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Yukio Okutsu State Veterans Home

4.6 (29)

Yukio Okutsu State Veterans Home, located at 1180 Waianuenue Ave, Hilo, opened as Hawaii’s first State Veterans Home. It provides skilled nursing, post-acute care, and rehabilitation, with a focus on veterans’ needs. The facility is VA and Medicare/Medicaid certified, and specializes in both short-term rehabilitation and long-term care.

NPI Number : 1477756245

1180 Waianuenue Ave, Hilo, HI 96720

+1 (808) 961-1500

www.hilomedicalcenter.org

Get Directions

Departments

Skilled Nursing

Physical Therapy

Occupational Therapy

Speech Therapy

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-day Appointment
Nursing/Skilled Nursing	Not available	Available at (808) 961-1500	Unavailable; appointment required	Not specified
Rehabilitation Services	Not available	Available at (808) 961-1500	Unavailable; appointment required	Not specified
Residential Long-Term Placement	Not available	Available at (808) 961-1500	Unavailable; appointment required	Not specified
Physician/Nurse Practitioner Consult	Not available	Available at (808) 961-1500	Unavailable; appointment required	Not specified

Visiting Hours

Department	Walk-in Visits	Same-day Visits	Scheduling by Phone	Online Visitation Options	Notes
General Visitation	Allowed, subject to screening and facility guidelines	Possible, dependent on facility policy and current health guidelines	Call ?? 808-961-1500 to schedule a visit	Virtual tours available; no explicit mention of online video visitation	Screening protocols and hours apply (Mon-Fri, 8:00 AM – 5:00 PM, except holidays)

Important Doctors

Yukio Okutsu State Veterans Home Information

Management and Leadership Team

Department	Name	Title	Areas of Expertise	Key Responsibilities
Administration	Kaui Chartrand	Administrator	Healthcare Administration, Operational Oversight	Oversees facility operations, implements strategic initiatives, ensures regulatory compliance
Clinical Nursing	Valecia Baldwin	Director of Nursing	Nursing Leadership, Patient Care Quality	Leads nursing staff, manages patient care standards, oversees clinical quality and safety
Clinical Nursing	Faith Olivera	Regional Director of Nursing for Long Term Care and Critical Access Hospitals	Nursing Administration, Policy Implementation	Oversees nursing operations across multiple facilities, ensures clinical policies and best practices
Administration	Denise Mackey	Administrator for Long Term Care and Critical Access Hospitals	Healthcare Administration, Strategic Planning	Supervises long-term care facility operations, develops and implements strategic plans
Nutrition Services	Maurino Urmwoanpiy	Dietary Director	Nutrition Management, Food Service Operations	Manages dietary services, ensures nutritional standards for residents, oversees kitchen operations

Average Salary

Department	Consultation Fee (Avg.)	Common Procedures/Services	Procedure Fee Range (Avg.)	Cost Variations	Extended Care Options	Financial Assistance & Insurance
Cardiology	$250 - $400 per consult	EKG, Stress Test, Echo, Basic Heart Monitoring	$600 - $2,000	Complex diagnostics, specialist consults, advanced imaging may increase cost	Post-event monitoring, cardiac rehab available under skilled nursing fees	Medicare, Medicaid, veterans benefits, private insurance, payment plans
Neurology	$300 - $500 per consult	EEG, Nerve Conduction Study, Cognitive Assessment	$800 - $2,500	Higher for advanced testing, 2nd opinions, specialist involvement	Memory care, rehab, and neuro-monitoring included in extended care fees	Medicare, Medicaid, insurance accepted; financial assistance programs
Oncology	$350 - $500 per consult	Biopsy, Chemotherapy Admin, Follow-up Care	$1,200 - $4,000 per cycle/procedure	Pricing varies by drug, regimen, and consultation complexity	Palliative care and long-term management within skilled nursing rates	VA benefits, Medicare, Medicaid, insurance, possible charity care
Orthopedics	$250 - $400 per consult	Joint Injection, Fracture Care, Rehab Consult	$700 - $3,500 (minor) / varies for major surgeries (offsite)	Procedure complexity, device use, surgery (if needed) increase fees	Post-acute rehab and physical therapy covered under resident monthly fee	Insurance, Medicare, Medicaid, VA; payment plans available
Outpatient Services	$200 - $350 per visit	Basic labs, X-rays, Wound Care, Routine Monitoring	$200 - $1,000	More complex tests, frequent visits, or specialist referrals may raise costs	Daily wellness checks, medication management included for residents	Medicare, Medicaid, private insurance, veteran support
Skilled Nursing & Long-Term Care	Included in monthly rate	24/7 nursing care, personal care, medication management	$7,934 - $10,038/month	Cost influenced by care level, therapies needed, room type	Independent living, assisted living, hospice, respite care available	Financial assistance, VA, Medicare, Medicaid accepted

Support Programs for Patients

Department/Program	Description	Special Focus	Eligibility/Financial Assistance
Medicaid/Medicare & VA Certification	Facility is certified for Medicaid, Medicare, and VA benefits.	Financial support for long-term care	Low-income veterans may qualify for significant coverage of costs.
Adult Day Health Care Services	Comprehensive medical, nursing, and personal care services for veterans living at home.	Day care center for eligible veterans	VA reimbursement available for eligible veterans. Recent legislation aims to cover full costs for severely disabled veterans.
Respite Care	Short-term residential care for veterans, supporting families needing temporary relief.	Temporary in-facility care	Available for eligible veterans; Medicaid/Medicare and VA support possible.
Hospice/End of Life Care	Compassionate end-of-life care focusing on quality of life and symptom relief.	Palliative care	Covered for eligible veterans through state and federal programs.
Transportation & Medical Appointments	Support and transportation for veteran residents to attend medical appointments on the island.	Social support service	Provided as part of residential benefits; eligibility based on residency and clinical need.
Community Outings & Social Activities	Organized shopping days, fishing trips, scenic rides, and recreational activities to support social well-being.	Social support, recreation, connection	Included for residents; no additional cost for participants.
Personalized Activities & In-Room Support	Individualized in-room and group activity programs tailored to resident needs and interests.	Social, cognitive, and spiritual enrichment	Available to all residents at no extra charge.

Payment Plans

Department	Payment Plan Type	Installment Options	Interest-Free Plans	Flexible Payment Structures	Third-Party Financing	Down Payment Requirement	Notes
All Departments	In-house Hospital-Administered Payment Plan	Monthly Installments, Length Varies	Available (Case-by-Case Basis)	Case-by-Case; Standard or Customized	Available in Some Cases	May Require Up To 50% Down Payment (Some Cases)	Duration and terms set by hospital representative; eligibility may vary
All Departments	Third-Party Medical Credit Card (e.g., CareCredit)	Promotional No-Interest Periods, Followed by Interest	Yes (Limited Promotional Periods)	Flexible, Subject to Credit Approval	Yes	Subject to credit approval	Used for purchases $200+; interest applies after promo period ends
All Departments	Third-Party Financing (e.g., AccessOne)	Monthly Installments, Terms Vary	Available (Some Offers)	Flexible, App-Based Management	Yes	Varies	Some options interest-free; some interest-bearing

Cost Consulting

Department	Financial Counseling Services Offered	Guidance on Treatment Costs & Financial Support Before Care
Veterans Services/Administration	- Short-term counseling - Assistance with preparing and filing VA benefit claims - Aid with appealing VA decisions - Burial assistance, including for low-income veterans - Information and referrals to financial and social services - Support for grant requests for veteran-related causes - Help with employment and benefit questions - Tax exemption information for qualifying veterans - Referrals for veterans not eligible for VA benefits - Assistance with legislative advocacy for veterans - Storage and review of service/medical records	- Financial guidance available - Customized pricing and help with understanding VA, Medicare, and Medicaid coverage - Information provided about VA assistance, Medicaid/Medicare certifications, and cost options before the start of care
Admissions/Financial Counseling	- Financial guidance on coverage sources - Explanation of financial assistance and support options - Customized cost breakdowns	- Support with pre-admission financial planning - Guidance on treatment costs and assistance programs available prior to admission

Hospital for patients with disabilities or special needs

Accommodation Feature	Description	Department
Physical Accessibility	VA- and Medicare/Medicaid-certified facility with accessible building design, including ramps and entryways suitable for mobility devices	All Departments
Assistive Devices	Provision of mobility aids and equipment for residents needing physical assistance	Rehabilitation, Nursing
Communication Aids	Staff trained to assist with communication challenges; access to communication tools by request	Nursing, Admissions
Priority Services	Care plans tailored to veterans’ special needs, short-term rehabilitation, and long-term placement for those requiring continuous care	Admissions, Care Coordination
Staff Training for Inclusive Care	Licensed clinical specialists and therapists provide 24-hour skilled nursing with an emphasis on compassionate, inclusive care	Nursing, Therapy, Administration
Personalized Care Oversight	Oversight and coordination with physicians and nurse practitioners for individualized care of residents with disabilities	Medical, Nursing
Short-term and Long-term Rehabilitation	Dedicated rehabilitation services and therapies for those with special needs and disabilities	Rehabilitation

Digital Health Services

Department	Telemedicine Options	Online Consultation Platforms	Remote Monitoring Tools	Patient Portals	Support for Patient Care	Enhancing Accessibility	Continuous Monitoring & Follow-up
Skilled Nursing	No published telemedicine services	No online consultation platforms listed	No remote monitoring tools listed	No patient portal information available	24-hour skilled nursing and personal care, individualized treatment plans	On-site and coordinated care with community-based providers	Continuous in-person monitoring by licensed clinical specialists
Post-Acute Rehabilitation	No published telemedicine services	No online consultation platforms listed	No remote monitoring tools listed	No patient portal information available	Personalized and outcome-oriented programs for physical, occupational, and speech therapy	Accessible on-site programs for both short-term and long-term residents	Ongoing assessment by clinical teams, regular interdisciplinary coordination
Physician/Nurse Practitioner Coordination	No published telemedicine services	No online consultation platforms listed	No remote monitoring tools listed	No patient portal information available	Direct physician and nurse practitioner oversight for all residents	Healthcare decisions coordinated with families and primary care providers	Regular follow-up through on-site provider rounds and care conferences
Social Work/Case Management	No published telemedicine services	No online consultation platforms listed	No remote monitoring tools listed	No patient portal information available	Personal support and care transitions facilitation for veterans and families	Coordination with VA and community resources to enhance service accessibility	Follow-up on discharge planning and care transitions post-rehabilitation

Collaborations / Educational Programs

Department	Program Name	Description	Rotations	Classes/Seminars	Practical Training
Geriatrics	Skilled Nursing	Hands-on experience in providing 24-hour skilled nursing care focused on elderly veterans	Inpatient care rotation	Clinical practice guidelines, patient safety seminars	Direct bedside patient care and assessment
Rehabilitation Medicine	Post-Acute Rehabilitation	Exposure to physical, occupational, and speech therapy programs in a long-term care setting	Therapy service shadowing	Interdisciplinary rehab team meetings	Assisting with therapy sessions, evaluating rehabilitation needs
Nursing	CNA Training Program	Formal Certified Nursing Assistant program offering step-by-step clinical nursing skills training	Skills lab and clinical site rotation	State-mandated CNA classes	Hands-on CNA duties under supervision
Multidisciplinary Care	Personalized Treatment Planning	Participation in creation of outcome-oriented, patient-specific treatment plans	Team-based care planning sessions	Care coordination workshops	Collaborative patient care with nursing and therapy teams
Patient Support	Patient Engagement Activities	Facilitating health education and emotional support programs for residents	Activity coordination rotation	Patient communication seminars	Conducting educational and enrichment sessions

Collaborative Research Projects

Department	Collaborative Research Projects	Clinical Trials	Development of New Treatments or Medical Devices	Impact on Healthcare Professionals´ Advancement
Cardiology	No documented collaborative research projects.	No active clinical trials reported.	No new treatments or device development reported.	No specific programs for advancement detailed.
Neurology	No documented collaborative research projects.	No active clinical trials reported.	No new treatments or device development reported.	No specific programs for advancement detailed.
Nursing	No ongoing external research projects noted. Focus on 24-hour skilled nursing care and rehabilitation for veterans.	No active clinical trials reported.	No new treatments or device development reported.	Professional growth through collaboration with physicians and clinical specialists, and ongoing internal quality improvement practices.
Rehabilitation	No collaborative research or clinical trials involving rehab technologies or practices reported.	No active clinical trials reported.	No new treatments or device development reported.	Advancement via specialized rehabilitation services tailored to veterans’ needs in a post-acute care setting.
Geriatrics	No documented collaborative research projects.	No active clinical trials reported.	No new treatments or device development reported.	Geriatric care professionals benefit from interdisciplinary teamwork and specialized geriatric care experience.

Professional Development Programs

Department	Affiliated Organization	Professional Development Programs
Administration	Hawaii Health Systems Corporation (East Hawaii Region)	Management and leadership training, compliance and standards workshops
Geriatrics	Healthcare Association of Hawaii (HAH)	Continuing education, annual conferences, and clinical best practices sessions
Nursing	Hawaii State Center for Nursing, Medicare/Medicaid Certification, VA Certification	State-mandated CEUs, VA clinical training, Medicare/Medicaid credentialing learning
Rehabilitation	Healthcare Association of Hawaii (HAH)	Physical therapy & occupational therapy symposiums, skill enhancement workshops
Skilled Nursing	Kaiser Permanente, Healthcare Association of Hawaii (HAH)	Collaborative training, interdisciplinary rounds, evidence-based practice updates

Certification and Accreditation Programs

Department	Certification/Program	Accreditation Body
Certified Nursing Assistant (CNA) Training	CNA Certification Program	State of Hawaii Department of Commerce & Consumer Affairs
Skilled Nursing	Medicare & Medicaid Certification	Centers for Medicare & Medicaid Services (CMS)
Veterans Care	VA Certification	U.S. Department of Veterans Affairs (VA)

Internship and Observation Programs

Department	Internship / Observation Opportunity	Description	Contact Information
Skilled Nursing	Observation / Internship	Opportunities may be available to observe or assist with 24-hour skilled nursing care for veterans, including clinical integration and rehabilitation support by licensed clinical specialists and therapists. Focus on both short-term rehab and long-term placement.	808-961-1500
Rehabilitation Services	Internship	Participation in patient-centered rehab programs under supervision, with exposure to treatment plan development and interdisciplinary teamwork.	808-961-1500
Personal Care / Activities	Observation	Shadowing activity coordinators in delivering psychosocial and recreational care programs aligned with individual resident needs, including wellness, engagement, and socialization activities.	808-961-1500
Dining & Nutrition Services	Observation	Observation of dietary management and meal planning tailored to residents´ preferences and medical needs, including specialized diets and hydration programs.	808-961-1500

Hospital Academic Awards and Achievements

Department	Awards Received
Yukio Okutsu State Veterans Home	Medal of Honor, Distinguished Service Cross (upgraded to Medal of Honor)

Hospital Specialization and Expertise Opportunit

Department	Residency/Specialty Training Available	Notes
Hospice and Palliative Care	No	Provides end-of-life and palliative care for residents
Long-Term Care	No	Residential skilled nursing facility for veterans
Occupational Therapy	No	Offers rehabilitative therapy services
Physical Therapy	No	Physical rehabilitation for residents
Rehabilitation Services	No	Post-acute rehab for veterans
Respite Care	No	Short-term nursing and personal care for families
Skilled Nursing	No	24-hour skilled care by RNs and LPNs
Speech Therapy	No	Speech and communication therapy services

Hospital Residency and Assistantship Programs

Department	Available Residency/Specialty Training Opportunities
Geriatrics	No formal residency or medical specialty training programs offered
Rehabilitation	No formal residency or medical specialty training programs offered
Skilled Nursing	No formal residency or medical specialty training programs offered
Hospice / End of Life Care	No formal residency or medical specialty training programs offered
Respite Care	No formal residency or medical specialty training programs offered
Social/Activity Programs	No formal residency or medical specialty training programs offered

What are the activities of the hospital for patients without insurance?

Department/Service	Description	Support Options for Uninsured
24-Hour Skilled Nursing	Comprehensive, round-the-clock care by licensed nurses and clinical specialists for veterans.	Eligibility for Medicaid/Medicare; personalized care coordination; VA support for qualified veterans.
Post-Acute Rehabilitation	Physical, occupational, and speech therapy for recovery and maximum independence.	Medicaid/Medicare coverage if eligible; possible VA assistance; assessment for financial need.
Long-Term Residential Care	Residential skilled nursing, rehabilitation, and social support in a VA-certified facility.	Medicaid application assistance; guidance for veterans´ benefits; information on available payment plans for those not covered by insurance.
Short-Term Rehabilitation	Intensive therapy and nursing for temporary rehabilitation needs.	Access to state/federal veterans´ programs; support in applying for Medicaid; payment plan options for self-pay.
Financial Assistance Programs	Guidance on Medicaid/Medicare and VA financial aid for qualified individuals.	Assistance in applying for Medicaid/Medicare; support with veterans’ benefits applications; counseling on financial hardship and available aid.
Payment Plans	Flexible payment schedule arrangements for out-of-pocket costs.	Setup of payment agreements for self-pay patients; financial counseling; tailored options based on financial ability.
Emergency Care Guarantee	Covers essential emergency care regardless of ability to pay, in keeping with state and federal emergency care regulations (for qualified emergencies).	Emergency care cannot be denied based on insurance status; state/federal regulations ensure basic access in emergencies.
Discounted Services	Potential reductions in care costs for those demonstrating financial hardship or lack of insurance.	Sliding scale fees or discounts for qualifying uninsured patients; case-by-case assessment.
Alternative Insurance Guidance	Support in finding and enrolling in alternative health insurance plans or veterans’ health programs.	Information on Medicaid, VA Health Care, and Medicare; referral to state health insurance resources.
Social Services & Counseling	Assistance with benefits, insurance applications, and community support resources.	Caseworkers help uninsured patients navigate financial options and connect to public programs for ongoing support.

Hospital Research Collaborations

Department	Partner Institution/Lab	Affiliated University/Research Center	Description of Collaboration
Nursing Care	U.S. Department of Veterans Affairs (VA)	None specified	Clinical oversight, guidance during outbreaks (e.g., COVID-19), and provision of medical specialists and infection control teams
Rehabilitation Services	Hawaii Health Systems Corporation (East Hawaii Region)	None specified	Regional coordination and management for care standards and service integration
Medical Oversight	Avalon Health Care Group (until 2021)	None specified	Operational management, quality assurance, infection control protocol implementation

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program	Structured Mentorship for Trainees/Recent Graduates
Administration	Informal support and guidance for new staff; opportunity to shadow experienced team members	No formal structured mentorship program detailed
Nursing	Team-based care coordination; peer support in clinical settings	No specific formalized mentorship program for new graduates described
Rehabilitation (Physical, Occupational, Speech Therapy)	Collaborative environment with direct supervision; multidisciplinary team approach for skill development	No explicit structured mentorship program for trainees indicated
Veterans Liaison	Connection with statewide advisory boards and potential mentorship through Veterans Treatment Court programs	Participation in broader mentorship initiatives (e.g., Veterans Treatment Court); not specific to in-house healthcare trainees
Volunteers	Onboarding and training for new volunteers with opportunities for mentorship by experienced volunteers and staff	No structured clinical mentorship for healthcare trainees

Yukio Okutsu State Veterans Home Nearest Places

Hotels

0.8 km

4.8

Hilo Bay Oceanfront Bed and Breakfast

Ocean views, breakfast included, free Wi-Fi, non-smoking rooms, parking, air conditioning

0.9 km

4.3

Castle Hilo Hawaiian Hotel

Ocean view rooms, pool, restaurant, bar, free Wi-Fi, meeting rooms, parking

0.95 km

4.2

Grand Naniloa Hotel Hilo – a DoubleTree by Hilton

Waterfront, golf, outdoor pool, bar, restaurant, gym, Wi-Fi, event spaces

0.8 km

4.7

Dolphin Bay Hotel

Tropical gardens, kitchenettes, free coffee and fruit, Wi-Fi, parking, family-friendly

0.97 km

4.1

Hilo Reeds Bay Hotel

Bayfront, kitchenettes, pool, complimentary Wi-Fi, parking, accessible rooms

0.93 km

Pagoda Hilo Bay Hotel

Ocean views, meeting space, pool, Wi-Fi, air conditioning, on-site laundry

Florists and Gift Shops

0.4 km

4.5

Hilo Floral Designs, Inc.

Fresh floral arrangements, same-day delivery, hand delivery

0.6 km

4.7

Floral Mart

Creative florals, sympathy & occasion bouquets, pre-arranged, local delivery

0.7 km

4.6

The Floral Shop and Cafe

Floral arrangements, cafe on site

0.8 km

4.3

James Cress Florist (Hilo Flower Delivery)

Hand-arranged, same-day flower delivery, wide bouquet selection

0.9 km

4.4

Hilo Florist Shop

Bouquets, gifts, local delivery

1.0 km

4.2

Hilo Gifts & Florist

Flowers, gifts, local delivery

Food and Restaurant

0.6 km

4.2

Cafe 100

Hawaiian, Plate Lunch, Fast Food

0.5 km

4.7

Hilo Rice Noodles Soup

Vietnamese, Asian, Soup

0.8 km

Banyan Drive Cafe

American, Breakfast, Local

0.9 km

4.4

Pineapples Restaurant

Hawaiian, American, Seafood

1.0 km

4.2

Ken´s House of Pancakes

American, Diner, Breakfast

0.9 km

4.3

Hilo Burger Joint

American, Burgers, Bar

Pharmacies

0.03 km

4.7

East Hawaii Health Pharmacy

Medication counseling, insurance support, prescription delivery, patient management program

0.16 km

4.1

Longs Drugs 09620

Retail pharmacy, prescription refills, general pharmacy services

0.23 km

4.3

Shiigi Drug

Prescription services, walk-in pharmacy, specialty medication

0.32 km

3.9

Pharmerica Hilo 4237

Long-term care pharmacy, medication packaging, prescription fulfillment

0.75 km

Longs Drugs 2362

Retail pharmacy, prescription services, over-the-counter medications

0.90 km

4.2

Ululani Pharmacy

Prescription fulfillment, medication management, personalized pharmacy care

Taxi and Transportation

0.2 km

Hawaii County Mass Transit Taxi Services

Metered regular taxi, nonemergency medical, sightseeing, charter, LSV

0.0 km (serves hospital entrance)

4.8

Uber - Hilo

On-demand rideshare, taxi-like, economy (UberX), 24/7 service

0.8 km

4.5

HI Town Taxi

Metered taxi, airport and hospital transport

0.7 km

4.2

Hele-On Shared Ride Taxi

Shared ride taxi program, accessible vehicles, metered fare

1.0 km

4.1

Hilo International Airport Taxi

On-demand taxi, airport and local rides, curbside phone dispatch

0.6 km

Hawaii Taxi Cab Service

Metered taxi, reservations, local and medical transport

ATMs and Banks

0.7 km

STAR ATM

Full-service debit payment network, secure transactions, 24-hour access

0.8 km

HomeStreet Bank Hilo

Bank branch, ATM, home loan center, commercial banking, personal and business banking services

1.0 km

CU Hawaii Federal Credit Union (Main Branch & ATM)

Full-service branch, 24-hour walk-up and drive-up ATM, personal banking, drive-up service

0.9 km

CU Hawaii Federal Credit Union (Puainako ATM)

24-hour walk-up ATM, personal banking services

0.85 km

Central Pacific Bank Hilo Branch - Drive-Up ATM

24-hour drive-up ATM, personal and business banking, deposit/withdrawal services

0.7 km

American Savings Bank Hilo Branch

Full-service branch, ATM with deposits/withdrawals, foreign currency exchange, home loan center, night drop

Parking Lots

0.7 km

4.1

Hele-On Park and Ride Lot (Downtown Hilo)

Short-term parking, carpool-friendly, monitored by police patrols, no full-time security

0.2 km

Parking Lot HMC1 (Hilo Medical Center)

Electric vehicle charging (ChargePoint), paid parking, public access, hospital visitor parking

1.0 km

4.3

Hilo International Airport Parking

Public parking, ticket dispensers, automatic payment, security patrols

Shopping Malls

0.9 km

4.2

Prince Kuhio Plaza

Major retailers like Macy’s, TJ Maxx; clothing, electronics, food court, entertainment venues

0.7 km

4.1

Hilo Shopping Center

Supermarket, local eateries, bank, health and beauty services, variety shops

1.0 km

Puainako Center

Retail and dining, grocery stores, convenience services, specialty shops

Stationery and Copying Services

0.8 km

OfficeMax Hilo

Print services, custom business cards, document printing, posters, yard signs, packing/shipping, shredding, tech services

0.9 km

4.7

Hawaii Printing Corporation

Color copies, finishing, binding, business cards, custom letterheads, invitations, promo products, sign and print shop services

0.7 km

4.4

UH Hilo Graphics Services

Graphic design, digital printing, photocopying, scanning, poster printing, lamination, stationery, signage, finishing services

Car Rental

0.7 km

4.5

Enterprise Rent-A-Car

Variety of cars and SUVs, 4x4 options, additional driver options

1.0 km

4.2

Budget Car Rental

Wide range of vehicles, Fastbreak service, on-site pickup, AARP discounts

0.8 km

Hertz Car Rental

Car rentals, SUVs, one-way rentals, airport service

Patient Experiences

✅ Summary of Positive Reviews

The Yukio Okutsu State Veterans Home receives high praise for its exceptional staff and quality care. Reviewers often highlight the facility´s cleanliness, safety, and comfortable environment, describing it as a welcoming home away from home for veterans. The staff´s kindness, teamwork, and dedication to patient care are frequently mentioned, along with the home´s strong rehabilitation services and diverse range of activities. Many reviewers express gratitude for the staff´s efforts, noting the positive atmosphere that embodies the spirit of Aloha.

❌ Summary of Negative Reviews

While Yukio Okutsu State Veterans Home is praised for its nursing staff and food quality, some criticisms arise regarding the administrative side. Issues with communication are mentioned, such as incomplete information and mishandling of messages between administrative staff and visiting personnel like DAV and veterans representatives. These administrative challenges have left some reviewers feeling undervalued and treated less than ideally.

Working Hours

General Facility Operations

Monday - Friday: 8:00 AM - 5:00 PM (except Federal and Hawaii State holidays)

Emergency Department

Not available; the facility does not provide emergency room services

Outpatient Services

Not available; primary services focus on skilled nursing and long-term care

Diagnostic Testing

Not specifically listed; available as part of 24-hour skilled nursing and rehabilitation care for residents

Laboratory Services

Not specifically listed; included as part of on-site skilled nursing services

Department Phones

Department	Phone
Administration	808-961-1500
Dining Services	808-961-1500
Nursing/Skilled Nursing	808-961-1500
Resident Activities	808-961-1500
Veteran Camaraderie/Support	808-961-1500

Language and Translation Services

English