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UF Health Jacksonville

2.7 (659)

UF Health Jacksonville, founded in 1999, is a 695-bed teaching hospital associated with the University of Florida. It features a Level I Trauma Center, Comprehensive Stroke Center, and specializes in proton therapy and various medical disciplines, providing high-quality patient care in northeastern Florida.

NPI Number : 1821186313

655 W 8th St, Jacksonville, FL 32209

+1 (904) 244-0411

ufhealthjax.org

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Departments

Primary Care

Family Medicine

Pediatrics

Internal Medicine

Pharmacy Services

Lab Services

Imaging

Dentistry

Obstetrics and Gynecology

Mental Health Services

Urgent Care

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-day Appointment
General Medicine	MyUFHealth portal (for some providers), online request form	Call 352.265.5555 (Mon-Fri, 8am-5pm)	Not specified	Not specified
Dentistry	Online request form (non-emergency only)	Call 352.273.6700	Not specified	Not specified
Pediatrics (Gastroenterology)	Request An Appointment button (return patients)	Call 352.273.9350	Not specified	If urgent, referring physician must call for expedited scheduling
Mental Health	Not specified	Call 352.265.5481 for immediate clinician access	Not specified	Immediate phone access for urgent needs
Transplant (Pediatrics)	Not specified	Call 352.265.3288 (must call for appointments)	Not specified	Not specified

Visiting Hours

Department	Online Patient Visitation Options	Scheduling Patient Visits by Phone	Walk-In Patient Visits	Same-Day Patient Visitation	Notes
Cardiology	Not available	No specific phone scheduling; follow general visitation hours	Allowed during general visiting hours	Allowed during general visiting hours	General visitation: 9 a.m. - 9 p.m.; check unit for possible restrictions
General Medicine	Not available	No specific phone scheduling; follow general visitation hours	Allowed during general visiting hours	Allowed during general visiting hours	All visitors must check in at nursing station; ID required
Intensive Care	Not available	No specific phone scheduling; some units may have restricted hours	Allowed during posted ICU hours or physician orders	Allowed if within scheduled visitation window	Tuesday & Thursday: 6:30–8:00 p.m.; Sat., Sun., holidays: 1:30–3:00 p.m.; max 2 visitors
Surgery	Not available	No specific phone scheduling; follow general visitation hours	Allowed during general visiting hours	Allowed during general visiting hours	ID required; some restrictions may apply per physician
Women’s Services	Not available	No specific phone scheduling; follow general visitation hours	Allowed during general visiting hours	Allowed during general visiting hours	ID required; newborn band does not replace ID

Important Doctors

UF Health Jacksonville Information

Management and Leadership Team

Department	Name	Title	Areas of Expertise	Role
Executive Leadership	Patrick Green, MBA, FACHE	Chief Executive Officer	Hospital administration, healthcare operations, organizational strategy	Oversees overall hospital operations, leads strategic initiatives, ensures patient care quality
Hospital System	Stephen J. Motew, MD, MHA, FACS	President and System Chief Executive Officer, UF Health	Clinical leadership, health system management, surgical care	Leads UF Health system strategy, oversees quality and operational excellence
Central Florida Region	Heather B. Long, MSN, BA, RN	Senior Vice President & Central Florida Regional President	Nursing leadership, operational management, regional health initiatives	Directs regional operations and strategic development
Operations	Joshua Fleming, RN, BSN, MHA	Vice President of Operations	Hospital operations, process improvement, healthcare administration	Manages daily operations, optimizes care delivery systems
Clinical Leadership	Cheryl Chestnutt, RN, BSN, CPHQ	Vice President, Chief Clinical Officer & Site Administrator	Patient care quality, clinical operations, nursing leadership	Ensures high standards of clinical care and patient safety
Finance	Andrew Wampler, MBA	Vice President, Finance	Financial management, budgeting, healthcare finance	Oversees financial planning and fiscal accountability
Clinical Operations	Fernando Nascimento, MT(ASCP), MSLA, MBA	Vice President, Clinical Operations	Laboratory management, clinical services, operations leadership	Leads clinical operations and service line integration
Human Resources	Amie Richason, SPHR	Vice President, Human Resources	Workforce strategy, talent management, organizational culture	Directs HR programs, talent acquisition, and staff development
Legal	Phil Braun, JD	Vice President and General Counsel	Legal counsel, healthcare compliance, risk management	Advises on legal matters and regulatory adherence
Medical Leadership	Dr. John Davidyock	Senior Vice President & Chief Physician Executive	Physician administration, clinical governance, quality improvement	Provides clinical leadership and oversees physician affairs
Strategic Development	Kimberly Kapes	Vice President, Strategic Service Lines & UF Health Central Florida Medical Groups	Strategic planning, service line development, ambulatory services	Leads growth and integration of service lines and medical groups

Average Salary

Department	Common Services/Procedures	Average Fee/Price Range (USD)	Cost Variation Factors	Financial Assistance/Insurance Options
Cardiology	Consultation Echocardiogram Cardiac Catheterization Stress Test	250–400 (Consult) 800–2,000 (Echo) 4,000–8,000 (Cath) 500–1,500 (Stress)	Procedure complexity Specialist involvement Length of stay Diagnostic vs. interventional	Sliding scale based on income Financial assistance programs Accepted insurance plans Payment plans available
Neurology	Consultation EEG MRI (Brain) Stroke Care	275–425 (Consult) 600–1,200 (EEG) 1,200–3,000 (MRI) 8,000–15,000 (Acute Stroke Admit)	Procedure complexity Imaging requirements Inpatient vs. outpatient Extended monitoring	Insurance accepted Financial counseling Payment installment plans Medicaid/Medicare options
Oncology	New Patient Consultation Chemotherapy (per cycle) Radiation Therapy (per session) Biopsy (Outpatient)	300–500 (Consult) 1,500–5,000 (Chemo Cycle) 500–2,000 (Radiation) 800–2,500 (Biopsy)	Duration of treatment Medications used Specialist involvement Hospital vs. clinic setting	Financial assistance based on need Insurer-negotiated rates Payment plans Specialized oncology support programs
Orthopedics	Specialist Consultation X-ray Arthroscopy Joint Replacement (Hip/Knee)	200–350 (Consult) 150–450 (X-ray) 3,500–7,000 (Arthroscopy) 18,000–35,000 (Joint Replacement)	Surgical complexity Implant/prosthesis cost Rehabilitation needs Length of hospital stay	Sliding fee scale for self-pay Insurance accepted Payment plans Special programs for uninsured
Outpatient Services	Physician Visit Lab Tests (CBC, BMP, etc.) Minor Procedures (e.g., suturing) Outpatient Imaging (CT, Ultrasound)	175–325 (Visit) 20–150 (Lab Test) 250–950 (Minor Proc.) 400–2,200 (Imaging)	Test/procedure type Volume of tests Staff time required Complexity of care	Insurance coverage varies by service Payment plans Financial assistance eligibility Price estimator tools available

Support Programs for Patients

Department/Service	Description	Eligibility/Access
Financial Assistance	Discounts up to 100% for patients with family adjusted income less than 200% of federal poverty guidelines; financial counselors available.	Income-based; application required; available to uninsured and underinsured.
Charity Care	Uncompensated care for uninsured patients or those whose insurance does not meet needs; includes essential and long-term care.	Income-based; no discrimination based on ability to pay.
Self-Pay Discount	Uninsured patients not eligible for financial assistance may qualify for a 45% discount on gross charges.	For those not qualifying for other financial assistance.
Rehabilitation Hospital Financial Assistance	Long-term inpatient and rehabilitation support with income-based financial assistance.	Application and income verification required.
In-Home Care Services	Not specifically listed for UF Health Jacksonville; home health or palliative options may be available through outside agencies or referrals.	Varies; contact hospital social services for referrals.
Day Care Centers	No direct mention of hospital-operated adult day care centers; may refer to community partners.	Contact social work or case management for support.
Palliative Care/Social Support	UF Health offers palliative care and links to social support services for ongoing and end-of-life care; assistance navigating support resources.	Available by referral or care coordination.
Mobile Outreach Clinic	Delivers free care and case management to medically underserved, low-income neighborhoods and rural areas; includes primary and preventive care.	Community-based; no insurance required; operates in Alachua County and surrounding areas.

Payment Plans

Payment Option	Description	Details
Installment Plans	Patients may set up structured payment plans over a period of time.	Contact the billing department for available terms and setup.
Interest-Free Plans	No interest charged for eligible payment arrangements within specified periods.	Availability and terms based on application and eligibility review.
Flexible Payment Structures	Options to customize payment amounts and schedules to suit individual circumstances.	Coordinated with financial counselors or billing office.
Financial Assistance/Discounts	Discounted charges for qualifying patients based on income or insurance status.	Up to 100% discount for families below 200% federal poverty level. Up to 80.18% off gross charges using “amounts generally billed” method. Self-pay discount up to 45% for uninsured patients.
Payment Methods	Multiple methods for payment of bills.	Cash, check, money order, major credit cards, online payments.
Contact & Application	Assistance in person or by phone/email for payment plans and aid.	Phone: (904) 244-4015 Email: enroll@jax.ufl.edu In-person: Admissions/Financial offices at 655 W 8th St and other listed locations.

Cost Consulting

Department	Service Offered	Guidance on Treatment Costs	Financial Support Options	Contact Info
Financial Counseling	One-on-one financial counseling for patients	Yes, provides estimates and guidance on out-of-pocket costs prior to treatment	Assistance with financial aid applications, Medicaid/other programs navigation, self-pay and charity care options	(904) 244-4015; enroll@jax.ufl.edu
Financial Assistance Program	Evaluates eligibility for financial assistance based on income and family size	Yes, pre-service and upon request	Discounts up to 100% for qualifying patients under 200% federal poverty level; 45% discount for ineligible uninsured	Financial Assistance Application available online and through counselors
Patient Access/Admissions	Distribution of financial assistance policy and applications (English/Spanish)	Yes, information provided before care begins	Guidance on available payment plans, eligibility verification for insurance and benefits	Applications: ufhealthjax.org/patient-care/financial-assistance.aspx

Hospital for patients with disabilities or special needs

Accommodation Type	Description	Department/Contact
Physical Accessibility	Wheelchair-accessible entrances, elevators, restrooms, directional signage, dedicated parking for individuals with disabilities	UF Health Jacksonville Main Campus
Assistive Devices	Availability of assistive listening devices, wheelchairs and mobility equipment on request	Contact Patient Services at 904-244-4387
Communication Aids	Sign language interpreters, real-time captioning, TTY services (1-800-955-8771), written materials in alternate formats	ADA Services Office adaservices@ufl.edu 352-294-8720
Priority Services	Expedited check-in and assistance for patients with disabilities or special needs	Notify staff at registration or call ahead
Inclusive Care Training	Ongoing staff training on disability awareness, ADA compliance, and inclusive patient care protocols	Hospital-wide, coordinated by Office of Human Resources and ADA Coordinator
Special Needs Programs	Jacksonville Program for Adults with Intellectual and Developmental Disabilities; Center for Autism and Related Disabilities	PAIDD: 904-244-9217 CARD: 904-633-0760
Personalized Accommodation Requests	Ability to request custom accommodations for medical visits, events, and hospital services (e.g., dietary, physical assistance, sensory needs)	Contact 904-244-4387 or adaservices@ufl.edu

Digital Health Services

Department (A-Z)	Digital Health Service	Platform/Tool	Service Description	Support for Patient Care
All Departments	Telemedicine/Virtual Visits	UF Health Virtual Visit	Remote evaluation, diagnosis, and treatment with medical professionals via secure telecommunications technology; accessible from home, office, or any location with internet.	Enhances accessibility, reduces travel, facilitates real-time consultations, and supports ongoing communication for follow-up care.
All Departments	Telehealth Video Visits	UF Health Telehealth	Video appointments with physicians and care providers using a computer, phone, or tablet. Patients download an app and follow simple setup steps to connect securely.	Delivers healthcare remotely, increases convenience and safety, and enables cost-saving access to appointments from virtually anywhere.
Outpatient Services	Patient Portal	MyUFHealth	Secure online portal for managing appointments, viewing test results, sending messages to care teams, reviewing after-visit summaries, reading provider notes, and accessing released medical records.	Supports continuous engagement, streamlines follow-up, enhances transparency, and empowers patients to manage their health information 24/7.
Pharmacy	Prescription Management	MyUFHealth	Assign preferred pharmacy, request refills, pay online, receive real-time notifications when medication is ready, and check refill status.	Improves medication adherence, reduces errors, allows for timely updates, and offers convenient, secure prescription management.
Radiology	Remote Image Access	MyUFHealth (location-dependent)	View radiology images securely through the patient portal, depending on location and service availability.	Enables fast sharing of diagnostic images, assists in remote consultations, and facilitates faster follow-up with providers.
Financial Services	Online Billing and Assistance	MyUFHealth	View billing statements, pay bills online, request financial assistance, and receive notifications on payment status.	Enhances financial transparency, streamlines payment processes, and provides round-the-clock access to financial tools.
All Departments	Secure Messaging	MyUFHealth	Send secure messages and attachments to outpatient care teams, read telephone call logs, and receive responses from providers.	Supports continuous communication, reduces barriers to follow-up, and ensures questions are addressed outside of traditional visits.
Administration/All	Two-Factor Authentication	MyUFHealth	Optional security feature to protect patient health data, requiring identity verification at login via email code.	Ensures privacy and security of health information, protecting continuous access to sensitive data.
All Departments	Pre-Visit Check-In	MyUFHealth	Complete questionnaires, confirm appointments, and update information online ahead of visits.	Streamlines visit prep, reduces wait times, and improves accuracy of patient records for ongoing care.

Collaborations / Educational Programs

Department	Rotations / Clerkships	Electives / Advanced Training	Classes / Seminars	Practical Training
Anesthesiology	Core Clerkship	Elective Rotations	Grand Rounds, Case Conferences	Procedural Skills, OR Training
Emergency Medicine	Core Clerkship	Elective Rotations	Didactic Sessions, Simulation Training	ER Patient Care, Trauma Team Participation
Family Medicine	Core Clerkship	Elective Rotations	Workshops, Case Presentations	Outpatient Clinics, Community Health
Internal Medicine	Core Clerkship	Elective Rotations, Sub-Internships	Journal Clubs, Noon Conferences	Inpatient/Outpatient Care, Rounds
Neurology	Core Clerkship	Elective Rotations	Seminars, Case Discussions	Patient Examinations, Procedures
Obstetrics & Gynecology	Core Clerkship	Elective Rotations	Simulation Labs, Conferences	Labor & Delivery, Surgery Assist
Pediatrics	Core Clerkship	Elective Rotations	Grand Rounds, Resident Lectures	Inpatient Care, Outpatient Clinics
Psychiatry	Core Clerkship	Elective Rotations	Case Conferences, Skills Workshops	Patient Interviews, Psychiatric Evaluation
Radiology	Clinical Electives	Specialty Tracks: CT, MRI, Breast Imaging, Vascular Interventional	Didactic Lectures	Hands-on Imaging Techniques
Surgery	Core Clerkship	Elective Rotations, Sub-Internships	Morbidity & Mortality Conferences	OR Assist, Surgical Skills Labs

Collaborative Research Projects

Department	Collaborative Research Projects	Clinical Trials/New Treatments/Devices	Impact on Healthcare Professionals
General Research	UF Health Jacksonville conducts collaborative research across multiple disciplines through its health-related research centers and institutes.	N/A	Advances healthcare through synergistic collaborations.
Community Health	Projects like the Patient Centered Research Collaborative (PCRC) identify community health needs and develop research questions.	N/A	Enhances community engagement and input in healthcare research.
Population Health	Lung Cohort Study to understand lung health over time.	Longitudinal studies on lung health.	Contributes to understanding lung health dynamics.
Healthcare Evaluation	Center for Healthcare Evaluation & Engagement Research (CHEER) evaluates healthcare systems and designs interventions.	Designs and tests interventions for healthcare improvement.	Promotes operational efficiency in healthcare systems.

Professional Development Programs

Department	Affiliations with Professional Organizations	Professional Development Programs Available
Administration	Accountable Care Organizations (UF Health ACO – Jacksonville); American Health Lawyers Association	Healthcare management workshops, ACO collaborative improvement initiatives, legal compliance training
Cardiology	Accountable Care Organizations (UF Health ACO – Jacksonville)	ACO value-based care seminars, evidence-based practice updates
Emergency Medicine	Level 1 Trauma Center accreditation; community agency partnerships	Trauma care certification, multidisciplinary emergency response workshops
Family Medicine	Accountable Care Organizations (UF Health ACO – Jacksonville)	Patient-centered ACO training, interdisciplinary care coordination education
Nursing	American Health Information Management Association (AHIMA)	Health information management education, coding and billing certification
Pathology	American Academy of Professional Coders	Professional medical coding workshops, regulatory compliance courses
Social Services	Urban Health Alliance; partnerships with community and civic organizations	Community health outreach training, social determinants of health workshops

Certification and Accreditation Programs

Department	Certification/Accreditation	Accreditation Body
Cardiology	High Performing in Cardiology & Heart Surgery	U.S. News & World Report
Critical Care Medicine	Simulation Training Certification	UF College of Medicine – Jacksonville Simulation Center
Diabetes	High Performing in Diabetes Care	U.S. News & World Report
Ear, Nose, and Throat	Nationally Ranked Specialty	U.S. News & World Report
Gastrointestinal Surgery	High Performing in Gastrointestinal Surgery	U.S. News & World Report
Obstetrics and Gynecology	Nationally Ranked Specialty	U.S. News & World Report
Simulation Education (All Specialties Training)	Medical Simulation Certification Programs	UF College of Medicine – Jacksonville Simulation Center
Neurology and Neurosurgery	Nationally Ranked Specialty	U.S. News & World Report
Pneumology (COPD, Pneumonia)	High Performing in COPD & Pneumonia Care	U.S. News & World Report
Urology	Nationally Ranked Specialty	U.S. News & World Report

Internship and Observation Programs

Department	Internship/Observation Opportunity	Eligibility/Notes
Child Life Program	Full-Time Internship for Child Life Specialist	Final year students in relevant field, affiliated program enrollment, GPA = 3.0, minimum 100 hours volunteer/work in related settings, ACLP criteria, CPR certified
Medical/Clinical Research	Summer Research Internships (Neuroscience focus)	For college students pursuing research careers; designed for diversity
Medical/Allied Health	Observation/Internships (UF Health Center for Perinatal Outcomes Research/OBGYN)	Contact site directly for opportunity and eligibility
Fitness and Wellness	Internships at UF Health Fitness and Wellness Center	Contact center directly for application details
Rehabilitation	Internships/Observations at UF Health Rehab – OSMI (Hand, Upper Extremity, Rehab Kids)	Contact specific clinic locations directly
Rehabilitation	Internship at UF Health Rehab Center - Magnolia Parke	Contact center directly for information
Rehabilitation	Internship at UF Health Rehab Center - Medical Plaza	Contact center directly for information
Rehabilitation	Internship at UF Health Rehab Center - Shands Hospital	Contact center directly for information
Rehabilitation	Internship at UF Health Rehab - Heart, Vascular & Neuromedicine Hospital	Contact center directly for information
Rehabilitation	Internship at UF Health Rehab - Haile Plantation	Contact center directly for information
Psychiatric Care	Internship at UF Health Shands Psychiatric Hospital	Contact hospital directly for application and requirements
Clinical Communication	UNF Communication Internship	20 hours/week; may involve staffing events on nights/weekends

Hospital Academic Awards and Achievements

Department	Awards Received
Maternity Care	Named to the 2023 “Best Hospitals for Maternity Care” list by Money.com and the Leapfrog Group
Nursing	Magnet Designation (Gainesville & Jacksonville); AACN Beacon Award for Excellence
Breast Center	NAPBC Accredited Breast Center
Chest Pain Center	ACC Accredited Chest Pain Center
Cancer Center	Three-year accreditation from the Commission on Cancer of the American College of Surgeons
Total Care Clinic	2021 Sapphire Award for Health Equity from the Florida Blue Foundation; $60,000 grant
Community & Societal Pediatrics	2021 Individual Sapphire Award for Health Equity (Jeffrey Goldhagen, MD)
Patient Safety	2023 Robert Wears Patient Safety Awards (six recipients honored)
General Faculty	5 Star Physician Award; Commitment to Excellence in Patient Experience Award; Compliance Advocate of the Year Award; Physician Impact Award; UF W. Martin Smith Interdisciplinary Patient Quality and Safety Award

Hospital Specialization and Expertise Opportunit

Department	Program Type	Specialty
Anesthesiology	Residency, Fellowship (non-accredited)	Anesthesiology, Obstetrical Anesthesiology, Regional Anesthesiology & Acute Pain Medicine, Anesthesiology Research
Cardiology	Fellowship	Cardiovascular Disease, Interventional Cardiology, Clinical Cardiac Electrophysiology, General Cardiovascular Care, Endovascular & Structural Heart Interventions
Child & Adolescent Psychiatry	Fellowship	Child and Adolescent Psychiatry
Critical Care	Fellowship	Critical Care, Pulmonary Critical Care Medicine, Surgical Critical Care
Emergency Medicine	Residency, Fellowship (multiple subspecialties)	Emergency Medicine, Pediatric Emergency Medicine, Emergency Medicine & Acute Care Research, Medical Education, Ultrasound Medicine
Endocrinology	Fellowship	Endocrinology, Diabetes and Metabolism, Pediatric Endocrinology
Gastroenterology	Fellowship	Gastroenterology, Advanced GI & Minimally Invasive Surgery
Hematology & Oncology	Fellowship	Hematology and Medical Oncology, Pediatric Hematology/Oncology
Infectious Disease	Fellowship	Infectious Disease, Pediatric Infectious Diseases
Internal Medicine	Residency, Fellowship (multiple subspecialties)	Internal Medicine, Nephrology, Rheumatology
Neurology	Residency, Fellowship	Neurology, Vascular Neurology
Obstetrics & Gynecology	Residency	Obstetrics & Gynecology
Ophthalmology	Residency	Ophthalmology
Orthopaedic Surgery	Residency	Orthopaedic Surgery
Pathology	Residency, Fellowship	Pathology, Cytopathology, Breast Pathology
Pediatrics	Residency, Fellowship	Pediatrics, Child Abuse Pediatrics, Hospice and Palliative Medicine, Pediatric Endocrinology, Pediatric Hematology/Oncology, Pediatric Hospital Medicine, Pediatric Infectious Diseases, Pediatric Medically Complex Care
Physical Therapy	Residency	Acute Care Physical Therapy
Podiatry	Residency	Podiatry
Psychiatry	Residency	Psychiatry
Radiology	Residency, Fellowship	Diagnostic Radiology, Interventional Radiology (Independent/Integrated), Breast Imaging & Intervention, Musculoskeletal Imaging
Surgery	Residency, Fellowship	Surgery, Advanced GI & Minimally Invasive Surgery, Surgical Critical Care
Urology	Residency, Fellowship	Urology, Advanced Urology
Dentistry & Oral Surgery	Residency, Fellowship	Oral and Maxillofacial Surgery, Head and Neck Oncologic Surgery & Microvascular Reconstruction
Otorhinolaryngology	Fellowship	Laryngology, Advanced Rhinology, Endoscopic Sinus & Skull Base Surgery, Medical Otorhinolaryngology

Hospital Residency and Assistantship Programs

Department	Program Type
Anesthesiology	Residency
Cardiovascular Disease	Fellowship
Child Abuse Pediatrics	Fellowship
Child and Adolescent Psychiatry	Fellowship
Clinical Cardiac Electrophysiology	Fellowship
Critical Care Fellowship	Fellowship
Cytopathology	Fellowship
Diagnostic Radiology	Residency
Emergency Medicine	Residency
Endocrinology, Diabetes and Metabolism	Fellowship
Gastroenterology	Fellowship
Hematology and Medical Oncology	Fellowship
Hospice and Palliative Medicine	Fellowship
Infectious Disease	Fellowship
Internal Medicine	Residency
Interventional Cardiology	Fellowship
Interventional Radiology – Independent	Residency
Interventional Radiology – Integrated	Residency
Nephrology	Fellowship
Neurology	Residency
Obstetrics & Gynecology	Residency
Ophthalmology	Residency
Orthopaedic Surgery	Residency
Pathology	Residency
Pediatric Emergency Medicine	Fellowship
Pediatric Endocrinology	Fellowship
Pediatric Hematology/Oncology	Fellowship
Pediatric Hospital Medicine	Fellowship
Pediatric Infectious Diseases	Fellowship
Pediatric Medically Complex Care	Fellowship
Pediatrics	Residency
Podiatry	Residency
Psychiatry	Residency
Pulmonary Critical Care Medicine	Fellowship
Rehabilitation/Physical Therapy	Residency
Rheumatology	Fellowship
Surgery	Residency
Surgical Critical Care	Fellowship
Vascular Neurology	Fellowship
Urology	Residency

What are the activities of the hospital for patients without insurance?

Department / Service	Uninsured Patient Support Options	Contact / Application Info
Financial Assistance	Discounts up to 100% based on income Available for those with family adjusted income less than 200% of federal poverty guidelines Policy and assistance forms available in English and Spanish Income verification required	Financial Counselors: (904) 244-4015 Email: enroll@jax.ufl.edu Applications available at hospital or online
Self-Pay Discount	45% discount off gross charges for uninsured patients not eligible for financial assistance Discount applies to medically necessary services	Request discount during billing process through Financial Counselors
Emergency Care Guarantee	Emergency, urgent, and medically necessary care provided regardless of ability to pay, in compliance with EMTALA	Available 24/7 at emergency department
Payment Plans	Payment arrangements offered to patients unable to pay in full at time of service Customized plans available based on financial need	Contact Financial Counselors at (904) 244-4015
Charity Care	Program for uninsured and underinsured; qualification based on income and needs May fully or partially cover medical costs	Apply through Financial Assistance Office, forms available online and onsite
Cost Estimation and Counseling	Financial Counselors help estimate costs, explain bills, and identify appropriate discounts	Call (904) 244-4015 or visit Financial Assistance Office
Alternative Health Insurance Guidance	Counselors offer advice on Medicaid, Affordable Care Act (ACA) plans, and other public options Assistance with application and enrollment for eligible programs	Speak with a Financial Counselor for guidance and forms

Hospital Research Collaborations

Department / Program	Partner Institution / Lab	Affiliated University / Research Center	Description of Collaboration
Cardiology	UF Health Research Centers	University of Florida	Collaborative clinical and translational research in cardiovascular health.
Center for Healthcare Evaluation & Engagement Research (CHEER)	CHEER	UF Health Jacksonville / University of Florida	Facilitates research for healthcare improvement and strategic engagement initiatives.
Emergency Medicine	Research Division, Department of Emergency Medicine	University of Florida College of Medicine – Jacksonville	Active clinical trials and translational research in emergency healthcare delivery.
Internal Medicine	UF College of Medicine Research Labs	University of Florida	Collaborative biomedical research and clinical studies in multiple subspecialties.
Neurology	Research Division, Department of Neurology	University of Florida College of Medicine – Jacksonville	Translational research in neuroscience and neurological disorders.
Nursing	UF College of Nursing Research Centers	University of Florida Health Science Center	Development and leadership in research initiatives for nursing and patient care practices.
Oncology	UF Health Cancer Center	University of Florida	Multidisciplinary cancer research, clinical trials and translational oncology collaborations.
Radiology	Department of Radiology, UF College of Medicine	University of Florida	Collaborative imaging research, diagnostics, and radiological technology development.

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program	Description	Target Audience	Structure
Faculty Advancement	Faculty Advancement and Mentoring Excellence Program (FAME)	Engages and develops faculty by providing mentorship, guidance, and advancement in academic medicine.	Faculty (Junior and Senior)	Structured mentorship, professional development series, one-on-one and group sessions
Nursing	Nurse Mentorship Program	Connects new/aspiring nurses and high school students with experienced mentors, hands-on clinical exposure, and career guidance; includes support for CNA licensure.	Nursing trainees, high school students, recent graduates	Six-session mentorship, clinical skills workshops, educational pathway sessions, CNA exam prep, annual cycle planned
Hospital-Wide	Tipping the Scale Mentoring Program	Collaborative mentorship with Boys and Girls Club; focuses on academic, professional, and personal development for youth interested in health careers.	Youth, pre-health students, early career healthcare professionals	Weekly meetings, long-term mentor-mentee relationships, college and career guidance
All Departments	General Mentorship Opportunities	Developmental mentoring across multiple disciplines; career connections, professional exploration, and educational advancement support.	Students, trainees, recent graduates, new professionals	Individual and group mentoring, career workshops, professional networking

UF Health Jacksonville Nearest Places

Hotels

0.9 km

4.3

Marriott Jacksonville Downtown

Riverside views, restaurant, bar, fitness center, business services, free WiFi

1.0 km

4.4

Hyatt Regency Jacksonville Riverfront

Riverfront pool, dining, modern rooms, fitness center, pet-friendly

0.7 km

4.6

Residence Inn by Marriott Jacksonville Downtown

Suites with kitchens, free breakfast, pet-friendly, free WiFi

1.0 km

4.5

Holiday Inn Express & Suites Jacksonville Downtown

Complimentary breakfast, pool, fitness center, business center

0.9 km

4.2

Hampton Inn Jacksonville-Downtown-I-95

Free breakfast, outdoor pool, fitness center, free WiFi, business center

1.0 km

4.1

DoubleTree by Hilton Hotel Jacksonville Riverfront

River views, outdoor pool, on-site dining, fitness center, business services

Florists and Gift Shops

0 m

UF Health Jacksonville Gift Shop

Hospital gift shop, floral arrangements, delivery to patient rooms Mon-Fri

950 m

4.7

Spencer´s Florist

Full-service florist, hand delivery, same-day delivery, hospital delivery specialist

990 m

4.6

St. Johns Flower Market

Local florist, fresh flowers, gifts, custom arrangements

980 m

4.5

Orange Park Florist and Gifts

Florist, gift shop, hospital flower delivery

Food and Restaurant

0.7 km

4.2

Blueboy Sandwich Shop

Sandwiches, Deli, American

0.6 km

3.7

Subway

Sandwiches, Fast Food

0.8 km

4.1

China Kitchen

Chinese, Asian

0.8 km

3.5

Checkers

Burgers, Fast Food

1.0 km

4.1

Famous Amos Restaurant

American, Diner

0.8 km

4.3

Mama´s Kitchen

Soul Food, Southern

Pharmacies

0 km

4.3

UF Health Jacksonville Ambulatory Care Center Pharmacy

Prescription refills, renewals, specialty pharmacy services, medication copay payments, MyUFHealth account integration

0 km

4.2

UF Health Jacksonville Specialty Pharmacy

Specialty medications, chronic and rare condition management, coordinated care, 24/7 on-call pharmacist

0 km

4.1

SHANDS Jacksonville Ambulatory Pharmacy

Prescription refills, medication counseling, English language support

0 km

Shands Jacksonville Inpatient Pharmacy

Inpatient pharmacy services, 24-hour operation

0.82 km

4.6

Premiere Pharmacy

Prescription medications, pharmacy consultations

0.98 km

3.8

Walgreens Pharmacy 11137

24-hour pharmacy, prescription refills, drive-thru, vaccinations

Taxi and Transportation

0.7 km

4.2

zTrip Jacksonville

Taxi, App booking, Street hail, Scheduled rides

0 km

4.6

Uber Jacksonville

Rideshare, Taxi, On-demand, Business travel

0.8 km

4.5

St. Johns River Taxi

Water taxi, Downtown service, Specialty cruises, Text pickup

0.9 km

Airport Cab Jacksonville

Taxi, Airport transport, 24/7 Service

0.9 km

4.3

Actionville Limousines Inc.

Limousine, Town car, Taxi

1.0 km

4.1

Amelia Cab Service Jacksonville

Taxi, Airport transfer, Private hire

ATMs and Banks

On-site

4.4

Alive Credit Union ATM - UF Health Jacksonville

Full-service ATM, cash withdrawals, deposits, balance inquiry, 24/7 access

0.81 miles

3.6

Wells Fargo ATM - Baptist Health

ATM, cash withdrawals, account inquiries, 24/7 access

On-site

4.4

Alive Credit Union Branch & ATM (South Garage entrance)

Full-service branch and ATM, deposits, withdrawals, account services, lobby hours

1.21 miles

3.9

Wells Fargo Bank - Springfield (Bank Only)

Full-service banking, account support, lobby access (no ATM)

1.22 miles

4.1

Wells Fargo Bank + ATM - Springfield

Full-service banking, ATM, withdrawal, deposit, drive-up

On-site

4.4

Alive Credit Union - Branch Office

Branch banking services, ATM on-site, deposits, withdrawals, account management

Parking Lots

0.1 km

4.2

UF Health Jacksonville Parking Area A

Patient/visitor parking, close to all main hospital entrances, accessible spaces available, security patrol

0.2 km

4.1

UF Health Jacksonville Parking Area B

General and overflow parking, accessible, adjacent to Cancer Resource Center, security lighting

0.4 km

UF Health Jacksonville Parking Area L

Visitor and general parking, proximity to main hospital buildings, safety call towers

Shopping Malls

0.6 km

3.7

Gateway Town Center

Winn-Dixie, Rainbow, Citi Trends, Gateway Pharmacy, restaurants

0.9 km

Harry´s Shopping Center

Grocery stores, beauty supply, barbershop

0.7 km

3.8

8th & Davis Shopping Center

Local convenience stores, fast food, cellular service

Stationery and Copying Services

0.9 km

4.7

Minuteman Press Downtown Jacksonville

Full-service print shop offering stationery printing, copying, signs, banners, marketing materials, promotional items, apparel, bindery, and free local delivery

0.8 km

4.6

Kessler Creative

Professional printing, custom mailers, business stationery, large-format printing, direct mail, marketing materials

1.0 km

4.9

Minuteman Press North Jacksonville

Design, printing, copying, signage, promotional products, wide-format printing, apparel, bindery, full-service shop

Car Rental

0.98 km

4.3

Enterprise Rent-A-Car - Downtown Jacksonville

Economy, compact, full-size cars, SUVs, minivans, pickup trucks

1.0 km

Avis Car Rental - Jacksonville DT

Economy, luxury, SUVs, long-term rentals, one-way, airport/downtown pickup

0.95 km

3.7

Hertz Car Rental - Jacksonville DT

Economy, intermediate, luxury, SUVs, pickup trucks, specialty vehicles

Patient Experiences

✅ Summary of Positive Reviews

UF Health Jacksonville has received commendation for its exceptional staff and medical professionals. Patients appreciate the genuine, friendly, and highly professional care provided, with specific mentions of attentive and respectful service that make individuals feel valued. Additionally, the smooth check-in process and comfortable facilities have been highlighted, as well as successful medical outcomes. Patients and their families laud the teamwork and express gratitude for positive experiences and outcomes.

❌ Summary of Negative Reviews

In contrast, some reviews criticize UF Health Jacksonville for prolonged waiting times, unhygienic conditions, and insufficient patient care. There are serious concerns about the ER experiences, including instances of no available rooms, neglected sanitary practices, and inadequate medical attention. Specific complaints highlight patients feeling neglected or ignored, leading to distressing situations. These reviews suggest a need for improved efficiency and attention to patient needs.

Working Hours

Emergency Department

Open 24 hours, 7 days a week

Outpatient Services

Monday through Friday, 8:00 a.m. to 4:00 p.m.

Laboratory Services

Monday through Friday, 8:00 a.m. to 4:00 p.m.

Diagnostic Testing

Monday through Friday, 8:00 a.m. to 4:00 p.m.

Department Phones

Department	Phone
Emergency Department	(904) 244-6340
Main Hospital	(904) 244-0411
TDD (Deaf/Hard of Hearing)	(904) 244-4536
Patient Relations	(904) 244-4427
Media Relations	(904) 244-3268
Office of the Dean (College of Medicine)	(904) 244-3131

Language and Translation Services

English
Spanish
Over 200 other languages
American Sign Language

UF Health Jacksonville

NPI Number : 1821186313

655 W 8th St, Jacksonville, FL 32209

+1 (904) 244-0411

ufhealthjax.org

Departments

Primary Care

Family Medicine

Pediatrics

Internal Medicine

Pharmacy Services

Lab Services

Imaging

Dentistry

Obstetrics and Gynecology

Mental Health Services

Urgent Care

Appointment Information

Visiting Hours

Important Doctors

UF Health Jacksonville Physicians Team

UF Health Jacksonville Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

UF Health Jacksonville Nearest Places

Hotels

Marriott Jacksonville Downtown

Hyatt Regency Jacksonville Riverfront

Residence Inn by Marriott Jacksonville Downtown

Holiday Inn Express & Suites Jacksonville Downtown

Hampton Inn Jacksonville-Downtown-I-95

DoubleTree by Hilton Hotel Jacksonville Riverfront

Florists and Gift Shops

UF Health Jacksonville Gift Shop

Spencer´s Florist

St. Johns Flower Market

Orange Park Florist and Gifts

Food and Restaurant

Blueboy Sandwich Shop

Subway

China Kitchen

Checkers

Famous Amos Restaurant

Mama´s Kitchen

Pharmacies

UF Health Jacksonville Ambulatory Care Center Pharmacy

UF Health Jacksonville Specialty Pharmacy

SHANDS Jacksonville Ambulatory Pharmacy

Shands Jacksonville Inpatient Pharmacy

Premiere Pharmacy

Walgreens Pharmacy 11137

Taxi and Transportation

zTrip Jacksonville

Uber Jacksonville

St. Johns River Taxi

Airport Cab Jacksonville

Actionville Limousines Inc.

Amelia Cab Service Jacksonville

ATMs and Banks

Alive Credit Union ATM - UF Health Jacksonville

Wells Fargo ATM - Baptist Health

Alive Credit Union Branch & ATM (South Garage entrance)

Wells Fargo Bank - Springfield (Bank Only)

Wells Fargo Bank + ATM - Springfield