicine

Appointment Information

Visiting Hours

Important Doctors

Dr. Michael Nielson

Dr. Daniel Holland

Dr. Michael Lemon

Portneuf Valley Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Portneuf Valley Hospital Nearest Places

Hotels

Holiday Inn Express & Suites Pocatello

Fairfield Inn and Suites by Marriott Pocatello

Hampton Inn & Suites Pocatello

Home2 Suites by Hilton Pocatello

Courtyard by Marriott Pocatello

La Quinta Inn & Suites by Wyndham Pocatello

Florists and Gift Shops

CHRISTINE´S FLORAL & GIFTS

Hospital Gift Shop (Portneuf Valley Hospital)

Avas Flowers

Kremp Florist (Local Partner)

Portneuf Valley Hospital Gift Shop

Portneuf Medical Center - Volunteer Gift Shop

Food and Restaurant

Portneuf Valley Brewing

Sandpiper Restaurant

Applebee´s Grill + Bar

Beans & Brews Coffeehouse

MOD Pizza

McDonald´s

Pharmacies

Ed Snell´s Pharmacy Shop

Shaver Pharmacy

Savon Pharmacy 159

Bengal Pharmacy

Maag Prescription & Medical Supply

Ridleys Pharmacy 7156

Taxi and Transportation

Uber Pocatello

Shudl

Pocatello Regional Transit (TELLO BUS)

Salt Lake Express

A-1 Taxi

Yellow Cab Pocatello

ATMs and Banks

Idaho Central Credit Union ATM