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The Queen´s Medical Center - West Oahu

3.4 (173)

The Queen’s Medical Center – West Oahu, located in Ewa Beach, Hawaii, opened on May 20, 2014, with an initial bed capacity of 80, expandable to 135. It is recognized for services in emergency medicine, surgery, imaging, cardiology, and specialty clinics. The hospital, part of The Queen’s Health Systems, emphasizes modern healing environments and Hawaiian cultural values but specific major awards are not detailed in current sources.

NPI Number : 1801298708

91-2141 Fort Weaver Rd, Ewa Beach, HI 96706

+1 (808) 691-3000

www.queens.org

Get Directions

Departments

After Hours Center

Cancer Center

Cardiology

Diabetes Management and Education

Gastroenterology

General Surgery

Imaging

Infusion Services

Mammogram

Neurology

Pain and Spine Clinic

Primary Care

Sleep Center

Wound Care

Outpatient Rehabilitation

Behavioral Health

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-Day Appointments
Bone Density (DEXA) Scans	Available	808-691-3663	No	Possible by phone, based on urgency & availability
CT	Available	808-691-3663	No	Possible by phone, based on urgency & availability
General Outpatient Clinic	Available	808-691-3663	No	Possible by phone, based on urgency & availability
Primary Care	Available	808-691-3663	No	Possible by phone, based on urgency & availability
Women´s Health (incl. Mammography, OB Ultrasound)	Available for mammography	808-691-3663	No (except mammography, see details)	Possible by phone, based on urgency & availability
X-ray	No	808-691-3663	Yes, walk-ins welcome Mon–Fri 8am–5pm, Sat 8am–12pm	Yes, walk-in
Ultrasound	Available	808-691-3663	No	Possible by phone, based on urgency & availability

Visiting Hours

Department	Visiting Hours	Online Patient Visitation	Scheduling by Phone	Walk-in Visits	Same-Day Visits	Other Requirements
All Departments	9:00 am – 8:00 pm	No online patient visitation options listed	No phone scheduling required or listed; walk-ins allowed during visiting hours	Permitted during visiting hours	Permitted during visiting hours	- Only 1 visitor allowed at a time (2 per day may rotate) - Each visitor permitted one entry per day and must remain with patient except when eating - Visitor must be 18+ years old - Temperature check and health screening upon entry - Symptomatic visitors (respiratory illness, fever, cough, etc.) not allowed - Masks required if warranted by patient illness - No visitors allowed for patients with COVID-19 or under investigation

Important Doctors

The Queen´s Medical Center - West Oahu Information

Management and Leadership Team

Department	Name	Title	Areas of Expertise	Key Roles
Administration	Robin Kalohelani, RN, MSN/Ed, CCM, FACHE	Chief Operating Officer; Senior Vice President; Associate Chief Nursing Officer	Healthcare management, operations, strategic planning, patient care quality, clinical services, Native Hawaiian health advocacy	Oversees daily operations, leads facility expansions, improves patient flow, manages business strategy, drives health innovation for Native Hawaiians
System Leadership	Jason Chang	President and Chief Executive Officer, The Queen’s Health Systems	Executive health system leadership, strategic development, organizational growth	Provides overall leadership, system-wide strategy, and direction for The Queen’s Health Systems, including West Oahu hospital
System Leadership	Eric K. Martinson	Board of Trustees Member	Corporate governance, oversight, strategic organizational guidance	Guides system leadership, policy, and fiduciary oversight
System Leadership	George "Rick" Bruno, MD, MBA	System Executive	Medical leadership, clinical quality, executive health administration	Leads clinical strategy, quality improvement, and physician engagement
System Leadership	Darlena Chadwick, MBA, MSN, FACHE	System Executive	Operations management, nursing leadership, accreditation	Oversees inpatient/outpatient services quality, regulatory compliance
System Leadership	John Nitao	System Executive	Legal affairs, compliance, administration	Directs legal and regulatory functions for the health system
System Leadership	Tim Panks	System Executive	Finance, operational management	Leads financial planning and resource management
System Leadership	Janice Kalanihuia	System Executive	Community health, outreach	Develops community health partnerships and programs
Board of Trustees	Bernadette Merlino	Board Member	Corporate governance, strategic oversight	Guides hospital and system-level policy
Board of Trustees	Paul McDowell	Board Member	Corporate governance, executive management	Supports decision making and long-term strategy
System Leadership	Rowena Buffett Timms	System Executive	Health policy, government relations	Leads advocacy, partnerships, and policy initiatives

Average Salary

Department	Service	Procedure Complexity	Cost Range	Financial Assistance	Payment/Insurance Options
Cardiology	Angiogram, Pacemaker Implantation	Minor to Major	$5,000 - $20,000	Yes, through financial aid	Most major insurance plans accepted
Oncology	Chemotherapy, Radiation Therapy	Standard to High-Intensity	$10,000 - $50,000	Financial aid available for qualified patients	Contracted with several insurers
Neurology	EEG, Stroke Treatment	Basic to Advanced	$2,000 - $15,000	Discounts for uninsured patients	Coverage varies by insurer
Orthopedics	Joint Replacement, Arthroscopy	Simple to Complex	$10,000 - $30,000	Assistance programs for low-income patients	Partners with multiple insurance providers
Outpatient	Consultations, Minor Procedures	Basic to Specialized	$500 - $5,000	Sliding scale fees	Accepts most insurance plans

Support Programs for Patients

Department/Program	Type of Service	Eligibility/Notes	Contact/How to Apply
Financial Assistance Policy (Charity Care)	Emergency and medically necessary services at low or no cost	Sliding scale based on income; 100% or 76% discount for eligible uninsured/underinsured and low-income patients	Apply online via Financial Assistance Application; in-person support available
Quest (Medicaid)	Government health insurance application support	Screened for Quest eligibility; assistance with application process provided free of charge	Assisted by hospital staff and partner ElevatePFS during financial assistance intake
Medicare Assistance	Enrollment support for federal health insurance	Available to eligible seniors and qualifying individuals	Help provided during financial assistance process
Community Investment Programs	Funding and sponsorships for nonprofit services, community support	Programs vary; focus on health care access and support for vulnerable populations	Community partners; inquire via hospital social work or case management
Social Work and Case Management	Discharge planning, social support, resource navigation	All patients, with focus on those with complex needs, including financial and social support	Referral through hospital care team
In-home Care Coordination	Facilitation of home health, hospice, palliative care	Arranged for eligible patients requiring long-term care or assistance post-discharge	Access via case management/social work referral
Palliative Care	Symptom management, quality of life support for chronic/serious illness	For patients with advanced or life-limiting illness	Referral from physician or care team
Adult Day Care Referrals	Referrals to local day care centers	Based on patient needs and eligibility; programs often support low-income and elderly	Coordinated by case management or social work services
Patient Advocacy/Assistance (Dollar For)	Application help for charity/financial aid	For patients unable to pay hospital bills; households under 204% of FPL may qualify for free care, under 322% for discounted care	Free support via Dollar For patient advocates
Resource Navigation Support	Linkage to government and nonprofit resources (housing, food, disability, long-term care)	All patients; priority for low-income and long-term care needs	Provided by hospital social work or case management

Payment Plans

Payment Plan Option	Details	Flexibility	Interest/Fees
Extended Payment Plans (AccessOne)	No-interest and flexible low-interest payment plans; customized according to patient needs	Yes, adjustable payment terms	No-interest or flexible low-interest depending on plan
Installment Plans	Payments typically expected to be resolved within one year; can be tailored based on financial situation	Yes, with possibility of adjustments	Generally interest-free if paid within agreed terms
Financial Assistance/Charity Care	Emergency and medically necessary services at low or no cost for eligible patients based on income; sliding scale discounts up to 100%	Eligibility based on household income and size	Not applicable (discounted or free care)
Flexible Structures	Customized payment structures reviewed and arranged by financial counselors based on patient’s ability to pay	Highly flexible, individualized	Varies; many plans are interest-free

Cost Consulting

Department	Financial Counseling Services	Guidance on Treatment Costs	Financial Support Options Provided	Pre-Care Support
Billing & Financial Assistance	Finance and billing specialists available for assistance. Help with understanding bills and financial responsibilities.	Financial counselors discuss costs before care. Information on cost estimates provided prior to treatment.	Financial Assistance Policy (Charity Care) with discounted or free care for eligible patients. Sliding scale assistance based on household income. Help applying for government insurance programs (Medicare, Medicaid/Quest). Discounts up to 100% or 76% based on eligibility. Screening for Medicaid eligibility.	Yes. Staff provide guidance about treatment costs and available assistance before treatment. Assistance in applying for financial programs is offered at no charge before care starts.

Hospital for patients with disabilities or special needs

Accommodation	Details	Department/Contact
Physical Accessibility	Wheelchair accessible entrances, elevators, and public spaces throughout the hospital	All departments
Assistive Devices	Text Telephones (TTY), amplified and speaker telephones, closed captioned devices for hearing/speech-impaired patients	Nursing staff, Patient Relations (808-691-3120)
Communication Aids	Qualified sign language interpreters, interpreters for multiple languages, written information in large print, audio, and accessible electronic formats	Patient Relations (808-691-3120), all departments
Priority Services	Free aids and services for people with disabilities to communicate effectively; free language services for non-English speakers	Patient Relations (808-691-3120)
Staff Training	Training on non-discrimination, inclusive care for individuals with disabilities, and effective communication	All staff, institutional policy
Non-Discrimination Policy	No exclusion or different treatment based on disability, race, color, national origin, age, sex, or gender identity	Patient Relations, Administration
Patient Relations Support	Assistance arranging accommodations, complaint process, and general support for access needs	Patient Relations (808-691-3120, patientrelationswest@queens.org)

Digital Health Services

Department	Digital Health Service	Description	How It Supports Patient Care	Accessibility Enhancement	Continuous Monitoring & Follow-up
Hospital-wide	MyChart Patient Portal	Online portal for managing appointments, viewing health records, test results, and messaging providers.	Empowers patients to access medical information and communicate with care teams securely.	24/7 online access from any device, eliminating the need for in-person visits for routine tasks.	Allows ongoing access to records and messaging for follow-up and health management.
Primary Care, Specialty Care	Virtual Appointments	Secure video consultations with healthcare providers via MyChart platform.	Enables remote evaluation, diagnosis, medication management, and care planning.	Patients can access care from home or any location without travel.	Providers can schedule follow-ups and monitor progress virtually.
Primary Care, Urgent Care	Virtual Urgent Care	Same-day video consultations for non-emergency health issues with licensed providers.	Delivers timely medical advice, diagnosis, and treatment remotely.	Accessible across Hawaii on any device, with extended hours (7am–7pm, 7 days a week).	Immediate documentation and virtual follow-up appointments if needed.
Neurology, Emergency, ICU	Telemedicine Consults (Telestroke & Critical Care)	Remote specialist consultations for strokes, critical care, and other emergencies via telemedicine network.	Provides rapid access to expert care and improves outcomes for time-sensitive conditions.	Brings specialty care to locations where on-site specialists are unavailable.	Continuous vital sign monitoring; multidisciplinary rounds and virtual exams for follow-up.
Pain & Palliative Care	Telemedicine Home Visits	Providers conduct remote home visits for patients requiring palliative care.	Supports symptom management and care coordination without requiring patient travel.	Improves access for mobility-challenged patients or those far from clinics.	Enables regular check-ins and follow-up care at home.
Nursing, Critical Care, Emergency, Respiratory	LENS Digital Communication System	Digital platform for staff communication and engagement across units, providing real-time updates and accountability tracking.	Facilitates accurate, timely care coordination and keeps all staff informed regardless of schedule.	Accessible to all staff members online, improving workflow and patient safety.	Supports ongoing monitoring of care processes and allows efficient handoffs between shifts.

Collaborations / Educational Programs

Department	Program	Rotations	Classes & Seminars	Practical Training
Family Medicine	Residency, Medical Student Rotations	Outpatient, Inpatient	Seminars, Didactics	Direct patient care, clinical skills
Geriatrics	Medical Student Rotations (GERI 541, GERI 545), Research Elective (GERI 542)	Outpatient, Inpatient, Nursing Home, Home Care	Half-day Didactic Seminars (Geriatric & Palliative), Research methods, Epidemiology	Clinical placements, Research project, Abstract presentation
Internal Medicine	Residency, Medical Student Rotations	Outpatient, Inpatient care	Seminars, Didactics	Bedside teaching, Patient rounds
Obstetrics & Gynecology	Residency, Medical Student Rotations	Inpatient, Outpatient	Seminars, Clinical conferences	Surgical rotations, Labor & delivery
Pediatrics	Residency, Medical Student Rotations	Outpatient, Inpatient care	Seminars, Pediatric didactics	Pediatric clinical skills, Patient care
Palliative Medicine	Medical Student Rotation (Geriatric and Palliative Care, Elective)	Outpatient, Inpatient, Home Care	Half-day Didactic Seminars (Palliative Medicine)	Patient management, Interdisciplinary care
Research	Summer Research Internship, GERI 542	Clinical research settings	Research methodology, Seminars	Hands-on research, Data analysis, Abstract submission
Graduate Medical Education	Residencies & Fellowships (21 programs via JABSOM)	Rotations in specialty & subspecialty fields	Diverse didactics, Multidisciplinary conferences	Direct care, ICU training, Community health

Collaborative Research Projects

Department	Collaborative Research Project	Clinical Trials / New Treatments / Devices	Impact on Healthcare Professionals’ Advancement
Cardiology	—	—	—
Cancer Center	Partnership with UH Cancer Center, Hawai‘i Cancer Consortium, and University Health Partners NCI Community Oncology Research Program (NCORP, Minority Underserved Site) Cancer Care Delivery Research (CCDR)	NCI- and industry-sponsored clinical trials (treatment, prevention, screening, symptom management, and quality-of-life) Early-phase clinical trial center “Ho‘ola” under construction for cutting-edge cancer therapies	Facilitates advanced training in clinical research protocols, cancer care delivery, and precision oncology Provides access to national and global best practices through collaborative trials Professional development via involvement in NCI and CCDR research initiatives
General Medicine	Participation in Blue Zones Project for community health research and workplace wellness	Health system-wide initiatives to improve workplace and population health	Exposure to evidence-based lifestyle interventions Opportunities for practice advancement in preventive care and wellness
Oncology Research	Collaborative trials through the Hawai‘i Cancer Consortium and UH Cancer Center Leader in trial selection, launch, and conduct for local and minority populations	Broad portfolio including new therapies, repurposing existing treatments, and trials tailored to local population needs	Engages professionals in cutting-edge oncology research and personalized medicine Expands skills in multidisciplinary clinical trial management

Professional Development Programs

Department	Professional Affiliation	Professional Development Programs Available
Behavioral Medicine	John A. Burns School of Medicine, Department of Native Hawaiian Health	Interdisciplinary team development, communication improvement, diversity training
Cardiology	American College of Surgeons (Level I Trauma Center)	Trauma/safety quality improvement programs, certification trainings
Genetics	John A. Burns School of Medicine	Continuing education, collaborative research opportunities
Neonatology	Johns Hopkins Armstrong Institute for Patient Safety and Quality	Patient safety initiatives, quality improvement training programs
Neuroscience	John A. Burns School of Medicine, Johns Hopkins Armstrong Institute	Patient safety, advanced clinical training, interdisciplinary collaboration
Orthopedics	Johns Hopkins Armstrong Institute for Patient Safety and Quality	Quality healthcare improvement workshops, professional development seminars
Primary Care	John A. Burns School of Medicine, CareResource Hawaii	Health care career programs, continuing medical education, mentorship
Surgery	John A. Burns School of Medicine, Johns Hopkins Armstrong Institute, American College of Surgeons	Surgical safety and quality programs, resident and fellow education, safety certification
Trauma & Emergency Medicine	American College of Surgeons (Level I Trauma Center), Johns Hopkins Armstrong Institute	Trauma certification, emergency care improvement initiatives, safety training

Certification and Accreditation Programs

Department	Certification/Accreditation	Accreditation Body
Cardiology	Structural Heart (TAVI/TAVR) Program Certification	The Joint Commission
Continuing Medical Education	Accreditation	Accreditation Council for Continuing Medical Education (ACCME)
Orthopedics	Advanced Certification in Total Hip and Total Knee Replacement	The Joint Commission
Surgery/Trauma	Level I Trauma Center Verification	American College of Surgeons
Stroke/Neuroscience	Comprehensive Stroke Center Certification	The Joint Commission
Transplant	State-Only Transplant Center in Hawai´i	Not specified

Internship and Observation Programs

Department	Opportunity Type	Program Details	Eligibility	Duration	Application Process
All Departments (General)	Shadowing Program	Shadowing experience for individuals interested in healthcare careers or current professionals seeking to advance their knowledge.	Medical, nursing, and allied health students; professionals	Varies	Thorough application process; minimum six weeks processing
Research	Summer Research Internship	Summer research internship opportunity for students interested in clinical, translational, or community research in a healthcare setting.	Students (field-specific requirements may apply)	Summer months (approximate duration varies by year)	Application required; selection process applies
Nursing	Summer Nursing Internship	Seven-week, hands-on clinical internship offering precepted training and a scholarship stipend.	Level two nursing students (selection process, open to HPU and potentially other schools)	Seven weeks (May–July); 270 precepted hours	Resume submission, interviews with leadership and department managers; highly competitive
All Departments (General)	Volunteer Program	Student volunteer roles available at both West Oahu and Punchbowl campuses, providing valuable healthcare exposure.	Students (high school, college, medical, nursing, allied health)	Varies	Thorough application process required
Graduate Medical Education	Post-Graduate Programs & Certifications	Range of residencies, fellowships, and certifications as a teaching hospital.	Graduate-level medical, nursing, and allied health students	Varies by program	Program-specific applications

Hospital Academic Awards and Achievements

Department	Award	Awarding Organization	Year
Hospital-wide	Hawai‘i’s Best Hospital	Honolulu Star-Advertiser	2024
Hospital-wide	Po?okela Awards (Caregiver Recognition)	Queen´s Health Systems	2024
Hospital-wide	Generous $5 Million Grant	Leona M. and Harry B. Helmsley Charitable Trust	--
Stroke Care	Stroke Gold Plus Award	American Heart Association	2024
Stroke Care	Target Stroke Elite Honor Roll	American Heart Association	2024
Diabetes Care	Target Type 2 Diabetes Honor Roll	American Heart Association	2024

Hospital Specialization and Expertise Opportunit

Department	Program Type	Details
General Surgery	Physician Residency	ACGME-accredited 5-year General Surgery Residency; rotations at Queen´s Medical Center West O´ahu and other affiliated hospitals; primary affiliation with University of Hawaii John A. Burns School of Medicine
General Surgery Subspecialties	Physician Residency (Rotational)	Includes various surgical subspecialties as part of the general surgery program; rotations at multiple Honolulu hospitals
Nursing	Nurse Residency	PTAP-accredited Nurse Residency Program; offered five times per year; open to new nursing graduates for acute care hospital training
Surgical Critical Care	Fellowship	Surgical Critical Care Fellowship offered as part of the General Surgery Residency; affiliated with Queen´s Medical Center system

Hospital Residency and Assistantship Programs

Department	Specialty/Residency Program	Training Type
General Surgery	General Surgery Residency	ACGME-Accredited Residency
Nursing	Nurse Residency Program	Nurse Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Support/Program	Eligibility	Details	How to Access
Financial Assistance	Free Care/Assistance Program	Households under 204% of Federal Poverty Level	Qualifies for completely free care for medically necessary services	Contact hospital financial services for assessment and application
Financial Assistance	Discounted Care/Assistance Program	Households under 322% of Federal Poverty Level	Qualifies for discounted (reduced) charges for medically necessary inpatient or outpatient services	Contact hospital financial services for assessment and application
Billing/Payments	Payment Plans	Uninsured or underinsured patients with outstanding balances	Custom payment arrangements based on ability to pay, never requiring higher-cost repayment options	Speak with financial counselor at the hospital
Billing/Payments	Upfront Financial Counseling	All uninsured/underinsured patients	One-on-one counseling to review assistance options and explain available resources	Request at registration or via patient financial services
Emergency Services	Emergency Care Guarantee	All patients, regardless of insurance status	Emergency medical care provided without regard to ability to pay	Arrive at Emergency Department for assessment and stabilization
Billing/Payments	Discounted Services for Uninsured	Uninsured patients not eligible for free/discounted care programs	Discounted rate applied for self-pay patients on eligible services (excludes cosmetic/self-pay flat rate)	Discuss with financial counselor or at billing
Alternative Insurance	ACA Marketplace Guidance	Uninsured or at-risk patients	Information and support applying for Affordable Care Act plans via HealthCare.gov, with possible subsidies	Assistance available via financial counselors or recommended online resources
Alternative Insurance	Hawaii QUEST Integration Medicaid	Low-income individuals/families	Support for applying to state Medicaid for no/low-cost health coverage	Guidance available from hospital financial counselors or visit QUEST website
Alternative Insurance	Dependent Coverage Resources	Children/Adults under 26 or dependents	Information about enrolling as a dependent on a parent/spouse/partner’s employer plan	Financial counseling or external insurance resources
Patient Advocacy	Appeals & Advocacy Support	Any applicant for financial assistance	Right to appeal financial decisions and access to an advocate throughout the process	Initiate appeal through patient financial services; advocate participation allowed

Hospital Research Collaborations

Department	Partnered Institution / Research Center	Type of Collaboration	Affiliated University / Center
Clinical Research	Hawai‘i Cancer Consortium	Community-wide collaborative cancer research and clinical trials	University of Hawai‘i Cancer Center
Oncology	University of Hawai‘i Cancer Center	Joint development of oncology clinic spaces, integrated clinical research and patient care, early-phase clinical trial research center ("Ho‘ola")	University of Hawai‘i Manoa
Nursing	Queen Emma Nursing Institute (QENI)	Research partnership supporting development, implementation, and evaluation of nursing research and evidence-based practice	University of Hawai‘i at Manoa School of Nursing and Dental Hygiene

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program	Program Structure	Who It´s For	Duration
Medical Genetics	Minority Genetic Professionals Network (MGPN)	1:1 mentoring, admin matched, focus on diversity, can be long-term or flash mentorship	Healthcare trainees, recent graduates, diverse backgrounds	Months or single session
Healthcare Careers Pipeline	JABSOM Huaka?i Initiative	Mentorship, skill development, connects students to career opportunities	Pre-health students, aspiring healthcare professionals	Structured, ongoing
Professional School Guidance	Professional School Mentorship Program	Mentor-mentee pairs, scheduled engagements, rotating mentors	Pre-medical and pre-health school applicants	As needed, ongoing
Medical Students	Medical Student Mentorship Program	Developmental partnerships, knowledge and skills transfer	Medical students and trainees	Ongoing partnerships
Young Professionals	Mentor Hawaii Program (Chamber of Commerce of Hawaii)	Six-month cohort, 1:1 mentor-mentee pairing, leadership development	Professionals ages 21-39, including healthcare	6 months

The Queen´s Medical Center - West Oahu Nearest Places

Hotels

0.7 km

4.5

Hampton Inn & Suites Oahu/Kapolei

Free breakfast, WiFi, parking, outdoor pool, fitness center, business center

0.85 km

4.4

Embassy Suites by Hilton Oahu Kapolei

Free breakfast, pool, bar, restaurant, suites, fitness center, business services

0.95 km

4.4

Residence Inn by Marriott Oahu Kapolei

Suites with kitchens, free breakfast, WiFi, outdoor pool, pet-friendly, fitness center

0.92 km

4.1

Pacific Marina Inn

Free airport shuttle, WiFi, parking, outdoor pool, restaurant

0.65 km

Kapolei Hotel

Free WiFi, parking, near shops and restaurants, basic amenities

0.93 km

Ewa Hotel

Affordable lodging, free WiFi, close to shopping and beach

Florists and Gift Shops

0 m

4.7

The Queen’s Medical Center Gift Shop

Cards, flowers, sundries, staffed by volunteers, supports local vendors

0 m

4.5

HospitalGiftShop.com Delivery to Queen’s Medical Center - West Oahu

Online florist, same-day bedside delivery, flowers, gourmet baskets, balloons, books, games

Approx. 1 km

4.7

Watanabe Floral (Delivery Service)

Fresh flowers, bouquets, tropical arrangements, online ordering, event floral services

Approx. 1 km

4.6

Florist One (Delivery Provider)

Online florist, hospital deliveries, floral arrangements

0 m

4.7

Queen’s Medical Center Gift Shop (Alternate Contact)

In-hospital gift shop, flowers, gifts, local products, supports hospital mission

1.0 km

4.3

MYRA´S LEIS & FLOWERS (Delivery, ~1 km)

Flower arrangements, leis, event floral services, delivery

Food and Restaurant

0 km

4.3

Queen’s Food & Nutrition Services – West O‘ahu

Hospital cafeteria, multicultural menu, health-conscious fare, Starbucks drinks, smoothie bar

0.2 km

4.5

Aloha Bakehouse (Queen´s Medical Center Fresh Market vendor)

Bakery, local pastries, fresh baked goods

0.2 km

4.6

Flo´s Kitchen (Queen´s Medical Center Fresh Market vendor)

Hawaiian/local food, hot dishes, catering

0.2 km

4.4

Sou´s Thai (Queen´s Medical Center Fresh Market vendor)

Thai cuisine, noodles, curries

0.2 km

4.3

G-Town Catering (Queen´s Medical Center Fresh Market vendor)

Local Hawaiian food, plate lunches, catering

0 km

4.2

Sodexo (Queen´s Medical Center Fresh Market vendor & food service partner)

Full-service cafeteria, variety of world and American cuisines, healthy options

Pharmacies

0 km

4.2

The Queen’s Medical Center – West O‘ahu Pharmacy

In-hospital pharmacy, medication management, drug therapy monitoring, dispensing prescription medications, medication counseling, accepts most insurance

0.7 km

CVS Pharmacy

Prescription refills, same-day delivery, immunizations, over-the-counter medications, health consultations

0.8 km

3.9

Walgreens

Prescription services, immunizations, health screenings, drive-thru pharmacy, photo services

0.97 km

4.1

Safeway Pharmacy

Prescription filling, immunizations, health consultations, medication refills

0.7 km

Longs Drugs (inside CVS)

Prescription refills, medication management, over-the-counter drugs, wellness products

0.97 km

4.1

Good Neighbor Pharmacy

Prescription services, medication counseling, friendly service, health advice

Taxi and Transportation

0.7 km

4.2

TheCab Hawaii

24/7 taxi dispatch, curb-to-curb and door-to-door service, prepaid taxi card, rural area service

0.5 km

4.3

Charley´s Taxi

Taxi, medical transportation, 24/7 service, flat rates to airport and hospitals

0.6 km

4.5

Charley´s Taxi - Medicab

Wheelchair-accessible vans, special needs transportation, 24/7 service

0 km

Queen´s Medical Center West Oahu Shuttle

Hospital shuttle for patients and visitors, call for arrangements

0.8 km

4.1

Rome2Rio Taxi Partner (Local Taxi Service)

Local taxi service with online booking, price estimate, multiple transportation options

1.0 km

Ewa Beach Transport Service

Standard taxi, scheduled rides, hourly rentals

ATMs and Banks

0 m

ATM at The Queen´s Medical Center – West Oahu

ATM cash withdrawal, balance inquiry, no branch services

0 m

First Hawaiian Bank ATM (Queen´s West Oahu)

ATM cash withdrawal, account services, balance inquiry

600 m

Honolulu Federal Credit Union ATM

ATM cash withdrawal, shared branching, account inquiry

1 km

Pearl Hawaii Federal Credit Union Shared Branch/ATM

ATM, shared branch full banking services

1 km

4.1

First Hawaiian Bank Ewa Beach Branch & ATM

Full-service branch, ATM, cash withdrawal, deposits, account opening

1 km

4.5

HawaiiUSA Federal Credit Union Ewa Branch & ATM

Full-service branch, ATM, deposits, withdrawals, account management

Parking Lots

0 m

4.3

Visitor Parking - Queen´s Medical Center West

Ample, free onsite parking, disability parking, patient drop-off and pick-up areas, parking garage

0 m

4.3

Queen´s Medical Center West O´ahu Emergency & Clinic Parking

Free parking for Emergency Department, Clinical Service Center, patient drop-off, bus stop on campus

0 m

4.3

Queen´s Medical Center West Oahu Fresh Market Parking

Free parking, easy access to hospital events such as the Fresh Market

Shopping Malls

0.7 km

4.3

Laulani Village Shopping Center

Safeway, Petco, Ross Dress for Less, City Mill, McDonald´s, UPS Store

0.9 km

4.2

Ewa Town Center

Foodland, Longs Drugs (CVS), Jamba Juice, L&L Hawaiian Barbecue, dental care, nail salon

0 km (inside hospital)

Queen’s Medical Center Gift Shop

Flowers, cards, gifts, sundries; supports hospital programs

Stationery and Copying Services

0.7 km

4.1

The UPS Store

Printing, copying, custom stationery, banners, posters, brochures, business cards, office and mailing supplies, document shredding, scanning, faxing, mailbox services

0.9 km

4.2

Walgreens Photo

Photo printing, posters, banners, personalized print products

1.0 km

OfficeMax (Mobile Pickup Point)

Order online for print services, pickup available; general stationery and office supplies ordering

Car Rental

On-site at hospital

4.6

Hui Car Share (Queen´s Medical Center)

Hourly and daily rentals, compact and standard vehicles, app-based reservation, gas and parking included

Approximately 900 meters

4.3

Enterprise Rent-A-Car (Ewa Beach)

Wide selection of cars and SUVs, neighborhood pick-up, weekend specials, loyalty program

Approximately 1 km

4.2

Hertz Car Rental (Waipahu)

Daily and weekly rentals, SUVs and sedans, instant online booking

Patient Experiences

✅ Summary of Positive Reviews

Positive reviews for The Queen´s Medical Center - West Oahu highlight the excellent care and professionalism of the staff. Patients appreciated the attentive and compassionate service provided by doctors and nurses. Reviewers noted the outstanding efforts of specific staff members, including Dr. Nicholas Lee and Dr. Deep Patel, who were commended for their surgical expertise and bedside care. Patients felt comfortable and well-cared-for, even praising the facility for exceeding their expectations in emergency room experiences. The understanding and accommodating nature of the staff significantly improved the overall hospital visits, making the medical process stress-free and supportive.

❌ Summary of Negative Reviews

Negative reviews focused on concerns about inadequate communication and subpar patient care during hospital stays. Patients reported issues such as improper medication administration, lack of pain management, and delayed attention to urgent medical needs. Several complaints involved the lack of professionalism, particularly in the attention to hygiene and patient privacy in common areas like waiting rooms. Instances of inadequate or incorrect medical treatments led to frustration, with reviewers expressing disappointment that basic standards of care were not met. These experiences led some patients to feel neglected and dissatisfied with their care at the facility.

Working Hours

Main Hospital Services

Monday - Friday, 8am - 4:30pm. No 24/7 emergency service details provided.

Pharmacy

Monday - Friday, 8:30am - 5:30pm; Saturday, 8:30am - 5pm

Pre-Surgery Center

Monday - Friday, 8am - 4:30pm

After Hours Center

Phone service available 24/7, though specific hours not detailed.

Imaging (outpatient)

Hours not specified

Laboratory Services

Hours not specified

Department Phones

Department	Phone
After Hours Center	808-691-3115
Cancer Center-West Oahu	808-691-3777
Cardiology (Outpatient Clinic)	808-691-3340
Cardiology (Non-Invasive)	808-691-3340
Diabetes Management and Education Center	808-691-3135
Emergency Department	808-691-3626
Gastroenterology	808-691-3370
General Surgery (Clinic)	808-691-3150
Imaging (Outpatient)	808-691-3663
Infusion Services	808-691-3900
Mammogram Scheduling	808-691-3663
Neurology Clinic	808-691-3970
Pain and Spine Clinic	808-691-3600
Primary Care	808-691-3135
Sleep Center	808-691-3370
Wound Care	808-691-3600

Language and Translation Services

English
American Sign Language
250+ Languages (via interpreter services)

The Queen´s Medical Center - West Oahu

NPI Number : 1801298708

91-2141 Fort Weaver Rd, Ewa Beach, HI 96706

+1 (808) 691-3000

www.queens.org

Departments

After Hours Center

Cancer Center

Cardiology

Diabetes Management and Education

Gastroenterology

General Surgery

Imaging

Infusion Services

Mammogram

Neurology

Pain and Spine Clinic

Primary Care

Sleep Center

Wound Care

Outpatient Rehabilitation

Behavioral Health

Appointment Information

Visiting Hours

Important Doctors

Dr. Hazel Abinsay

Dr. Michael A. McMann

Dr. Christina Wai

Dr. Riley K. Kitamura

The Queen´s Medical Center - West Oahu Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

The Queen´s Medical Center - West Oahu Nearest Places

Hotels

Hampton Inn & Suites Oahu/Kapolei

Embassy Suites by Hilton Oahu Kapolei

Residence Inn by Marriott Oahu Kapolei

Pacific Marina Inn

Kapolei Hotel

Ewa Hotel

Florists and Gift Shops

The Queen’s Medical Center Gift Shop

HospitalGiftShop.com Delivery to Queen’s Medical Center - West Oahu

Watanabe Floral (Delivery Service)

Florist One (Delivery Provider)

Queen’s Medical Center Gift Shop (Alternate Contact)

MYRA´S LEIS & FLOWERS (Delivery, ~1 km)

Food and Restaurant

Queen’s Food & Nutrition Services – West O‘ahu

Aloha Bakehouse (Queen´s Medical Center Fresh Market vendor)

Flo´s Kitchen (Queen´s Medical Center Fresh Market vendor)

Sou´s Thai (Queen´s Medical Center Fresh Market vendor)

G-Town Catering (Queen´s Medical Center Fresh Market vendor)

Sodexo (Queen´s Medical Center Fresh Market vendor & food service partner)

Pharmacies

The Queen’s Medical Center – West O‘ahu Pharmacy

CVS Pharmacy

Walgreens

Safeway Pharmacy

Longs Drugs (inside CVS)

Good Neighbor Pharmacy

Taxi and Transportation

TheCab Hawaii

Charley´s Taxi